E v E n t st h E n E w s t a n d a r d O p E r a t i n g p r O c E d u r E

Book your event with the E&O – experience superior service, stunning venues and efficient delivery.

tell us your requirements and entrust us to fulfil them.

throughout the planning process you will remain in control while we support you with our complete

range of meeting and banquet services that we offer in line with our tradition of being transparent

and fair, while providing excellent value for money.

speak to our dedicated events team for a personalised package tailored to your needs.

please call our sales office at +604 222 2000 or e-mail suyi.goh@eohotels.com

Hotel Staff

• All staff members are required to have their temperaturetaken upon entering the hotel.

• Allstaffmembersarerequiredtowearfacemasks.

• Handsanitisersaremadeavailablefortheusageofallstaffmembers.

• Staff handling food and beverages are required to weargloves and face masks.

• Thehoteladheresstrictlytothestandardoperatingproceduresset by the government and practices strict food safety measures.

Guest

• Allguestsarerequiredtohavetheirtemperaturetakenuponentering the hotel.

• Handsanitiserswillbereadilyavailableatallfunctionspaces• Asafedistanceof2metreswillbeobservedbetweeneach

individual setup.

• Allsnackswillbeindividuallyplatedbeforebeingserved.

• Coffeeandteawillbeservedbyourstafftoeachindividual.

• Allsurfaces,tablesandchairswillbesanitisedbeforesetup.

• Hightouchsurfaceswillbesanitisedduringlunchandcoffeebreaks.

• Signages will be provided to remind guests on steps tomaintain their hygiene throughout the event.

• Safetyandsecuritybriefingwillbeconductedbeforethestartof each event.

* Subject to change, based on governmental standard operating procedure.

health & hygiene Measures

2M

Round Table Setup5 persons per table with a minimum of 7 feet (2 metres) gap between tables.

Classroom Setup1 person per table with a minimum of 7 feet (2 metres) gap between tables.

Theatre Setupa minimum of 7 feet (2 metres) gap between chairs.

Banquet

c a p a c i t y c h a r t ( E x i s t i n g )

Venue

SeaTinG aRRanGeMenT

DinneR ClaSSRooM BoaRDRooM THeaTRe

HeRiTaGe WinG

GRanD BallRooM 600 210 60 600

FRanCiS liGHT 200 n/a n/a 120

annexe GaRDen n/a n/a n/a 100

1885 GolD RooM n/a n/a n/a 30

aRSHak SuiTe 120 80 56 180

MaRTin SuiTe 20 18 20 30

TiGRan SuiTe 20 18 20 30

FRanCiS SuiTe 60 45 28 90

ViCToRy annexe

MaCaliSTeR BallRooM 290 250 60 400

anSon SuiTe n/a n/a 16 n/a

BiRCH SuiTe 30 24 18 60

CaMpBell SuiTe 60 40 20 80

iRVinG SuiTe 60 40 20 80

FulleRTon SuiTe 100 60 40 150

c a p a c i t y c h a r t ( t h E n E w n O r M a l )

Venue

SeaTinG aRRanGeMenT

DinneR(5 peRSon)

CluSTeR(4 peRSon)

ClaSSRooM BoaRDRooM THeaTRe

HeRiTaGe WinG

GRanD BallRooM 125 104 48 20 156

FRanCiS liGHT 55 n/a n/a n/a n/a

annexe GaRDen n/a n/a n/a n/a 48

1885 GolD RooM n/a n/a n/a n/a 12

aRSHak SuiTe 45 36 23 14 66

MaRTin SuiTe 10 8 6 5 20

TiGRan SuiTe 10 8 6 5 20

FRanCiS SuiTe 25 20 12 12 36

ViCToRy annexe

MaCaliSTeR BallRooM 80 64 40 18 120

anSon SuiTe n/a n/a n/a 7 n/a

BiRCH SuiTe 15 12 5 8 12

CaMpBell SuiTe 25 20 11 12 24

iRVinG SuiTe 25 20 11 12 24

FulleRTon SuiTe 30 24 20 16 48

10 lebuh Farquhar, 10200 penang, Malaysia +604 222 2000 (gl) +604 261 6333 (F) luxury@eohotels.com www.eohotels.com

1. What if i want to postpone or cancel my event: if there is a request to postpone or cancel your event

due to a government-issued travel ban or restriction, please kindly contact your respective Event Manager for assistance.

2. What are the safety measures that will be implemented during my event:

all guests would be required to provide their details and have their temperature taken upon entry in to the hotel.

hand sanitizers will be provided at all hotel entry points and reception of the meeting/event venue.

any guest with body temperature exceeding 37.5 degree celsius and /or displaying respiratory symptoms will be requested to seek medical attention immediately.

the hotel adheres to the social distancing practice as recommended by the Ministry of health.

the hotel also complies with all sOp set by the government.

3. What if a guest show signs of respiratory symptoms during my event:

guests with respiratory symptoms will be advised to exit the event and seek medical attention immediately.

4. How regular are disinfection exercises carried out: disinfection exercises are carried out at least 3 times a

day.

5. is there a doctor on call: doctor on call services are available at standard hotel

rates.

6. are the social distancing measures clearly shown: yes, social distancing markers are clearly displayed at all

required areas.

7. How will the coffee break snack items and lunches be served:

coffee and snacks will be served from a station where a member of our staff will plate, portion and serve to each individual.

3-course set lunch will be served at the meeting venue.

8. are all guests required to wear face masks: guests are encouraged to wear face masks.

9. Will face masks be provided for guests: guests are required to prepare their own face masks.

10. Will all staffs be wearing masks: all hotel staffs are required to wear face masks.

Events FaQ