Eureka Electrodes 1

EUREKA SYSTEMS AND ELECTRODES P LTD.,COIMBATORE.

MISSION

Is To Achieve Excellence In Serving Welding Industry Customers Through

Continuous Improvement In Product, Quality, Delivery And Services.

A BRIEF HISTORY OF THE COMPANY

A group of young men under the stewardship of Mr. K.Chandrashekar and

associate Mr.S.Ganesan, armed with years of technical experience in design,

fabrication and commissioning of welding electrodes manufacturing machinery

and systems, as well as welding electrode itself, got together to take the technology

to the common man. Eureka Systems was thus formed as a partnership company.

Turnkey projects including machinery, technical know-how, and trained

workmen were offered to small-scale entrepreneurs. We feel proud to announce

that more than 26 such systems are serving the Indian Industry for the last fifteen

years, and that our entire plant from wire straightening and cutting to extrusion,

baking and packing are designed and fabricated by us. They approved Vendors

with high tech machinery, and skilled workmen to keep up strict delivery schedule.

There manufacturing unit served them well for day to day Research and

development and feed back to update the technology in machine building as well

as product specialization.

Emboldened by the constant exposure to technical challenges, they ventured

into manufacturing welding electrodes. The market hither to use to “High cost-

High profile” products, received Eureka’s electrodes with cheer as it was

affordable to common man. I.S.I. Certificate was obtained in the brand name

“Number One”.

From partnership, Eureka systems and electrodes grew into a Private Limited

Company in the year 1989. Entrepreneurs with proven talents and stalwarts in their

respective fields like paper and textile exports found common ground in

contributing a sizable share of the venture capital and became directors. It was the

beginning of the real growth of the company. Their unstinted support elevated Mr.

K.Chandrashekar as Managing Director, and Mr. S.Ganesan as Technical Director.

The company moved into its own premises fully equipped with Chemical, Physical

and Welding Labs.

The year 2001 is very remarkable in the history of our Company. We have

obtained ISO-9002 certification in October 2001.

Close on the heels, the Chief Inspector of Boilers, Government of Tamilnadu,

has conferred IBR certification for three of our popular brands.

A glance at the top management team will reveal that its composition is fully

professional and is poised to achieve remarkable progress in the days to come.

Mr.K.CHANDRASHEKAR, MANAGING DIRECTOR

Twenty years of experience in welding technology backed with a diploma in

mechanical engineering, and a post-diploma course in metallurgy. He is the

founder and promoter of Eureka systems From1989. He is a stalwart in Chess. He

is State Chess Champion in the year 1980.

Mr.S.GANESAN, TECHNICAL DIRECTOR

Our Technical wing directly functions under him. An Alumni of P.S.G.

passed B.E.(Mechanical) with distinction and obtained specialization in tool

designing, advance strength of material, and machine designing etc. 20 years of

experience in various capacities in well known machinery manufacturing concerns

and well-versed in design, fabrications and commissioning of heavy duty hydraulic

presses, high speed wire cutting machines, wire stripping as well as wire feeding

machines.

GENERAL MANAGER (PRODUCTION)

GM (PROD.) is a D.M.E. with additional one year diploma in industrial

management from Calcutta. He worked in various capacities in a reputed welding

electrode Manufacturing unit with 21 years of experience.

GENERAL MANAGER (QC/QA)

A chemical graduate with 16 years of experience in a well reputed welding

electrode manufacturing unit. Well-versed in national and international

accreditations procedure and implementation of norms to keep up quality and

consistency.

GENERAL MANAGER (MARKETING )

A young MBA graduate with work experience in various manufacturing &

exporting companies leads our marketing team. Plays important role in

implementing new marketing & business development strategies in the competitive

world

A fully computerized administrative office, appropriately staffed, functions

directly under the supervision of the managing director. Purchase is centralized.

Production as well as marketing is monitored. Financial flow as well as

expenditure is meticulously scrutinized by the managing director himself on a day

to day basis.

OUR DEVELOPMENT

Started as a small scale industry, manufacturing M S Welding Electrodes.

Progressively in 1993 -94 developed manufacturing Cast Iron & Hard

surfacing Electrodes.

Started manufacturing Stainless Steel and Low Alloy Electrodes as per

AWS specifications in the year 1996-97.

Bureau of Indian Standards certification was obtained in the year 1998-99.

ISO 9001 Certification was obtained for Quality System Management in

the year 2001-02.

Stepped into Export market for Welding consumables in 2003-2004.

From the year 2004-05 started manufacturing Low Heat Input Welding

Electrodes for maintenance applications.

Increased the electrode production capacity to 3500MT in 2005-2006.

