Establishing Healthcare Compliance as by the...

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Presenting a live 90minute webinar with interactive Q&A Establishing Healthcare Compliance Establishing Healthcare Compliance Programs as Mandated by the PPACA Implementing Effective Reporting, Exclusion Screening, and Formal Risk Assessment Processes T d ’ f l f 1pm Eastern | 12pm Central | 11am Mountain | 10am Pacific WEDNESDAY, NOVEMBER 14, 2012 T odays faculty features: Heman A. Marshall, III, Principal, Woods Rogers PLC, Roanoke, Va. Sarah B. Crotts, Attorney at Law, Womble Carlyle Sandridge & Rice, Winston-Salem, N.C. Nathaniel M. (Nate) Lacktman, Senior Counsel, Foley & Lardner, Tampa, Fla. Nathaniel M. (Nate) Lacktman, Senior Counsel, Foley & Lardner, Tampa, Fla. The audio portion of the conference may be accessed via the telephone or by using your computer's speakers. Please refer to the instructions emailed to registrants for additional information. If you have any questions, please contact Customer Service at 1-800-926-7926 ext. 10.

Transcript of Establishing Healthcare Compliance as by the...

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Presenting a live 90‐minute webinar with interactive Q&A

Establishing Healthcare Compliance Establishing Healthcare Compliance Programs as Mandated by the PPACA Implementing Effective Reporting, Exclusion Screening, and Formal Risk Assessment Processes

T d ’ f l f

1pm Eastern | 12pm Central | 11am Mountain | 10am Pacific

WEDNESDAY, NOVEMBER 14, 2012

Today’s faculty features:

Heman A. Marshall, III, Principal, Woods Rogers PLC, Roanoke, Va.

Sarah B. Crotts, Attorney at Law, Womble Carlyle Sandridge & Rice, Winston-Salem, N.C.

Nathaniel M. (Nate) Lacktman, Senior Counsel, Foley & Lardner, Tampa, Fla.Nathaniel M. (Nate) Lacktman, Senior Counsel, Foley & Lardner, Tampa, Fla.

The audio portion of the conference may be accessed via the telephone or by using your computer's speakers. Please refer to the instructions emailed to registrants for additional information. If you have any questions, please contact Customer Service at 1-800-926-7926 ext. 10.

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Tips for Optimal Quality

S d Q litSound QualityIf you are listening via your computer speakers, please note that the quality of your sound will vary depending on the speed and quality of your internet connection.

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Continuing Education Credits FOR LIVE EVENT ONLY

For CLE purposes, please let us know how many people are listening at your location by completing each of the following steps:

• In the chat box, type (1) your company name and (2) the number of attendees at your locationattendees at your location

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Establishing Health CaregCompliance Programs

November 14th, 2012

Heman A. Marshall, IIIWoods Rogers, PLC540-983-7654

h ll@ [email protected]

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Healthcare Compliance ProgramsHistorically HCP’s were:

“favored”“recommended”

“helpful”“valuable”

B u t g e n e r a l l y n o t r e q u i r e d f o r B u t g e n e r a l l y n o t r e q u i r e d f o r h e a l t h c a r e p r o v i d e r sh e a l t h c a r e p r o v i d e r sh e a l t h c a r e p r o v i d e r sh e a l t h c a r e p r o v i d e r s

In 2010 that changed!In 2010 that changed!gg

PPACA will now mandate that Medicare providers and suppliers PPACA will now mandate that Medicare providers and suppliers maintain written compliance programs.maintain written compliance programs.

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“PPACA”PPACA

Patient Protection and Affordable Care Act of 2010 (the “Act”; Pub. L. 111-148) signed March 23, 2010.

Health Care and Education Reconciliation Act of 2010 (Pub. L. 111-152) signed March 30, 2010.

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Mandatory Compliance Mandatory Compliance Programs

Under PPACA most healthcare providers andUnder PPACA most healthcare providers and suppliers will be obligated to implement a

compliance and ethics program that is effective in co p ce d e cs p og s e ec vepreventing and detecting criminal, civil and

administrative violations.See Sec.’s 6102 and 6401.

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Mandatory Compliance Mandatory Compliance Programs (cont.)

