Essential Leadership Skills for Business Analysts...Essential Leadership Skills for Business...
Transcript of Essential Leadership Skills for Business Analysts...Essential Leadership Skills for Business...
![Page 1: Essential Leadership Skills for Business Analysts...Essential Leadership Skills for Business Analysts Chaminda Jayasekara Li Yang IIBA Vancouver Chapter Meeting January 21, 2016 Agenda](https://reader035.fdocuments.in/reader035/viewer/2022062603/5f103f5c7e708231d4482b04/html5/thumbnails/1.jpg)
Essential Leadership Skills for Business Analysts
Chaminda Jayasekara
Li Yang IIBA Vancouver Chapter Meeting
January 21, 2016
![Page 2: Essential Leadership Skills for Business Analysts...Essential Leadership Skills for Business Analysts Chaminda Jayasekara Li Yang IIBA Vancouver Chapter Meeting January 21, 2016 Agenda](https://reader035.fdocuments.in/reader035/viewer/2022062603/5f103f5c7e708231d4482b04/html5/thumbnails/2.jpg)
Agenda
• Why Leadership Skills are Important to BAs
• Three Essential Leadership Skills
• How to apply Three Essential Leadership Skills
• Q & A
![Page 3: Essential Leadership Skills for Business Analysts...Essential Leadership Skills for Business Analysts Chaminda Jayasekara Li Yang IIBA Vancouver Chapter Meeting January 21, 2016 Agenda](https://reader035.fdocuments.in/reader035/viewer/2022062603/5f103f5c7e708231d4482b04/html5/thumbnails/3.jpg)
Leadership
• The action of leading a group of people or an organization
http://www.oxforddictionaries.com/definition/english/leadership
• A position as a leader of a group, organization, etc.
• The time when a person holds the position of leader
• The power or ability to lead other people http://www.merriam-webster.com/dictionary/leadership
![Page 4: Essential Leadership Skills for Business Analysts...Essential Leadership Skills for Business Analysts Chaminda Jayasekara Li Yang IIBA Vancouver Chapter Meeting January 21, 2016 Agenda](https://reader035.fdocuments.in/reader035/viewer/2022062603/5f103f5c7e708231d4482b04/html5/thumbnails/4.jpg)
Leadership through Dilbert
http://skipwalter.net/2012/11/29/some-days-you-just-need-a-little-dilbert/dilbert-on-leadership/
![Page 5: Essential Leadership Skills for Business Analysts...Essential Leadership Skills for Business Analysts Chaminda Jayasekara Li Yang IIBA Vancouver Chapter Meeting January 21, 2016 Agenda](https://reader035.fdocuments.in/reader035/viewer/2022062603/5f103f5c7e708231d4482b04/html5/thumbnails/5.jpg)
Why Leadership Skills Matter
• Different meanings to people
• Leadership levels
• Business analyst = Change agent
• Leadership title vs. Role
![Page 6: Essential Leadership Skills for Business Analysts...Essential Leadership Skills for Business Analysts Chaminda Jayasekara Li Yang IIBA Vancouver Chapter Meeting January 21, 2016 Agenda](https://reader035.fdocuments.in/reader035/viewer/2022062603/5f103f5c7e708231d4482b04/html5/thumbnails/6.jpg)
Leadership Levels
Wider World
Organization
Project
Self
Source: Pullan, P. & Archer, J. (Eds.). (2013). Business Analysis and Leadership Influencing Change. London: Kogan Page.
![Page 7: Essential Leadership Skills for Business Analysts...Essential Leadership Skills for Business Analysts Chaminda Jayasekara Li Yang IIBA Vancouver Chapter Meeting January 21, 2016 Agenda](https://reader035.fdocuments.in/reader035/viewer/2022062603/5f103f5c7e708231d4482b04/html5/thumbnails/7.jpg)
Three Essential Leadership Skills
• Vision
• Empathy
• Accountability
Source: Pullan, P. & Archer, J. (Eds.). (2013).
