ETIQUETTE. Social Etiquette Meeting And Greeting Who introduces who? Traditionally, a man is...

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ETIQUETTE

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Transcript of ETIQUETTE. Social Etiquette Meeting And Greeting Who introduces who? Traditionally, a man is...

Page 1: ETIQUETTE. Social Etiquette Meeting And Greeting Who introduces who? Traditionally, a man is always introduced to a woman. (Not necessarily in business.)

ETIQUETTE

Page 2: ETIQUETTE. Social Etiquette Meeting And Greeting Who introduces who? Traditionally, a man is always introduced to a woman. (Not necessarily in business.)

Social Etiquette

Page 3: ETIQUETTE. Social Etiquette Meeting And Greeting Who introduces who? Traditionally, a man is always introduced to a woman. (Not necessarily in business.)

Meeting And Greeting

Who introduces who? Traditionally, a man is always introduced to

a woman. (Not necessarily in business.) Highest person of rank is mentioned first.

Remember: “Big, may I introduce Small.” A younger person is always introduced to

an older person It is helpful to include the persons title Always state your name.

Page 4: ETIQUETTE. Social Etiquette Meeting And Greeting Who introduces who? Traditionally, a man is always introduced to a woman. (Not necessarily in business.)

Remembering Names

Repeat the person’s name a few times to yourself after you’re introduced.

Use the person’s name immediately in the conversation after an introduction.

Immediately introduce that new person to someone else you know.

Jot down the person’s name

Page 5: ETIQUETTE. Social Etiquette Meeting And Greeting Who introduces who? Traditionally, a man is always introduced to a woman. (Not necessarily in business.)

Mastering the Handshake

Page 6: ETIQUETTE. Social Etiquette Meeting And Greeting Who introduces who? Traditionally, a man is always introduced to a woman. (Not necessarily in business.)

The Limp Fish

Page 7: ETIQUETTE. Social Etiquette Meeting And Greeting Who introduces who? Traditionally, a man is always introduced to a woman. (Not necessarily in business.)

The Proper Handshake

Firm, but not bone-crushing Lasts about 3 seconds May be "pumped" once or

twice from the elbow Is released after the shake,

even if the introduction continues

Includes good eye contact with the other person

Hold your drink in your left hand to avoid a cold, wet handshake

Page 8: ETIQUETTE. Social Etiquette Meeting And Greeting Who introduces who? Traditionally, a man is always introduced to a woman. (Not necessarily in business.)

Dining Etiquette

Page 9: ETIQUETTE. Social Etiquette Meeting And Greeting Who introduces who? Traditionally, a man is always introduced to a woman. (Not necessarily in business.)

Dining Etiquette

Be Prompt! It is very poor manners to arrive early There is no such rule that states it’s fine to to

arrive “fashionably late”

Table manners play an important part in making a favorable impression

Visible signs of the state of our manners

Essential to our professional success

Page 10: ETIQUETTE. Social Etiquette Meeting And Greeting Who introduces who? Traditionally, a man is always introduced to a woman. (Not necessarily in business.)

Ordering

After looking over the menu Ask your server if you have questions

How a dish is prepared If it contains ingredients you may be allergic to

An employer may suggest your order be taken first

Often, women’s orders are taken before men’s

Page 11: ETIQUETTE. Social Etiquette Meeting And Greeting Who introduces who? Traditionally, a man is always introduced to a woman. (Not necessarily in business.)

Ordering Food

Menu Do’s Food favorites; no

experimenting Easy to cut meats Salads Middle-priced

Menu Don’ts Spaghetti and other

pastas Corn on the cob Peas and other

“hyperactive” food Chicken with bones Ribs Shellfish Most expensive Least expensive

Page 12: ETIQUETTE. Social Etiquette Meeting And Greeting Who introduces who? Traditionally, a man is always introduced to a woman. (Not necessarily in business.)

Dining Etiquette

This is a standard dinner place setting

Page 13: ETIQUETTE. Social Etiquette Meeting And Greeting Who introduces who? Traditionally, a man is always introduced to a woman. (Not necessarily in business.)

“Reading” the Table Setting

Draw an imaginary line through the center of the serving plate

To the right Glassware, cups, saucer, knives and spoons

(Seafood fork)

To the left Bread and butter plate (including a small butter

knife across the top), salad plate, napkin and forks

“Liquids on your Right” “Solids on your Left”

Page 14: ETIQUETTE. Social Etiquette Meeting And Greeting Who introduces who? Traditionally, a man is always introduced to a woman. (Not necessarily in business.)

