eSwaraj Introduction

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eSwaraj Simplified Citizen Complaint System Creative By Nature

description

Introduction to eSwaraj Platform

Transcript of eSwaraj Introduction

Page 1: eSwaraj Introduction

eSwarajSimplified Citizen Complaint System

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Page 2: eSwaraj Introduction

Who are we and what are we here for?

We were volunteers for a political party in recently held Karnataka state assembly elections.

Based on our observations and experiences during our volunteering day, we felt that there are few fundamental problems that need effective tracking and solution.

As a result, we decided to take things in our hands and create an app that can give people an easy and effective medium to report the problems they are facing, and make the representatives accountable for it.

We are trying to create a better society, for everyone!

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So what problems do people generally face?An election campaign generally focuses on some core problems. Promises are also made by respective candidates that once voted to power, they will take care of these things. They are:

Water Electricity Roads TransportationSewage & Sanitation

Law & Order

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But, what’s the root of these problems?1. Many of the times, these promises are forgotten.

2. People are not aware of full extent of the problems.

3. People don’t want to get out and make complaints to the authority.

4. Data collection is a big challenge for the volunteers.

5. A lot of paper work is involved in making complaints and in process of addressing those complaints .

6. There’s no easy and effective platform available.

Roads of my locality are all in bad shape!

No regular water supply in my area!

Auto-wallasovercharge!

Let’s go complain!

Oh! But where & how do we complain?

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Our solutionWe decided to develop a mobile app and web interface to standardize the problem collection.

Water

Water

Water

Electricity

Roads

Electricity

TransportationSewage

Autos

SewageRoads

Potholes

Autos

Autos

Tax

Tax

Server

Crowd sourced

Data

Everyone gets same data for analysis.

Media

RTI

Political Parties

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System overview

G

» » »

»

»

App

Server

Web Browser

Database

Backend Analytics

Political boundary database

Political leader database

Complaints Database

Analytics & Performance reports

Mailers

»

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App flow

» » »Cre

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Web flow

Check the complaints effectively segregated into categories.

Find out what problems are there in your constituency.

Participate in social commenting, and help drive a healthy discussion.

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Web flow

Ability to view complaints constituency wise.

Summary report.

Analytics for citizens, political parties.

Real time performance charts.

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Mails / Subscription mailers

Mail from eSwaraj

Delivered to inbox

Concerned civic headConcerned utility head

Opposition & Ruling party MLA

office

Social activistsRTI Firms

Local Press / Media Citizen

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Get started with the App.

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Few details

Roads Water Transportation

Electricity Law & Order Sewage & Sanitation

Report problems under these categories

In future, we are adding more categories such as:

Food Home Healthcare

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All complaints are classified under following categories

Lack of Infrastructure

Lack of Maintenance

Lack of Quality Staff

Exorbitant Pricing

Mostly Corruption

Poor Governance

Staff not up to date

Lack of Awareness

Government needs price

control

Government needs to make people aware /

Run TV ads

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Example for waterSystem Sys_code Sys_issue_tmp_rnage

Lack of Infrastructure “00” (1,9)

Lack of Maintenance “01” (11,19)

Lack of Quality Staff “02” (21,29)

Exorbitant Pricing “03” (31,39)

Lack of Awareness “04” (41,49)

tmpl_id Water

12

1) No municipal water in this area2) We have to heavily rely on tankers for water , please look into it.

1112

3) Water pipes leaking all over the place, water contamination dangers.4) Municipality water tastes bad/oily.

2122

5) Water department staff very rude.6) Water department staff totally outdated.. Stonage.

3132

7) Water bills are too high.8) Water becoming totally inaffordable.

41 9) Don’t know how water comes to the city, please launch a water awareness day

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How it helps? Consider a typical situation in which an MLA is trying to figure out the problems in his constituency..

Water

Water

Water

Electricity

Roads

Electricity

TransportationSewage

Autos

SewageRoads

Potholes

Autos

Autos

Tax

Tax

1 MLA Trying to Figure Out Problems of 2-3 Lakh People of His Constituency.

Many people do not know the internal working of the department.

They are reluctant to report a problem.

This app helps them to raise issue at their time, just one constraint, raise issue where problem exists.