T C i d PPACATwo Categories under PPACA1. Skilled Nursing Facilities and Nursing Facilities (as

defined in Sections 1819(a) and 1919(a) of the Socialdefined in Sections 1819(a) and 1919(a) of the Social Security Act)

• See Sec. 6102

2. All other providers/suppliers (as a condition of ll t i M di )enrollment in Medicare)

• See Sec. 6401.

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Required 8 Components of Nursing Required 8 Components of Nursing Facility Compliance Programs

C li t d d “th t bl bl f d i• Compliance standards “that are reasonably capable of reducing the prospect” of criminal, civil, and administrative violations;

• Assignment of overall compliance program oversight to “high• Assignment of overall compliance program oversight to high-level personnel” with “sufficient resources and authority” to assure compliance;

• Exercise of “due care” not to delegate “substantial discretionary authority” to individuals who have a “propensity to engage in criminal, civil, or administrative violations”;

• Effective communication of compliance standards to all employees/agents through training programs or publications;

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Required 8 Components of Nursing Facility Compliance Programs (cont.)

• Adoption of monitoring and auditing systems designed to detect compliance violations and a mechanism for employees/agents to report violations without fear of retribution;retribution;

• Consistent enforcement of appropriate disciplinary mechanisms;

• Reasonable responses to reported/detected offenses, including steps to prevent further similar offenses; and

• Periodic reassessment of the compliance program to identify necessary modifications.• See Sec. 6102(b)(4).

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Nursing Facility Nursing Facility Implementation Timeline• March 23, 2012 – HHS/OIG were to promulgate

regulations for an “effective compliance program” for nursing facilities.g• Deadline was not met.

• However, 2012 OIG Work Plan notes that “we will i i h ’ i l t ti f lireview…nursing homes’ implementation of compliance

plans as part of their day-to-day operations and whether the plans contain elements identified in OIG’s compliance program guidance…”

S 2012 OIG W k Pl I 10• See 2012 OIG Work Plan, pg. I-10

• 2012 Work Plan directs facilities to currently published compliance guidance for nursing facilities.

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Nursing Facility Nursing Facility Implementation Timeline (cont.)

March 23, 2013Deadline for nursing facilities to implement aDeadline for nursing facilities to implement a

compliance and ethics program that meets PPACA’s criteria

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Mandatory Compliance Programs Mandatory Compliance Programs for Other Healthcare Providers• PPACA sets no specific implementation deadline for other providers.

• Timeline for implementation and date of implementation is to be determined by HHS/OIG for providers and suppliers within adetermined by HHS/OIG for providers and suppliers within a “particular industry” or “category.”• See Sec. 6401(a)(7)(c).

• Establishment of core compliance program elements and implementation deadlines is at the discretion of HHS/OIG.• See Sec. 6401(a)(7).

• HHS is to consider extent to which adoption of compliance programs is widespread in a “particular industry sector or provider or supplier category.”• Id• Id.

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Mandatory Compliance Programs for Mandatory Compliance Programs for Other Healthcare Providers (cont.)• To date HHS/OIG has not published “core elements” or an• To date, HHS/OIG has not published core elements or an

implementation deadline.

• HHS/OIG has indicated that it intends to use the 7 elements described in Ch 8 of the U S Sentencing Guidelines (“USSG”) asdescribed in Ch. 8 of the U.S. Sentencing Guidelines ( USSG ) as the basis for the “core elements”. • See 76 Fed. Reg. 5862, at 5942 (Feb. 2, 2011).

• HHS/OIG believe the USSG elements “instill a commitment to• HHS/OIG believe the USSG elements instill a commitment to prevent, detect and correct inappropriate behavior and ensure compliance with all applicable federal laws, regulations and requirements.”• Id.Id.

• Statute contemplates that core elements may vary by “particular industry sector or category” of provider or supplier.• See Sec. 6401(a)(7)(A) and (B).See Sec. 6401(a)(7)(A) and (B).

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Primary Sources of Guidance on Developing Compliance Programs

• OIG Compliance Program Guidance

• U S Sentencing GuidelinesU.S. Sentencing Guidelines

“HEAT” C li G id• “HEAT” Compliance Guidance

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OIG Compliance OIG Compliance Program Guidance

Beginning in 1998, the OIG developed a series of voluntary Compliance Program Guidance

documents directed at various categories of the h l h i d h d lhealth care industry to encourage the development

and use of internal controls to monitor adherence to applicable statutes regulations and programapplicable statutes, regulations, and program

requirements.

