ES VM TMA Road Map

Simple Road Map

Ida Nilson

January, 2015 Customer

Technical Monitoring & Alerting

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 2Customer

Road MapEnterprise Support Value Map for Technical Monitoring & Alerting

powered by SAP Jam



Are you on Solution

Manager 7.1 ?

No

Yes

powered by SAP Jam



Are you on Solution

Manager 7.1 ?

NoUpgrade Solution Manager to 7.1

Yes

powered by SAP Jam



Are you on Solution

Manager 7.1 ?


Yes

powered by SAP Jam

Deliverables powered by http://support.sap.com/esacademy

Expert Guided Implementation:

• Tool & Process Setup: Technical Upgrade of SAP Solution Manager to 7.1

• Roles and Authorization Concept

• SAP Solution Manager 7.1 Roadmap

Meet the Expert:

• Introductions to SAP Solution Manager

• SAP Solution Manager 7.1 Demo

• Value of SAP Solution Manager 7.1

• What's new in SAP Solution Manager 7.1

• SAP Solution Manager 7.1: Highlights of SAP Solution Manager 7.1 SP05

• Roles and Authorization Concept of SAP Solution Manager 7.1

• Realize ITIL processes in SAP Solution Manager

Accelerated Innovation Enablement Expert on Demand:

• Solution Manager-Installation, Configuration & Upgrade

Best Practices:

• Installation and Upgrade Guides – SAP Solution Manager

Quick IQ’s:

http://support.sap.com/esacademy

https://service.sap.com/sap/bc/bsp/spn/esa_redirect/index.htm?gotocourse=X&courseid=70203113











https://service.sap.com/~form/handler?_APP=00200682500000002672&_EVENT=DISPLAY&_SCENARIO=&_HIER_KEY=501100035870000015092&_HIER_KEY=601100035870000179416&_HIER_KEY=601100035870000179443&_HIER_KEY=701100035871000561644&



Have you performed

Basic Configuration ?

No

Yes

Are you on Solution

Manager 7.1 ?


Yes

powered by SAP Jam



Have you performed


NoDo basic configuration of Solution Manager 7.1

Yes

Are you on Solution

Manager 7.1 ?


Yes

powered by SAP Jam



Have you performed



Yes

Are you on Solution

Manager 7.1 ?


Yes

powered by SAP Jam



• Basic Configuration of SAP Solution Manager 7.1

• SAP Solution Manager 7.1 configuration SAP BusinessObjects BI 4

Meet the Expert:

• Managed System Configuration, Centralized License Management and

Maintenance Optimizer (Customer Panel)

• SAP IT Infrastructure Management with SAP Solution Manager 7.1

• SAP IT Infrastructure Management

• How to Read and Work with an SAP EarlyWatch Alert Report


• Solution Manager-Installation, Configuration & Upgrade

• Solution Manager-Diagnostics / Infrastructure/ Introscope

Best Practices:

Quick IQ’s:












Have you setup

System Monitoring ?

No

Yes

Have you performed



Yes

Are you on Solution

Manager 7.1 ?


Yes

powered by SAP Jam



Have you setup

System Monitoring ?

NoSetup System Monitoring & Reporting

Yes

Have you performed



Yes

Are you on Solution

Manager 7.1 ?


Yes

powered by SAP Jam



Have you setup

System Monitoring ?


Yes

Have you performed



Yes

Are you on Solution

Manager 7.1 ?


Yes

powered by SAP Jam



• System Monitoring & Reporting

Meet the Expert:

• Introduction Session for the Enterprise Support Value Map for Technical

Monitoring and Alerting

• Introduction to Run SAP like a Factory

• SAP Solution Manager 7.1: Application Operations - Technical Analytics

• Technical Monitoring and Alerting in Sol. Manager 7.1 Part 1: Intro, Architecture,

Monitoring WorkCenter

• Technical Monitoring and Alerting in Solution Manager 7.1 Part 2: System

Monitoring Application, Alert Inbox

• Technical Monitoring and Alerting in Solution Manager 7.1 Part 3: Data

Providers, Templates, Sys/DB/HostMonitoring

• Technical Monitoring and Alerting in Solution Manager 7.1 Part 4: Interactive

reporting

• Enterprise Support Application Operation Message Flow Monitoring

• Realize ITIL processes in SAP Solution Manager

• Enterprise Support Technical Operations: Interface Channel Monitoring


• Solution Manager-Monitoring/ Alerting/ Reporting Expert on Demand

Best Practices:

• Business Process Operations: RFC Monitoring

• Incident Management: Emergency Handling for Recovery of SAP System

Landscapes

• Incident Management: Business Continuity Management for SAP System

Landscapes

• System Monitoring: User Experience (UX) in the Context of Support




















Decide which special

scenarios are relevant

for you :E2E Root Cause Analysis

Have you setup

System Monitoring ?


Yes

Have you performed



Yes

Are you on Solution

Manager 7.1 ?


