eric's resume final 4
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Eric K. Ross 220 S LENOLA ROAD APT D803/Maple Shade, NJ 08052 Home (609) 518 2083 Cell: (856) 313-5037 * E-mail: [email protected] _______________________________________________________________________________ _____________ Passionate, detail-oriented professional with experience in customer relations, support and account management for Fortune 500 companies, seeking position where well-organized team players with strong work habits and ability to function efficiently in pressured situations are valued. ______________________________________________________________________________________ ____________ PROFESSIONAL SKILLS o MEDICAL TERMINOLOGY o MICROSOFT EXCEL 2010 o GOVERNMENT INSURANCE GUIDELINES o PROCEDURAL CODING (CPT) o MICROSOFT WORD 2010 o PATIENT REGISTRATION FORMS o UP-04 FORMS o PAYMENT POSTING o DIAGNOSTIC CODING HCPCS (LEVEL II) o CMS-1500 FORMS o EXPLANATION OF BENEFITS o PATIENT CHARTING o INSURANCE GUIDELINES o PRE-AUTHORIZATION/CERTIFICATION o MEDICAL RECORDS REVISION o ANATOMY AND PHYSIOLOGY o ELECTRONIC CLAIMS SUBMISSION o ELECTRONIC MEDICAL RECORDS ______________________________________________________________________________________ _______________ PROFESIONAL EXPERIENCE: Penn Credit Corporation – Mt. Laurel, New Jersey, January 2014 – Present Senior Customer Service Representative: Responsibilities: Receive incoming telephone calls via Penn Credit Corporation’s predictive dialing, loop collections and electronic messaging system. In accordance with all state and federal regulations, give professional customer service help to clients pertaining to delinquent credit card, mortgage and Florida Traffic violations. Utilize several core skip tracing and scrubbing processes to effective locate and resolve customer delinquencies. Successfully reconcile discrepancies and resolve customer complaints. Verify and accept customer payments via credit/debit card, Western Union or direct check. Title Resource Group - Mt Laurel, New Jersey, March 2011- November 2013 Notary Help Desk Representative:
Transcript of eric's resume final 4
Eric K. Ross220 S LENOLA ROAD APT D803/Maple Shade, NJ 08052
Home (609) 518 2083 Cell: (856) 313-5037* E-mail: [email protected]
____________________________________________________________________________________________Passionate, detail-oriented professional with experience in customer relations, support and account management for Fortune 500 companies, seeking position where well-organized team players with strong work habits and ability to function efficiently in pressured situations are valued.__________________________________________________________________________________________________PROFESSIONAL SKILLS
o MEDICAL TERMINOLOGYo MICROSOFT EXCEL 2010o GOVERNMENT INSURANCE GUIDELINESo PROCEDURAL CODING (CPT)o MICROSOFT WORD 2010o PATIENT REGISTRATION FORMSo UP-04 FORMSo PAYMENT POSTINGo DIAGNOSTIC CODING HCPCS (LEVEL II)
o CMS-1500 FORMSo EXPLANATION OF BENEFITSo PATIENT CHARTINGo INSURANCE GUIDELINES o PRE-AUTHORIZATION/CERTIFICATIONo MEDICAL RECORDS REVISION o ANATOMY AND PHYSIOLOGYo ELECTRONIC CLAIMS SUBMISSION o ELECTRONIC MEDICAL RECORDS
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PROFESIONAL EXPERIENCE:
Penn Credit Corporation – Mt. Laurel, New Jersey, January 2014 – PresentSenior Customer Service Representative:
Responsibilities: Receive incoming telephone calls via Penn Credit Corporation’s predictive dialing, loop collections and electronic messaging system. In accordance with all state and federal regulations, give professional customer service help to clients pertaining to delinquent credit card, mortgage and Florida Traffic violations. Utilize several core skip tracing and scrubbing processes to effective locate and resolve customer delinquencies. Successfully reconcile discrepancies and resolve customer complaints. Verify and accept customer payments via credit/debit card, Western Union or direct check.
Title Resource Group - Mt Laurel, New Jersey, March 2011- November 2013Notary Help Desk Representative:
Responsibilities: Assisted the notaries by troubleshooting computer issues by walking through the installation process. Reassigned passwords when they became obsolete. Recovered closing documents and forwarded as needed. Created and posted an hourly report, using Microsoft Excel, on the status of the availability of the notaries in relationship to the time of mortgage closing.
Popular Mortgage Servicing Inc. - Cherry Hill, New Jersey, October 2007- July 2011Loan Counselor:
Responsibilities: In call center environment, coordinated inbound and outbound calls on 30 through 90+ days delinquent accounts to mortgage debtors on Private Label Invested accounts for payment. Conferred with clients regarding reason for delinquency and arranged repayment plans to bring accounts current. Performed account maintenance updates, such as stops, flags and tasks. Placed calls to financial advisors as needed. Ensured compliance with all investor, agency and guarantor guidelines, including all applicable laws, as they related to collections.
Accounts Receivable Management LLC - Thorofare, New Jersey, October 1996- October 2007Credit and Collections Senior Representative:
Responsibilities: Contacted debtors to establish identity and confirm debt amount, payment options and arrangements available. Summarized payment opportunities and consulted to recommend best available alternatives. Trained new employees in collection tactics and the Fair Debt Collections Practices Act and the progressive dialer while making two hundred calls per day.
EDUCATION:
Harris School of Business Cherry Hill, New JerseyCertified Health Claims Specialist 2013
Computer Learning Center, Philadelphia, PennsylvaniaCertificate in Computer Programming 1987
United States ArmyHonorable Discharge 1986