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OIG Compliance OIG Compliance Program Guidance (cont.)• Nursing Facilities

• Original Compliance Program Guidance • 65 Fed. Reg. 14289; March 16, 2000

• Supplemental GuidanceSupplemental Guidance • 73 Fed. Reg. 56832; September 30, 2008

• Hospitals • Original Compliance Program Guidanceg p g

• 63 Fed. Reg. 8987; February 23, 1998• Supplemental Guidance

• 70 Fed. Reg. 4858; January 31, 2005

I di id l d S ll G Ph i i P ti• Individual and Small Group Physician Practices• 65 FR 59434; October 5, 2000.

• Pharmaceutical Manufacturers• 68 FR 23731; May 5, 2003.

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OIG Compliance Program Guidance (cont )OIG Compliance Program Guidance (cont.)

• Ambulance Supplierspp• 68 FR 14245; March 24, 2003.

• Medicare+Choice Organizations• Medicare+Choice Organizations• 64 FR 61893; November 15, 1999.

• Hospices• 64 FR 54031; October 5, 1999.

• DME, etc.• 64 FR 36368; July 6, 1999.

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OIG Compliance Program O G C p gGuidance (cont.)• Third Party Medical Billing Companies

• 63 FR 70138; December 18, 1998.

• Clinical Laboratories• 63 FR 45076; August 24 1998• 63 FR 45076; August 24, 1998.

• Home Health Agencies• 63 FR 42410; August 7, 1998.

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Additional OIG Additional OIG Compliance Guidance

• Roadmap for New Physicians

• Compliance Resources for Healthcare Boards

S h // i hh / li /101/i dSee https://oig.hhs.gov/compliance/101/index.asp

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U.S. Sentencing U S S gGuidelines• Chapter 8 applies to sentencing of organizations.• Two factors may mitigate ultimate punishment:

E i t f ff ti li d thi• Existence of an effective compliance and ethics program; and

• Self reporting cooperation and acceptance of responsibility See Introductory Commentary, Federal Sentencing Guidelines Manual, Ch. 8 (2011), p. 504.“These guidelines offer incentives to organization to reduceThese guidelines offer incentives to organization to reduce and ultimately eliminate criminal conduct through and effective compliance and ethics program.”IdId.

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U.S. Sentencing U S S gGuidelines (cont.)• Two basic requirements of an effective compliance and

ethics program:• Exercise of due diligence to prevent and detect criminal

conduct; and• Promotion of an organizational culture that encouragesPromotion of an organizational culture that encourages

ethical conduct and a commitment to compliance with the lawS Federal Sentencing Guidelines Manual SectionSee Federal Sentencing Guidelines Manual, Section 8B2.1(a) (2011).

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U.S. Sentencing U S S gGuidelines (cont.)

B i i f lfill d h h (7)• Basic requirements are fulfilled through seven (7) concepts:1 Standards and procedures to prevent and detect1. Standards and procedures to prevent and detect

criminal conduct;2. A governing authority that is knowledgeable aboutg g y g

the program and exercises reasonable oversight;specific high-level personnel are assigned overall responsibility for program; specific individuals whoresponsibility for program; specific individuals who report to governing body are delegated day-to-day operational responsibility, and adequate resources are d t ddevoted.

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U.S. Sentencing U S S gGuidelines (cont.)

3. Reasonable efforts not to include within personnelwith substantial authority individuals whomorganization knows or reasonably should know have

d i ill l i i iengaged in illegal activities;4. Reasonable steps to periodically communicate the

standards and procedures to the governing body,high level personnel persons with substantialhigh-level personnel, persons with substantialauthority, other employees and agents througheffective training;

5. Reasonable steps to ensure program is followed through p p g gmonitoring, auditing and evaluation periodically the effectiveness of the program and implementation of system whereby employees and agents may report violations or seek guidance without fear of retaliation;seek guidance without fear of retaliation;

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U.S. Sentencing U S S gGuidelines (cont.)

6. Consistent enforcement of the programthrough appropriate incentivesthrough appropriate incentives and disciplinary measures; and

7. Reasonable steps to respond appropriatelyf i i l d i d dafter criminal conduct is detected

and to prevent further similar conduct, including modifying the program asg y g p gnecessary.