INFRASTRUCTURE

Our state-of-the-art manufacturing Unit at Tamil Nadu, India is fully

equipped with all essential machines and equipment to meet our production,

inspection, testing and storage needs. Apart from the dynamic managerial team and

middle management, we utilize services of around 20 skilled technicians and an

equal number of semi skilled workers. With a fully computerized administrative

office, centralized purchases as well as production and marketing are monitored by

the Managing Director himself. Today, we at Eureka Systems and Electrodes P Ltd

are a formidable team with unsurpassed professionals excellence and world-class

caliber ready to take on new challenges.

PRODUCTION CAPACITY

Welding Electrode : 3000 MT/ANNUM

Welding Electrode Fluxes : 3500 MT/ANNUM

Welding Electrode Plant And

Machinery

: 25

PLANT/ANNUM

LABORATORY

Quality control and quality assurance department has become the back bone

of a progressive concern. We have a finely built laboratory, housing chemical,

mechanical and welding labs with necessary equipments like Universal Testing

Machine, Charpy as well as Izod Impact Tester, Brinnel Hardness tester etc., Raw

materials from steel to minerals are analyzed for their suitability for production as

per our quality parameters. Welding electrodes, before and after baking is tested

from each batch of production, giving a batch number for easy identification in

case of future complaints.

OUR SALES AND MARKET

Our Domestic sales include supplies to state owned corporations like

TNSTC, TANSI, TNEB, KSEB, KAL, IOC, TANMAG, Burn Standard and

etc. apart from our 400 dealer net works across the country.

Eureka's products and services are identified by International clients and

thus started Exports In the year 2003-2004.

Now we have stepped in and established our market into almost five

continents. North America, South America, Africa, Europe and Asia. To

name a few countries Algeria, Angola, Behrain,Belgium,Burundi, Canada,

Congo, Egypt, Haiti, Iran, Japan,Kuwait,Nigeria, Paraguay, Philippines,

Spain, Thailand, UAE, Uganda, Venezuela, Vietnam.

ACCREDITIONS AND APPROVALS

The manufacture and marketing of electrodes is a competitive field.

Valuable accreditations like, BHEL, LLOYDS, as well as DNR & BV are a must

for major buyers, and we are actively engaged in acquiring them to have

competitive mileage.

EXPANSION PLANS

They are actively involved to acquire these coveted approvals and bring our

value added products for corporate giants, bulk buyers, and heavy engineering

industries like BHEL, DEFENCE, RAILWAYS, and SHIPPING AND

CONSTRUCTION INDUSTRIES.

EXPORT

Export potential for Indian welding products is also increasing day by day.

They have established contacts with many global buyers and hope to clinch some

reasonable orders shortly.

They have registered with E.E.P.C. and TANSIDCO Export Assistance

scheme with a view to maximize our reach in the export market, DGS & D, and

N.S.I.C. for Government purchases as well.

They are a formidable team, with professional excellence and hard work

with much exposure to challenges. We harden our resolve to achieve greater

success day by day.

