WELCOME From ACI World &

ACI Latin America & Caribbean

Dear Members,

It is with great pleasure that we welcome you to this year’s 20th Annual World

General Assembly and Conference in conjunction with the ACI Latin America and

Caribbean Region.

Our 20th anniversary marks an important moment in the association’s life and is

a coming of age for many of our undertakings. Today we stand at a crossroads, a

critical turning point in airport business management where we can choose to lead

or to follow. We have business needs that our partners must understand, and our

voice must be strong in the global arena.

We hope that over these two days we can explore more opportunities for

leadership not only in safety and security, but also in the areas of environment,

economics, health, information technology, and collaborative decision making

with our industry partners. And where better to make those explorations than the

beautiful country of Bermuda.

Let’s build on our achievements and be ambitious in the pursuit of airport excellence. Together we will

successfully confront the many challenges that stand between us and a sustainable future for airport business.

Sincerely,

Angela Gittens Javier Martínez Botacio Director General Regional DirectorACI World ACI Latin America-Caribbean

WELCOME From the Host

Dear Delegates,

L.F. Wade International Airport and the citizens of Bermuda find great honour in

hosting Airports Council International (ACI) for the 20th Annual ACI World and

Latin America-Caribbean Annual General Assembly. Aviation has for over a half-

century provided a vital link to Bermuda, connecting our small island to the rest

of world. This makes the hosting of ACI even more special for us, thus we extend

our warmest greetings to each and every delegate, exhibitor and conference

presenter. In short, welcome to this little piece of paradise that we call home.

Over the next few days it is hoped that you will take time out to explore,

experiencing both Bermuda’s natural beauty and trademark hospitality. Whether

participating in the array of ACI planned leisure activities or choosing to discover

Bermuda at your own pace, we trust that you will thoroughly enjoy the best of

what our island has to offer.

Like any business trip, however, your time on the island cannot be devoted to pleasure alone. This year’s

conference promises to be extremely informative as ACI has assembled a wide variety of speakers and

presenters. We trust that the knowledge gained will be invaluable in our common quest to strengthen and

advance mutual interests represented at the 20th Anniversary General Assembly, Conference and Exhibition.

Once again, welcome to Bermuda. We hope your time spent here is equally as productive as it is pleasurable.

Sincerely,

Aaron AdderleyGeneral ManagerL.F. Wade International Airport

CONFERENCE Programme

DAY 1 - November 1, 2010 (Monday)12.00 - 18.00 Registration open18.30 - 20.00 Opening ceremony &

exhibition opening Welcome speech: H.E. Sir Richard

Gozney, Governor Guest speaker: Rodney Slater, former U.S. Transportation Secretary

DAY 2 - November 2, 2010 (Tuesday)08.30 - 10.00 Opening Remarks

Minister of Tourism and Transport, Bermuda

Aaron Adderley, General Manager, L.F. Wade International Airport

Max Moore-Wilton, Chair, Sydney Airport Corporation Limited & Chair, ACI World

Miguel Southwell, Deputy Director, Miami-Dade Aviation Department & Chair, ACI Latin America & Caribbean Keynote Speech Michael Rogers, Futurist-in-Residence, New York Times

10.00 - 10.50 Coffee Break

10.50 - 12.10 Session 1: Outlook from Aviation Leaders

Moderators: Michael Rogers, Futurist-in-Residence, New York Times

Barney C. Parrella, Executive Vice President, Intervistas

Alex de Gunten, Executive Director, ALTA

Max Moore-Wilton, Chair, Sydney Airport Corporation Limited & Chair, ACI World

Michael Nicolaas, Director, Aerodom Siglo XXI

Session 1: Outlook from Aviation

Leaders continued... James Bennet, President & CEO,

Abu Dhabi Airports Company Kiran Kumar Grandhi, Chairman,

GMR Airports

12.10 - 13.40 Lunch

13.40 - 15.00 Session 2: Playing It Safe Moderator: Brian Lackey, VP

Strategic Planning & Airport Development, GTAA

Nancy Graham, Director, ICAO Air Navigation Bureau

Ad Rutten, Executive Vice President, COO, Schiphol Group

James White, Deputy Director, Airport Safety and Standards, FAA

15.00 - 15.30 Break

15.30 - 17.00 ACI members only: World Annual General Assembly incl AMPAP graduation ceremony

19.00 - 23.00 Gala dinner at Fairmont Southampton incl. Presentation of Outstanding Achievement Award

DAY 3 - November 3, 2010 (Wednesday)07.30 – 09.00 WBP/ World Governing Board

Breakfast

09.00 - 10.30 Session 3: The Regulator’s Touch – Managing best intentions and industry outcomes:

Moderator: Vincent Harrison, Director Strategy & Regulatory Affairs, Dublin Airport

