YEARZERO

New ways of working

In Partnership with

Breaking Down Offi ce Walls: Lync 2010 Everything you need to communicate

within an organisation, Lync facilitates

audio, video, collaboration and instant

messaging, using familiar software and

time-saving features like ‘presence’ to tell

you who is available and the best way they

can be contacted.

As organisations struggle with a more

distributed workforce and a proliferation of

communication devices and

applications, Lync provides a single

interface that breaks down offi ce walls to

facilitate collaboration and instant

communication regardless of location.

By connecting people in new ways,

anytime, anywhere, you can reduce costs

and increase productivity. Used as a

replacement for traditional telephony,

further savings are guaranteed. Adoption

is quick and easy with features and

functionality accessed through Microsoft

Offi ce, using the same contacts and

calendar for making calls or setting up a

video conference. A skills search function

makes it an invaluable tool for bringing

people together.

More for Less: Virtual Client Services Ergo is at the forefront of Virtual Clients

Services, a revolutionary new way to

deliver applications to users form a

centrally hosted environment. With a

service fl avour for every type of worker and

every type of business, Ergo offers a

portfolio of options for direct delivery to

the user’s client, from publishing specifi c

applications to full-blown Virtual Desktop

Infrastructure. By centralising the

provisioning and ongoing management of

core client services, organisations are able

to dramatically reduce IT costs, do more

with less, and free up IT staff to work on

other projects. Service desk calls fall by up

ten per cent and Total Costs of Ownership

savings are around 35 per cent.

Upgrades and security patches become

routine. Compliance, control and security

functions are easier to manage and a new

agility allows the business to fl ex IT

services up and down to meet the

demands of the business.

Automating IT Operations: Microsoft System Center SuiteManaging IT as a service that’s delivered

back to the business is a concept that has

been pioneered in Ireland by Ergo. As the

country’s only Microsoft Services Ready

Partner, we have the skill and knowledge

to optimise System Center for your

business.

A highly automated suite of applications,

System Center manages physical and

virtual IT environments across data

centres, client computers, and personal

devices. It helps achieve the diffi cult

balance of empowering employees with

the fl exibility they need to be productive,

while providing IT with the necessary

controls to keep it safe and secure.

Ergo recommends System Center as the

superior management tool for virtualised

environments and cloud delivery. An

orchestration console lets you integrate

public and private clouds, while

self-service tools facilitate quick

provisioning. Unifi ed performance

monitoring provides visibility across the

entire estate.

Ergo and Microsoft PartnershipErgo is a Microsoft Gold Partner with 19 years experience. As a trusted technology partner, we help our clients develop and maintain

cost-effective and effi cient IT environments built on proven Microsoft technology which provides the highest levels of security,

reliability, and scalability for organisations business-critical applications.

Ergo have the largest number of Microsoft accredited engineers and developers in Ireland. We are proud to be the only Microsoft

partner in Europe to be Services Ready for System Center - the highest achievement for service delivery in a specialist area and one of

only two Microsoft partners in Ireland to be Services Ready for SharePoint 2010. Ergo also benefi t from a premiere support agreement

with Microsoft, giving clients access to the highest echelons of Microsoft’s knowledge base (only two partners in Ireland have this).

What does all this mean? It means you can trust us to advise you on the right technologies, to deploy them to best practice standards

and to support you in ensuring that you get the most out of the investment you have made in Microsoft technologies.

For more information call 1850 374673, email info@ergogroup.ie or visit www.ergogroup.ie

Consulting | Software Solutions | IT Infrastructure

What is Year Zero?There have been significant changes in the software and services we deliver at Ergo, making it easier for our customers to leverage technology for business advantage. We call it Year Zero because we believe it’s the start of a new era that will see a profound shift in the way organisations go about their business. Central to this change are new ways of working.

Using an ecosystem of Microsoft products, deployed and integrated by Ergo, you will benefit from a new-found agility with improved business processes that touch every corner of your business.

There are software solutions for collaboration and information sharing, business intelligence, IT systems management, and virtual infrastructure for working anytime, anywhere. There is the new option of the cloud, a here-and-now alternative to traditional models of IT delivery.

Collectively, these are concepts and tools for delivering more with less. Many of the components are available out-of-the box to Microsoft users, maximising investment in challenging economic times, enabling organisations to get up and running without having to embark on complex IT projects that demand heavy capital outlay.

Business transformation is now affordable and within everybody’s grasp. With Ergo you can make it happen.

Transform your business with Ergo

A New World of Collaboration: SharePoint 2010Microsoft’s collaboration

software is an enterprise

solution that offers one place

to go and one place to work. At

its simplest, it forms the basis

for an intranet site, hosting

content that can be shared and

searched across an organisation.

It’s an easy and affordable way

of connecting teams,

improving access to information

and increasing productivity.

Whether you are dealing with

traditional documents, web or

social media content,

SharePoint becomes a fulcrum

for data that reduces the cost of

maintaining multiple

systems. More sophisticated

benefits will be enjoyed by

teams that want document

version control or individuals

with compliance

responsibilities that need to

apply retention schedules and

legal holds.

