ETSI STF 322

April 24, 2007ETSI, Sophia Antipolis

3G and Mobile Broadband User Experience Interoperability Event

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Guidelines for generic UI elements: now also for 3G mobile devices, services

and applications

Bruno von Niman

ETSI STF322 LeaderVice Chairman ETSI TC Human Factors

&Lead Expert vonniman consulting

[email protected]

April 24, 2007ETSI, Sophia Antipolis


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Guidelines for generic UI elements: now also for 3G mobile devices, services

and applications

Matthias Schneider- Hufschmidt

ETSI STF322 Expert

Vice President BenQ Mobile IPRs, Standards and Sell-Off

& Technology Licensing, Nokia Group

[email protected]([email protected] for comments)

April 24,2007ETSI, Sophia Antipolis


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ETSI STF 322

Funded by EC/EFTA Leader:

Bruno von Niman (ITS (Sweden), vonniman consulting)

Experts: Pekka Ketola (Nokia) David Williams (Majire) Matthias Schneider-Hufschmidt (BenQ Mobile/Nokia Group)

Follow up EG 202 132 (STF231), focusing on the 3G-specific aspects

Time plan: TB approval in September 2008 ETSI publication in December 2008



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Intro and background (1/2)

The capabilities offered by mobile solutions evolve, from only being able to make a call and use voice-mail

to downloadable personalization achieved through

• ring signals, • software programs such as games and • the introduction of multimedia information services

– such as navigation, mapping and directions,

– traffic information,

– text messaging and e-mail access,

– quasi-cordless functionality,

– music, tv and video call services.



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Intro and background (2/2)

Connectivity and interoperability between telephony networks, personal computing, the Internet, and ever-smarter mobile terminals and services

offer enormous potential for improving life. Concern about whether these new products, services and their

content will be fully accessible to all people, including: generic users, less literate users, children, aging and disabled users.

Ensuring access to mobile communication for all is a common goal vendors, operators, service providers, users associations, Policy makers (e-inclusive information society)



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The “Usability Gap”

“Featurism” - product complexity increasing Range of mobile technology users broadening – from

children to elderly and disabled



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Triple-play



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Decreasing the “Usability Gap”

Possible ways to decrease complexity include: understanding of user needs; excellent user interfaces; simplicity of configuration; personalization capabilities and ease of operation.

Also the “usability gap” can be helped by: technological advances (e.g. better speech recognition); a maturing ICT industry.



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Generic UI elements!



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ETSI Guide: Generic UI elements for mobile devices and services (STF231)

Leader: Bruno von Niman

(Ericsson/ vonniman consulting) ITS Sweden

STF Experts:Riitta Jokela Martin Böcker

Nokia Siemens

Kristoffer Åberg Mike Pluke Sony Ericsson Telenor (supp.)

Matthias Schneider- Hufschmidt Siemens



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Industry Reference Group(STF231)

AOL Time WarnerAlcatel

BTEricsson

Fundacione ONEGSM Association

IBMInfineonMotorolaOrangePhilips

QualcommSamsung

TeliaSoneraTMobile

O2Vodafone

Wireless World Research Forumetc.



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Scope (1/2)

Simplify end-user access to ICT services for end users and consumers from mobile 3G/UMTS telecommunication terminals without restricting the ability of market players to further

improve and develop their terminals, services and applications.

Expand scope of EG 202 132, “Human Factors: Guidelines for Generic Mobile User Interface Elements for Mobile Terminals and Services” (August 2004) to 3G specific issues

Address specific and important 3G key issues from the end user's perspective, providing guidance on proposed generic user interface elements for basic and advanced mobile terminals, services and applications, including their accessibility.



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Scope (2/2)

Consider user requirements and integrate available results of standardisation work providing implementation oriented guidance.

Do not restrict ability of market players to further improve and develop their devices and services.

Do not limit options to trademark UI elements or profile the user experience of brand‑specific user interface implementations as a

competitive edge. Provide guidance on simplifying end-user access to basic

and selected advanced functions of mobile communication services from mobile communication devices.

Adopt a Design-for-All approach, wherever possible taking special needs of children and elderly users with physical

and sensory disabilities into account.



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5. Rationale for generic UI elements

Manufacturers differentiate their products through industrial and screen design, feature sets and UIs

Generic UI elements are accepted in safety-relevant products (e.g. cars), for products to be used by many people (products in

public or work environments), and In UIs following de-facto standards (GUIs in PC software

or musical instruments).



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Rationale for generic UI elements

Generic UI elements result from De-facto standards (e.g. GUIs), and from official standardisation (e.g. keypad arrangement on

public phones). Generic UI elements potentially benefit all,

end users, manufacturers, and service providers.

They can facilitate the uptake of new and emerging types of interfaces, e.g. ETSI ES 202 130 Character repertoires, ordering rules

and keypad assignment (under expansion) ETSI ES 202 076 Generic spoken command vocabulary

(under expansion)



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Rationale for generic UI elements

Basic considerations of what makes a UI area a candidate for generic UI elements: No barrier to innovation No obstacle to good product-specific user interfaces Only the semantic of a generic user-interface element

should be specified, not the actual design and implementation

End-user aspects, such as learnability, familiarity, trust, configuration and access

Commercial aspects (quicker uptake of new technologies, larger user base)

Legal requirements and possible regulation



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EG 202 132 version 1.1.1: 2G/GSM and GPRS- specific guidelines

1. Terminology, symbols, acoustic signals and user guides

2. Configuration for service access, interworking, portability and error handling

3. Terminal and network related generic UI elements

4. Service and application specific UI elements



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Terminal and network related generic UI elements

9.1 International access code9.2 Safety and security indicators9.3 Text entry, retrieval and control9.4 Accessibility and assistive terminal interfaces9.5 Common keys9.6 Language selection mechanisms9.7 Voice and speech user interfaces9.8 Users’ data privacy, security and access control9.9 Telephone number format and handling9.10 Universal addressing in converging networks9.11 Synchronization and back-up



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Service and application specific UI elements

10.1 Emergency call services

10.2 Voice call services

10.3 Video call services

10.4 Mobile browsing and Internet services

10.5 Positioning-related services

10.6 Service and content presence, availability and connectivity

10.7 Payments, cost of services and content

10.8 Messaging services

10.9 Instant mobile messaging services



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EG 202 132 version 2.1.12G/GSM and GPRS- specific guidelines

updated for 3G/UMTS specifics…?

Under development- early draft plans include:1. Enabler and disabler issues (terminals, media, services)2. Variability of service offering/ QoS 3. Internet connectivity 4. Data intensive services and applications 5. Always-on, always on-line 6. Media handling 7. Distributed/non-native/local and remote user interfaces (device-

service) 8. Dedicated device interfaces9. Enabling computer access 10.Cost-speed-time-progress 11.Customization 12.Business/enterprise use



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Thank you!

[email protected]

http://portal.etsi.org/stfs/STF_HomePages/STF322/STF322.asp

ETSI STF 322

Documents

Transcript of ETSI STF 322