BUSINESS PROFILE

ETCEnterprise and Training Company LTD

ETC specialises in the delivery of employment, training and business services.

www.etcltd.com.au

ETC COMMUNITY SERVICES TRAINING SKILLS CENTRE.

CONTENTOur Company

Current Contracts

Employment Solutions

Training Solutions

Business Solutions

Linkages and Partnership

Offices and Contacts

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Enterprise and Training Company Limited Head Office, PO Box 1373, Coffs Harbour, NSW 2450 T: 02 6648 5400 W: www.etcltd.com.au E: info@etcltd.com.au

ABN: 52 003 732 009

Information within this Business Profile is correct at 11 September 2013.

OUR COMPANY

Enterprise & Training Company Limited (ETC) is a not-for-profit provider of employment, training

and business services established for over 24 years.

ETC is a high-performing employment services provider delivering Job Services Australia contracts, a nationally accredited Registered Training Organisation (RTO), and a provider of skills development, advisory and mentoring services for the small business and corporate sectors. ETC employs around 140 staff and has a current annual turnover in excess of $9 million.

ETC is based in Coffs Harbour on the NSW Mid North Coast, with a delivery footprint extending along the East Coast from Wollongong to Brisbane.

ETC has major contracts with the Australian Government to deliver services under the Job Services Australia (JSA) and New Enterprise Incentive Scheme (NEIS) programs; and with the New South Wales Government to deliver Small Biz Connect, an in-depth advisory service for small to medium enterprises. ETC is a Business Enterprise Centre and a preferred provider for Indigenous Business Australia.

ETC Head Office 80 Grafton Street

Coffs Harbour Services include: Employment , Training and Business Advice

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WINNERCoffs Harbour

Chamber of Commerce Sunny Business Award

Excellence in Community ServicesExcellence in Professional Services

WINNERMacleay Argus

Business AwardsNot for Profit/Community

Organisation Award

LEADING Job Services Australia

provider between Kempsey

and Woolgoolga

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BESTRegional Business Enterprise

Centre in Australia

WINNERNSW Training Awards2013 Small Training Provider of the Year

WINNERMacleay Argus

Business AwardsNot for Profit/Community

Organisation Award

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Helping job seekers find work and helping employers fill vacancies by offering a free recruitment service

CURRENT CONTRACTS

DEPARTMENT OF EDUCATION, EMPLOYMENT AND WORKPLACE RELATIONS (DEEWR)

JSA JOB SERVICES AUSTRALIA

NEIS Program provides successful applicants with training in small business management as well as professional mentoring and financial support for 12 months

DEPARTMENT OF EDUCATION, EMPLOYMENT AND WORKPLACE RELATIONS (DEEWR)

NEIS NEW ENTERPRISE INCENTIVE SCHEME

Providing in-depth advisory services and skills development for start-up and established small businesses

NSW DEPARTMENT OF TRADE AND INVESTMENT – OFFICE OF THE SMALL BUSINESS COMMISSIONER

SBC SMALL BIZ CONNECT

Supporting disabled youth to transition between school and employment/training

NSW DEPARTMENT OF AGEING DISABILITY AND HOME CARETTW

TRANSITION TO WORK PROGRAM

Working closely with community and industry groups to create and source employment and/or training opportunities for Aboriginal people

NSW DEPARTMENT OF EDUCATION AND COMMUNITIES (DEC)NCAP

NEW CAREERS FOR ABORIGINAL PEOPLE

Re-engaging early school leavers with education and training

NSW DEPARTMENT OF EDUCATION AND COMMUNITIES (DEC)L2L

LINKS TO LEARNING PROGRAM

As an IEP panel member ETC is supporting Indigenous employment & economic development through the following projects:

• On the job mentoring for Indigenous trainees working on the Kempsey Bypass

• Feasibility studies for Unkya Local Aboriginal Land Council

• Business Plan for Jagun Aged Care

• Feasibility Study for Kempsey Local Aboriginal Land Council

IEPINDIGENOUS EMPLOYMENT PROGRAM

DEPARTMENT OF EDUCATION, EMPLOYMENT AND WORKPLACE RELATIONS (DEEWR)

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Providing accredited qualifications for workers in the Aged Services sector in locations across New South Wales

CURRENT CONTRACTS

COMMONWEALTH DEPARTMENT OF HEALTH AND AGEING (ADHC)ACWVET

AGED CARE WORKFORCE VOCATIONAL EDUCATION & TRAINING PROGRAM

Ability to provide accredited training in Business, Community Services, Retail and Sawmilling.