PRODUCTS

MANUAL METAL ARC WELDING ELECTRODES

PRODUCT

AWS

PRODUCT AWS PRODUCT AWS

EURO PIPE

E 6010

EURO PIPE SHIELD

E 7010G EUDUR- 140 E 7024

EURO PIPE PLUS

E 6010

EURO LH E 7016 EUDUR- 180 E 7024

NUMBER ONE PLUS

E 6012

EUTHERME LH

E 7018EURO MONEL

E Ni- Cu B

NUMBER ONE

E 6013

EUTHERME LH SPL

E 7018EURO NICKEL

E Ni – Fe C1

NUMBER ONE GOLD

E 6013

EUEUTHERME LH -1

E 7018-1EURO CHROME

E 308 – 16

EURO FUSE

E 6013

EURO CRAFT E 8018 EURO MOLY E 316 – 16

EURO PIPE 7010

E 7010

EUDUR-110 E 7014EURO ALLOY

E 312 – 16

HARDFACING ELECTRODES

LOW HEAT INPUT WELDING ELECTRODES (EURO-TECH) EUTECTIC CASTOLIN EQUIVALENT

EURO HARD 300

EURO-TECH

EUTECTICEURO-TECH

EUTECTIC

EURO HARD 500

EURO-TECH-HMn

EUTECTRODE 2

EURO-TECH CHAMF ROD

CHAMFERTRODE

EURO HARD700EURO-TECH-HTMP

CHROMECARB N6006 XHD-6715EURO MANGAN

EURO-TECH-S7HD

XHD-646

EURO HARD III LH

EURO-TECH-HAM

EUS-400EURO-TECH-SL7

EUTEC-STAINTRODE A

EURO HARD V EURO-TECH-HSS

TOOLTECTIC-6 HSS

EURO-TECH-

EUTEC-STAINTRODE B L

SL8

EURO HARD - VLH

EURO-TECH-30C

XHD-6450EURO-TECH-S10

EUTEC-STAINTRODE D

EURO-TECH-HCXC

XHD-6710EURO-TECH-S12

XUPER 680-CGS/680

NON – MACHINABLE

CAST IRON ELECTRODE

EURO-TECH-CNM

EUTECTRODE 27

EURO-TECH-S12S

XHD-6868

EURO-TECH-CNC

XYRON2-25EURO-TECH-NCF-1

NITECTIC 222/XHD 2222

EURO CASTEURO-TECH-CNF

XUPER XYRON 242

EURO-TECH-NC-1

EUTECTRODE 2000

CUTTING ELECTRODE

EURO-TECH-CNi

XYRON 2-24EURO-TECH-NP-1

EUTECTRODE 2001

EURO CUTEURO-TECH-CUTROD

CUTRODEEURO-TECH-NCM-1

EUTECTRODE 6800

MANUAL METAL ARC WELDING ELECTRODE FLUXES

SUBMERGED ARC WELDING MIG/TIG WELDING WIRE

WIRE AWS FLUX AWS WIRE AWS

EURO SUB-EM12

EM12EURO 20

F6 A2 EL 8 EURO 2 ER 70S6

EURO SUB EL12

EL12EURO 30

F7 A0 -EM12K EURO 3 ER 70S7

EURO SUB EH14

EL14EURO 40

F7 A4/P5 EH 14

WET MIXING AGENTS POTASSIUM SILICATE- GRADE K66, K76, K120

SODIUM SILICATE – GRADE NUTRAL

LITHIUM BASED POTASSIUM SILICATE

PLANT & MACHINERIES FOR PRODUCING WELDING ELECTRODESTURNKEY PROJECTS AND TECHNICAL KNOWHOW

Turnkey projects including machinery, technical know-how and trained

workmen were offered to small - scale entrepreneurs. We feel proud to announce

that more than 26 such systems are serving the Indian industry for the last fifteen

years and that our entire plant from wire straightening and cutting to extrusion,

baking and packing are designed and fabricated by us.

We have approved vendors with high tech machinery and skilled workmen

to keep up strict delivery schedule. Our manufacturing units serves us well for day

to day Research and Development and feed back to update the technology in

machine building as well as product specialization.

Emboldened by the constant exposure to technical challenges, company

ventured into manufacturing welding electrodes. The market hither to used to

"High cost-High profile" products, received Eureka's electrodes with cheer as it

was affordable to common man. From partnership, Eureka systems and electrodes

grew into a Private Limited Company in the year 1989. Entrepreneurs with proven

talents and stalwarts in their respective fields like paper and textile exports, found

common ground in contributing a sizable share of the venture capital and become

directors. It was the beginning of the real growth of the company. Their unstinted

support elevated Mr.K.Chandrashekar as Managing Director, and Mr.S.Ganesan as

Technical Director. The company moved into its own premises fully equipped with

Chemical, Physical and Welding labs. The year 2001 is very remarkable in the

history of our company. We have obtained ISO 9001 certification in October 2001.

FOLLOWING CAPACITY WELDING ELECTRODE PLANT CAN BE

SUPPLIED

Lab model extruder

1 ton/shift electrode plant

2 tons/shift electrode plant






AND ALSO WE CAN SUPPLY INDIVIDIUAL MACHINES (in various

capacities) LIKE

DRY MIXER - 10 kgs, 25kgs, 50kgs, 100kgs, 150kgs & 200kgs

(The drawn raw materials (Chemicals) in dry condition are mixed to get a

homogeneous mixture.)

WET MIXER - 25kgs, 100kgs, 300kgs, 500kgs & 1000kgs (1 ton)

(The dry mixed powder and liquid silicate (binder) in measured quantity are mixed

into a wet paste)

WIRE STRAIGHTENING & CUTTING - 60, 90,120, 160, 200 Cuts/minute,

(The drawn coil wire loaded in a coil stand, passes through a high speed

unbalanced spinner dies suited in spinner, subsequently cut to standard lengths

within required tolerance).

BRIQUETTING PRESS

(The wet mixed paste in compacted into briquettes in a hydraulic press (to make

cake))

CONCENTRICITY TESTER

(Used to check the concentricity of flux coating with core wire within tolerance.)

EXTRUSION PLANT AND CONVEYOR- 1, 2, 3, 4, 5, 8 & 12 tons

(The briquettes are directly loaded into the Extrusion; the required core wire is fed

by wire feeder into coating area. The high specific pressure generated in the

extruder ensure compact and uniform flux coat. Concentricity of coating is easily

adjustable, the flux coated electrodes are fed into Conveyor, which takes care of

brushing, tip cleaning, brand name printing and passes to loaded conveyor.

