BEST STAY 2018www.beststayevent.com | Rixos Libertas Dubrovnik | Nov 8-10

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Event snapshotsThe fourth edition of Best Stay event was again held in a new location, in Dubrovnik, on Nov 8-10. With new formats and focus on new trends in tourism, Best Stay attracted more than 250 attendees, including leading representatives of the following companies: The Chedi Luštica Bay, Bluesun Hotels & Resorts, Falkensteiner Resort Borik, Courtyard by Marriott Belgrade City Center, Dubrovnik Riviera Hotels, Lešić Dimitri Palace, Hotel Monte Mulini, Hotel Bellevue, Mali Lošinj, Hotel Gotham, Hotel Mepas, Kempinski Palace Portorož, Maistra, AccorHotels, Radisson Blu Old Mill Hotel, Rixos Libertas Dubrovnik, Valamar Riviera, Julius Meinl, Importanne Hotels & Resort, Samsung, Crowne Plaza Belgrade, Sheraton Dubrovnik Riviera Hotel and many others.

The main topics of the event included education for tourism professionals, new and innovative ways to enhance the guest experience and top revenue trends. Specific areas of the conference programme were dedicated to rewarding guests and staff, finding and mastering the niche market as well as attracting and retaining talent in hospitality.

At Best Stay 2018, we focused on stories about real people, real life examples, real problems and how to solve them. The spotlight was on case studies from Maistra, Valamar, Kempinski, Do&Co Group and many more, who shared their secrets to success.

ATTENDEESBest Stay 2018 event had an international character,

as attendees flocked to Dubrovnik from the whole Southeastern Europe region and further in Europe, the UK and US.

Although most attendees were from Croatia, the event attracted over 40% of attendees from Slovenia, Serbia, Bulgaria, Montenegro, Italy, Germany, Austria, Bosnia and Herzegovina, Netherlands, USA,

Denmark, Poland, Turkey, Spain, Switzerland, Thailand and UK.

More than 75% of our attendees rated the

event organisation of Best Stay 2018 as

EXCELLENT!**Results of the feedback form

from Best Stay 2018

COUNTRIES BEST STAY 2018

ATTENDEES WERE FROM

WHO CAME TO BEST STAY 2018?

“Best Stay 2018 was a great success, and event well worth attending. It is well organised, managed, and covers a range of topics with some top quality

speakers in attendance.” - speaker, General Manager, Hotel

Gotham, United Kingdom

COMPANIES WHICH JOINED US

HOTEL ICT PRODUCT/SERVICE OTHER

47% 32% 10% 11%

A1Accor HotelsAdria ElectronicAdriatic PropertiesAdrinet / Ruckus NetworksAilleronAmadria ParkAman Sveti StefanAruba (a Hewlet Packard company)Asseco SEEBaduriniBernardaBluesun Hotels & ResortsCambium NetworksClico SEECombisConnecto MareCourtyard by Marriott Belgrade City CenterCrowne Plaza BelgradeCWGDenizbank AGDiverseConcept.comDO & CO GroupDubrovnik Riviera HotelsEnvoy HotelEra GrupaEurodesign BGFaculty of Tourism and Hospitality ManagementFalkensteiner Resort BorikFlexkeepingGeorgian House HotelGlobResGrand Hotel SofiaGulliver TravelHauska & PartnerHoliday Inn BelgradeHoliday Inn Express Belgrade- CityHotel BellevueHotel Cattaro KotorHotel GothamHotel Kalamper

Hotel MepasHotel Monte Mulini, MaistraHotel MoreHotel Park SplitHotel PragHotel President SarajevoHotel’s TouchHoteli NjiviceHoteli ŽivogošćeHotelska grupa Budvanska rivijeraHotezaHR Partners MontenegroHRS (Hospitality and Retail Systems)Hrvatski TelekomHTP KorčulaHTP OrebićIdeal PlusImportanne Hotels & ResortIN Hotel BelgradeInB2B Media GroupIngram Micro CroatiaInStore / InHoreca (Miremaks)Julius MeinlKempinski Palace PortorožKLF ItaliaKodeksKreativni laboratorijLazzoni HotelLešić Dimitri PalaceLLOYDS DESIGNm3connectMaestral Hotels and CasinosMaistraMalak Regency HotelMartinis Marchi HotelMarvie Hotel & HealthMediteran ulaganjeMedora HotelsMegatrend poslovna rješenjaMercure Belgrade Excelsior, AccorHotelsMicro-LinkMK Mountain Resort