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U.S. Sentencing U S S gGuidelines (cont.)• Formality and scope of actions depend on the

size of the organizationL O i ti t d t d t f l• Large Organizations – expected to devote more formal operations and greater resources to requirements and to encourage small organizations having relationships to implement programs

• Small Organizations – expected to demonstrate same level of commitment to compliance as largelevel of commitment to compliance as large organizations, but with less formality and fewer resources

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“HEAT” Initiative

In May 2009, DOJ and HHS announced the creation of the “Health Care Fraud Prevention and Enforcement Action

Team” (“HEAT”).

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Mission of HEATMission of HEAT

• To gather resources across the government to help prevent waste, fraud and abuse in the Medicare and Medicaid programs and crack down on the fraudMedicaid programs, and crack down on the fraud perpetrators who are abusing the system and costing us all billions of dollars

• To reduce skyrocketing health care costs and improve the quality of care by ridding the system ofimprove the quality of care by ridding the system of perpetrators who are preying on Medicare and Medicaid beneficiaries

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Mission of HEAT (cont )Mission of HEAT (cont.)

• To highlight best practices by providers and public sector employees who are dedicated to pub c secto e p oyees w o a e ded cated toending waste, fraud and abuse in Medicare

• To build upon existing partnerships between DOJ and HHS such as Medicare Fraud Strike Force to reduce fraud and recover taxpayer dollars

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HEAT Compliance GuidanceAs part of HEAT’s Provider Compliance Training

Initiative, the OIG website has free videos and audio podcasts (averaging about four minutes each)

which cover major health care fraud and abuse laws, the basics of health care compliance , p

programs, and what to do when a compliance issue arises.

https://oig.hhs.gov/compliance/provider-compliance-training/index.asp#materials

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Reasons Clients Must Take •Reasons Clients Must Take Mandatory Compliance Program Mandatory Compliance Program Seriously

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Enhanced Enforcement EnvironmentUnder PPACA

• 60 day rule• Sec. 6402(a)Sec. 6402(a)

• Elimination of bar against qui tam actions based on “public disclosure”• Sec. 1303(j)(2)

• Anti-Kickback Violations as False Claims• Sec. 6402(f)(1)

• Anti-Kickback Statute Intent Standard modified• Sec. 6402(f)(2)

• Expanded Civil Monetary Penalties• Expanded Civil Monetary Penalties• Sec. 6408

• Stark Self-Disclosure Protocol• Sec. 6409

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Enhanced Enforcement Environment (cont.)• Fiscal Year 2011

• Record breaking recoveries from health care fraud enforcement of almost $4.1 billion - 1,110 new criminal heath care fraud in estigations in ol ing 2 561 potential defendantsinvestigations, involving 2,561 potential defendants

• 1,873 health care fraud criminal investigations pending, involving 3,118 potential defendants

• 743 defendants convicted of health care fraud related crimes• 977 new civil health care fraud investigations• 1,069 civil health care fraud investigations pending • 2,662 excluded individuals and entities

Executive Summary, The Department of Health and Human Service and The Department of Justice Health Care Fraud and Abuse Control Program Annual Report for Fiscal Year 2011Program Annual Report for Fiscal Year 2011

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Other Reasons Why Clients Should Take Mandatory Compliance Programs SeriouslySeriously

• They are mandates of the law

• Failure to comply can result in termination of Medicare/Medicaid participation/certification

• They can effectively avoid substantial liability –especially in light of the enhanced enforcement p y genvironment in the health care industry

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Other Reasons Why Clients Should Take Mandatory Compliance Programs Seriously (cont )Seriously (cont.)

• If a violation occurs an effective compliance plan couldIf a violation occurs an effective compliance plan could possibly reduce fines and penalties

• The existence of a compliance plan can assist in overcoming a charge of “reckless disregard or deliberate ignorance”

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Establishing Healthcare Compliance Programs as Mandated by the PPACA

Compliance ProgramCompliance ProgramEssential Elements

November 14, 2012

Sarah CrottsWomble Carlyle Sandridge & Rice, LLP

Wi S l NCWinston-Salem, [email protected]

336-721-3682

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Elements of an Effective ComplianceElements of an Effective Compliance Program

Chapter 8 of the U.S. Federal Sentencing Guidelines ManualGuidelines Manual

OIG Compliance GuidanceOIG Compliance Guidance

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7 Essential Elements7 Essential Elements