Apart from those individual machines and equipments we can also supply

WIRE/FLUX RECLAMATION MACHINE, ELECTRODE NAME

PRINTING MACHINE, ELECTRODE MOISTURE TESTER, and FLUX

SIEVING MACHINE, AUTOMATIC PACKING MACHINE etc... We can

also develop (manufacture) machines against specific design.

STATEMENT OF QUALITY POLICY

By manufacturing and delivering the welder-friendly welding consumables

for different welding purposes, we, at ESEPL, are committed to achieve customer

satisfaction in the domestic as well as overseas markets. With the successful

installation of an ISO-9002 QMS, with total involvement from all sections of our

work force, continuous up-gradation of knowledge & techniques and consistency

in product quality, we strive to be in the fore-front during the days to come.

STATEMENT OF QUALITY OBJECTIVES

Installation and strict adherence to the ISO-9002/94 QMS.

Committed involvement from the top management to the lower level

employees.

Constant market survey, analysis of market trends, changing marketing

strategies.

Third party accreditation for the product range

Induction of more product varieties in the market

Induction of latest techniques in production & inspection/testing arena.

Constant training for the key personnel.

POLICY

Implementing standard operating procedures and following safe code of

practices to prevent injury and ill health of men at work place.

Necessary environmental protection by back filling, reclamation and a

forestation as per plan and prevention of pollution.

Ensuring compliance of applicable legal and other requirements.

Systematic and continual improvement of the integrated management system

by adopting STATE OF THE ART TECHNOLOGY.

CERTIFICATIONS

Quality Management System ISO 9001:2008

Environment Management System ISO 14001:2004

Occupational Health and Safety OHCAS 18001:2007

American Welding Society(AWS)

DEPARTMENTS:

MARKETING

PRODUCTION

PURCHASE

STORES

QUALITY

HUMAN RESOURCE

MAN POWER

Total man power is around 100 which includes Top management, R&D,

Marketing staff, Administration, Quality Control, Production, Skilled &

Unskilled labor.

Apart from the above Eureka takes consultancy services from the

experts/Scientists in the field of Welding and Metallurgy from time to time.

HOURS OF WORK

Rotationally shifts

Shift Timing

I 06.00hrs to 14.00hrs

II 14.00hrs to 22.00hrs

III 22.00hrs to 06.00hrs

General shift

Pattern I 08.00hrs to 17.00hrs (With 1 hour break between 12 - 1)

Pattern II 08.30hrs to 17.00hrs (With 1 hour break between 12 - 1)

Office Timing 10.00hrs to17.00hrs

Classification of employees with respect to their grade

Labour Cadre:

W1, W2, W3, W4, W5, W6, W7, W8, E0.

Supervisory Cadre

S1, S2, S3, E1.

Middle Management Cadre

M1, M2.

Senior Management Cadre

M3, M4, M5, M6.

CLASSIFICATION OF EXECUTIVES

Personnel in the grade of E-2 & above are classified as executives. Just

drawing the scale of pay of E-2 without holding the grade/post of e-2 is not

classified as executives.

CLASSIFICATION OF WORKMEN

a) Regular – A regular workmen is one required for regular post, has

completed his probation therein and whose name entered in the records of

the company as such and who has been given a letter of regular appointment

signed by management.

b) Probationer – A probationer is one provisionally employed on probation in

a post to ascertain his suitability & fitness and who do not complete the

prescribed or extended period of probation in the post.

c) Temporary – A temporary workmen is one who is engaged for work which

is of on essentially temporary nature likely to be finalized within a limited

period.

d) Casual – A casual workmen is one whose employment is of a casual nature

on a day to day basis.

e) Apprentices or trainees are a learner who may or may not be paid an

allowance during the period of his/her training.

NATURE OF DUTIES & SKILLS OF WORKMEN

With reference to the nature of work involved in each category or grade

therein in an establishment the workmen to be employed in such category or grade

shall be one or other of the following types.

a) Skilled

b) Semi-skilled

c) Highly Skilled

d) Clerical

e) Supervisory

PROMOTION RULES

Eureka believes in growth of its human resource from within. Accordingly

the general policy is to identify and groom suitable personnel within the

organization with requisite skill and expertise for filling up higher level

position.

Whenever suitable personnel are not available within management will take

recourse to the lateral entry at any level from outside to the extent

considered necessary to cope up with the organizational demands demand

keeping the external environment by influencing fresh blood and outlook.