Keith Spinks, Secretary General, ETRC

Eduardo Parodi, Director of Sales & Marketing, LAC Region, Smiths Detection

Miguel Southwell, Deputy Director, Miami-Dade Aviation Department & Chair, ACI Latin America & Caribbean Dirk Glaesser, Chief, Risk and Crisis Management, UNWTO

David Tiedge, Chief Implementation and Support Development-Security, ICAO

10.30 - 11.15 Break

11.15 - 12.45 Session 4: Noise, NOx and carbon - Pushing the agenda

Moderator: Paul Steele, Executive Director, ATAG

Jim Cherry, CEO, Aéroports de Montréal

Graeme Smith, Senior Director EHS&SR, Quiport

Samantha Sharif, Director Global Industry Affairs, CANSO

Steve Csonka, Technical Director - Ecomagination & Environmental Initiatives, GE Aviation

Yiannis Paraschis, CEO, Athens International Airport S.A. Ken McAnergney, Manager Airport Planning, Christchurch Airport

12.45 -14.00 Lunch & Exhibition closing sponsored by

14.10 - 15.40 Session 5: Disaster Management: Before, during and after

Session Introduced by: Peter Martin, President, International Management Assitance Corporation (IMAC)

Art Turno, Vice President, American Airlines

James Fielding Smith, Professor, American Public University System

Frank Miller, Airport Director, City of San Antonio Aviation Department

Mark Guishard, Director, BAS-Serco Ltd

15.40 - 16.00 Conference Closing and

Handover Ceremony

FLOORPLAN & Exhibitors

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Exhibitor Booths1a Waterblasting

1b The Louis Berger Group

2,3,4,7,8,9 Smiths Detection

5 IMAC Services

6 ROCK MEDIA

11 ESRI

12 Sabre Airline Solutions

13 ESCO-Zodiac-Aerospace

14 Routes

15 ThyssenKrupp Airport

Systems, Inc

16 Zoeftig

17 Aviation Research

Corporation

18 Ricondo & Associates

19 Com-Net Software

20 Pantel International

21 Bermuda International Airport

22,23 SITA

24 Arconas

25 Viseon Bus GmbH

26 IKUSI - Angel Iglesias, SA

ACI World Business PartnersBooth 1b Booths 2,3,4,7,8,9 Booth 11 Booth 13

Booth 17 Booth 18 Booth 19 Booth 20

Booth 28 Booth 29a Booth 32 Booths 34, 35, 43

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27 Wanzl

28 Glidepath

29a Morpho Detection

29b Flex-O-Lite

30 Hi-Lite

32 ADPI

33 SGS Governments and

Institutions Services

34,35,43 Global Exchange

36 Subway

37 Global Airport Cities

38 Airport World

39a JBT Aerotech

39b Vidtronix

40 IATA

41,42 ACI World

44 ADBAirfieldSolutions

45 Egyptian Airports Company

& Cairo Airport Company

46 Transcore

47, 48 ARINC

49 Global ACI-ICAO AMPAP

50 Contrac-Cobus

ACI World Business PartnersBooth 13 Booth 14 Booth 15 Booth 16

Booth 20 Booths 22, 23 Booth 24 Booth 25

Booths 34, 35, 43 Booth 46 Booths 47, 48 Booth 50

Radisson Blu Portman H

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Full program

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online now

For exhibition & sponsorship opportunities: A

ndrew H

azell, Tel: + 44 208 831 7518 - Fax: + 44 208 891 0123 - Email: andrew

h@airportconference.com

For delegate information: Teresa H

eitor, Tel: + 44 208 831 7519 - Fax: + 44 208 891 0123 - Email: teresa@

airportconference.com

SPONSOR Profiles

SITA – Internet cafe sponsor SITA provides integrated IT solutions in over 500 airports worldwide. SITA’s wide-ranging portfolio of solutions aimed at helping airports combat congestion, maximise limited resources, improve operating efficiencies, reduce costs and help identify new streams of revenue include common use, baggage, passenger, operations, desktop, outsourcing, security, master systems integration and more. SITA is the world leader in telecommunication and information services applications and solutions for airports and air transport organisations serving close to 1,000 locations in over 225 countries. SITA Airport Services provides IT systems integration and an extensive portfolio of airport-value added solutions including common use passenger processing systems (CUPPS), dynamic multimedia and operations database systems, managed baggage reconciliation and messaging services, and mobile solutions for the workforce and passengers. SITA is the leading application Service provider for these applications and more.