MultilinkNativa MediaNektar NaturaNove VibracijeOakyOnity - UTC Climate, Controls & SecurityOTA InsightPark HotelPipi & DalmacijavinoPosthotel AchenkirchPraktikum sustaviProfil grupaProtradePučko otvoreno učilište „Obzor“Radisson Blu Resort SplitResidence Inn by Marriott SarajevoReviewProRIT CroatiaRixos Libertas DubrovnikRuckus NetworksSAMSUNGSekomSELECTIOSERVICEBRAND GLOBALSheraton Dubrovnik Riviera HotelSmartnetSolaris ResortStentorSuite Hotel SofiaSun Gardend DubrovnikSwissotel Sarajevo / AccorHotelsT-PortalTECETelemontThe Chedi Luštica BayThe Zagreb School of Economics and ManagementTUI Sensimar Kalamota IslandValamar RivieraVerde Complex

WHO CAME TO BEST STAY 2018?

HOW DID WE COME UP WITH NEW IDEAS?

PANEL DEBATES

WORKSHOPS

INSPIRATIONAL KEYNOTES

PRACTICAL CASE STUDIES

1-2-1 MEETINGS

INTERACTIVE SESSIONS

BEST STAY PARTY OFF-SITE HR

WORKSHOP

ENGAGING EXHIBITION

SPACE

THE BEST STAY VIBE

NETWORKING PROGRAMME

90+

1-2-1 MEETINGS

& 200+

SPEED NETWORKING MEETINGS

THE CONTENT & THE COMMUNITY

WHICH TOPICS DID WE TACKLE?

WHICH HOTELIERS WERE ONSTAGE?

ZAFIRIS LAMPADARIDISGeneral Manager, Mercure Belgrade Excelsior, AccorHotels Serbia

MICHAEL CASPARGeneral ManagerRadisson Blu Resort Split Croatia

KRISTINA KIROVAHR ManagerAman Sveti Stefan Montenegro

ADAM ROWLEDGEGeneral ManagerGeorgian House HotelUnited Kingdom

JULIETA SERAFIMOVAGeneral Manager & Board Member Grand Hotel Sofia Bulgaria

LORA VASILEVAEmployee Performance and Talent Development Manager, Grand Hotel Sofia, Bulgaria

ELENA RADULOVIĆMarketing & Event Manager Importanne Hotels & Resorts Croatia

ANTONIO PIANTANIDAComplex General ManagerHTP OrebićCroatia

VLASTIMIR IVANČIĆDirector of the IT and User Support SectorValamar Riviera, Croatia

JELENA NIKOLIĆRevenue ManagerIN Hotel BelgradeSerbia

ROBERT GASSERGeneral Manager, Courtyard by Marriott Belgrade City Center, Serbia

LOVORKA STRUNAHotel ManagerHotel Monte Mulini, Maistra Croatia

PETRA ZIERERMarketing & E-commerce Executive, Kempinski Palace Portorož, Slovenia

LUISA FATHHuman Resource Manager Posthotel AchenkirchAustria

TUBA ERSOYGlobal Human Resources Director DO & CO GroupAustria

OLIVIER SI-TAHARGeneral Manager, Holiday Inn Express Belgrade City Serbia

AYHAN BASCIGeneral ManagerRixos Libertas DubrovnikCroatia

LEONARDO BUZOV Director of Sales & MarketingSheraton Dubrovnik Riviera Hotel, Croatia

What is next for HR now?Searching for the ROI in trends like local, digital, simple, individual, smartPricing, promotions and revenue management 2020How to cure the staffing headache in hospitalityStanding out in a crowded space through niche marketingAll things smart and all things connected - Considering the usefulness of new trends in technologyCreating exceptional guest experience in disability friendly hotelsPanel: Guest transportation today vs. tomorrow - How to plan ahead to attract more guests in the future?What do we expect to see in the next five to ten years in hospitality? How to get the most out of what the future brings?

NINA STAMENIĆHotel ManagerSolaris ResortSerbia

MARTIN JONESPresident F&BAccor HotelsSwitzerland

VELJKO ANTONIĆFront Office Manager, Crowne Plaza BelgradeSerbia

IVAN BILANDŽIĆHead of Revenue ManagementMaistraCroatia

DAVINA LJUBIČIĆ ĐIRLIĆSales & Marketing ManagerHotel Park SplitCroatia

IVANA PAČIĆ UNKOVIĆMarketing DirectorLešić Dimitri PalaceCroatia

GÜRHAN SAYARGeneral ManagerLazzoni HotelTurkey

NICOLAI CZEPLUCHDirector of Guest ExperienceThe Chedi Luštica Bay Montenegro

MARIO OVSENJAKGeneral ManagerHotel GothamUnited Kingdom

BEST STAY 2018 AWARDS

NETWORKING PROGRAMME

90+

1-2-1 MEETINGS

& 200+

SPEED NETWORKING MEETINGS

More than 85% of Best Stay 2018 conference attendees will take part at next year’s conference. *

*Results of the feedback form from Best Stay 2018.