Use of Silverware

Work from the outside in Salad fork is on the outmost left,

followed by the dinner fork Soupspoon is on the outmost right,

followed by the salad knife and dinner knife

Dessert spoon and fork are above your plate or brought out with dessert

Page 15: ETIQUETTE. Social Etiquette Meeting And Greeting Who introduces who? Traditionally, a man is always introduced to a woman. (Not necessarily in business.)

Use of Silverware

Work from the outside in Salad fork is on the outmost left,

followed by the dinner fork Soupspoon is on the outmost right,

followed by the salad knife and dinner knife

Dessert spoon and fork are above your plate or brought out with dessert

Page 16: ETIQUETTE. Social Etiquette Meeting And Greeting Who introduces who? Traditionally, a man is always introduced to a woman. (Not necessarily in business.)

Use of Silverware

Work from the outside in Salad fork is on the outmost left,

followed by the dinner fork Soupspoon is on the outmost right,

followed by the salad knife and dinner knife

Dessert spoon and fork are above your plate or brought out with dessert

Page 17: ETIQUETTE. Social Etiquette Meeting And Greeting Who introduces who? Traditionally, a man is always introduced to a woman. (Not necessarily in business.)

Use of Silverware

American style Hold knife in right hand Fork in left hand with fork tines piercing

the food to hold it in place Cut a few pieces Lay knife across top edge of plate sharp

edge facing in Change fork (tines up) to right to eat

Page 18: ETIQUETTE. Social Etiquette Meeting And Greeting Who introduces who? Traditionally, a man is always introduced to a woman. (Not necessarily in business.)

Use of Silverware

European (Continental style) Hold knife in right hand Fork in left hand with fork tines piercing

the food to hold it in place Cut a piece and keeping fork (tines

down) in left hand eat cut piece

Page 19: ETIQUETTE. Social Etiquette Meeting And Greeting Who introduces who? Traditionally, a man is always introduced to a woman. (Not necessarily in business.)

Use of Silverware

When you have finished Do not push your plate away Lay fork (tines down) and knife sharp side

facing inward) diagonally across your plate Once you have used a piece of

silverware, never place it back on the table

Do not leave a used spoon in a cup; place it on the saucer

Unused silverware is left on the table

Page 20: ETIQUETTE. Social Etiquette Meeting And Greeting Who introduces who? Traditionally, a man is always introduced to a woman. (Not necessarily in business.)

Iced Tea

Don’t chew ice!

Cup hand around lemon wedge.

Use moderate amount of sweetener.

Page 21: ETIQUETTE. Social Etiquette Meeting And Greeting Who introduces who? Traditionally, a man is always introduced to a woman. (Not necessarily in business.)

Passing Food (If it is in front of you)

Offer to the left. Pass to the right.

(Counter clockwise)

Use ‘Common Sense’

Pass salt and pepper together.

Page 22: ETIQUETTE. Social Etiquette Meeting And Greeting Who introduces who? Traditionally, a man is always introduced to a woman. (Not necessarily in business.)

Table Manners – ABC’s

A. When first being seated at the table, do not

touch anything until everyone arrives

You can see what you will be eating/drinking by the “layout of the table”

Watch the host/hostess for cues and follow their lead (napkin, eating, etc.)

Only start to eat once everyone has been served and when the host/hostess starts to eat

Page 23: ETIQUETTE. Social Etiquette Meeting And Greeting Who introduces who? Traditionally, a man is always introduced to a woman. (Not necessarily in business.)

Table Manners – ABC’s

B. Remember to start with your utensils from the

“outside in” (farthest away from center plate)

When you are not eating, keep your hands on your lap or resting on the table (with wrists on edge)

Never cut more than three bites at one time

Eat rolls or bread by tearing off a small bite sized pieces and buttering only the piece you are preparing to eat

Do not season your food before tasting it

Page 24: ETIQUETTE. Social Etiquette Meeting And Greeting Who introduces who? Traditionally, a man is always introduced to a woman. (Not necessarily in business.)

Table Manners – ABC’s

C. Sugar Packets should be opened to remain in

one piece. When empty, fold packet and place underneath iced tea plate or bread plate. (and only tear ¾ across)

Tea packets, where do they go? To the right, underneath of your coffee saucer

If you don’t like a piece of food that is in your mouth, you have two options: Finish what you are chewing and swallow it Remove it from your mouth by how it entered (i.e. if

brought in by fork, remove by fork) and put it back on your plate – do not remove it into your napkin!

