ERIK A. MASON

5850 Cameron Run Terrace #712

Alexandria, Virginia 22303

Cell: (571) 659-8783

mason_erik@outlook.com

Objective:

To secure a position in the organization that offers challenge and opportunity for my career development and at the same time serve the organization to the best of my capabilities.

ENTRY-LEVEL SALES / BUSINESS DEVELOPMENT PROFESSIONAL

Self-motivated 22 year old, willing and able to adapt to new working environment and skill-sets. I am upbeat and

work well in a fast paced environment. -- Highly motivated to launch professional customer service career.

Excellent interpersonal, communication and relationship-building skills. Listen attentively, communicate

persuasively and follow through diligently.

Technically skilled -- cross-platform expertise (Win/Mac) and proficiency in Word, Excel, PowerPoint.

KEY COMPETENCIES

Customer Acquisition

Referral/Repeat Business Generation

PowerPoint Presentations

Public Speaking

Sales Reports & Correspondence

Inventory Management

Logistics Coordination

POS Systems

PROFESSIONAL LICENSES

Northern Virginia Food Manager License

PADI SCUBA Certified

EDUCATION

Centreville High School, Centreville, VA General Studies, 2010

WORK EXPERIENCE

Assistant Manager/Service Consultant, July 2015 – Present

Nationwide Tire and Auto, Manassas, Va

Conduct positive and helpful interactions with a diverse customer base while assisting them in the maintenance of their vehicles as well as educating and guiding them in repairs and dangers of vehicle status. Enter services rendered in POS system; prepare daily sales reports for management; conduct monthly inventory; and perform heavy cash handling and reconciliation functions.

Sales Accomplishments:

Proved the ability to multitask, handled large groups of customers, resolve customer issues and excel within a demanding, high-volume setting.

Earned consistent commendations for exemplary service delivery.

Recognized for ability to quickly establish rapport with customers and build a loyal clientele.

Successfully maintain high quality, and consistency of service and products rendered.

Manager/ Lead Operator, Jan 2015- July 2015 The Big Cheese, Alexandria, VA

Supervise and assist with the setup, service, and daily operations of artisan food truck serving local and non-local clientele at special events and daily lunch hours.; and maintain employee quality of service and training.

Sales Accomplishments:

Proved the ability to multitask, handled large groups of customers, resolve customer issues and excel within a

demanding, high-volume setting.

Earned consistent commendations for exemplary service delivery.

Recognized for ability to quickly establish rapport with customers and build a loyal clientele.

Successfully oversee team of employees and maintain high morale, quality, and consistency of service and products rendered.

Server/Bartender, Sept 2014- Jan 2015

Joe’s Pizza & Subs, Marshall, VA

Handle the setup, service and daily operations of bar serving a local diverse clientele, tourists and business travelers.

Enter orders into POS system; prepare daily sales reports for management; conduct monthly inventory; and perform

heavy cash handling and reconciliation functions.

Sales Accomplishments:

Earned consistent commendations for exemplary service delivery.

Recognized for ability to quickly establish rapport with customers, up-sell products and build a loyal clientele.

Selected and streamlined bar products based on analysis of consumption and sales, resulting in super ior

inventory and selection for guests.

Director of Maintenance and Facilities (May-Sep) / Wine pourer for tastings and sales (Feb-May)

Feb 2014 – Sept 2014

Barrel Oak Winery, Delaplane, VA

Provided on-site maintenance and facilities support to the winery ensuring facilities operated in a safe and secure

manner. Ensured facilities discrepancies were quickly corrected so they would not impact business operations or customer environment.

Assisted in serving customers during wine tastings as well as provided sales support when customers purchased products.

Anticipated and met guests' needs while working efficiently in a fast-paced environment.

Sales Accomplishments:

Proved the ability to multitask, handled large groups of customers, resolve customer issues and excel within a demanding, high-volume setting.

Hospitality Guest Services and Support

May 2013- Dec 2013

The Sagamore Hotel & Resort (Four Star, Triple A Resort), Bolton Landing, Bolton, NY

Served food and beverages at a luxury hotel and resort. Anticipated and met guests' needs while working efficiently in a

fast-paced environment.

Sales Accomplishments:

Proved the ability to support many different departments within the resort demonstrating flexibility in employing diverse skill sets and learning new ones.