Job DescriptionBox Office Supervisor [Empire Cinema]

Department/Team Box Office Hours Your normal working hours will be 40 hours per week, comprising both

daytime and evening shifts Tuesday to Sunday, worked in accordance with a prearranged rota. You may be expected to work outside of these hours if necessary for the proper performance of your role.

Location The Empire Cinema, 63-65 Haymarket, St James’s, London, SW1Y 4RL and The Old Vic, The Cut, London, SE1 8NB

Basic Hourly Rate £14.39 per hourDuration Fixed term 9 month seasonal contract (February 2018 – December 2018)Responsible to Head of Box Office

The Old Vic

The Old Vic is London’s independent not-for-profit theatre, a world leader in creativity and entertainment.

The Old Vic is mercurial: it can be transformed into a theatre in the round, a space for music and comedy, has played host to opera, dance, cinema, music hall, classical dramas, variety, clowns, big spectacles and novelty acts. It was the original home of the English National Opera, the Sadler’s Wells dance company and the National Theatre. It's also been a tavern, a college, a coffee house, a lecture hall and a meeting place.

All of this is now in the bones of the building and is as important a part of its open-armed, inclusive, welcoming personality as its grand historic decor and the iconic performances and famous productions it has housed. 

Today, Artistic Director Matthew Warchus is building on 200 years of creative adventure, with The Old Vic recently being hailed as London’s most eclectic and frequently electrifying theatre. Under his leadership, we aim to be a surprising, unpredictable, ground-breaking, rule-breaking, independent beacon of accessible, uplifting and unintimidating art.

We hold the belief that theatre needs to be cherished, supported and shared with as many people as possible. Our 1000 seats are yours from £10 a ticket. Our productions are diverse, adventurous, new, exciting. Our education and talent programmes allow students to explore and artists of tomorrow to create. Our building is open and alive, day and night. Our theatre is yours.

So, whether you’re looking for a comedy or new musical, a dramatic work or dance performance, a £10 preview, a late-night cocktail or a show you can watch together as a family, there is always something new to entertain at The Old Vic.

The Team

The Box Office Supervisor will work closely with the three other Box Office Supervisors, Inventory & Sales Manager, Box Office Assistants and the Marketing team plus other Old Vic staff and external suppliers to ensure The Old Vic provides a professional and fully functional Box Office operation at The Empire Cinema, Haymarket.

The post holder reports to the Head of Box Office. By the nature of the post, s/he will work with all departments of The Old Vic.

The Old Vic Theatre Trust 2000 is a registered charity no. 1072590 Limited company registration no. 3667822 Registered offices: 103 The Cut, London SE1 8NB

Purpose of Job

To supervise and motivate the Box Office Assistants at The Empire Cinema, Haymarket.

To maximise income from Box Office sales and develop customer loyalty by providing the highest level of customer care

To encourage membership and increase fundraising income from audiences and existing donors for the benefit of The Old Vic

To support efforts to raise the profile of The Old Vic locally, regionally, nationally and internationally

Areas of responsibility

To sell advance tickets to all events at The Old Vic, with primary focus on our off-site Box Office at The Empire Cinema, Haymarket

To set-up reporting structures for distribution To assist in updating performances on Tessitura with new price types and seat holds

when required To liaise with 3rd party ticketing agencies to ensure tickets allocations are correct and

reconciled on Tessitura To ensure that all tickets to be collected from the Box Office (COBO’s) have been

printed and correctly stored for each event on a daily basis To compile and circulate box office show reports for all performances to include

customer issues, numbers of tickets collections and staffing To manage Press or Guest desks when staffed by Box Office To sell tickets dealing with all methods of payment at all Box Office positions, primarily

at The Empire Cinema, Haymarket. To carry out ticket fulfilment using correct inserts for posting To reconcile individual batches, including the checking of floats issued and collected

and to investigate all till differences as part of the reconciliation process To actively seek to increase Old Vic Membership To deal with customer queries in conjunction with the Head of Box Office To assist with training all new Box Office Assistants, primarily at The Empire Cinema,

Haymarket To merge duplicate records and maintain Tessitura database To take responsibility for takings and banking when working on the counter and off-

site To participate in all training sessions in a positive, willing and thoughtful manner To be responsible for the issue of on-site duplicate tickets To ensure that all ticket agents are fully informed of all event information as supplied

by the Marketing team To attend Box Office meetings and briefings on a regular basis In conjunction with the Head of Box Office, to co-ordinate informing customers of

programme changes To maintain the highest level of presentation and customer service at all times To promote and comply with current legislation and The Old Vic policies on Diversity,

Sustainability, GDPR & PCI Compliance, and Health & Safety - both in the delivery of services and the treatment of others.

To undertake any other reasonable duties, commensurate with the level of the post so as to ensure the smooth running of The Old Vic’s off site Box Office based at The Empire Cinema, Haymarket.

This is not an exhaustive list of duties and the Theatre's management may, at any time, allocate other tasks which are of a similar nature or level.

The Old Vic Theatre Trust 2000 is a registered charity no. 1072590 Limited company registration no. 3667822 Registered offices: 103 The Cut, London SE1 8NB

PERSON SPECIFICATION

The post holder must be able to demonstrate the following: Essential

Previous experience of working in a box office ticketing role, preferably within the arts Knowledge of Tessitura or at least two other computerised box office ticketing systems Experience of selling memberships and tickets within a box office environment Experience of setting up new productions to go on sale plus managing day-to-day

aspects of ticketing set-up e.g. holds and promo codes Experience of working with 3rd party ticket agents Experience of checking floats and doing banking Experience of setting up and producing regular sales reporting Experience of resolving customer service issues, providing a first class experience at

all times Ability to multi-task and work well under pressure

Desirable

Experience of assisting in the running of an internal box office department for a busy producing theatre

Experience of supervising staff Experience of training other staff on box office software Passionate and knowledgeable about theatre

The Old Vic is an equal opportunities employer. We welcome and encourage applicants from all backgrounds to apply.

The Old Vic Theatre Trust 2000 is a registered charity no. 1072590 Limited company registration no. 3667822 Registered offices: 103 The Cut, London SE1 8NB