Problem bothers public as a whole, individuals do not want to lead, and be focus to attention.

Citizens talk among themselves, but as a whole at constituency level problems are not highlighted.

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Model of problem addressingNow consider this scenario. People are reporting their problems via eSwaraj..

Water

Water

Water

Electricity

Roads

Electricity

TransportationSewage

Autos

SewageRoads

Potholes

Autos

Autos

Tax

Tax

People report the problems in their locality via a simple app.

Complaint is logged on the server. Location and time of complaint is automatically recorded.

Complaints are categorised based on their nature.

On demand statistics available to everyone.

Stats can be used by political parties, RTI, NGOs and general people too.

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Model of problem addressing

Our problem solving heavily relies on pressure building in short term. In long term developing performance oriented mindset of leaders.

There is no case open close business, since we’re addressing public problems, case open close doesn’t make any sense.

Less cumbersome for citizens to raise problems in their neighbourhood or elsewhere related to civic amenity.

Introducing case open close system will lead to too much of hassle for citizens. Red-tapism will be involved, individual may be targeted to close the case.

Moreover keeping track of thing puts onus on citizens that can lead to less participation.

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Support argument

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Support argument

Water

Water

Water

Electricity

Roads

Electricity

TransportationSewage

Autos

SewageRoads

Potholes

Autos

Autos

Tax

Tax

WaterElectricity Roads TransportationSewage

Generated data will be used to measure the health of that amenity.

Overall performance of elected representative.

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Checks and Balances

10 Messages per day per app installation.

First 5 without any restriction. Next 5 with Captcha verification.

Plans to enable social login in future updates.

Since the data is visualised on map, single point spamming will not pollute the data.

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Proof of concept

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Proof of concept

We divided Delhi into grids of 100m x 100m.

100m x 100m

Delhi has an area of 1400 KM2

We get around 1,40,000 points distributed among its 70 constituencies.

For each node point, we know the people representative responsible for governance.

With latitude / longitude perimeter of an assembly constituency, we generated this grid.

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The impact

Transparency Problem AreasTaking the load off volunteers

What impact will it have?Creativ

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The impact

Transparency Problem AreasTaking the load off volunteers

What impact will it have?

YOU BE THE JUDGE

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Backend Analytics

Water

Water

WaterElectricity

Roads

Electricity

Transportation

Sewage

Autos

Roads

Potholes

Autos

Autos

Tax

Tax

Sewage

If we put together GIS / MAPS technology, what we get is a very powerful feedback tool.

This can be very useful to all the real stake holders in public governance.

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Platform benefits!

Roads of my locality are all in bad shape!

No regular water supply in my area!

Auto-wallasovercharge!

Lodge a complaint via eSwaraj.

Just did!

Easy and effective.

Anyone can participate as long as long as they have a smartphone.

Visual map based analytics available to all.

Helpful to students looking for a future in local governance.

Political parties and NGOs can devote time in solving the problem rather than finding it.

Based on MLA’s performance, people can decide whom they should vote next for a better governance.

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Platform benefits for students

8 Crore StudentsClass 6 to 12

They have civics as one of the

subjects

They can use this platform as a live lab!

Furthermore, this can be very useful to students looking for a future in politics and governance. They can get a clear idea of what areas and amenities are of most importance to citizens and can be a great

resource for case studies.

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Marketing Plans

Schools Colleges IT sector & other employees

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Marketing Strategy

5 minute documentaries

We plan to create simple and easy to understand 5 minute videos for each of the major public utilities.Our focus will be on creating awareness about the fundamental process through which services and facilities like water, electricity, transport, waste management, law & order are made available to them.

We believe, for people to positively use the app, they first need to know that what is the actual cause of lack of facilitiesin their locality.

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Finance & revenue generationOnce we successfully build the platform and user base:

`

Expected user base in metro cities:

There are around 1 Crore household in metro cities. Around 30% of them have at least 1 smartphone in their homes.

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Ward Boundaries

Data set requirements

Political Boundary Database

Assembly Constituency Boundaries

Parliamentary Constituency Boundaries

All Corporators

Elected Representative Database

All MLAs All MPs

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