Establishing A better company: outsourcing

Prepared By:

www.inboundoutboundmarketing.com

2013 IO Marketing – Proprietary and Confidential

What is Outsourcing?

ADD GRAPHIC HERE

The performance by outside parties, on recurring basis, of tasks that would otherwise be performed in-house

2013 IO Marketing – Proprietary and Confidential

Other Definitions

: In-sourcing: Off-shoring: Co-sourcing: Geo-sourcing: Outplacement

2013 IO Marketing – Proprietary and Confidential

Types of Outsourcing

: Business Process Outsourcing: Information Technology - 28%: Human Resources – 16%: Sales & Marketing – 15%: Finance – 11%: Administrative – 9%: All Others – 22%

2013 IO Marketing – Proprietary and Confidential

Why Outsource?

: Allow you to focus on core competencies: Creates strategic opportunities for small

business owners: Improve quality, efficiency, and

effectiveness: Relief from administrative burdens: Reduce operating costs

2013 IO Marketing – Proprietary and Confidential

Other Benefits of Outsourcing

: Access to outside expertise: Leverage vendor investments in technology

rarely available to small business owners: Upgrade level of customer service: Ease time pressure demands:“Better, faster, cheaper”

2013 IO Marketing – Proprietary and Confidential

Risks

: Over promise and under deliver: Nonperformance of key function: Cost: Difficulty managing vendor relationship: Change in provider’s business or financial

stability: Lack of fit with company culture: Organizational resistance or unreadiness

2013 IO Marketing – Proprietary and Confidential

When to Outsource

: High service delivery costs: No further investment in technology: End administration of transactions and focus

on strategic work: Improve quality of services : Strong business case : Other business reasons

2013 IO Marketing – Proprietary and Confidential