Wider World
Organization
Project
Self
![Page 8: Essential Leadership Skills for Business Analysts...Essential Leadership Skills for Business Analysts Chaminda Jayasekara Li Yang IIBA Vancouver Chapter Meeting January 21, 2016 Agenda](https://reader035.fdocuments.in/reader035/viewer/2022062603/5f103f5c7e708231d4482b04/html5/thumbnails/8.jpg)
Vision
• The ability to see : sight or eyesight
• Something that you imagine : a picture that you see in your mind
• Something that you see or dream especially as part of a religious or supernatural experience
http://www.merriam-webster.com/dictionary/vision
![Page 9: Essential Leadership Skills for Business Analysts...Essential Leadership Skills for Business Analysts Chaminda Jayasekara Li Yang IIBA Vancouver Chapter Meeting January 21, 2016 Agenda](https://reader035.fdocuments.in/reader035/viewer/2022062603/5f103f5c7e708231d4482b04/html5/thumbnails/9.jpg)
Vision
• The ability to think about or plan the future with imagination or wisdom
• A mental image of what the future will or could be like
http://www.oxforddictionaries.com/us/definition/american_english/vision
![Page 10: Essential Leadership Skills for Business Analysts...Essential Leadership Skills for Business Analysts Chaminda Jayasekara Li Yang IIBA Vancouver Chapter Meeting January 21, 2016 Agenda](https://reader035.fdocuments.in/reader035/viewer/2022062603/5f103f5c7e708231d4482b04/html5/thumbnails/10.jpg)
Vision
• Organization & project level
• A voice of vision on project, internalize
• Foundation to BA’s work
Wider World
Organization
Project
Self
Source: Pullan, P. & Archer, J. (Eds.). (2013).
![Page 11: Essential Leadership Skills for Business Analysts...Essential Leadership Skills for Business Analysts Chaminda Jayasekara Li Yang IIBA Vancouver Chapter Meeting January 21, 2016 Agenda](https://reader035.fdocuments.in/reader035/viewer/2022062603/5f103f5c7e708231d4482b04/html5/thumbnails/11.jpg)
Empathy
• The feeling that you understand and share another person's experiences and emotions : the ability to share someone else's feelings
http://www.merriam-webster.com/dictionary/empathy
• The ability to understand and share the feelings of another.
http://www.oxforddictionaries.com/us/definition/american_english/empathy?q=Empathy
![Page 12: Essential Leadership Skills for Business Analysts...Essential Leadership Skills for Business Analysts Chaminda Jayasekara Li Yang IIBA Vancouver Chapter Meeting January 21, 2016 Agenda](https://reader035.fdocuments.in/reader035/viewer/2022062603/5f103f5c7e708231d4482b04/html5/thumbnails/12.jpg)
Empathy
• Cognitive: mind to mind
• Emotional: body to body
• Empathetic: heart to heart
http://www.danielgoleman.info/three-kinds-of-empathy-cognitive-emotional-compassionate/
![Page 13: Essential Leadership Skills for Business Analysts...Essential Leadership Skills for Business Analysts Chaminda Jayasekara Li Yang IIBA Vancouver Chapter Meeting January 21, 2016 Agenda](https://reader035.fdocuments.in/reader035/viewer/2022062603/5f103f5c7e708231d4482b04/html5/thumbnails/13.jpg)
Empathy
• Projects = Change
• Projects = Uncertainty (fear)
• Interact with stakeholders
Wider World
Organization
Project
Self
Source: Pullan, P. & Archer, J. (Eds.). (2013).
![Page 14: Essential Leadership Skills for Business Analysts...Essential Leadership Skills for Business Analysts Chaminda Jayasekara Li Yang IIBA Vancouver Chapter Meeting January 21, 2016 Agenda](https://reader035.fdocuments.in/reader035/viewer/2022062603/5f103f5c7e708231d4482b04/html5/thumbnails/14.jpg)
Accountability
• The quality or state of being accountable, especially: an obligation or willingness to accept responsibility or to account for one's actions
http://www.merriam-webster.com/dictionary/accountability
• The fact of being responsible for your decisions or actions and expected to explain them when you are asked.
http://www.oxforddictionaries.com/us/definition/learner/accountability
![Page 15: Essential Leadership Skills for Business Analysts...Essential Leadership Skills for Business Analysts Chaminda Jayasekara Li Yang IIBA Vancouver Chapter Meeting January 21, 2016 Agenda](https://reader035.fdocuments.in/reader035/viewer/2022062603/5f103f5c7e708231d4482b04/html5/thumbnails/15.jpg)
Accountability
• Work will be done
• Stakeholder expectations
• Credibility
• Sense of order
Wider World
Organization
Project
Self
Source: Pullan, P. & Archer, J. (Eds.). (2013).
