EVALUATION THEORIES

Hamideh IrajSahar Najafikhah

Delone and McLean IS Success Model1Expectation Confirmation Theory2

Organizational Learning3

4

Evaluation Theories

SERVQUAL

BRIEF INTRODUCTION TO THE MODELS

An Overview of The DeLone and McLean Model (2002)

Originating area:Information Systems

An Overview of SERVQUAL

Originating area:Marketing, Consumer Behavior, Consumer Satisfaction

An Overview of Expectation–Confirmation Theory

Originating area:Marketing, Consumer behavior

An Overview of Organizational Learning Theory

Originating area:Organizational theory; Sociology

CONCLUSION

Burrell and Morgan Paradigms

Classifying theory by Shirley Gregor

Resources

1. Burrel, Gibson and Morgan, Gareth, Sociological Paradigms and Organizational Analysis:

Elements of the Sociology of Corporate life, Ashgate Publishing , June 1979

2. Integrated Series in Information Systems, Volume 28, Information Systems Theory Explaining

and Predicting Our Digital Society, Vol. 1, Springer; 2012 edition

3. Integrated Series in Information Systems, Volume 29, Information Systems Theory Explaining

and Predicting Our Digital Society, Vol. 2, Springer; 2012 edition

4. Gregor,Shirley, the Nature of Theory in Information Systems, MIS Quarterly ,Vol. 30 ,No. 3, pp.

611-642, September 2006

5. http://istheory.byu.edu/wiki/Delone_and_McLean_IS_success_model

6. http://istheory.byu.edu/wiki/SERVQUAL

7. http://istheory.byu.edu/wiki/Expectation_confirmation_theory

8. http://istheory.byu.edu/wiki/Organizational_learning_theory

THANK YOU FOR YOUR ATTENTION