QUEENSLAND DEPARTMENT OF EDUCATION, TRAINING AND EMPLOYMENT

PRE QUALIFIED SUPPLIER QUEENSLAND USER CHOICE 2010-2015

Coordination services including provision of business incubation services to CHIC tenants, and promotion and marketing of the Centre

COFFS HARBOUR TECHNOLOGY PARK BOARDCHIC

COFFS HARBOUR INNOVATION CENTRE

Provision of business support to Indigenous businesses in receipt of IBA loans

INDIGENOUS BUSINESS AUSTRALIAIBA INDIGENOUS BUSINESS AUSTRALIA PREFERRED SUPPLIER

NSW Roads & Maritime ServicesL PLATES HELPING LEARNER DRIVERS BECOME SAFER DRIVERS

Workshops targeting the supervisors of learner drivers across a large area of North Eastern NSW

NSW Department of Housing & TransgridENCORE

LAWNS, GARENS, AND COMMON AREA CLEANING WORKS.

Lawns, garden and property maintenance services provided by ETC’s Encore team

As an IEP panel member ETC is supporting Indigenous employment & economic development through the following projects:

• On the job mentoring for Indigenous trainees working on the Kempsey Bypass

• Feasibility studies for Unkya Local Aboriginal Land Council

• Business Plan for Jagun Aged Care

• Feasibility Study for Kempsey Local Aboriginal Land Council

IEPINDIGENOUS EMPLOYMENT PROGRAM

DEPARTMENT OF EDUCATION, EMPLOYMENT AND WORKPLACE RELATIONS (DEEWR)

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Hire us!

EMPLOYMENT SOLUTIONS BUSINESS UNIT PROFILE:

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EMPLOYMENT SOLUTIONS

As a JSA provider, ETC offers a range of services to eligible job seekers, including: resume and interview preparation; job search training, including advice on the best ways to find and keep work; skills assessments by professional staff; as well as support with vocational and non-vocational barriers. ETC also offers access to information about the status of the local labour market (types of jobs, areas of high employment, areas of skills shortage etc). ETC can arrange funded traineeships and other training opportunities; referral into the Australian Apprenticeships Access Program; access to work experience opportunities including unpaid work experience in a workplace; and access to Work for Dole and Green Corps type opportunities. Finally, ETC also offers post placement support to job seekers to help them sustain long-term employment.

ETC provides a free recruitment service to employers, including: access to candidates throughout Australia; screening of candidates; short-listing, interviewing and reference checks. In addition, ETC can provide links to employer incentives for employment of job seekers.

ETC offers the Transition to Work Program which focuses on helping Year 12 school leavers who require additional support to get ready for working life and secure sustainable employment. ETC helps these clients by: identifying and supporting their goals; developing skills through work experience placements; delivering nationally accredited training; and developing personalised training plans.

ETC works closely with community and industry groups to create and source employment and/or training opportunities for Aboriginal people through the NCAP Program. ETC’s NCAP Officer helps Aboriginal people by: planning career paths; seeking out employment and/or training opportunities; and providing assistance with job applications and interview techniques.

ETC is a leading provider of employment and related services on the NSW Mid North Coast (Kempsey to Woolgoolga); contracted to the Commonwealth Department of Education, Employment and Work Place Relations (DEEWR) to provide a range of support services to employers and job seekers under the Job Services Australia Contract 2009 – 2015 and previous Job Network Contracts since 1995. ETC’s employment team works with job seekers from a range of backgrounds, cultures and ethnicities, many of whom experience significant barriers to gaining employment. Our Employment Consultants help job seekers by tailoring service delivery to individual’s needs, and organise group mentoring sessions to encourage networking and learning from others.

