ETERNUS DX60 S2 - Fujitsu · PDF fileETERNUS DX60 S2 Author: Fujitsu Training Academy Subject:...

0 Copyright Fujitsu Technology Solutions, Release September 2011

ETERNUS DX60 S2

Support and Maintenance

Support and Maintenance ETERNUS DX60 S2

Content

Maintenance Operations Maintenance Utilities Log and Dump Management Maintenance Procedures Replacement Procedures

Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011 1

Maintenance Operations

Device Status Preventive Maintenance Force Degrade and Force Reboot Hot Reduction Identify LED RAID Group Status and Volume Status


Status - Device Status The Device Status menu offers various functionalities for the

maintenance operations

Copyright Fujitsu Technology Solutions, Release September 2011 Support and Maintenance ETERNUS DX60 S2 3

Preventive Maintenance Device Status - Replace Applicable to: CM, EXP, PSU, SFP, Disk Drive and SAS Cable


Force Degrade Device Status - Force Disable Applicable to: CM, EXP, PSU, SFP, Disk Drive and SAS Cable


Force Reboot Device Status - Force Enable Applicable to: CM, EXP, SFP and Disk Drive


Hot Reduction Device Status - Reduce Disk Applicable to: Disk Drive


Identify LED Device Status - Turn ON Location LED Applicable to: CE and DE


Status (1) RAID Group Status


Status (2) Volume Status


Maintenance Utilities

Start / End Maintenance Add/Remove Drive Enclosure Add Controller Module Delete Sense Data


Copyright Fujitsu Technology Solutions, Release September 2011 Support and Maintenance ETERNUS DX60 S2

Start / End Maintenance This function is necessary for the operations Preventive

Maintenance, Expansion and Reduction Start Maintenance stops remote failure reporting

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Maintenance Utilities (1) Hardware Maintenance - Add Drive Enclosure


Maintenance Utilities (2) Hardware Maintenance - Remove Drive Enclosure


Maintenance Utilities (3) Hardware Maintenance - Add Controller Module


Maintenance Utilities Delete Sense Data


Log and Dump Management

Event Log Export Panic Dump Error Information Export Log Export Configuration Get G-List



Log and Dump Management (1) Log/Dump - Event Log

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Log and Dump Management (2) Log/Dump - Export Panic Dump

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Log and Dump Management (3) Log/Dump - Error Information

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Log and Dump Management (4) Log/Dump - Export Log

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Log and Dump Management (5) Log/Dump - Export Configuration

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Log and Dump Management (6) Log/Dump - Get G-List

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Utilities

Shutdown/Restart System Initialize System Disk Cache Utilities Recovery Utilities Change Master CM Diagnosis Utilities



Utilities (1) Utilities - Shutdown/Restart System

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Utilities (2) Utilities - Initialize System Disk

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Cache Utilities (1) Cache Utilities - Manage Pinned Data

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Cache Utilities (2) Cache Utilities - Force Write Back

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Recovery Utilities (1) Recovery Utilities - Apply Configuration

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Recovery Utilities (2) Recovery Utilities - Backup Configuration

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Recovery Utilities (3) Recovery Utilities - Reset Backup/Restore Fail

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Recovery Utilities (4) Recovery Utilities - Force Restore

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Recovery Utilities (5) Recovery Utilities - Reset Machine Down Recovery Fail

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Recovery Utilities (6) Recovery Utilities - Reboot All CM

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Master CM / Slave CM (1) Change Master CM

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Master CM / Slave CM (2) Master Controller Module CM for Maintenance operations

Slave Controller Module Standby CM if the Master CM fails

Connection using network

FST

Master Slave ETERNUS

CM#1 CM#0

Switch/Hub

Link Down

Slave Master ETERNUS

LAN Link Down

CM#0

Switch/Hub

CM#1

FST

Slave CM IP Address Select

Set Slave CM IP Address

Master Slave ETERNUS

CM#0

FST

CM#1

Switch/Hub

CM#1 Master Slave

ETERNUS

CM#0

Direct connection

FST

FST = Field Service Terminal

36

Utilities (1) Diagnosis Utilities - Disk Diagnosis


Disks being diagnosed

Disk diagnosis completed

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Utilities (2) Diagnosis Utilities - RAID Group Diagnosis

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Maintenance Procedures

Maintenance and Status LEDs Set System to Maintenance Mode



ETERNUS Maintenance LED Maintenance status can be seen from the LEDs and from the

Web GUI The General Status LED and the Fault LED on the front panel

Controller Enclosure

Drive Enclosure

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Each module has a Status LED called STS Green LED indicates a normal, fully functional status Steady orange indicates a fault

• Part needs to be replaced

ETERNUS Status LED

Controller Module

SAS Expander

Power Supply

41


Set System to Maintenance Mode The system needs to be set to Maintenance Mode for

Preventive Maintenance, Expansion and Reduction SCSI sense, SNMP report to server, email report and REMCS report are

suppressed Menu Device Status shows the Maintenance Mode

42

Replacement Procedures

Start Hot Maintenance Replacing a Component Delete Statistic Sense Data Collecting Internal Log Change System Back Into Normal State Log Off



Replacing a Component (1) Start Hot Maintenance Select menu [Status] [Device Status] Choose [Controller Enclosure] [Controller Module#1] Check the status field of the CM#1

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Replacing a Component (2) Replace the component according to the instructions given in

the Maintenance Manual Typical installation times shown on the table After the replacement Status is changed

as follows Normal

• Installed the replacement part successfully Maintenance

• Installing the replacement part • Please note that for a disk drive this status combined with automatically started

Rebuild/Copyback indicates a successful replacement Warning, Error

• Installation has failed


CM 10 min EXP 5 min SFP 1 min PSU 2 min Disk 1 min

SAS Cable 5 min AC Cable 2 min

45


Replacing a Component (3) Verify that the status changes back to Normal

46

Replacing a Component (4) Delete Statistic Sense Data

If there are no further defective components in the system after the replacement of a component, execute "Delete Sense Data"



Collecting Internal Log (1) As a proof of the replacement operation, it is recommend to

take the internal Log after completion of the maintenance

48


Collecting Internal Log (2) In a case of a CM replacement, it is recommended to take the

Panic Dump for analysis of the cause of failure

49


Set System Back to Normal Mode Stop Maintenance Mode after the maintenance procedures are

finished

50


Log Off Before logging off from the ETERNUS Web GUI, make sure

that all components have a status Normal Confirm Device Status, RAID Group Status and Volume Status from the

Web GUI System LED is green

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Additional Reading Maintenance Manual ETERNUS DX60/DX60 S2/DX80/DX90 Disk Array Unit Maintenance

Manual • R11B-1001-11EN • Link to document

Fujitsu Support Portal contains support related information Link to Fujitsu Support Portal for Disc Storage

Please note that accessing the above links require a Fujitsu Partner user account


https://partners.ts.fujitsu.com/sites/dmsp/docs/Service-partner/tm-r11b-1001-11en.pdf�

https://partners.ts.fujitsu.com/com/service/ps/Storage/disc/Pages/default.aspx�

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