Erp
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Transcript of Erp
Introduction: Ours is a technology company, which offers products ranging from desktop computer systems, laptops, mobility products, and software’s. Our companies mission is to provide outstanding computer experience to the customers. Our Product Line is divided in to three main parts as Computers for home, small business, large enterprises as shown below
Home occupies 70% of our market share and the rest two occupies 23% and 7 % respectively.
To provide a world-‐class experience to customer we are using the Best-Of-Breed' Approach In our ERP Strategy. We plan to implement enterprise resource planning software from various top players in the market. By employing best of breed applications, we are getting best out put and 100% employee and customer satisfaction.
Problems faced by the Departments and IT recommendations:
R&D Problems:
Inability to monitor, manage and exercise greater control over the development and design process. Recommendation:
Windchill® ProductPoint™ by PTC for Product Development Management. This is the solution for Product development, which is built on top of Microsoft SharePoint.
Data Management in R&D – Dilemma:
The main dilemma among small business groups nowadays is, how effectively and easily they can manage product data’s.
Still some small business user relay on FTP protocols to exchange files through Internet and network share were piece of information is remotely accessed from other computers to other. This is P2P file sharing system. This work for some companies but the issue is how effective these systems are when it comes to complex dates that involve CAD diagrams from R&D department. For example: engineers in R&D will be using CAD software’s to draw chip designs these CAD dates are large and complex. See fig:1 to understand the complexity involved in these diagrams.
Fig:1 Complex R&D data
This involves multiple versions, revisions etc this information has to be shared between multiple user in a common format like PDF or JPEG. Also, tracking all these information is hard using FTP protocols so we are using a PDM tool Windchill® ProductPoint™ offered by PTC.
Why Windchill® ProductPoint™ ?
Advantages and reasons for choosing ProdcutPoint:
• Reduce duplicate data which in turn reduces storage requirements • Finding data using this software is simple also, distributing the data to other
Department is simplified. • Manages assemblies and relationships between parts • Built on top of Microsoft SharePoint which is an added advantage to this product • Maintains history of a product’s development evolution • It reduces time spending accessing data • Reduce time in communicating file changes and design integration • Increase productivity because 3D data is accessible company wide. • Work group are more productive because it is clear who needs particular file
and data • Windchill is secure: R&D data has companies critical and intellectual property
data’s • Cost of lost file recovery and rework is reduced. • Quick and easy to learn • Implemented very quickly • Cost effective when compared to SAP and Oracle. This is also, one of our main
reasons to relay on PTC, as they offer high quality of solution for a cost effective budget.
To make the process easier.
In the R&D work group engineers need to collaborate and track information very effectively the also the dates should be secured. Windchill® ProductPoint™ allows engineers to know who is using what version of data. On top of all every one need to access the data file in a common formats like PDF and JPEG, this is provided by Windchill® ProductPoint™ .
Fig:2 Architecture diagram (R&D)
In the front end, we can make design search, cost estimation, inventory management and also Windchil Powerpoint allow us to pull data from material cost database. On the back end data from various research engineers are fed in to a single file server, (this server is a part of Windchill ) which allows better control over the process.
Department: Logistics Problems:
No transportation optimization capabilities exist in for shipments into or out of the distribution centers.
Recommendation:
Epicor
Why Epicor?
• Enhanced real time analytics • Small business manufactures best because low cost
• Finding data using this software is simple also, distributing the data to other department is simplified.
• Starting from tracking they have entire control over the vehicles, which carries both the raw materials and finished products.
• They have route scheduling system that integrate GPS, digital mapping data,
mileage, and driving directions to support a customer’s distribution needs worldwide.
Architecture explanation:
In the above diagram Epicor monitors our logistic department and their basic operation chart is given below. Epicor will control all the below listed functions
• Inventory control • Order fulfillments • Distribution managements (which include transport and route planning) • Reverse logistics • Packing and Repacking • Traffic, customer billing, tracking, supplier self-‐billing etc
Fig: 3 Architecture diagram (Logistics)
In the front end the information from logistic department and suppliers are fed in to epicor database. They will take care of the entire process listed above and they also, deal with logistics and reach the end customers.