• Written policies and proceduresWritten policies and procedures• Compliance Officer• Training and education• Training and education• Internal monitoring and auditing• Open lines of communication• Open lines of communication• Investigation of violations and corrective action

initiativesinitiatives• Appropriate disciplinary measures

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#1 Establish Written Standards and Procedures t P t d D t t C i i l C d tto Prevent and Detect Criminal Conduct

• Identify risk areasD l i li i d d dd• Develop written policies and procedures to address risk areas

• Update clinical forms periodically to ensure clear• Update clinical forms periodically to ensure clear and complete documentation of patient care and medical necessityy

• Communicate with employees regarding the establishment and/or update of policies and procedures

• Retention of compliance, business, and medical records

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records

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Coding and BillingRisk areas to watch out for include:• Billing for items or services not rendered or not provided as claimed• Submitting claims for equipment, medical supplies, and services that are

not reasonable and necessary• Double billing resulting in duplicate payment• Billing for non-covered services as if they were covered• Knowing misuse of provider ID numbers, which results in improper billing• UnbundlingUnbundling • Failure to properly use coding modifiers• Upcoding the level of service provided

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Reasonable and Necessary ServicesReasonable and Necessary Services

Medicare will only pay for services that meet its definition ofMedicare will only pay for services that meet its definition of reasonable and necessary “for the diagnosis or treatment of

illness or injury or to improve the functioning of a malformed body member.”

Th id h ld b bl t id d t ti hThe provider should be able to provide documentation, such as patient medical records and physician orders, to support the

appropriateness of a service provided by the provider

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DocumentationNecessary to determine the appropriate medical treatment for the

patient and as the basis for coding and billing determinations• Medical records must be complete and legible• Each patient encounter must include: documentation

f h f h l hi

p g g

of the reason for the encounter; any relevant history; physician exam findings; prior diagnostic test results; assessment, clinical impression, or diagnosis; plan of care; and date and legible identity of the observercare; and date and legible identity of the observer

• Rationale for ordering diagnostic and other ancillary services must be documented or easily inferredId tif i t h lth i k f t i l i th• Identify appropriate health risk factors involving the patient

• CPT and ICD-9 codes must be supported by d t ti d th di l d

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documentation and the medical record

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Improper Inducements, Kickbacks, and Self-R f lReferrals

• Policies and procedure should encourage compliance with the Stark Law and Anti-Kickback Statute

Risk areas include:i i h i i h l d i h id• Joint ventures with entities that supply goods or services to the provider or

its patients• Consulting contracts or medical directorships• Office and equipment leases between the provider and entities to which its

physicians refer• Soliciting, accepting, or offering any gift or gratuity of more than nominal

value to or from those who may benefit from a physician or the provider’s referral of federal healthcare program business

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#2 – Designate a Compliance Officer• Perform day-to-day operational responsibilities• Prepare and update written policies and proceduresp p p p• Conduct periodic audits • Respond to billing questions• Develop and coordinate a training program for employees

regarding the compliance program• Ensure that each employee is not excluded or debarred from• Ensure that each employee is not excluded or debarred from

participation in federal healthcare programs• Investigate reports or allegations of unethical or improper g p g p p

business practices, and monitor subsequent corrective action and/or compliance

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#3 – Conducting Appropriate Training and Ed iEducation

D t i h d t i i h t t f• Determine who needs training, what types of training to use (in-person, self-study, etc.), and when and how often to trainT i l b t th li• Train employees about the compliance program and specific risk areas

• Training about the compliance program h ld d i i t ti b i ishould occur during orientation or beginning

of employment, and annually thereafter• Compliance should be made a condition of

ti d l tcontinued employment

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#4 – Auditing and Monitoringg g

Ongoing evaluation of the compliance program and its effectiveness is vital to its successeffectiveness is vital to its success

• Periodic review of the written policies and procedures to determine if they are current and complete

• Periodic audit of claims submissions to ensure compliance with coding, billing, and documentation requirements

• Appropriate response when an audit identifies a problemo Action should be taken as soon as possible after the problem is

identifiedo Response will depend upon the situation – repayment, consultation

with a coding/billing expert, etc.