Unless otherwise specifically stated, promotion of executives to various

higher positions shall be solely on the basis of merit, efficiency, suitability

and meeting the norms based on vacancy.

The management based reserves the right to assign duties to its employees

from time to time in addition to and including same nature of duties even

after promotion and all employees including supervisors & executives will

be to carry out the same

CRITERIA FOR PROMOTION:

Promotion of the executives shall be primarily on merit and the following

criteria will be given due regard

a) Number of years of service in the existing grade.

b) Qualification.

c) Performance in the existing job as indicated in the annual appraisal

report.

d) Performance in the assessment interview to find out the potential for

further and advancement quality of leadership, job requirement to the

particular grade etc.

e) Attendance norms.

STANDING ORDERS

The following Acts and Omissions shall be treated as misconduct

1. Wilful insubordination or disobedience. Whether alone or in combination

with any other person or of any lawful and reasonable order of a superior.

2. Striking work or deliberate slowing down of work. Either singly or along

with other , in unjustified manner or in contravention of the Standing

order or any state , law , rule or enactment form time , and for the time

being in force , or inciting any workman to strike or slow down work .

3. Theft, fraud or dishonesty in connection with the company’s business or

property.

4. Taking or giving of bribes or any gratification whatsoever.

5. Collection or canvassing for collection, without the written permission of

the management, of anises money within the precincts of the work spots.

6. Habitual late attendance.

7. Habitual absence without sufficient cause.

8. Absence from the leave or working hours without permission.

9. Leading or borrowing money to or from another workman, or carrying on

money leading or any other private business within the precincts of any of

the work sports.

10.Drunkenness, fighting riotous or disorderly or indecent behaviour.

11.Habitual negligence or neglect of work.

12.Habitual indiscipline.

13.Habitual breach of any law or rules or instruction for the maintenance and

cleanliness of the factory premises, or any law applicable to the

establishment.

14.Wilful disobedience of any order expressly given or rule expressly framed

for the purpose of safety, or wilful removal, or disregard of or interference

with any safety guard or others device provided.

15.Smoking inside of work spots where it is prohibited.

16.Causing wilful wastage or wilful damage to work in process or any

property or asset of the company.

17.Distribution or exhibition within the boundaries of the establishment, or

the lignite mines, of any newspaper, handbills, pamphlets or posters,

without the previous sanction of the management.

18.Refusal on the part of a work man to work on a job or machine on which

he is usually engaged where such change of job or machine does not

adversely affect his service conditions.

19.Attending or holding meeting within the boundaries of the establishment

and within the area acquired and owned by the company, or at a place

others than that specified for the purpose, without the previous sanction of

the management.

20.Gambling within any of the work spots, or in any premises belonging to

the company’s estate.

21.Sleeping while on duty.

22.Malingering.

23.Unauthorized use of any property, machinery, tools, quarters or land

belongs to the company.

24.Acceptances of gifts from subordinate workmen.

25.Habitual indebtedness.

26.Insolvency.

27.Writing of anonymous or pseudonymous letter criticizing superiors in the

service of the company.

28.Spreading of false rumour or giving of false information which tends to

bring into disrepute the company or workmen or spreading panic among

them.

29.Conviction in any courts to law any criminal offence involving moral

turpitude.

30.Theft of property belonging to any other workmen, or form any of the

work spots or any premises belonging the company.

31.Continuous absence for more than ten days without leave and without

satisfactory cause.

32.Giving of false information regarding his name, fathers name,

qualification and previous service at the time of medical examination.

33.Accepting service in any other establishment, factory or workshop,

without the permission of the company or private employment from any

person in the company’s service.

34.Disclosing to any unauthorised person/persons any confidential

information regarding the working of or any process used in, any of the

manufacturers or construction undertaken by the management. Which

comes into his possession during the course of the work otherwise?

35.Any act or omission punishable under law.

36.Carrying concealed weapons , threatening , intimidating or attempting

bodily injury to any workman or workmen of the company , or conduct

which violates common , decency , or morality of the community .

37.Refusal to accept a warning notice issued by management.

38.Breach of any of the standing orders or any rules farmed under these

orders.

39.Abetment of or attempt to commit, and of the above act of misconduct.

40.Breach or violation of any of the teens and conditions relating to the

occupation of residential accommodation provided by the company.

41.Inducting in corrupt practices.

42.Participation in subversive movement of any kind and in any manner.

43.Refusal to receive or accept charge memo, order or any other

communication.

44.Engaging in any employment, business, trade or occupation, without the

permission of the management.

45.Failure to inform a medical officer of the company of any modifiable or

contagious contracted by the workmen or any member of his family.

46.Removal, Defacement or disfigurement of notice etc., on the company’s

notice board.

