eRMA User Guide(Guest)

Advantech RMA Dept

eRMA Layout Description

Advantech Standard Header

3G eRMA Information Bar

Login Block

Search Block

Service Block

Content Area

Advantech Standard Footer

eRMA Home

RMA Status Tracking - List

Input RMA nothen press [Search] button

Searching result is shown.

Click the link on “RMA No” to get detailed information

Remark

1. Search function is available without login

2. It is allowable to search RMA case through RMA No, Customer RMA No and Serial No

Summary Info

Date

Stage

Handler

Repair Result

ForwarderTracking Code

RMA Status Tracking - Detail

Apply eRMA User Account

Click here

Fill out the application form

Submit the request

Notice from Advantech

RMA Policy & Process

Click here

Contact RMA Representative

Click here

Or click individual picture to get detailed contact information

Login eRMA System - 1

Input user name and password then click [Go] button

Remark

eRMA User name is with

E-mail address format

Login eRMA System - 2

User name

Responsible repair center

Logout the system

User profile setting

eRMA Service for registered user

only