Job DescriptionBox Office Assistant [Empire Cinema]

Department/Team Box Office Hours 28 hrs per week (hours will be fixed on a bi-weekly rolling rota)Location The Empire Cinema, 63-65 Haymarket, St James’s, London, SW1Y 4RL

and The Old Vic, The Cut, London, SE1 8NB

Basic Hourly Rate £13.28 per hourDuration Fixed term 9 month seasonal contract (February 2018 – December 2018)Responsible to Head of Box Office

The Old Vic

The Old Vic is London’s independent not-for-profit theatre, a world leader in creativity and entertainment.

The Old Vic is mercurial: it can be transformed into a theatre in the round, a space for music and comedy, has played host to opera, dance, cinema, music hall, classical dramas, variety, clowns, big spectacles and novelty acts. It was the original home of the English National Opera, the Sadler’s Wells dance company and the National Theatre. It's also been a tavern, a college, a coffee house, a lecture hall and a meeting place.

All of this is now in the bones of the building and is as important a part of its open-armed, inclusive, welcoming personality as its grand historic decor and the iconic performances and famous productions it has housed. 

Today, Artistic Director Matthew Warchus is building on 200 years of creative adventure, with The Old Vic recently being hailed as London’s most eclectic and frequently electrifying theatre. Under his leadership, we aim to be a surprising, unpredictable, ground-breaking, rule-breaking, independent beacon of accessible, uplifting and unintimidating art.

We hold the belief that theatre needs to be cherished, supported and shared with as many people as possible. Our 1000 seats are yours from £10 a ticket. Our productions are diverse, adventurous, new, exciting. Our education and talent programmes allow students to explore and artists of tomorrow to create. Our building is open and alive, day and night. Our theatre is yours.

So, whether you’re looking for a comedy or new musical, a dramatic work or dance performance, a £10 preview, a late-night cocktail or a show you can watch together as a family, there is always something new to entertain at The Old Vic.

The Team

The Box Office Assistants work closely with the Head of Box Office, Inventory & Sales Manager, Box Office Supervisors and the Marketing team plus other Old Vic staff and external suppliers to ensure The Old Vic provides a professional and fully functional Box Office operation at The Empire Cinema, Haymarket.

The post holder reports to the Head of Box Office. By the nature of the post, s/he will work with all departments of The Old Vic.

The Old Vic Theatre Trust 2000 is a registered charity no. 1072590 Limited company registration no. 3667822 Registered offices: 103 The Cut, London SE1 8NB

Purpose of Job

To maximise income from Box Office sales and develop customer loyalty by providing the highest level of customer care.

To encourage membership and increase fundraising income from audiences and existing donors for the benefit of The Old Vic.

To support efforts to raise the profile of The Old Vic locally, regionally, nationally and internationally.

The represent The Old Vic at The Empire Cinema (Haymarket) and provide an efficient Box Office service.

Areas of responsibility

Process ticket purchases and exchanges in person, by phone, mail, internet and via any of our authorised third party agencies in a helpful, friendly and accurate manner.

To actively seek to increase The Old Vic Membership and promote The Old Vic facilities at the point of sale.

To deal with customer queries in a courteous and diplomatic fashion in conjunction with the Box Office Supervisors.

Take responsibility for takings when working on the counter and accurate cashing up at the end of the day.

Participate in all training sessions in a positive, willing and thoughtful manner. To assist the public and staff alike in finding their required information. Any other duties requested by the Head of Box Office, Inventory & Sales Manager or

Box Office Supervisors. To promote and comply with current legislation and The Old Vic policies on Diversity,

Sustainability, GDPR & PCI Compliance, and Health & Safety - both in the delivery of services and the treatment of others.

To undertake any other reasonable duties, commensurate with the level of the post so as to ensure the smooth running of The Old Vic’s off site Box Office based at The Empire Cinema, Haymarket.

This is not an exhaustive list of duties and the Theatre's management may, at any time, allocate other tasks which are of a similar nature or level.

PERSON SPECIFICATION

The post holder must be able to demonstrate the following: Essential

A proven ability to provide a high level of customer service in an often highly pressurised environment.

Experience of working in a customer focused environment. A passion and/or active interest in Performing Arts and Music. A proven ability to work as part of a team. IT Literate (necessary training will be given on the ticketing software system).

Desirable

Experience of working with Tessitura ticketing software system or similar. Experience of working within telesales and customer services (prior box office

experience would be favourable). A passion for The Old Vic and its audiences.

The Old Vic Theatre Trust 2000 is a registered charity no. 1072590 Limited company registration no. 3667822 Registered offices: 103 The Cut, London SE1 8NB

The Old Vic is an equal opportunities employer. We welcome and encourage applicants from all backgrounds to apply.

The Old Vic Theatre Trust 2000 is a registered charity no. 1072590 Limited company registration no. 3667822 Registered offices: 103 The Cut, London SE1 8NB