ASSISTANCE AVAILABLE TO JOB SEEKERS

SERVICES FOR EMPLOYERS

TRANSITION TO WORK

NEW CAREERS FOR ABORIGINAL PEOPLE (NCAP)

#1 in NSW for Aboriginal Training & Employment

Leading provider from Kempsey to Woolgoolga

“ETC has been providing me with good quality, reliable staff for many years. The ETC team is very personable, offers great service and quick turnaround times.”

Lou Kesby (Lou’s Café, Kempsey)

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TC is an Australian Skills Quality Authority (ASQA) Registered Training Organisation (RTO) licensed to operate in all states

of Australia and compliant with VET Quality Framework Standards. ETC’s training team is committed to improving the skills of existing workers and job seekers by delivering contemporary training that is reflective of best practise industry standards. One of the team’s main points of difference is that it is committed to supporting the business community in the areas it operates, by engaging with industry, across all training packages and courses.

“We’ve had guys who’ve been in the game for 20 years and they’re still learning things through their Frontline Management traineeship with ETC. They aren’t just a tick and flick RTO and morale has certainly improved since our 5 staff started the training.”

Glenn Sheridan, (Cronulla Removals)

“I found the practical nature of the Diploma of Management invaluable. While completing the units I was able to implement what I was learning directly into the day to day management of my business. It’s the best thing I’ve done in my working life to help my business.”

Lisa Hanlan, (First National Real Estate)

TRAINING SOLUTIONS

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BUSINESS UNIT PROFILE:

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Community Services

• Certificate III in Disability CHC30408

• Certificate III in Aged Care CHC30212

• Certificate IV in Aged Care CHC40108

• Certificate III in Home and Community Care CHC30312

• Certificate IV in Community Services Work CHC40708

Training and Assessment

• Certificate IV in Training and Assessment TAE40110

Sawmilling

• Certificate II in Sawmilling and Processing FPI20311

• Certificate III in Sawmilling and Processing FPI30311 • Certificate IV in Timber Processing FPI40211

Business

• Certificate II in Business BSB20112

• Certificate III in Business BSB30112

• Certificate IV in Business BSB40212

• Certificate III in Micro Business Operations BSB30307

• Certificate III in Business Administration BSB30412

• Certificate IV in Business Administration BSB40507 • Certificate IV in Frontline Management BSB40812

• Certificate IV in Small Business Management BSB40407

• Certificate IV in Business Sales BSB40610 • Diploma of Management BSB51107

Hospitality

• Certificate II in Hospitality SIT20212

• Certificate III in Hospitality SIT30712

• Certificate IV in Hospitality SIT40312 Retail

• Certificate II in Retail Services SIR20212

• Certificate III in Retail Operations SIR30212

• Certificate IV in Retail Management SIR40212

• Apply First Aid HLTFA311A

• Provide Responsible Service of Alcohol SITHFAB201

• Provide Responsible Gambling Services SITHGAM201

• Follow Workplace Hygiene Procedures SITXFSA101

Short Courses

TRAINING SOLUTIONSACCREDITED FULL-QUALIFICATION TRAINING COURSES

ETC offers a range of flexible training delivery options including: on-site at the workplace; in our modern, well-equipped training rooms; by distance/correspondence; or e-learning/on-line. Assessments are carried out in the workplace and are conducted by qualified workplace assessors. There are some class/assignment based assessments and allowance for formal recognition of existing skills and prior learning. A Statement of Attainment is awarded for accredited units or accredited short courses completed. Certificate of Participation is awarded for each non accredited course completed and a Certificate of Full Qualification is awarded for each full qualification completed.

TRAINING DELIVERY AND ASSESSMENTS

ONLINE WORKPLACEWORKSHOPS

Small Training Provider of the Year

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BUSINESS UNIT PROFILE:

BUSINESS SOLUTIONS

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BUSINESS SOLUTIONS

Small Biz Connect offers start-up and small business operators with high-quality one-to-one business advisory services at no cost to them. Subsidised by the NSW Government, Small Biz Connect has an action focussed approach to setting and achieving business goals and also features skills development workshops. ETC delivers the Small Biz Connect program in the Illawarra and across the Mid North Coast.

NEIS helps eligible job seekers interested in establishing a small business with the development of a business plan and marketing strategy, accredited small business management training (Certificate IV in Small Business or Certificate III Micro Business) and ongoing mentoring for 12 months. ETC delivers NEIS in the Mid North Coast and Northern Rivers regions in NSW and on the Gold Coast.

