Redouan Cherkaoui

Account Executive Platform

Build Apps Fast Build Business Faster

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This presentation contains forward-looking statements, the achievement or success of which involves risks, uncertainties, and assumptions. If any such risks or

uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied

by the forward-looking statements we make.

The risks and uncertainties referred to above include – but are not limited to – risks associated with possible fluctuations in our financial and operating results; our

rate of growth and anticipated revenue run rate, including our ability to convert deferred revenue and unbilled deferred revenue into revenue and, as appropriate,

cash flow, and our ability to grow deferred revenue and unbilled deferred revenue; errors, interruptions or delays in our service or Web hosting; breaches of our

security measures; the financial impact of any previous and future acquisitions; the nature of our business model; our ability to continue to release, and gain

customer acceptance of, new and improved versions of our service; successful customer deployment and utilization of our existing and future services; changes in

our sales cycle; competition; various financial aspects of our subscription model; unexpected increases in attrition or decreases in new business; our ability to realize

benefits from strategic partnerships; reliance on third-party computer hardware and software; the emerging markets in which we operate; unique aspects of entering

or expanding in international markets; our ability to hire, retain and motivate employees and manage our growth; changes in our customer base; technological

developments; regulatory developments; litigation related to intellectual property and other matters, and any related claims, negotiations and settlements;

unanticipated changes in our effective tax rate; factors affecting our outstanding convertible notes and credit facility; fluctuations in the number of shares we have

outstanding and the price of such shares; foreign currency exchange rates; collection of receivables; interest rates; factors affecting our deferred tax assets and

ability to value and utilize them, including the timing of achieving profitability on a pre-tax basis; the potential negative impact of indirect tax exposure; the risks and

expenses associated with our real estate and office facilities space; and general developments in the economy, financial markets, and credit markets.

Further information on these and other factors that could affect the financial results of salesforce.com, inc. is included in the reports on Forms 10-K, 10-Q and 8-K

and in other filings we make with the Securities and Exchange Commission from time to time, including our most recent Form 10-K. These documents are available

on the SEC Filings section of the Investor Information section of our website at www.salesforce.com/investor.

Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be

delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.

THANK Y U

4 Million + Applications

2,500 /220+ AppExchange apps

300 / 25 S1 AppExchange apps

1,8M / 100k Salesforce developers

Flexible, Scalable, Metadata Platform

Workflow Data &

Objects Identity Analytics Collaboration Mobile UI

2,700+ Partner Apps

Largest Enterprise Ecosystem

Cloud

Mobile

Social

Data Science

Analytics Community Marketing Service Sales

Apps

Complete CRM

Trusted Multitenant Cloud

Fast App Dev & Customization

A Single Platform To Connect with Your Customers Powered by Salesforce1 Platform, the #1 Platform-as-a-Service

LTE

SNA

Terminal

Mainframe LAN / WAN

Client

Server

Mobile

Cloud

Thousands Millions Trillions Billions Connected things

customer interactions

Connect With Your Customers in a Whole New Way

The App Revolution Every company is becoming an app company

Apps define: How you engage with customers

How your employees work

Three Forces Are Driving the App Revolution

Technology New agility focused

platforms

People New class of app

developer

Leadership New type of IT

leadership

The Revolution Demands a New Technology Platform

Front Office Back Office

Customer Centric

Constantly Upgraded

Flexible

10 day cycles

Process Centric

Slowly Upgraded

Rigid

10 year cycles

A New Class of Creators Has Emerged

Empowered with new platforms

More productive and agile

Aligned to business outcomes

Driving innovation throughout the company

Business

Analysts

Developers

Subtitle text

Employee

Apps build powerful

employee-facing

apps faster

Customer

Apps build engaging

customer-facing

apps faster

Build Apps Fast. Build Business Faster.

The Salesforce Advantage

Infrastructure Automatic Upgrades

Unbreakable Customizations

Open & Extensible

Single Code Base and Shared Infrastructure

46 Major Releases (3x /year)

Integrations and Customizations Auto-Upgraded

API-First Architecture 2700+ AppExchange

Apps

Apps

Employee

Apps build powerful

employee-facing apps

faster

Build Apps Fast. Build Business Faster.

Everyone Loves the Latest New Thing

Bike

Upgrade

Phone

Upgrade

House

Upgrade

Car

Upgrade

Enterprise IT

Software Upgrade

Setting the Pace for Platform Innovation

| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |

AppExchange

Apps Custom

Objects

Salesforce1

Apex Code

Visualforce

2005 2003

2006 2008 2010

REST API

2013

API

2000

45 major releases and counting

Introducing: Salesforce1 Lightning The Next Generation of the Salesforce1 Platform

Lightning Components Lightning App Builder Lightning Process

Builder

Lightning Community

Builder

Lightning Connect

NEW

Customer

Apps build engaging

customer-facing apps

faster

Apps

Build Apps Fast. Build Business Faster.

Heroku: Build and Run Customer-Facing Apps

Database Dynos Add-ons 150+ App Plugin

ecosystem

Enterprise-grade postgress

as-a-service

Run virtually any

Language at Scale

Ruby

Node.js

Java

PHP

Python

Scala

Clojure

More…

24/7/365 ops

Continuous

Protection

Health Checks

High Availability

Encryption

Rollback

Payments

Email

SMS

Search

Analytics

Monitoring

Logging

Heroku Connect Put your customer apps to work

Heroku Connect

Seamless Data Sync

Best of Both Worlds

Simplicity and Scale

Customer

Apps build engaging

customer-facing

apps faster

Apps

Build Apps Fast. Build Business Faster.

Employee

Apps build powerful

employee-facing

apps faster

Your top-level HR partner

Entrepreneur Employees

WE ARE AN ASSET TO YOU AND YOUR PEOPLE

HR management for self-employed, SMEs or larger companies

Personnel administration and salary calculation

HR Services

HR Insurance Guaranteed income

HR Consulting

Developing your people’s talents

Health & Safety

Prevention, health & well-being

Securex in Europe

1.600 staff members/specialists in Belgium, France and Luxembourg

29 customer contact points, of which > 25 in Belgium > 2 in France > 1 in Luxembourg > 1 in The Netherlands

Our clients: > 83.800 companies > 112.000 self-employed > 6.600 brokers and accountants > 70.000 individuals

Turnover of 246 million EUR in 2012

Overview of the project

- Securex offers training in a large series of domains: E.g. in ergonomy, first aid, etc.

- A tool to support this process is required (In the past it was managed manually)

- The training catalog should also be visible from the website: www.securex.be

- Huge IT investements in hardware, software, services were not possible

The selected solution: use the Salesforce platform to build our own application!

Design

We have designed a tool which is a mix of standard and custom

functionalities:

• Standard objects: accounts, contacts

• Custom objects: training, training session, attendee,…

Account

Contact Session Attendee

Training

Training catalog

Our training catalogue is

referenced and described in

salesforce

Preparation of the training session

We prepare the training

sessions in salesforce (date,

location, speaker,…)

A simple checkbox controls

the publication to our website

Registration to a training session

On our website

www.securex.be, you

can find our training

offer

Registration to a training session

The details page shows the

description from the session in

salesforce

Registration to a training session

You can register to the

session on-line

A system of outbound

emails will confirm the

registration and remind

users to be at the session a

few days before

Post-training follow-up

Evaluation of the speaker is integrated via a

webform within salesforce

Results of this are saved in salesforce

After the training

Reports and dashboards are

used to monitor the training

and the trainer

Our experience

o Easy: mainly Point & Clicks – No Code

o Fast Implementation

o Powerful capabilities of the Platform

Thank you