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#5 – Developing Open Lines of C i iCommunication

Need a clear open door policy between physicians and p p y p ycompliance personnel and employees

• Require employees to report conduct that a reasonable person would believe to be wrong or fraudulento Failure to report is considered a violation of the compliance program

• Create a user-friendly process for reporting y p p g• Develop a simple procedure to process received reports• Allow for employees to report allegations anonymously or confidentially• Emphasize there will be no retribution or retaliation against employees• Emphasize there will be no retribution or retaliation against employees

who make good faith reports

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#6 – Responding to Detected Offenses and Developing Corrective Action InitiativesDeveloping Corrective Action Initiatives

The Compliance Officer is responsible for investigating the allegations to determine whether there has been a violation ofallegations to determine whether there has been a violation of

applicable law or compliance program requirements

• If a violation did occur, the provider must respond and document its investigation and response

• If the violation involved an individual, determine whether to retrain, discipline, or terminate employment

• Provider should make any necessary modifications to the compliance program to prevent similar violations in the future

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#7 – Enforcing Disciplinary Standardsg p y

Consequences of non-compliance should be enforced consistently

• Disciplinary standards should be flexible enough to account for mitigating or aggravating circumstances

• Those who fail to detect or report violations of the compliance program could be subject to discipline

• Full range of disciplinary actions

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Other RequirementsOther Requirements

• Use reasonable efforts not to employ any individual with p y ysubstantial authority whom the provider knows, or should know, has engaged in illegal activities or other unethical misconductmisconduct

• Written policies and procedures should not be a “wish list” of W tte po c es a d p ocedu es s ou d ot be a w s st obehaviors – they should reflect actual practice

• Once a provider has developed a compliance program, remember that it is only effective if it is actually used

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General Guidance

Exercise due diligence to prevent and detect criminal conduct

Promote an organizational culturePromote an organizational culture that encourages ethical conduct and a commitment to compliance with

the law

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Additional InformationAdditional Information

The Official Web Site for the Office of the Inspector Generalphttp://oig.hhs.gov/

Link to OIG Compliance Guidancehttps://oig.hhs.gov/compliance/compliance-guidance/index.asp

U.S. Federal Sentencing Guidelines Manualhttp://www ussc gov/Guidelines/2010 guidelines/Manual HTMhttp://www.ussc.gov/Guidelines/2010_guidelines/Manual_HTM

L/Chapter_8.htm

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Establishing Healthcare Compliance g pPrograms as Mandated by PPACA

Nathaniel Lacktman, Esq., CCEPSenior Counsel, Foley & Lardner, [email protected]; 813.225.4127

©2012 Foley & Lardner LLP • Attorney Advertising • Prior results do not guarantee a similar outcome • Models used are not clients but may be representative of clients • 321 N. Clark Street, Suite 2800, Chicago, IL 60654 • 312.832.4500

November 14, 2012

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60 Day Refund Rule60 Day Refund Rule

PPACA Section 6402; 42 USC 1320a-7k(d)PPACA Section 6402; 42 USC 1320a 7k(d) Must report and return known overpayments

within 60 days of the date identified or else a within 60 days of the date identified, or else a False Claims Act violation. Effective March 23 2010 Effective March 23, 2010

Proposed rule issued Feb 13, 2012

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60 Day Refund Rule60 Day Refund Rule

1. What is an “overpayment”?1. What is an overpayment ?2. When is an overpayment “identified”?

When does the clock start r nning?3. When does the clock start running?4. What to do regarding potential

overpayments?5. What should an overpayment policy look like?

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60 Day Refund Rule60 Day Refund Rule

When is an overpayment “identified”?When is an overpayment identified ? An overpayment is “identified” when a person

has actual knowledge or act in reckless has actual knowledge or act in reckless disregard or deliberate ignorance of the overpaymentoverpayment.

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60 Day Refund Rule60 Day Refund Rule

When does the clock start running? The 60 day clock does not start running until after

the provider has an opportunity to undertake a “reasonable inquiry” into the basis of the alleged reasonable inquiry into the basis of the alleged overpayment.

But you must conduct the inquiry with due diligence d ll d lib t dand all deliberate speed.

CMS also stated that when a government agency informs a provider or supplier of a potential p pp poverpayment, the provider or supplier has an obligation to accept the finding or make a reasonable inquiry.

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reasonable inquiry.

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60 Day Refund Rule60 Day Refund Rule

What to do regarding potential overpayments? Establish policy and process Use a work plan

C lt ith l g l l Consult with legal counsel Perform investigation Document review, interviews, analysis, , y Quantification of overpayment (extrapolation vs 100%

review). Consider payor sourcesConclusion and recommended action Conclusion and recommended action

Report and refund Corrective action to prevent recurrence

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p

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60 Day Refund Rule60 Day Refund Rule

What to do regarding potential overpayments?g g p p y

10 year look back period?!?!? New process to be specified in Ch 4 of the New process to be specified in Ch. 4 of the

Medicare Financial Management Manual. CMS expects to create a standard formCMS expects to create a standard form.