RESPONSIBILITIES & AUTHORITIES

MANAGING DIRECTOR:

1. to identify and recruit personnel required for various quality related

activities

2. to identify and procure facilities for all quality related activities

3. to provide adequate resources to the organization such as manpower,

machinery, materials, finance and knowledge to carry out all necessary

quality activities

4. To establish, document, communicate and maintain the Quality Policy and

Quality Objectives to all levels of workforce and ensure that these

statements are understood by them.

5. To review the performance, effectiveness and continuing suitability of the

quality system through Management Review meetings.

MANAGEMENT REPRESENTATIVE:

1. To prepare, establish, implement, maintain, revise and issue approval of

revisions of a quality system in line with ISO-9001/2000 for all quality

related areas.

2. To report about the performance of the quality system to the top

management for review.

3. To control the preparation, approval, issue, circulation of all documentation

relating to quality activities as identified in the quality system.

4. To control the document and data relating to ISO-9001/2000 QMS.

5. To maintain, preserve and control the identified quality records of the

quality system relating to his/her activities as specified in the quality system.

6. To communicate/liaison with the certification agency matters relating the

ISO-9001/2000 QMS.

7. To identify internal quality team and arrange for training the members

8. To prepare plan and schedule of internal quality audit as specified in the

quality system.

9. To identify, implement and verify necessary corrective and preventive

actions on non-conformances in the quality systems.

10. To report to MD.

MARKETING EXECUTIVE

1. To plan and manage the activities and personnel of his department.

2. To identify the needs of expanding dealer network for ESEPL’s products.

3. To identify the needs and expectations of internal customer and comply to

the same.

4. To collect and analyze the above data through his departmental personnel.

5. To review dealers’ and end-users’ orders for ESEPL’s products.

6. To obtain customer feed-back, information relating market trend and other

related information required by the top management.

7. To liaise with the concerned dealer/end-user for negotiations, resolving the

difference between them and ESEPL and review of amendments to such

requirements.

8. Communicating with the GM-Prod. About the orders received.

9. To identify the needs of training requirements for his departmental personnel

10.To identify the quality system revisions/amendments of his department

11.To report to MD.

MARKETING/ SALES:

P

R

O

C

E

S

S

O

U

T

P

U

T

SALES DETAILS:

REVIEW OF CUSTOMER’S REQIREMENT AND AMMENDMENT OF REVIEWS

CUTOMER COMUNICATIO N

INTERNAL COMUNICATION

CUSTOMER COMUNICATED ABOUT DESPATCHED

CUSTOMER FEEDBACK RECEIVED & ANALYSED

CUSTOMER FEEDBACK REPORTED TO THE MANAGEMENT

PROESS MONITORING /QS AUDIT

REVIEW OF QUALITY OBJECTIVES ASSESMENT FOR IMPROVEMENT

IDENTIFIED QUALITY RECORDS ARE INDEXED, PRESERVED, HANDELED AND DISPOSED AFTER RETENTION PERIOD

AprilMay

JuneJuly

August

Septem

ber

October

November

December

January

Febru

aryMarc

h0

20000

40000

60000

80000

100000

120000

140000

SALES PERFORMANCE OF THE YEAR 2009-2010(DOMESTIC)

Qua

ntity

in k

gs

APR'09

MAY'09

JUN'09

JUL'0

9

AUG'09

SEP'09

OCT'09

NOV'09

DEC'09

JAN'10

FEB'10

MAR'100

10

20

30

40

50

60

70

80

90

100

EXPORT SALES PERCENTAGE OF TOTAL SALES - 2009-2010

% OF EXPORTS

2006-2007 2007-2008 2008-2009 2009-20100

200

400

600

800

1000

1200

SALES COMPARISON

DOMESTICEXPORTSTOTAL

IN L

AC

S R

UPE

ES

HEAD - PURCHASE:

1. To plan and manage the activities and personnel of his department.

2. To evaluate and to select the vendors in co-ordination with Head-QC/QA,

GM-Prod. And MD.

3. To identify the needs of new vendors for ESEPL’s requirements.


the same.

5. To collect and analyze the Vendor Capability Form from the new and

existing vendors

6. To report about the Vendor Capabilities and need for selection of new

vendors to MD.

7. To co-ordinate the vendor selection process with Head-QC/QA, GM-Prod.

And MD.

8. To prepare and amend the Approved Vendor list as specified in co-

ordination with Head-QC/QA, GM-Prod. And MD.

9. To carry out vendor rating.

10.To initiate, implement, control and verify corrective actions on non-

conformance materials received at ESEPL.

11. To make arrangements verification at vendor’s premises for ESEPL.

12.To prepare and review purchase order released.