ADAC – Platinum sponsorADAC forms an intrinsic part of Abu Dhabi’s plans for extraordinary economic transformation, tasked with spearheading the development of the Emirate’s aviation infrastructure. ADAC is the operator and managing company for five airports in the Emirate of Abu Dhabi: Abu Dhabi International Airport, Al Ain International Airport, Al Bateen Executive Airport, Sir Bani Yas Island and Delma Island Airports. The company is a public joint-stock company wholly owned by the Abu Dhabi Government.Abu Dhabi International Airport currently serves over 75 destinations in 46 countries, working with a number of international airlines, and has been lauded by the industry for its operational efficiency, ease of doing business and the level of service quality.Currently under way is a large scale multibillion USD re-development and expansion of Abu Dhabi International Airport designed to increase the overall capacity of the airport to more than 20 million passengers per year. As part of this redevelopment, a second runway and a third terminals have been completed. A new ATC tower and Midfield Terminal Complex will complete the redevelopment within the next few years.

BermudaThe people of Bermuda are thrilled to share the unique beauty and vibrant culture of our island paradise with you. Visit www.bermudatourism.com to find everything you need to plan your ideal Bermuda vacation: from information on our world-class hotels and resorts to the latest airfare specials and vacation packages. So start planning your perfect escape.

ARCONASExceptional Public SeatingHigh-traffic spaces such as airports demand the best possible public seating. Arconas defines what high design and high performance are all about. We build seating that is stunning, comfortable, and durable. And we build it with a commitment to excellence and environmental stewardship. Visit Arconas at www.arconas.com or any of our more than 130 airport installations around the world.”

ARINCAirline passengers may not be aware, but the technology they use to check if their flight is on time or to check in is, usually, thanks to ARINC. More than 325 airlines and 350 million passengers use ARINC systems at 160 locations worldwide.ARINC is the world leader in air-to-ground communications with a 70 percent plus market share. It also boasts an installed base of over 30,000 airport systems. From off-site check in, Common Bag Drop, maximizing passengers flown to terminal efficiency and comprehensive voice and data communications, ARINC is a premier partner to the world’s airports, working in sync with IATA and ACI initiatives.

Global Exchange – Gold sponsorGlobal Exchange is a multinational company that has developed a great experience providing foreign exchange services at principal international airports around the world, mainly at Latin America & the Caribbean, where we are already leaders.Thanks to our wide experience in the industry and our services high quality, we have fostered solid relationships with each and every airport operator with whom we work. We consider them as strategic partners as we share the same goal: to satisfy travellers’ needs while striving for excellence in customer service and providing the best possible commercial experience. In this regard, the Global Exchange Group represents a unique, professional and internationally recognised proposal which allows us to guarantee high profitability and transparency to airport operators.Currently, we operate in Argentina, Uruguay, Costa Rica, Guatemala, the Dominican Republic, Mexico, Morocco and Spain. Coming soon in Paraguay, Nicaragua and Jamaica.

Smiths Detection Smiths Heimann / Smiths Detection offers advanced integrated security solutions in civil and military markets worldwide. The company develops and produces government-regulated technology products that identify explosives, chemical and biological agents, weapons, and contraband, based on trace detection equipment, X-ray systems and other proven and developing threat detection technologies for multi-layered screening applications.

HNTBHNTB provides comprehensive aviation consulting services to clients worldwide. From its offices in 65 cities, HNTN offers professional architecture, engineering, planning, program and construction management, airport business consulting, and design-build services. We have a track record of success in addressing overall planning, landside, terminal, and airside needs for aviation clients of all sizes, from major commercial airports to small general aviation facilities.

British AirwaysBritish Airways is the UK’s largest international scheduled airline. As one of the world’s leading global premium airlines we fly our customers at convenient times to the best located airports across the world. Our principal place of business is London with significant presence at Heathrow, Gatwick and London City with some 20 million people living within commuting distance of these airports. Operating one of the most extensive international scheduled airline route networks, together with our codeshare and franchise partners, we fly to more than 300 destinations worldwide. In 2009/10, we carried nearly 32 million passengers and earned £8 billion in revenue, with passenger traffic accounting for 87 per cent of this revenue. We also carried 760,000 tonnes of cargo to destinations in Europe, the Americas and throughout the world. At the end of March 2010 we had 238 aircraft in service.

IMACFor two decades, IMAC has assisted clients by providing elite “Crisis & Disaster Planning and Response” services. In that time we have assisted thousands of government and private corporations plan for and execute critical, realistic and cost efficient response strategies. Highly trained personnel ensure:Assets for operating and/or evacuated facilities are immediately accounted for and secured to reduce loss/reduce risk until integrated systems are restored. Employees and personnel are protected and supported during times of increased risk. Supply chains are established and/or reopened through our secured escorts and supplemental labour teams. Critical operations are restored through a highly trained and skilled supplemental work force. The process is engineered to ensure an expedited return to operations. Supply of equipment, technology, training and services to all aspects of Crisis Management. The key is creating a partnership working with the industries leading manufacturers, Emergency and Disaster Management, Law Enforcement, EMS/EMT, Fire Departments, Military and the Security Management.

