Esri International User Conference | San Diego, CA

Demo Theater |

Community Fusion: An Introduction to Esri Community InitiativesRohit Gupta & Mike Hogan

July 13th , 2011

Agenda

• Open Communities

• Community Fusion

• Esri Communities

• Community Engagement

ArcGIS Community - Vision

• Leverage strengths of the Esri platforms, to develop a community of GIS users

• Drive Community focus to sharing information

• Create ‘Community Leaders’ and ‘Community Champions’ who can:- Lead the community- Help create a self-sustaining community

Community Fusion

• GIS Communities created by Esri

• A Vision to bring GIS users together

• Build relationships and Communicate with others

• Self sustaining, persistent community

• Lead by Community Champions/Leaders

Use the Strength of the Community!!!!

1. Build GIS Communities

2. Promote Communities

3. Create Community

Fusion

4. Peer to Peer Help

5. Identify Community

Leaders

6. Leaders manage the community

Community Champions

• Community Champions for every products

• Responsibility of Community Champions- Lead the community

- Define Product Vision

- Moderate forums

• Who are Community Champions - Product Managers

- Esri Employee

- Anyone with deep understanding of the products

Community Leaders

• Community Leaders for every products

• Responsibility of Community Leaders- Lead the community

- Moderate forums

- Answer usability type questions

- Help prioritize the bugs

• Who are Community Leaders- Expert GIS Users

- Anyone with broad knowledge of GIS concepts

- Key Influencers/ Active Participants

What will be your role in the Communities?

• Become a Community Leader

• Help another GIS user

• Become a moderator in forums, ideas, wiki

• Give us feedback

User Communities

Community Fusion

COMMUNITY FUSION

Communities - ArcGIS Ideas

• Post your ideas

• Vote

• Discuss and collaborate

• Accessible to all users

• Available through - Esri Support site

- ArcGIS Resource Centers

- http://ideas.arcgis.com

ArcGIS Ideas - Key features

• Post new ideas

• Vote on other’s ideas

• Comment/Refine ideas

• Get updates about Ideas under consideration

• See Ideas that are implemented

• Share Ideas using social networks

Demo

A collaborative, brainstorming type of environment that allows voting and discussion on submitted ideas.

Communities – http://ideas.arcgis.com

• What Esri’s does with the ideas- Collect and provide feedback to Product Management

- Listen to user feedback

- Respond to ideas

- Help in refining ideas

About: wiki.GIS.com

• Collaborative platform for conceptual GIS knowledge

• Community driven – Community moderated

• Dedicated to the Science and Art of GIS

• Useful Platform for both

- Experienced GIS users

- Neo-geographers users

Communities –ArcGIS Forums

http://forums.arcgis.com

• A place for users to interact with each other and Esri staff

- Products

- Functions

- User Communities

- Solutions

- Language-based

Communities - Forums

• Active participation

• Communicate information

• Respond to customers

• Analyze trends

Community Engagement

Community Engagement

• Community Engagement via User Advocacy Group

• Mission- To enhance the productivity of the user community by

actively engaging with Esri customers, providing feedback to shape the direction of products, and enriching the quality of Esri software and services

Our goal is to understand and respond to your concerns

UAG Process

Collect

PrioritizeCommunicate

Collaborate with Customers

Collaborate within Esri

Customer Surveys

Online Communities

• Blogs• Ideas

• Forums

Support Process• Bugs

• Incidents• Enhanceme

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