Page 25: ETIQUETTE. Social Etiquette Meeting And Greeting Who introduces who? Traditionally, a man is always introduced to a woman. (Not necessarily in business.)

10 Common Dining Faux Pas

1. Napkin on lap before everyone is

seated

2. Blowing or stirring soup

3. Eating ice cubes

4. Eating before everyone is served

5. Breaking dinner roll in half rather

than tearing a bite-size piece

Page 26: ETIQUETTE. Social Etiquette Meeting And Greeting Who introduces who? Traditionally, a man is always introduced to a woman. (Not necessarily in business.)

Faux Pas (Cont.)

6. Talking with food in your mouth;

chewing with mouth open

7. Eating a larger than bite-size piece of

food

8. Blowing your nose at table

9. Pushing your plate away

10. Stacking dishes

Page 27: ETIQUETTE. Social Etiquette Meeting And Greeting Who introduces who? Traditionally, a man is always introduced to a woman. (Not necessarily in business.)

Table Manners – Of Course !! It is inappropriate to ask for a doggy bag

when you are a guest

Finger foods can be messy and are best left for informal dining

Do not order alcoholic beverages

Do not smoke while dining out

Sit up straight at the table

Page 28: ETIQUETTE. Social Etiquette Meeting And Greeting Who introduces who? Traditionally, a man is always introduced to a woman. (Not necessarily in business.)

Table Manners – Of Course !! Do not ‘slurp’ soup from a spoon

Don’t mash all the food together in the center of your plate

If food gets caught between your teeth and you can’t remove it with your tongue, leave the table and go to a mirror where you can remove the food in private

Engage in pleasant conversation that is entirely free of controversial subjects

You should never leave the table during the meal expect in an emergency

Page 29: ETIQUETTE. Social Etiquette Meeting And Greeting Who introduces who? Traditionally, a man is always introduced to a woman. (Not necessarily in business.)

Napkin Etiquette:

Keep it in your lap throughout the meal

If you must get up from the table, place your napkin on your chair back (and push your chair in)

Once the meal is finished, watch the host/hostess as to when you place your napkin to the left of your plate

Page 30: ETIQUETTE. Social Etiquette Meeting And Greeting Who introduces who? Traditionally, a man is always introduced to a woman. (Not necessarily in business.)

“Table Talk”

Do not talk across the table

Keep conversation to the person to your right and left

Short conversations about current events, hobbies, interests, entertainment

Avoid controversial topics such as politics, religion, health related issues

Page 31: ETIQUETTE. Social Etiquette Meeting And Greeting Who introduces who? Traditionally, a man is always introduced to a woman. (Not necessarily in business.)

Reminders…

Ladies, place your handbags underneath your chairs so they do not interfere with the wait-staff

The wait-staff should serve from the left and take from the right

If you drop your utensil, ask the wait-staff for another

Page 32: ETIQUETTE. Social Etiquette Meeting And Greeting Who introduces who? Traditionally, a man is always introduced to a woman. (Not necessarily in business.)

Receptions - Hors d’Ouevres No Alcohol!

Leave your friend at the door

Name badges are always worn on the right side

No “double dipping”

Hold glass in left hand to allow right hand to be free for introductions

Do not load plate with food

Do not put toothpicks back on platter

Do not gather at the food table

No Alcoholic beverages…….AT ALL!!!

Page 33: ETIQUETTE. Social Etiquette Meeting And Greeting Who introduces who? Traditionally, a man is always introduced to a woman. (Not necessarily in business.)

Rules of Introduction

Stand Up

Smile

Always shake hands

Make eye contact

Repeat other person’s name

Page 34: ETIQUETTE. Social Etiquette Meeting And Greeting Who introduces who? Traditionally, a man is always introduced to a woman. (Not necessarily in business.)

Forgotten Names

If unable to remember someone’s name, o.k. to say, “Please tell me your name again”

If someone has a difficult name ask them to pronounce it again

Page 35: ETIQUETTE. Social Etiquette Meeting And Greeting Who introduces who? Traditionally, a man is always introduced to a woman. (Not necessarily in business.)

Business Cards

Read

Receive

Acknowledge

Page 36: ETIQUETTE. Social Etiquette Meeting And Greeting Who introduces who? Traditionally, a man is always introduced to a woman. (Not necessarily in business.)

Friendly Reminders…

Remember if you are attending a dinner at someone’s home; bring them a “small token of your appreciation” (bottle of wine – if you are of age, flowers, box of candy, etc.)

Remember to send a THANK YOU note to

your host/hostess within two days


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