ESSENTIAL ELEMENTS:ISO 9000

David WalkdenQuality Skills Ltd. 2013

The Quality Management System

• 4 Sections• 2 Adhesives• 3 Cohesives

Your ISO Quality Management system can be divided into 4 sections.

#1The Company Policy Manual

What we say we do.

Company Policy

#2ProceduresHow we do what we say.

#3Quality RecordsHow we prove wehave done it.

#4Corrective Action Reports - CAR

Our attention to:

Corrections

Improvements

Prevention

Health & Safety

Incidents

Maintenance

The Quality system has 4 Sections:

Policy Manual

Procedures

Quality Records

Corrective ActionReports - CAR

Your ISO Quality Management system has 2 vital Adhesives

1. Auditing

2. Customer/Supplierrelationships

INTERNAL

#1 INTERNAL AUDITSWe undertake internal audits of

our system and Company activities to ensure the policies

and procedures are:

• Up to date• Being followed• Relevant

#2 Internal Supplier/CustomerRelationships

The day to day operation of the Quality System relies on the Organisation’s internal Customer/Supplier relationships of all the Employees.

As a Customer…

Does your Supplier know what you want?

Have you CORRECTLY SPECIFIED what you need?

As a Supplier…

Do you know what your Customer wants?

Can you SUPPLY this?

ARE YOU ASSURED THAT YOU CAN SAFELY ADD VALUE ONLY ONCE IN THIS PROCESS?

CUSTOMER/SUPPLIER

Quality Across the Organisation

Qua

lity

Out

com

es

Visibility

Ownership

Your ISO Quality Management system has 3 basic Cohesives

BehaviourChange

#1 Visibility

Making the system and results visible.

#2 Behaviour Change

• Adding value once

• Always doing it right

• Customer focus

#3 Ownership

You need to Own the value adding

process of Your job Understand the implications in the value adding process of the Organisation

For You and the Organisation

The Quality Management System

the 2 Adhesivescontained within

VisibilityBehaviour Change

Ownership

the 3 Cohesives

The 4 Sectionscontained within

Policy Manual

Procedures

Corrective Action Reports - CAR

Quality Records

Internal Audits Customer/Supplier

http://www.qualityskillsgroup.com/© Quality Skills Ltd.