Contractor forms; State Medicaid self-di l t l l tt f t t disclosure protocols; cover letter for context; statistician report

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60 Day Refund Rule60 Day Refund Rule

Creating a P&P on 60 Day Refund Ruleg y Don’t create a policy that requires an unworkable

bureaucracy or over-complicated process. It should be nimble, clear, and easy to complete in a timely manner.

Do create a policy that allows for flexibility when information changes/develops during the i tig tiinvestigation.

Do create a policy that demonstrates the effectiveness of the organization’s compliance plan

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effectiveness of the organization s compliance plan.

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60 Day Refund Rule60 Day Refund Rule

Creating a P&P on 60 Day Refund Rule Do include in the policy any necessary internal approvals

which are required for processing of the refund, and build in time for securing these approvals.time for securing these approvals.

Don’t create a policy that conflicts with the organization’s internal accounting policies without first getting input from auditors and legal counselauditors and legal counsel.

Do implement robust training and education around the policy, how to spot overpayments, the requirements for i t l ( t l) ti d th i ti ’ internal (or external) reporting, and the organization’s commitment against retaliation for whistleblowers and reporters.

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62

Employee ScreeningEmployee Screening

USSG Element:USSG Element:– The organization shall use reasonable efforts not

to include within the substantial authority ypersonnel of the organization any individual whom the organization knew, or should have known through the exercise of due diligence, has engaged in illegal activities or other conduct inconsistent with an effective compliance and inconsistent with an effective compliance and ethics program.

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Employee ScreeningEmployee Screening

Upon hire During continued employment Periodic, regular reviews of exclusion lists

– How frequently does OIG update the LEIE?– How frequently should a provider check the LEIE?

Criminal background checksCriminal background checks– State licensure rules; Medicaid rules

Outsource vs. in-house http://exclusions.oig.hhs.gov/

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Employee ScreeningEmployee Screening

OIG LEIE: exclusions.oig.hhs.gov– OIG’s List of Excluded Individuals/Entities (LEIE) provides

information to the health care industry, patients and the public regarding individuals and entities currently excluded from participation in Medicare Medicaid and all other Federal health participation in Medicare, Medicaid and all other Federal health care programs. Individuals and entities who have been reinstated are removed from the LEIE.

GSA Excluded Parties System: www.epls.gov GSA Excluded Parties System: www.epls.gov– The Excluded Parties List System (EPLS) includes information

regarding entities debarred, suspended, proposed for debarment, excluded or disqualified under the nonprocurement common rule, or otherwise declared ineligible from receiving Federal contracts, certain subcontracts, and certain Federal assistance and benefits.

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Employee ScreeningEmployee Screening

If you have only a few names to search, consider using the O S fOnline Searchable Database. It allows you to search up to five names at one time and to verify identities using a Social Security number or date of birth.

If you have a large group of individuals to search, consider downloading the entire list via the LEIE Downloadable Datafile to your computer and using a spreadsheet or y p g pdatabase program to perform searches.

Note: The Downloadable Datafile does not contain SSNs or EINs Therefore verification of specific individuals or EINs. Therefore, verification of specific individuals or businesses through the use of the SSN or EIN must be done via the Online Searchable Database.

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Compliance Effectiveness ReviewCompliance Effectiveness Review

What is it?C f Compliance risk is further mitigated through internal review processes.

Monitoring and auditing provide early identification of ti l k d b t ti ll program or operational weaknesses and may substantially

reduce exposure to government or whistleblower claims. One effective tool is the performance of regular, periodic

compliance audits by internal or external auditors compliance audits by internal or external auditors. In addition to evaluating the organization’s conformance with

reimbursement or other regulatory rules, or the legality of its business arrangements an effective compliance program business arrangements, an effective compliance program periodically reviews whether the compliance program’s elements have been satisfied.

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Compliance Effectiveness ReviewCompliance Effectiveness Review

When do conduct it?When do conduct it? What does it include?

Doc ment re ie s/Inter ie s Document reviews/Interviews What to do with the results?

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