Yes

End User Experience Monitoring

Process Integration Monitoring

Job Scheduling

SAP HANA Monitoring & Troubleshooting

powered by SAP Jam

Business Intelligence Monitoring






Have you setup

System Monitoring ?


Yes

Have you performed



Yes

Are you on Solution

Manager 7.1 ?


Yes



Job Scheduling


powered by SAP Jam







Have you setup

System Monitoring ?


Yes

Have you performed



Yes

Are you on Solution

Manager 7.1 ?


Yes



Job Scheduling


powered by SAP Jam




• SAP HANA (1 of 6) - Monitoring and Troubleshooting

Meet the Expert:

• Diagnostics and System Monitoring including SAP BusinessOjects and SAP

HANA (Customer Panel)

• SAP EarlyWatch Alert for SAP HANA

• SAP HANA Performance Monitoring


Best Practices:

Quick IQ’s:











Have you setup

System Monitoring ?


Yes

Have you performed



Yes

Are you on Solution

Manager 7.1 ?


Yes



Job Scheduling


powered by SAP Jam







Have you setup

System Monitoring ?


Yes

Have you performed



Yes

Are you on Solution

Manager 7.1 ?


Yes



Job Scheduling


powered by SAP Jam




• E2E Root Cause Analysis

Meet the Expert:



• BI4: Monitoring performance with Wily Introscope and EarlyWatch Alert


• Solution Manager-Diagnostics / Infrastructure/ Introscope

Best Practices:

• Root Cause Analysis: Landscape and Configuration Best Practices

• Root Cause Analysis: Proactive Performance and Capacity Management

• Root Cause Analysis: System Monitoring & Administration

• Root Cause Analysis: Troubleshooting / Performance Analysis Best Practice

• Root Cause Analysis: Troubleshooting and Root cause Analysis (NetWeaver

version)

• Root Cause Analysis: Troubleshooting for SBOP Financial Consolidation

• Root Cause Analysis: User Experience (UX) in the Context of Support

• Root Cause Analysis: BPC RCA & Monitoring (Microsoft version)

• Root Cause Analysis: BPC RCA & Monitoring (NetWeaver version)

Quick IQ’s:

• BPC Root Cause Analysis (RCA) Tool Overview





















Have you setup

System Monitoring ?


Yes

Have you performed



Yes

Are you on Solution

Manager 7.1 ?


Yes



Job Scheduling


powered by SAP Jam







Have you setup

System Monitoring ?


Yes

Have you performed



Yes

Are you on Solution

Manager 7.1 ?


Yes



Job Scheduling


powered by SAP Jam




• Job Scheduling Management

Meet the Expert:

• Technical Operations: Job & Business Intelligence Monitoring in SAP Solution

Manager 7.1 (Technical Monitoring)


Best Practices:

• Business Process Operations: Job Scheduling Management

• Business Process Operations: RFC Monitoring

Quick IQ’s:











Have you setup

System Monitoring ?


Yes

Have you performed



Yes

Are you on Solution

Manager 7.1 ?


Yes



Job Scheduling


powered by SAP Jam







Have you setup

System Monitoring ?


Yes

Have you performed



Yes

Are you on Solution

Manager 7.1 ?


Yes



Job Scheduling


powered by SAP Jam




• Business Intelligence Monitoring & Troubleshooting

• SAP Solution Manager 7.1 configuration SAP BusinessObjects BI 4

Meet the Expert:



• BI4: Monitoring performance with Wily Introscope and EarlyWatch Alert

• Technical Operations: Job & Business Intelligence Monitoring in SAP Solution

Manager 7.1 (Technical Monitoring)

Best Practices:

• Root Cause Analysis SAP Business Objects Enterprise XI 3.x

• Root Cause Analysis for SAP BI Platform 4.0

• Root Cause Analysis for SAP BusinessObjects Data Services

• Root Cause Analysis for SAP BusinessObjects Data Services 4.1 with SAP

Solution Manager 7.1 SP5

• Root Cause Analysis for SAP BusinessObjects Information Steward 4.1 with

SAP Solution Manager7.1

• Root Cause Analysis: Setup & Configuration of Business Objects Enterprise XI

3.1

• Root Cause Analysis: Troubleshooting for Voyager in SAP Business Objects XI

3.1

• Root Cause Analysis: Troubleshooting the Business Objects Enterprise

Platform

Quick IQ’s:

• How to Enable Tracing in SAP Business Objects BI4.0





















Have you setup

System Monitoring ?


Yes

Have you performed



Yes

Are you on Solution

Manager 7.1 ?


Yes

End User Experience MonitoringProcess Integration Monitoring

Job Scheduling


powered by SAP Jam







Have you setup

System Monitoring ?


Yes

Have you performed



Yes

Are you on Solution

Manager 7.1 ?