ETC provides specialist services in the area of digital technologies and their applications for business people through the Federal Government funded SBAS program.

ETC delivers the Digital Enterprise program for Coffs Harbour in partnership with Coffs Harbour City Council and North Coast TAFE and for the Gold Coast in partnership with the Gold Coast City Council and Gravel Road. Funded by the Department of Broadband, Communications and the Digital Economy, the program is designed to help business people embrace digital technology through participation in group workshops and one-on-one face to face support with a digital business expert.

ETC develops and delivers business workshops across a range of topics in ETC’s various regions, advertised regularly to the local business community. Some of the topics include: how to develop a one page business plan; build a website in a day; networking for success and customer service skills.

ETC offers business consultancy services in the areas of business analysis and diagnostics; preparation of feasibility studies, business plans and marketing plans; and market research.

ETC specialises in the delivery of Indigenous programs and are experienced providers of business facilitation and support for new or intending Indigenous businesses.

ETC seeks to partner on a regular basis with government agencies, industry or business groups to deliver specialised mentoring programs to suit the needs of different sectors, such as business women, young business owners, home-based and micro businesses. The programs generally feature a combination of group and one-to-one mentoring support.

ETC’s Business team is comprised of experienced business consultants who have worked in small business and are in tune with the needs and demands of SMEs. The team has a proven track record in successfully delivering government funded business programs that often exceed both client expectations and contractual obligations. ETC is part of the national business network, Business Enterprise Centres Australia (BECA) and remains abreast of the latest trends, initiatives, legislation and developments affecting small business. In addition, the team provides community information programs in partnership with state and Australian government departments.

SMALL BIZ CONNECT

NEW ENTERPRISE INCENTIVE SCHEME (NEIS)

AUSINDUSTRY SMALL BUSINESS ADVISORY SERVICES (SBAS)

DIGITAL ENTERPRISE PROGRAM

BUSINESS SKILLS WORKSHOPS

BUSINESS CONSULTANCY SERVICES

FOR INDIGENOUS BUSINESSES

MENTORING PROGRAMS

“I went to see a Business Advisor at ETC and they helped me focus on what was realistic. They put some different ideas on the table and by taking the emotion out of my business helped put what I needed to do in an objective framework.”

Simon Feeney, Empirical Health

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ETC regularly leverages its extensive base of community contacts to support government agencies deliver wide-spread community information. Examples include the switchover from analogue to digital TV; introduction of WH&S legislation; and training the supervisors of learner drivers.

ETC offers a range of research, consultation and planning services. Some examples of work previously undertaken include:

• Report to NSW Department of Housing investigating models of affordable housing for older people and people with disabilities in the NSW Mid North Coast region

• Scoping study for the NSW Department of Aged Disability and Home Care in partnership with Southern Cross University into the needs of older Aboriginal people for Aged Services facilities

• Numerous qualitative business diagnostic reports

• Bi-annual Mid North Coast Business Advisory Service customer satisfaction survey

• Industry surveys such as the identification of training needs for the Coffs Coast Manufacturing business cluster

• Feasibility studies including primary & secondary research

• Mystery shopper customer perception analyses, reports and recommendations

• Volunteer Business Mentoring (VBM) Program for Department of Innovation, Industry, Science & Research (DIISR)

• Feasibility, Business Plans & Business Opportunity Analysis written for 10 Local Aboriginal Land Councils

COMMUNITY INFORMATION PROGRAMS

BUSINESS SOLUTIONS

RESEARCH AND SURVEYING

Best Regional Business Enterprise Centre

in Australia

“You have given me the confidence to move forward and grow my business in a planned and structured manner.”

Julie Aldridge, Avide

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TC BusinessLeaders was formerly known as the ETC BusinessClub, which has been operating in Coffs Harbour since 1995. It is a not-for-profit organisation.

The Vision of the ETC BusinessLeaders is to be the leader in exceptional and dynamic B2B networking and business skills development, offer leading-edge business support to ensure a sustainable future.

Our Mission is to provide the business community with a network and learning environment to support the growth of their business for a sustainable future in the region.

