Euro Coffee LLC - Case Study
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CustomerCaseStudy Euro Coffee LLC Microsoft Dynamics GP Customer: Euro Coffee LLC. Website: www.eurocoffee.ae Customer Size: 500 employees Location: Dubai, UAE Industry: Trading & distribution Solution: Microsoft Dynamics GP Customer Profile Established in 1900, established through more than 100 years of experience in the coffee business, is at your service every day. The guarantee of our brand comes from the dedicated work of people and the innovative use of technology. For us, quality isn't controlled' but 'developed', through a strict system of procedures overseeing the selection of the beans, proper roasting, assembling the right blend and putting our product in packages that are meant to last. Each and every production phase is checked by specialized operators, using state-of-the-art technologies. Business Needs Mr.Sudarsanan S. Nair, Finance Manager, Euro Coffee says: “With this rapid growth, the company also began to experience some business pains like “Orders received via phone, fax and the Web needed to be translated into disparate systems maintained by each supporting department”, he said. “Often critical information—timing, volume, costs, historical data of customers —was lost due to the lack of integration between these processes.” Other problems included: No control on vending machine Refundable deposit from the customer was not getting tracked correctly. Information on non consumption customer on quarterly basis was not available with the current system Because of this, Euro Coffee needed an ERP system that met their current requirement and also supported their rapid business growth plan. Solution Euro Coffee asked Microsoft® Gold Partner CEM Business Solutions, if there was a software package that could provide a single business solution to its diverse commercial needs. “After a thorough evaluation process, Euro Coffee chose Microsoft dynamics GP as the business solution.” We held a series of workshops to establish Euro Coffee’s requirements,” says Pradeep S, Project manager, CEM Business Solutions. “Then we conducted a series of demonstrations on Dynamics GP, which established that the product had the capabilities that Euro Coffee were looking for and could be integrated with their other systems and business flows.” Euro Coffee selected a Microsoft Dynamics GP package with a number of key modules: core financials, Fixed Asset, Sales, Purchase, management reporter, Smartlist and SQL server reporting. “We saw Dynamics GP as the best way to integrate the different aspects of the business and remove some of the manual processing,” says Mr.Sudarsanan S. Nair. “We held pilot sessions with the key users to define the current and future business flows, and modelled various scenarios in Dynamics GP,” says Mr.Sudarsanan S. Nair. “This enabled us to identify how we needed to customize the product to achieve the cost reductions. This also ensured that the product would deliver benefits and cost savings to the customer for the planned expansion.” Microsoft Dynamics GP has given Euro Coffee the ability to grow in exactly the way it wants. Dynamics GP has helped them to improved visibility on finance and inventory. “By implementing Microsoft Dynamics GP, Euro Coffee now has an efficient financial system that offers them greater accuracy and control over their ordering, distribution and financialprocesses”. Mr.Sudarsanan S. Nair, Finance Manager,Euro Coffee.
description
Established in 1900, established through more than 100 years of experience in the coffee business, is at your service every day. The guarantee of our brand comes from the dedicated work of people and the innovative use of technology. For us, quality isn't controlled' but 'developed', through a strict system of procedures overseeing the selection of the beans, proper roasting, assembling the right blend and putting our product in packages that are meant to last. Each and every production phase is checked by specialized operators, using state-of-the-art technologies. - See more at: http://www.cembs.com/
Transcript of Euro Coffee LLC - Case Study
CustomerCaseStudy
Euro Coffee LLC Microsoft Dynamics GP
Customer: Euro Coffee LLC. Website: www.eurocoffee.ae Customer Size: 500 employees Location: Dubai, UAE Industry: Trading & distribution Solution: Microsoft Dynamics GP
Customer Profile
Established in 1900, established through more
than 100 years of experience in the coffee
business, is at your service every day. The
guarantee of our brand comes from the dedicated
work of people and the innovative use of
technology. For us, quality isn't controlled' but
'developed', through a strict system of procedures
overseeing the selection of the beans, proper
roasting, assembling the right blend and putting
our product in packages that are meant to last.
Each and every production phase is checked by
specialized operators, using state-of-the-art
technologies.
Business Needs
Mr.Sudarsanan S. Nair, Finance Manager, Euro Coffee says: “With this rapid growth, the
company also began to experience some business pains like “Orders received via phone,
fax and the Web needed to be translated into disparate systems maintained by each
supporting department”, he said. “Often critical information—timing, volume, costs,
historical data of customers —was lost due to the lack of integration between these
processes.”
Other problems included:
No control on vending machine
Refundable deposit from the customer was not getting tracked correctly.
Information on non consumption customer on quarterly basis was not available
with the current system
Because of this, Euro Coffee needed an ERP system that met their current requirement
and also supported their rapid business growth plan.
Solution Euro Coffee asked Microsoft® Gold Partner CEM Business Solutions, if there was a software package that could provide a single business solution to its diverse commercial needs.
“After a thorough evaluation process, Euro Coffee chose Microsoft dynamics GP as the business solution.”
We held a series of workshops to establish Euro Coffee’s requirements,” says Pradeep S, Project manager, CEM Business Solutions. “Then we conducted a series of demonstrations on Dynamics GP, which established that the product had the capabilities that Euro Coffee were looking for and could be integrated with their other systems and business flows.” Euro Coffee selected a Microsoft Dynamics GP package with a number of key modules: core financials, Fixed Asset, Sales, Purchase, management reporter, Smartlist and SQL server reporting.
“We saw Dynamics GP as the best way to integrate the different aspects of the business and remove some of the manual processing,” says Mr.Sudarsanan S. Nair.
“We held pilot sessions with the key users to define the current and future business flows, and modelled various scenarios in Dynamics GP,” says Mr.Sudarsanan S. Nair. “This enabled us to identify how we needed to customize the product to achieve the cost reductions. This also ensured that the product would deliver benefits and cost savings to the customer for the planned expansion.”
Microsoft Dynamics GP has given Euro Coffee the ability to grow in exactly the way it wants. Dynamics GP has helped them to improved visibility on finance and inventory.
“By implementing Microsoft Dynamics GP, Euro Coffee now has an efficient financial system
that offers them greater accuracy and control over their ordering, distribution and
financialprocesses”.
Mr.Sudarsanan S. Nair, Finance Manager,Euro Coffee.
About CEM Business Solutions
CEM Business Solutions is one of the fastest
growing IT companies internationally renowned
for its award-winning implementation services in
the Microsoft Dynamics domain for the past
decade. CEM is a Microsoft Gold Certified Partner
and an ISO 9001:2008 certified company with 12
international offices covering 8 countries creating
significant and quick ROI for their customers. We
are most proud that we have a 98% satisfaction
level among customers, which is almost double the
industry average. With its deep industry expertise,
CEM provides transformational business solutions
for your business by unlocking the potential of
advanced technology.
Benefits Improved Processes : Sales Order Entry greatly improved order fulfillment accuracy because now order profiles
are identical regardless of origin or destination and critical information remains intact.
Improved order accuracy reduces time spent in correcting errors and adds money to the
bottom line.
In order to track vendor discounts and current pricing levels, Euro Coffee utilizes the
Purchase Order Processing module to provide a detailed order history. This again reduces
the time Euro Coffee employees need to spend in making corrections in the systems and
greatly improves the company’s vendor management processes.
Now Microsoft Dynamics GP captures financial activity in real time; and because of
increased order accuracy, reporting process is reduced.
For more information about CEM Business Solutions product and services, mail to [email protected] or visit the website at www.cembs.com.
Customer Case Study
Euro Coffee LLC Microsoft Dynamics GP