13.To identify the needs of training requirements for his departmental personnel

14.To identify the quality system revisions/amendments of his department

15.To report to MD.

QUALITY AUDITORS:

1. To carry out a comprehensive independent audit on his/her assigned audit

department/activity.

2. To prepare reports on observation during audit

3. To report the same to the auditee.

4. To identify corrective actions in co-ordination with the auditee.

5. To verify the corrective action before recommending closure of the NCR-S

report.

6. To report to MR.

GENERAL MANAGER –PROD.:

1. To initiate, plan, manage and verify the activities and personnel of his

department including training and maintenance.

2. To identify the needs of facilities for ESEPL’s manufacturing, handling,

storage and delivery activities and reporting to MD.


the same.

4. To identify and provide safe and conducive working environment for

employees at ESEPL.

5. To collect and analyze data through his departmental personnel.

6. To initiate, implement, control and verify corrective/preventive actions on

material non-conformances or system non-conformances at his department.


8. To identify the quality system revisions/amendments of his department

including training.

9. To make arrangements for provide training as required by various

departments.

10.To create and maintain the records of such training activities.

11.To report to MD.

HEAD –QC/QA.:


department including calibrations.

2. To release final product release for dispatch.

3. To identify the needs of facilities for ESEPL’s testing, inspection and

verification activities and reporting to MD.


the same.

5. To collect and analyze data through his departmental personnel.


material non-conformances at all quality related activities of ESEPL and

also on system non-conformances at his department.

7. To identify and arrange for calibrations of instruments.

8. To prepare all quality system documents relating to his department activities

and send the same for approval to MR.

9. To prepare quality plan for all standard products of ESEPL.

10.To review quality plans of customers’ and report to CE.

11.To identify the needs of training requirements for his departmental personnel

12.To identify the quality system revisions/amendments of his department.

13.To report to MD.

STORES-IN-CHARGE.:


department.

2. To identify the needs of facilities for ESEPL’s handling, storage,

preservation and delivery activities and reporting to Head-Purchase and MD.

3. To receive materials and inspect the same for quantity and condition of

packing etc..,

4. To issue materials against Materials requisition slip.

5. To prepare purchase indent for general items and for raw materials in co-

ordination with GM-Prod.

6. To collect and analyze data from his departmental activities.


material non-conformances at all quality related activities of ESEPL and

also on system non-conformances at his department.


9. To identify the quality system revisions/amendments of his department.

10.To report to MD.

HUMAN RESOURCE

1. To initiate, plan, manage and verify the activities and personnel of the

organisation.

2. To have over all control of the organisation in its functioning and business

operations.

3. To fulfil all the legal compliances required for the running of an industry and

dually file all returns.

4. To handle employee grievances and various industrial relations.

5. To maintain an organisation culture and systematic procedure of operations.

6. To perform all functions relating to employees’ recruitment to retirement.

7. To identify the various training needs to the entire employee in the

organisation.

8. Ensuring 100% legal compliances without any delay.

9. To take care of payroll and various compensation to the employees.

10. To have employee retention and employee engagement.

WELFARE MEASURES

The organization provides the following Welfare measures to its employees.

They are

Housing.

Canteen.

Special Increments.

Long Service Awards.

Marriage and Superannuation Gifts.

Terminal Benefits and Pension.

Medical and Death Relief Fund.

The Presence of the employee on their work spot is maintained and

monitored by a system called “Attendance Monitoring System”. This is a system

which monitors the Exact in time and out-time of the employee. Incase of any late

entry to the office or to the site, a portion of amount is deducted from the salary as

regards with the number of minutes late.

The employees were availed of the facility of LP (Late Punch). An employee

may avail this LP once in 15 days. This may be 1hour for Executives and half-an-

hour for others.

The other leave facilities are discussed as follows.

LEAVE FOR LABOUR

FOR EXECUTIVES

CL 10 12

ML 10 20

EL 30 30

EOL 180 180

PERFORMANCE APPRAISAL

In NLC the system of performance of Performance Appraisal was

satisfactory among the workers of the organization.

The system followed in this organization is that the performance of the

laborers are measured and evaluated by the immediate superiors followed by the

Divisional Head, Unit Head and finally the Personnel Head.

Factors:

Job Knowledge

Co-operation of Supervisors.

Co-operation of Co-employees.

Presence of mind.

Attendance.

Behavior.

Work Knowledge.

The following facts are found out by means of the Research on this subject

matter.

50% of the Promotion is based on the Performance Appraisal

48% of the Incentives is based on the Performance Appraisal

54% of the employees say that the current system of the Performance

appraisal motivates them.

60% of the employees are satisfied with the existing Performance Appraisal.

