ETIQUETTE AT WORK PLACE.

CREATED BY:GROUP NO. :12NO. MEMBERS ROLL

NO.

1. AEMAN WAGHOO 47

2. ZAINAB VOHRA 46

3. VIDYA VERGHESE 45

4. EJAZ VORA 61

5. ABBAS SHIKARI 52

ETIQUETTE

OXFORD REFERENCE DICTIONARY SUGGESTS,

"the code of polite behaviour in society & at workplace is etiquette."

Etiquette replaces rudeness, crudeness, . Your hard skills can get you a job, but what

keeps you climbing the ladder of success is soft.

People often speak etiquette as an accomplishment; one should speak of them as duty.

MAKING A SUPER FIRST IMPRESSION.

WAYS TO MAKE GOOD IMPRESSIONBE ON TIME.WINNING SMILE.USE THE MAGICAL

TOUCH.BE YOURSELF, BE AT

EASE.PRESENT YOURSELF

APPROPRIATELY.AWORD ABOUT

INDIVIDUALITY.

BE OPEN & CONFIDENT.THE EYES HAVE IT.SMALL TALKS GO A

LONG WAY.BE POSITVE.BE COURTEOUS &

ATTENTIVE.

TELEPHONE ETIQUETTE

TELEPHONE ETIQUETTE

APPROPRIATE GREETING & ENDINGS.GATHERING INFORMATION.LISTENING SKILLS.SUGGESTING & VERIFYING A COURSE OF ACTION.DEALING WITH DIFFICULT CALLERS.

THINGS TO BE AVOIDED ON PHONE RINGING MORE THAN 4

TIMES.KEEPING IT ON HOLD.BEING TOO FAMILIAR. TALKING TO SOMEONE

ELSE IN YOUR OFFICE.HAVING TO MUCH NOISY BACKGROUND.ATTENDING MORE THAN

ONE CALL

LOSE YOUR TEMPER.SPEAK TOO LOUDLY.SPEAK TOO QUIETLY.SPEAK TOO QUICKLY.KEEPING PHONE

FIRST.

WAYS TO DEAL WITH YOUR BOSS

STEPS TO DEAL WITH BOSSUNDERSTANDING THE

BOSS & YOURSELF.DEVELOPING &

MANAGING A RELATIONSHIP.

COMPATIBLE WORKSTYLE.

MUTUAL EXPECTATION. DEPENDABILITY &

HONESTY.

MEETING ETIQUETTE

MEETINGS ETIQUETTE

DINNER JACKET .

TOO MANY COOKS ... AND NOT ENOUGH BOTTLE WASHERS.

BUT TOO MANY COOK SPOIL THE BROTH.

THE 37 MINUTE MEETING AGENDA

STOP VIOLENT AGREEMENT.

BUSINESS ATTIRE

ATTIRE

suit

bags bags

shoesshoes

scarf

tie

jewelry

perfume

DINING ETIQUETTE

DINING ETIQUETTES

ARRIVAL. STARTING.SERVING FOOD. EATING. TABLE MANNERS.

BUSINESS TO BUSINESS ETIQUETTE

BUSINESS TO BUSINESS ETIQUETTE

MINIMUM INQUIRES:Need for the relationship

with a Foreign Business Partner.

Credentials.Ownership Structure.Financial Qualifications.Personnel.Physical Facilities.Reputation.

BACKGROUND CHECK:

References.Embassy Check.Compliance

Verification.Cooperation and

Attitude.

FOLLOWER OF

BUSINESS

ETIQUETTE

THANK YOU