![Page 16: Essential Leadership Skills for Business Analysts...Essential Leadership Skills for Business Analysts Chaminda Jayasekara Li Yang IIBA Vancouver Chapter Meeting January 21, 2016 Agenda](https://reader035.fdocuments.in/reader035/viewer/2022062603/5f103f5c7e708231d4482b04/html5/thumbnails/16.jpg)
Accountability
• Follow through
• Issues & risks
• Business needs alignment
Wider World
Organization
Project
Self
Source: Pullan, P. & Archer, J. (Eds.). (2013).
![Page 17: Essential Leadership Skills for Business Analysts...Essential Leadership Skills for Business Analysts Chaminda Jayasekara Li Yang IIBA Vancouver Chapter Meeting January 21, 2016 Agenda](https://reader035.fdocuments.in/reader035/viewer/2022062603/5f103f5c7e708231d4482b04/html5/thumbnails/17.jpg)
How to Apply
• Vision
– Review project documentation
– Challenge assumptions
– Facilitation
– Solution recommendation
![Page 18: Essential Leadership Skills for Business Analysts...Essential Leadership Skills for Business Analysts Chaminda Jayasekara Li Yang IIBA Vancouver Chapter Meeting January 21, 2016 Agenda](https://reader035.fdocuments.in/reader035/viewer/2022062603/5f103f5c7e708231d4482b04/html5/thumbnails/18.jpg)
How to Apply
• Empathy
– Build rapport
– Pay full attention
– Active listening
– Perception that you understood
– Able to make difficult conversations productive
– Reach solution collaboratively
![Page 19: Essential Leadership Skills for Business Analysts...Essential Leadership Skills for Business Analysts Chaminda Jayasekara Li Yang IIBA Vancouver Chapter Meeting January 21, 2016 Agenda](https://reader035.fdocuments.in/reader035/viewer/2022062603/5f103f5c7e708231d4482b04/html5/thumbnails/19.jpg)
How to Apply
• Accountability
– Organized
– Action plan, re-plan
– Focus: good enough for now
– Realistic deadline
– Hold others accountable
![Page 20: Essential Leadership Skills for Business Analysts...Essential Leadership Skills for Business Analysts Chaminda Jayasekara Li Yang IIBA Vancouver Chapter Meeting January 21, 2016 Agenda](https://reader035.fdocuments.in/reader035/viewer/2022062603/5f103f5c7e708231d4482b04/html5/thumbnails/20.jpg)
Summary
• Why Leadership Skills are Important to BAs
• Three Essential Leadership Skills
• How to apply Three Essential Leadership Skills
![Page 21: Essential Leadership Skills for Business Analysts...Essential Leadership Skills for Business Analysts Chaminda Jayasekara Li Yang IIBA Vancouver Chapter Meeting January 21, 2016 Agenda](https://reader035.fdocuments.in/reader035/viewer/2022062603/5f103f5c7e708231d4482b04/html5/thumbnails/21.jpg)
Q & A
• Questions
![Page 22: Essential Leadership Skills for Business Analysts...Essential Leadership Skills for Business Analysts Chaminda Jayasekara Li Yang IIBA Vancouver Chapter Meeting January 21, 2016 Agenda](https://reader035.fdocuments.in/reader035/viewer/2022062603/5f103f5c7e708231d4482b04/html5/thumbnails/22.jpg)
![Page 23: Essential Leadership Skills for Business Analysts...Essential Leadership Skills for Business Analysts Chaminda Jayasekara Li Yang IIBA Vancouver Chapter Meeting January 21, 2016 Agenda](https://reader035.fdocuments.in/reader035/viewer/2022062603/5f103f5c7e708231d4482b04/html5/thumbnails/23.jpg)
Business Analyst Manifesto
Out of chaos, we create order
Out of disagreement, we create alignment
Out of ambiguity, we create clarity
But most of all, we create positive change for the organizations we serve
Laura Brandenburg of http://bridging-the-gap.com/