BAS-SercoBAS-Serco, part of Serco Inc., has been providing aviation services at Bermuda’s LF Wade International Airport since 1995. Serco is the largest, fully privatized Air Navigation Service Provider in the world handling over 6 million aircraft movements each year at airports in Europe, the Middle East and North America.In the United States, Serco delivers air traffic control services, safety, and training excellence to the Federal Aviation Administration. Serco also provides airfield services, airport management and operations, safety management consulting, meteorological and other airport services around the world.We innovatively improve services across many areas of air transportation, from air traffic control to airports to next generation technology. Serco’s work ranges from management of programs and entire services to outsourcing of operations and even the creation of entirely new businesses. With over fifty years of experience, Serco is a global leader in providing large-scale aviation services.

ROCK MEDIAAs Bermuda’s foremost out-of-home advertising company, Rock Media provides technically superior products and state-of-the-art services to our client partners every day. We are committed to growing our clients’ brand recognition through our bold and innovative media concepts and we seek not merely clients, but partners who value the strategic role of their agency in the process of executing marketing plans through out-of-home media that provides measurable results. Rock Media brings years of relevant experience and know-how to the static and digital airport signage and complimentary WiFi services located throughout L.F. Wade International Airport. In addition Rock Media offers media placement in Bermuda’s bus shelters, Island-wide.

La TrattoriaAs a member of the most successful group of independent restaurants on Bermuda, La Trattoria is the only choice for local residents, a favourite for families and a haven for groups of young professionals looking for value. Offering an array of Italian dishes from our delectable veal scaloppine to our award-winning pizza baked in the Island’s only wood burning oven, come and explore your Italian side in a fun and relaxed atmosphere.La Trattoria Restaurant - Pizza, Pasta, Perfection.Monday to Saturday │ Lunch 11:30am to 3:30pmMonday to Saturday│ Dinner 5:00 to 10:00pmTelephone: 295-1877 │ email: info@latrattoria.bm │Website: www.latrattoria.bm and for other unique dining choices on the island please visit us at: www.diningbermuda.com

Air Transport NewsAirTransportNews.aero is a key online source of air transport industry information. It presents air transport industry news from all over the world, from all sectors of the industry, in-depth expert analysis, interviews with industry professionals, event announcements and book presentations. ATN aims not only at making the air transport industry news more accessible but also at providing decision-makers with reliable and timely analyses to aid their decision-making. It is also a forum where industry experts, professionals and academics exchange views and engage in constructive discussions.Established in 2006, ATN has already acquired over 38,000 subscribers from more than 150 countries and an average of 260,000 visits per month, including airlines, airports, and industry suppliers. Its website is a popular web address, which airline professionals turn to in search of latest airline news.

Bermuda Duty Free Ltd.Bermuda Duty Free Ltd. (BDF) is in its 12th year as the sole Duty Free purveyor at Bermuda’s L.F. Wade International Airport. Currently BDF has two shops handling all U.S., U.K. and Canadian flights. A wholly owned subsidiary of Bermuda’s oldest business, Gosling Brothers Ltd., BDF is a sister company to Gosling’s Export Ltd.(GXB), the producer of the top selling Gosling’s Black Seal Rum, the key ingredient in the ever popular “Dark ’n Stormy” or any of the Rum Swizzles whipped up in any of the island’s bars. GXB also produces Gosling’s Gold Rum and Gosling’s Family Reserve. These brands are now distributed throughout North America, the Caribbean, Europe and the Far East.

Asia-Pacific AirportsLaunched in September 2007, and brought to you by Insight Media publishers of Airport World and Routes News in association with ACI Asia-Pacific. The Asia-Pacific region was created by the merger of ACI’s Asia and Pacific regions, is the fastest growing of all ACI’s regions and possibly the most dynamic in terms of airport development and traffic growth. It is this exciting industry that ACI Asia-Pacific represents and Asia-Pacific Airports magazine serves.

Airport WorldLaunched in 1995, and published six times a year, Airport World is the official magazine of the ACI World Headquarters. It is the most frequently published ACI magazine and is mailed to over 7,600 ACI named readers at 1,679 ACI Airports Worldwide. Airport World’s unique database is provided and updated directly by ACI World in Geneva before each issue is published. In addition, to its mailed distribution, each issue of Airport World is also electronically mailed to the 10,000 ACI recipients of the ACI World Report. Its primary aim is to provide a forum for airport-related management issues, a vehicle for airports to promote and market themselves, and a direct route for suppliers of products and services to airports.

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