ETC BusinessLeaders events bring nationally renowned speakers to regional areas. The events are held about every two months and encourage business-to-business networking and skills development.

ETC BusinessLeadersTHE PREMIER BUSINESS TO BUSINESS NETWORKING EVENTS ON THE MID NORTH COAST NSW

“IF YOU DON’T TAKE A RISK NOTHING WILL HAPPEN!”

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ETC BusinessLeaders SpeakerMARK BOURIS APRIL 2013

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• NSW Business Chamber

• Local Chambers of Commerce (Coffs Harbour, Bellingen, Urunga, Nambucca Heads, Grafton, Kempsey, Port Macquarie, Cumberland, Woolgoolga)

• Local Governments and Local Government Associations

• Business Enterprise Centres Australia (BECA)

• Jobs Australia

• National Employment Services Association (NESA)

• National NEIS Association (NNA)

• Recruitment Consultant Services Australia (RCSA)

• Australian Human Resource Institute (AHRI)

• Australian Skills Quality Authority (ASQA)

• NSW Community Services & Health Industry Training Advisory Body

• Industry Capability Network

• Industry Skills Councils

• Business Networking International

• Coffs Coast Tourism

• Coffs Coast Business Women’s Network

• Manufacturing Coffs Coast

• Regional Development Australia Mid North Coast

• Australian Training and Development Institute

• Australian Retailer’s Association

• Service Skills Australia

• Chartered Secretaries Australia

• Institute of Chartered Accountants

• NSW Wholesale, Retail and Associated Services

• Innovation and Business Skills Australia (IBSA)

• NETPAC

• Vocational Educational Learning Group (VELG)

• Various State and Federal Government Departments.

LINKAGES AND PARTNERSHIPS

ETC participates in a broad range of socially and economically focused activities and enjoys sound strategic partnerships with business, government and community organisations. ETC is a member of, or has established networks with:

OFFICES

80 Grafton Street (PO Box 1371)

Coffs Harbour NSW 2450

Ph. (02) 6648 5400Fax. (02) 6652 1888

COFFS HARBOUR (HEAD OFFICE)

3 Silversmith ArcadeCudgery Street

Dorrigo NSW 2453

Ph: (02) 6657 1908Fax: (02) 6657 1460

DORRIGO

13 Bowra Street Nambucca Heads NSW 2448

Ph: (02) 6598 6300Fax: (02) 6568 5629

NAMBUCCA HEADS

Suite 8, 41 Belgrave Street

Kempsey NSW 2440

Ph: (02) 6560 1600Fax: (02) 6562 1806

KEMPSEY

Sydney Corporate Park - Level 2

182 Bourke RoadAlexandria NSW 2015

Ph: (02) 8843 1317Fax: (02) 8843 1310

SYDNEY

Suite 4, Oxley House, 133 -137 Gordon St

Port Macquarie NSW 2444

Ph: (02) 6584 2810Fax: (02) 6528 6327

PORT MACQUARIE

Unit 5 4 Minorca Place

Toormina NSW 2452

Ph: (02) 6659 6800Fax: (02) 6638 9215

TOORMINA

Suite 501, Level 5140 Bundall Rd

Bundall, QLD 4217

Ph: (07) 5574 0987 Fax: (07) 5676 6678

GOLD COAST

OFFICES

Shop 1, 9 Prince of Wales Avenue

South West Rocks NSW 2431

Ph: (02) 6613 0400Fax: (02) 6528 6318

SOUTH WEST ROCKS

Shop 2 15 Bowra Street

Urunga NSW 2455

Ph: (02) 6659 5500 Fax: (02) 6655 7564

URUNGA

Shop 4, Surfside Plaza 58 Beach St

Woolgoolga NSW 2456

Ph: (02) 6650 1970Fax: (02) 6638 9214

WOOLGOOLGA

Level 1,87 - 89 Market St

Wollongong NSW 2520

Ph: (02) 4223 0316

WOLLONGONG

Best Regional Business Enterprise Centre

in Australia

#1 in NSW for Aboriginal Training

& Employment

Leading provider from Kempsey to Woolgoolga

Small Training Provider of the Year

INDUSTRY RECOGNISED

EXCELLENCE

For all your recruitment, training and business advice needs

etcltd.com.au 1800 007 400

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