Essential Skills for the 21st Century Manager - AIM Open House presentation
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Essential Skills for the 21st Century Manager by Steve Francis AIMM, delivered at the Australian Institute of Management Open House in Brisbane on Wednesday 7 August 2013.
Transcript of Essential Skills for the 21st Century Manager - AIM Open House presentation
Do MORE with LESS
People skills and Technical skillsWhat’s the ratio in YOUR role?
Essential Skills for 21st Century
•Develop TEAMWORK•Build TRUST•Engage STAFF•Lead CHANGE
A TEAM is a relatively small number of people who share common goals, as well as rewards
and responsibilities for achieving them.Lencioni, 2005
Teamwork
Effective Teams Model
Purpose Processes
Trust
Lead
Purpose
Trust
Lead
Processes
Trust
Lead
Purpose Processes
Trust
Purpose Processes
Lead
What happens when ONE element is missing?
Effective Teams Model
IdentifiedPurpose
Clear Processes
EstablishTrust
FocusedLead
Meetin
gs
What attitude is evident?
Not my job!
What attributes do we want in our teams?
Which attributes does your team do well?
Use the bookmarks to RANK your team on the attributes
Identify 3 areas for improvement
List specific ACTIONS for each area
Teamwork lessons from MAMILs...
Video removed due to file size
YouTube
http://www.youtube.com/watch?v=AemkuV5q9ZQ
5 Dysfunctions of a TeamAbsence of Trust
Fear of Conflict
Lack of Commitment
Avoidance of Accountability
Inattention to ResultsLencioni, 2002
Trust = Speed Cost
Trust
Trust = Speed Cost
Trust
CORES OF YOUR CREDIBILITY
Integrity Intent Capability Results
CHARACTER COMPETENCE
Talk straight
Demonstrate respect
Clarify expectations
Create transparency
Confront reality
Right wrongs
Practise accountability
Get better
Listen first
Keep commitments
Show loyalty
Deliver results
Extend trust
Behaviours that Build Trust
Talk straight
Demonstrate
respect
Create transparency
!
Right wrongs
Show loyalty
Deliver
results
Get better
Confront reality
Clarify
expectations
Practise accountability
Listen first
Keep
commitments
Extend trust
!
!
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Biggest issue last week?
Which behaviours would help?
Change
“It is not the strongest of the species that survive,
Charles Darwin
but the ones most responsive to change."
nor the most intelligent,
“The illiterate of the 21st century will not be those
Alvin Toffler
cannot learn, unlearn and relearn.”who cannot read and write, but those who
Change
Ability to LEARN
Our ATTITUDEkey factors2
You CHOOSE your attitude
Ability to LEARN
Our ATTITUDEkey factors2
For LEARNING to occur.....
Aspire to something better
Be open
Need to feel safe
Slightly uncomfortable
Get going
Feedback
InformationPersonal
ImplementationImpact
CollaborationRefinement
Blanchard, 2010
CHANGE Predictable Stages of Concern
Sins of Implementing Change 7
Keep doing what you have always done
Sin1
Ignore it...trends come and go!
Sin2
Throw out the baby with the bath water
Sin3
Jump on EVERY bandwagon
Sin4
Waste your time and energy whinging
5Sin
Procrastinate until it becomes MASSIVE
Sin6
Sin7
Fake it...do what you’ve always done but call it something else
Choose wisely
Keep the BIG picture in mind
Get involved in steering
Start small but START
Build on your strengths
Anticipate the DIP
steps to Successful Change7 Celebrate progress
4 goals on TO DO list
Place to go
Thing to do
Learn something
Better person
4 goals on TO DO list
Place to go
Thing to do
Learn something
Better person
