IBM Services Worldwide EPD INTRODUCTION

Do you need to buy IBM services abroad?

Europlus Direct can help.

Approved worldwide Channel Partner for IBM Global Services.

Suppliers of IBM Services worldwide, wherever your business is located.

IBM Services Worldwide EPD GLOBAL OFFICE LOCATIONS

8 offices worldwide

50+ employees worldwide

Europlus Direct Selling IBM Services Worldwide

Europlus Direct Ltd. (EPD) The company was formed in 2004. With headquarters in Leeds, United Kingdom, EPD provides an outsourced sales and marketing operation for IBM Global Services, serving both the domestic and international sectors. As IBM Services Specialists, EPD’s Worldwide IBM Services division helps Business Partners, Distributors and End-users source and purchase IBM maintenance contracts and packaged services in multiple countries. Europlus Direct are 100% focused on selling services we do not sell hardware! Question - Do you have customers shipping hardware to other countries and require quotations and orders for maintenance services?

Why do Distis, BP’s and end users buy via EPD instead of going respectively to each distributor in country?

Some reasons why….

• Language barriers

• Time (acquiring contacts, quotes, setting up purchase accounts etc.)

• Sales Taxes

• Currency conversion and fluctuation

• For Distis and BP’s we will deal direct with you and not you end users

• We will do all registrations of the services free of charge and remind them before they expire to win repeat renewals business and ensure your end users are never without support.

• One dedicated client manager

• Competitive prices to ensure that our customers win the business and ensuring end users get reflective IBM list pricing.

Europlus have a system that have evolved over the past 8 years which ensures the above is all handled on behalf of our customer in a timely manner and at a cost that ensures business is won.

The Quotation and order fulfilment process

Europlus Direct

You (BP/Disti)

Your end user

Distributor In Country –

where hardware is

located

Distributor In Country –

where hardware is

located

Distributor In Country –

where hardware is

located

Distributor In Country –

where hardware is

located

Provide EPD with the

hardware model, type,

service level required and

the country where the

hardware is located.

We quote and invoice you

directly - We deal with you

and not your end user!

Be it a quote for one

country or more we can do

individual quotes or orders

or collate everything on to

One quote and 1one

invoice and both can be

provided in the currency of

your choice

IBM Services Worldwide EPD SERVICE PROCESS

Contact EPD – +44 845 076 0061 Assigned a dedicated Worldwide Account Manager

Provide EPD with hardware details, support requirements, hardware location, preferred service level.

EPD takes the configurations and approach each IBM Distributer in the respective countries to acquire quotes.

EPD will present available options and costs to the customer in the currency of choice.

EPD requires a signed quotation. Upon receiving payment, agreements will be acquired from respective countries.

EPD will register all ServicePac free of charge. Maintenance agreements must be signed by customer.

EPD will notify the customer 30 days prior to support expiry and offer quotation for an extension.

Europlus sell services globally in line with IBM List price – we buy from the distributors at a reduced rate therefore our service is at no additional cost to the customer.

• One IBM Worldwide Account Manager • One invoice for multiple countries in your chosen currency • Free registration of your IBM ServicePac • 30 day reminder for expiring support • 100% focus on IBM services - we don’t sell hardware • Data confidentiality • We deal direct with you, NOT your end users • Seamless order fulfilment

IBM Services Worldwide WHY USE EUROPLUS DIRECT?

IBM - ServicePac | ServiceSuite | Upgrades | Post Warranty | Software | Multivendor

IBM Services Worldwide EPD WORLDWIDE CHANNEL

We have established relationships with over 230 distributors and 145 business partners in 46 countries

In the period of time I have worked with Europlus Direct (since March 2008) I have received high

level of service and professional assistance on IBM warranty requirements. Prompt response to

all our questions and issues, assistance in understanding IBM’s warranty terminology and rolls,

including assisting us to build an inter-company process to assure our customers and sales

manager have full visibility on IBM’s warranty options. “

“Europlus are nothing short of excellent. They are very proactive with their renewal notices and

deliver their service in an extremely professional manner. I’ve been working with them for a

number of years now and can thoroughly endorse the service they provide.”

IBM Services Worldwide EPD TESTIMONIALS

“I was very happy with the service offered by Europlus Direct regarding the purchase of

ServicePac and would most definitely use them again.”

T: +44 (0)1274 535 310

E: michelle.littlewood@europlusdirect.com

W: europlusdirect.com

For pricing and delivery times please contact us today.

Thank you