Department: Manufacturing/ Production: Problems:
Suppliers and factories receive the product specifications via email and fax Company has different part naming conventions and part classification for each
regions. Bill of Materials are managed in XLS and Microsoft Access regionally. Solution:
Catalog Management: In the other hand, the company lack of common product
catalog, catalog management enables organizations to develop, manage, and deliver dynamic product catalogs across all channels. Using the system, the company can integrate different region of application and conventions.
Department: Distribution
The problems of supply chain system:
Lack of costing scenarios at the component or BOM level for different factories
Inability to perform costing at the component level and create different costing scenarios. There is also a lack of costing scenarios at the product level the different factories.
Lack of common product catalog due to different regional instance of application and different naming conventions
Solution:
PeopleSoft Enterprise UPK for Fundamental for Financials and Supply Chain Management Software Module: PeopleSoft Enterprise UPK for Fundamental for Financials and Supply Chain Management Software Module offers navigating overview, navigating To and Within pages, using keys and search pages, working with pages, adding and updating data and using PeopleSoft workflow. Input different factories’ information to the system and then the system will output the updated database so that the company is able to solve the problems of lack of costing scenarios.
Supply Planning: Due to cut down the cost scenarios is the most important thing need to solve first, I think using supply planning could solve the problems. The company has different plant locations around the world. To conduct distribution and production meetings weekly or daily, Supply chain planning requires multiple site coordination, and Supply Planning provides around-‐the-‐world collaboration capabilities to help satisfy demand using the inventory and capacity of the whole enterprise. Using Supply Planning will also solve the problem of lack of costing scenarios at the component or BOM level for different factories. Moreover Supply planning also can integrate with business analytics for customer and product profitability so that it can also help sale department analysis product lifecycle.
In a nutshell, the company is lack of cost scenarios at the out BOM level and product line for different factories. Because the company doesn’t have the complete systems
to integrate each factory’s databases, the company might eliminate the overlap between development processes.
I think using PeopleSoft Enterprise UPK for Fundamental for Financials and Supply Chain Management Software Module, catalog management, and Supply Planning will help the department improve its production and save cost. Moreover, the systems improve the company execute each department easier. Due to the complete database and system, BOM level for different factories will be clearer. The information will be more abundant.
Fig 4: Manufacturing
An overview the company’s problem, the company is lack of cost scenarios at the out BOM level and product line for different factories. Because the company doesn’t have the complete systems to integrate each factory’s databases, the company might eliminate the overlap between development processes.
I think using PeopleSoft Enterprise UPK for Fundamental for Financials and Supply Chain Management Software Module, catalog management, and Supply Planning will help the department improve its production and save cost. Moreover, the systems improve the company execute each department easier. Due to the complete database and system, BOM level for different factories will be clearer. The information will be more abundant.
Retail Stores Retail Stores Main Problems
1. Point of Sales (POS) system for retail stores is from Island Pacific Software Company.
2. Accounting for deductions and charge-backs is complex since customers often include multiple orders on one invoice or send in one payment for multiple brands (therefore no ability to post these down to the product level and most can only be posted at the customer level)
Recommendations:
A Point of Sale (POS) system is a system for managing the sales of retail goods. Most retailers use a POS system at their check stands or counters. Using a POS system makes a business much more efficient, lowering the costs of running the business.
Even Island Pacific Software Company is over 25 years in retail software industry, I do believe it is a very professional software company and it also can provide sufficient functions for this company. But, right now this company has 250 workers and 50 retail stores in US; it means there are 5 people worked in retail stores. It doesn’t need to use multi-function software to run its store.