Yes


Job Scheduling


powered by SAP Jam




• SAP Process Integration Monitoring and Troubleshooting

Meet the Expert:

• Central Process Integration Monitoring


• NW-003 What´s new in SAP NetWeaver PI & PO 7.3

• NW-006 Central monitoring of SAP NetWeaver PI systems with SAP Solution

Manager 7.1

• NW-019 Central monitoring of SAP NetWeaver Process Integration systems

with SAP Solution Manager 7.1

Best Practices:

Quick IQ’s:












Have you setup

System Monitoring ?


Yes

Have you performed



Yes

Are you on Solution

Manager 7.1 ?


Yes


Job Scheduling


powered by SAP Jam







Have you setup

System Monitoring ?


Yes

Have you performed



Yes

Are you on Solution

Manager 7.1 ?


Yes


Job Scheduling


powered by SAP Jam




• End-User Experience Monitoring Reporting Analytics

Meet the Expert:

• SAP Solution Manager 7.1: Technical Operations - End-User Experience

Monitoring

• End-User Experience Monitoring with SAP Solution Manager 7.1 (Customer

Panel)

• Enterprise Support Technical Operations: End-User Experience Monitoring


Best Practices:

Quick IQ’s:











Have you setup

System Monitoring ?


Yes

Have you performed



Yes

Are you on Solution

Manager 7.1 ?


Yes



Job Scheduling


powered by SAP Jam

Business Intelligence MonitoringFurther interests :

Dashboards

MobilityGuided Procedures


Further interests :





Have you setup

System Monitoring ?


Yes

Have you performed



Yes

Are you on Solution

Manager 7.1 ?


Yes



Job Scheduling


powered by SAP Jam


Dashboards



Further interests :





Have you setup

System Monitoring ?


Yes

Have you performed



Yes

Are you on Solution

Manager 7.1 ?


Yes



Job Scheduling


powered by SAP Jam

Business Intelligence MonitoringDashboards



Further interests :





Have you setup

System Monitoring ?


Yes

Have you performed



Yes

Are you on Solution

Manager 7.1 ?


Yes


Job Scheduling


powered by SAP Jam


Dashboards







Have you setup

System Monitoring ?


Yes

Have you performed



Yes

Are you on Solution

Manager 7.1 ?


Yes



Job Scheduling


powered by SAP Jam


DashboardsMobility

Guided Procedures






Have you setup

System Monitoring ?


Yes

Have you performed



Yes

Are you on Solution

Manager 7.1 ?


Yes



Job Scheduling


powered by SAP Jam


DashboardsGuided ProceduresMobility



• Management Dashboards: Getting Started and Beyond

Meet the Expert:

• Management Dashboards with SAP Solution Manager


Best Practices:

Quick IQ’s:









Have you setup

System Monitoring ?


Yes

Have you performed



Yes

Are you on Solution

Manager 7.1 ?


Yes



Job Scheduling


powered by SAP Jam


Dashboards







Have you setup

System Monitoring ?


Yes

Have you performed



Yes

Are you on Solution

Manager 7.1 ?


Yes



Job Scheduling


powered by SAP Jam


DashboardsGuided Procedures

Mobility



Meet the Expert:

• End-to-End Tracing & Client Devices on SAP Mobile Platform 2.3


Best Practices:

• Installation and Upgrade Guides – Mobile Apps for SAP Solution Manager

Quick IQ’s:

• System Landscape Directory (SLD) Registration of Sybase Unwired Platform

(SUP) 2.1.3

• How to Collect Troubleshooting Information for SMP

• How to Configure SAP Mobile Platform (SMP) 2.3 Tracing



http://help.sap.com/sm-mobileapps









Have you setup

System Monitoring ?


Yes

Have you performed



Yes

Are you on Solution

Manager 7.1 ?


Yes



Job Scheduling


powered by SAP Jam


Dashboards







Have you setup

System Monitoring ?


Yes

Have you performed



Yes

Are you on Solution

Manager 7.1 ?


Yes



Job Scheduling


powered by SAP Jam


DashboardsGuided ProceduresMobility



• Guided Procedures

Meet the Expert:

• Guided Procedures for Administrative Tasks & Alert Handling

• Workplace Integration of Operations Know-how with Guided Procedures


Best Practices:

Quick IQ’s:







powered by SAP Jam

© 2015 SAP SE or an SAP affiliate company. All rights reserved.

Thank you

Contact information:

Ida Nilson

Focus Advisor for ES Value Map Technical Monitoring & Alerting

[email protected]

mailto:[email protected]


© 2015 SAP SE or an SAP affiliate company.

All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an

SAP affiliate company.

SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE

(or an SAP affiliate company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epx for additional

trademark information and notices.

Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors.

National product specifications may vary.

These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind,

and SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or

SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and

services, if any. Nothing herein should be construed as constituting an additional warranty.

In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related

presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated

companies’ strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be

changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment,

promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties

that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking

statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

http://global12.sap.com/corporate-en/legal/copyright/index.epx

ES VM TMA Road Map

Documents

Transcript of ES VM TMA Road Map