Suggestion:

If NLC adapts 360° Performance Appraisal system it will help to identify the

employer potential which in turn improves the profitability of the organization.

ALLOWANCES:

Washing Allowance

Conveyance Allowance

Education Allowance

Night Shift Allowance

Medical Allowance

Hazard Allowance

Canteen Allowance

Fuel Allowance

Production Relative Monitoring Benefit

Attendance Incentives

MINIMUM WAGES:

CATEGORY MINIMUM WAGE

Unskilled Rs.211.88

Semi skilled Rs.220.88

Skilled Rs.229.98

Highly skilled Rs.232.88

HR PROCESS:

P

R

O

C

E

S

S

O

U

T

P

U

T

Skill requirements are identified as per process/ customer‘s requirement

Skill requirement intimated to top management and obtained

Training process monitored and measured for effectiveness

QMS internal audit /internal communication

Review of quality objectives assessment for improvement

Identified quality records are indexed, preserved, handled and disposed after retention period

ORGANISATION’S QUALITY OBJECTIVES

Achieving 100% customer satisfaction in commercial and technical terms.

100% compliance to product quality as intended by the customers

Achieving VERY GOOD rating (as the lowest rating) from all the customers in all the parameters identified in the customer feed-back form.

Ensuring the number of customer complaints are brought down by 75% with respect to commercial terms from dealers/end users.

Ensuring the number of customer complaints are brought down by 50% from end-users with respect to product characteristics.

Providing all accepted resources on time.

Ensuring free-flow of information to all identified levels and areas.

Taking effective steps to encourage participation management from employees.

Ensuring necessary efforts are taken up to narrow the skill gap of all employees by 50%.

Ensuring safe and conducive working atmosphere in the department for all the employees.

Identifying industry’s statutory requirements and taking necessary steps to comply with them in full.

QUALITY OBJECTIVES – MARKETING

Achieving 100% customer satisfaction from external customers relating to

commercial terms

Achieving VERY GOOD rating (as the lowest rating) from all the external

customers in all the commercial parameters identified in the customer feed-

back form.

Ensuring the number of external customer complaints are brought down by

50% with respect to commercial terms.


75% with respect to customer communication.

Ensuring 100% QMS compliance.

QUALITY OBJECTIVES – PURCHASE

Ensuring effective communication with all the suppliers/sub-contractors.

Avoiding cancellation of purchase orders.


QUALITY OBJECTIVES – PRODUCTION


customers in the delivery requirements and other product requirements

identified in the customer feed-back form.

Achieving 90% (minimum) planned production in all section.

Ensuring product waste is brought down to 50% from the earlier six months

wastage in dry flux mixing areas, wire cutting area and eccentricity

rejections.

Ensuring re-baking or re-drying of wet electrodes are brought down to zero.


50% with respect to the delivery requirements and other product

requirements.

Ensuring necessary efforts are taken up to narrow the skill gap of the

department employees by 25%.

QUALITY OBJECTIVES – QC/QA


customers in the product characteristics/quality identified in the customer

feed-back form.

Adhering 100% to quality plans.

Ensuring availability of inspected/tested materials at all times.


50% with respect to the product quality requirements.




QUALITY OBJECTIVES – (STORES)

Ensuring availability of Preserved materials at all times.




QUALITY OBJECTIVES – MANAGEMENT REPRESENTATIVE

Ensuring free-flow of information to all identified levels and areas.

Taking effective steps to encourage participation management from employees.

Ensuring drop in failures due to quality management system awareness among the employees.

Ensuring effective training has been provided to internal quality auditors

Ensuring repeated failures do not happen in all the departments/areas/activities

Identifying industry’s statutory requirements and taking necessary steps to comply with them in full.

SWOT ANALYSIS

Product qualityGood communicationseparate plants to deal with domestic and exports salesknowledged and skilled workerswell maintained websitesgood marketing strategy

Delay in deliveryHigh market price of productlocation of plant - distant from port

growing competitors in domestic marketcheap prices of chinese productsslowdown of global economy

huge overseas marketdeclining quality of chinese productsavailability of duty free export oppurtunities in SEZincreasing investments in infrastructure

S W

TO

SUMMARY

The following statements are inferred from the organizational study on Eureka

Systems and Electrodes Pvt Ltd.

In order to increase the profit the company should decrease the production cost and

operating cost.

The company’s export sales is less compared to the domestic sales, hence the

company should concentrate more on the overseas marketing and try improving

their export sales.

If ESEPL adapts 360° Performance Appraisal system it will help to identify the

employer potential which in turn improves the profitability of the organization.

A dedicated finance department will help improve the quick transaction

capabilities and efficient handling of funds, reserves, assets and liabilities of the

company.

Eureka Electrodes 1

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