Best Stay 2018 gave partners and sponsors the opportunity to hold: CONGRATULATIONS TO:

Hotel star of the year ROBERT GASSER, COURTYARD BELGRADE CITY CENTER

The best new hotel on the block ROYAL BLUE HOTEL, IMPORTANNE HOTELS & RESORT

“Simply the best” marketing campaign HOTEL GROUP BUDVANSKA RIVIERA

Best Hotel Website SAN SERVOLO BEER AND SPA RESORT BY LLOYDS DESIGN

The best next gen tech for hotelsOAKY

The #1 hotel dream team HOTEL PARK SPLITFirst-class hotel app

AILLERON/ILUMIO MOBILE CONCIERGE

For more information about the categories, winners and photos, please visit: beststayevent.com/awards/

For all photos and presentations from Best Stay 2018 event visit our website:

WWW.BESTSTAYEVENT.COM

Congratulations as well to our attendees from hotels who won

gifts for their Exhibition passport, from RUCKUS NETWORKS,

AILLERON / ILUMIO, ERA GROUP, ASSECO, IDEAL PLUS, HOTEL’S TOUCH, NEKTAR NATURA AND

SEKOM!

THE CONTENT & THE COMMUNITY

www.samsung.com www.arubanetworks.com www.badurini.hr www.clico.eu www.cisco.com www.combis.hr

www. asseco.com www.hrvatskitelekom.hr www.cambiumnetworks.com www.adria-electronic.hr www.klfitalia.it www.ruckuswireless.com

www. nektarnatura.com www.meinlcoffee.com www.cwg.hr www.era.com.hr www.bernarda.hr www.ilumioapp.com

www.novevibracije.hr www.idealplus.hr www.hotelstouch.com www.protrade-int.com www.sekom.hr www.oakyapp.com

Exhibitors &SPONSORS

“Nice experience, wonderful people, interesting stories...

See you at BS19!”

- sponsor, ICT Standard Proposition & Pricing Management Expert,

Hrvatski Telekom, Croatia

“Inspiring, positive experience which uplifts everyone involved.”

- speaker, Director, Pučko otvoreno učilište „Obzor“, Croatia

“Remarkable event, filled with exceptional

moments and innovative networking ideas.”

- speaker, Marketing & E-commerce Executive,

Kempinski PalacePortorož, Slovenia

@BestStayCroatia Best Stay @BestStayEvent

SEE YOU NEXT YEAR!

For more information visitwww.proper.com.hrinfo@proper.com.hr | +385 51 580 730

PRODUCED BY

“Best Stay 2018 is a very well organized congress for the hospitality business, giving great opportunities to network and learn from others.”

- speaker, General Manager, Courtyard by Marriott Belgrade City Center, Serbia

“Great chance to meet your old and possibly new partners and colleagues.” - attendee, Executive Sales Manager, Amadria Park, Croatia

“Great opportunity for networking” - speaker, General Manager and Board member, Grand Hotel Sofia, Bulgaria

“The Best Stay 2018 conference was well organised and provided an opportunity to talk about trends for the future and pressing issues in the hospitality industry today.”

- moderator, Senior HR Consultant / CEP Project Manager, SELECTIO, Croatia

“Best Stay 2018 was good opportunity to learn about some successful practices and network with professionals from the hospitality industry.”

- attendee, Marketing & PR Manager, Sun Gardens Dubrovnik, Croatia

“If you want to find out more about the development of hospitality experience on the international market or establish useful professional contacts Best Stay conference is a must-attend event.”

- speaker, Sales and Marketing Manager, Hotel President Sarajevo, BIH

“Best Stay puts in focus client expectation. This is our common driving spirit: to do the best to meet expected.”

- sponsor, Hospitality Consultant & Solution Design Executive, Adria Electronic, Croatia

“Great experience, exchanging ideas with collegues, great conference programme...” - speaker, Human Resources, Dubrovnik Riviera Hotels, Croatia

“Fantastic organization, you are every year better and better.” - attendee, Manager, Hotel Cattaro Kotor, Montenegro

“Best Stay 18 was an amazing event full of interesting and curious professionals from the hospitality industry. I’ve listened to a lot of inspiring talks, took home valuable learning and build relationships with people who are truly the champions of change and innovators in hospitality.”

- sponsor, Sales Manager, Oaky, Netherlands