Compare the POS system of PeopleSoft Company to Island Pacific Company’s; PeopleSoft’s POS system is much easier to operate. So, currently this company is more suitable to choose PeopleSoft’s product. Because of its business scale is still small; it doesn’t need to deal with complicated transaction, their transactions are completed all at once, and there is often less variation in the types of products they sell. So, using Island Pacific Software won’t benefit this company too much; otherwise will increase their cost on buying this system. Now, they are planning for more retail stores in the future, so if they need more function to support this system, we could update this system in the future to meet their needs. But, considering the unnecessary cost I suggest they choose PeopleSoft’s Service Management
And I will also suggest buying Pay/Bill Management for retail stores because Point-of-sale systems doesn’t include this function, and customers always use their credit or debit cards at check stands for payment, so it need the other system to operate correctly and more safely during the payment process.
Call center Problems:
Suppliers and factories receive the product specifications via email and fax
Company has not been able to have an effective marketing campaign that is targeted by customer segment and personalized by consumer.
Company sells an average of 45,000 products a day by taking orders through the Arizona call center and faxing the orders to the distribution centers. Their
Telecommunication report indicated that the company is experiencing 15,000 dropped calls per day due to shortage in personnel issues. Additionally, an analysis from consultants estimate demand forecast of 90,000 units per day.
Lack of common product catalog due to different regional instances of application and different naming conventions.
Receiving orders to collecting cash from the department stores.
Company is using Microsoft Outlook and Exchange Server for emails
Recommendations:
Using FREECRM software and sales team automation (voiceCRM with premium support)
• Online based • Don’t need to download the software and we can use on any computer. • this software easy to handle because it has a real-‐world features • According to studies by 2013 75% of customer service will use SaaS. • The main components of service cloud are Call center, email, chat, phone
calls, companies partners etc and they all placed in a single cloud as shown below.
• FREECRM software has different unite such as Call center Automation, Marketing Automation, Customer Service and Management, Sales Force Automation, and Contact Units.
• This system help the customer and the employee instead of dropped number of calls that affect the company the customers have many way to contact the call center one of them is Email and the system support this service.
• Advanced Security & Uptime and Superior Technical Support. • Increase product catalog based to the regional instances.
This software will help the employs to improve the customer service and the quality for their work by creating a call campaign and automating the calls. We can improve the customer service by give the customer feedback back, build customer survey, Import the contact lists from spreadsheet file or Outlook and help the company to have an effective marketing campaign.
Summary: Dates from various departments are fed in to huge database. This data can be employed for OLAP analysis and Data mining. By data mining we can provide
optimal recommendation to the customers. Also, the data can be made available to employees through browsers, See fig below for better understanding.
Fig: 5 Data warehousing
Comparison:
FreeCRM Sugar CRM
On-demand
We can’t open source
On-demand
We can open source
Easy to understand and adopt
No offline client
Easy to understand and adopt
There is offline client
Easy to customize
Dose not has oracle support
Easy to customize
Does has oracle support
The every application of Free CRM.com
Doesn’t support every cloud environment
SugarCRM supports applications running in every cloud environment
Unless you call their customer service first, or they won’t call you ask you do you need help
Customer service positive, call you and ask your require and answer it
Can create and save voice mail/message, user has more than one choice to save the data.
Only text message can be saved, can’t save voice mail/message.
Can create your own form with the link, customer can click the link and give you feed back directly and analysis automactally.
Customers’ feed back needs to manual analysis
There is no trail account can use; you have to You can use trail account for a month, to
pay for use system. evaluate the function is fit your company or not.
Provide to incorporate CRM Tagging ito their hosted
SuarCRM can’t provide incorporate CRM Tagging into their hosted
Software functionality are well and much more than SugarCRM, it can be used on any size of enterprise companies.
Software functionality and feature sets are well suited for small business companies, however, not sufficient for most middle market or enterprise companies.
User can send the text message through the website, easier than by cell phone.
System can’t send the text message through the system; they have to manual call or text them.
User can customize their quick link User can customize their quick link
Doesn’t have a clear introduction for new user, new user might needs to figure out by themselves.
Have a very obviously Training material on first page; new user can easily to learn how to start using this system