ESTABLISHES A BASELINE FOR COMPETENCY, BUSINESS PRACTICES, AND

INDUSTRY-ACCEPTED GUIDELINES FOR GLAZING CONTRACTORS

QUALITY MANAGEMENT

A Quality Management System (QMS) is the cornerstone of the NACC Certification, providing a multi-faceted control that benefits contractors while ensuring quality of business practices and craftsmanship. NACC requires that the following eight QMS items are in place:

Operational Procedures

Annual Internal Reviews

Quality Manual

Equipment Maintenance andAccuracy Reporting

Procedures for HandlingCustomer Feedback

QMS Document Control

Record Retention Policy

Corrective Action and Preventive Action for Nonconformities Affecting Quality

“NACC truly has made us a better company. It sets us apart and has made us best in class. We feel more confident in the way we’re providing clients with a complete package by being certified.” - Mike Gilbert, President, Empirehouse, Inc.

“NACC works. It makes you that much better and more aware of how each department is running. It helped us straighten out, clean up, and fine tune the machine.”

- Peter Neudorf, Jr., Director of Field Operations, Ferguson Neudorf Glass, Inc.

Following evaluation, companies are provided time to update

their systems and processes to meet the requirements of the

NACC Procedural Guide. Companies demonstrate continued

compliance through annual recertification assessments.

BENEFITS TO THE INDUSTRY

Efficient and professional installation of glazing products is

crucial in today’s very competitive construction environment.

Every stakeholder in the supply chain benefits from

competency. The NACC program recognizes the companies

that utilize industry best practices for installation, giving

peace of mind to building owners, design professionals, and

general contractors. Since its launch in July 2015, NACC has

gained industry acceptance and recognition for raising the bar

of quality and professionalism.

BENEFITS TO THE CONTRACTOR

Certification allows glazing contractors to demonstrate -

through an independent, ANSI accredited third party and

documented evidence - that they have taken the right steps

to deliver the best possible quality and safety to their clients.

“As a specifier, installer certification is important to me because it offers independent verification of minimum, industry-accepted qualifications necessary to complete a specific type of work. Certification replaces all the subjective criteria normally specified to ensure qualified installers are bidding.”

- David Stutzman, President, Conspectus, Inc.

ABOUT THE PROGRAM

The North American Contractor Certification (NACC) Program recognizes architectural glass and metal contractors that consistently demonstrate quality and safety excellence. The program offers a third-party endorsement of companies having completed a significant and time-intensive evaluation process establishing a baseline for competency, business practices, and adherence to industry-accepted guidelines.

CERTIFICATION PROCESS

Applicants first complete an online application and consent

to the program’s license agreement. Following submission of

various documents, the applicant company undergoes an on-

site, multi-day evaluation of its adherence to industry identified

best practices and program requirements. The assessment is

based on proficiency in five areas:

“Certification points out weaknesses most of us fail to realize we have. The process helps companies better understand where money might be walking out the door.”

- Dale Fuhr, Associate PrincipalWiss, Janney, Elstner Associates, Inc.

1 Business Practices

2 Safety

3 Glazing Processes

4 Contract Administration

5 Quality Management

NACC PROGRAMDEVELOPMENT & ADMINISTRATION

The NACC Certification Program was developed with input from

architects, engineers, general contractors, glazing contractors,

consultants, specifications specialists, and glass industry

manufacturers and suppliers. All aspects of the program are

managed and administered by an independent third-party

organization. The NACC program is governed by a committee

comprised of the same cross-section of industry experts and

stakeholders that helped develop it. The program is sponsored

by the Architectural Glass and Metal Certification Council

(AGMCC), a 501(c)3 not-for-profit, public benefit organization.

ACCREDITATION

The NACC Certification Program

has achieved ANSI accreditation

to the ISO/IEC 17065 standard.

Accreditation to this standard

assures applicant and licensee

companies and stakeholders that

the program requirements are relevant and that assessments

are consistently and fairly administered.

CERTIFICATION FOR GLAZIERS

In addition to the NACC Certification, AGMCC also sponsors

certification of glazing technicians. The Architectural Glass and

Metal Technician (AGMT) Certification Program is the industry’s

only independent, third-party, ANSI-accredited assessment of

a glazier’s fundamental knowledge, skills, and abilities through

a rigorous evaluation process that includes a knowledge-based

(written) and performance-based (physical) tests.

MORE INFORMATION

The official NACC website - https://www.naccprogram.com

- contains all the information potential licensees need to gain

a better understanding of the program, prepare for on-site

evaluation, and begin an online application. Download the

NACC Program Procedural Guide for an overview of the entire

certification process with helpful tools and samples.

QUESTIONS?

Call, email, or visit us online to learn more:

NACC Program c/o AMS, Inc. 205 West Main St., PO Box 730 Sackets Harbor, NY 13685

315.646.2234

staff@amscert.com

Attn: Ben Beeler or Jeff Dalaba

https://www.naccprogram.com

“In the past, we focused on quality control at the end of the process to make sure the client’s specifications

were met. We spent significant resources fixing problems that

could have been avoided. Now we put more emphasis on quality

assurance throughout the process to prevent problems from occurring

in the first place.”

-Michael Wells, President and CEOPacific Glazing Contractors

# 0961ISO/IEC 17065

Process Certification Body

2019 NACC brochure FD-94