Specialist workflows can be

developed, such as Ergo’s PMO

Portal Web Part for project

managers.

SharePoint can also be adapted

for specific processes like

scanning and indexing, contract

management and helpdesks.

Smarter Ways of Working: Business Intelligence Using Microsoft SQL Server and

SharePoint as building blocks,

Ergo provides its customers

with the type of BI solution that

was once the sole preserve of

large corporations. Best of all,

employees in different business

units are empowered with

familiar Office software to

analyse data, compile reports

and share insights with

colleagues.

Self-service tools facilitate

access though a browser to

virtually any data source across

the organisation. Content-driven

dashboards and scorecards are

created that enable users to

answer questions and dig down

into the root cause of business

performance issues.

Using familiar components from

the Microsoft stack, the IT

department is able to manage

and monitor the data centrally,

ensuring integrity is always

maintained and that users are

always working with the most

accurate and up-to-date

information.

Heading for the Cloud: Office 365/Azure As well as relieving

organisations of having to

manage and maintain

complex systems, the cloud

offers lower and more

predictable costs, shifting IT

from capital to operational

expenditure. Faster

deployment and robust

multi-layered security

strengthen the case for a new

IT model that more and more

Ergo customers are starting to

embrace.

Office 365 is the most significant

software-as-a-service

proposition to date, a cloud

version of Microsoft’s

best-selling communications

and collaboration suite, now

available with pay-as-you-go

pricing options. Easy to use and

administer, Ergo can help make

it a secure and fully

integrated part of a business.

The cost-saving principles of

the cloud are delivered to

maximum effect by Ergo on

Microsoft’s Azure platform.

Software solutions can be

developed with little or no outlay

and delivered back to the

business as a seamless

pay-as-you go service.

Building Better Relationships: Dynamics CRM The beauty of Microsoft’s CRM

solution is that it lets

organisation build better

customer relationships from

familiar software. Integration

with Outlook, the contacts,

calendar and email application

in Office, makes CRM central to

the business rather than an ad

hoc extra.

Ergo can help you create a

360-degree view of client

lifecycle management.

Drawing on a single and

consistent source of data, we

can help you create more

targeted marketing campaigns

or build loyalty with

multi-channel strategies.

We can deploy Dynamics on

premise or in the cloud as a

SaaS (Software-as-a-Service)

solution. We can customise it

to meet the needs of your sales

team, marketing department

or customer service agents. We

can even use the Dynamics

platform to develop xRM

solutions for any line of business

application, where ‘x’ stands for

‘any’ relationship in business-to-

business interactions.

“It’s about transforming productivity in organisations. I think we have

a great opportunity to help our customers really get the most of their

own people, their own suppliers, their vendors, their partners, to make

their organisations as productive as possible in a very

challenging economic time.”

Paul Rellis, Managing Director, Microsoft Ireland

“2008 was a watershed year for the Irish economy. Life

hasn’t been the same and my view is that life won’t be the

same for a long time, if ever. Year Zero is about new ways of

working, giving people the tools to deliver value within their

organisations in a whole new way.”

John Purdy, CEO, Ergo

What is Year Zero?There have been significant changes in the software and services we deliver at Ergo, making it easier for our customers to leverage technology for business advantage. We call it Year Zero because we believe it’s the start of a new era that will see a profound shift in the way organisations go about their business. Central to this change are new ways of working.

Using an ecosystem of Microsoft products, deployed and integrated by Ergo, you will benefit from a new-found agility with improved business processes that touch every corner of your business.

There are software solutions for collaboration and information sharing, business intelligence, IT systems management, and virtual infrastructure for working anytime, anywhere. There is the new option of the cloud, a here-and-now alternative to traditional models of IT delivery.

Collectively, these are concepts and tools for delivering more with less. Many of the components are available out-of-the box to Microsoft users, maximising investment in challenging economic times, enabling organisations to get up and running without having to embark on complex IT projects that demand heavy capital outlay.

Business transformation is now affordable and within everybody’s grasp. With Ergo you can make it happen.

Transform your business with Ergo

A New World of Collaboration: SharePoint 2010Microsoft’s collaboration

software is an enterprise

solution that offers one place

to go and one place to work. At

its simplest, it forms the basis

for an intranet site, hosting

content that can be shared and

searched across an organisation.

It’s an easy and affordable way

of connecting teams,

improving access to information

and increasing productivity.

Whether you are dealing with

traditional documents, web or

social media content,

SharePoint becomes a fulcrum

for data that reduces the cost of

maintaining multiple

systems. More sophisticated

benefits will be enjoyed by

teams that want document

version control or individuals

with compliance

responsibilities that need to

apply retention schedules and

legal holds.

Specialist workflows can be

developed, such as Ergo’s PMO

Portal Web Part for project

managers.

SharePoint can also be adapted

for specific processes like

scanning and indexing, contract

management and helpdesks.

Smarter Ways of Working: Business Intelligence Using Microsoft SQL Server and

SharePoint as building blocks,

Ergo provides its customers

with the type of BI solution that

was once the sole preserve of

large corporations. Best of all,

employees in different business

units are empowered with

familiar Office software to

analyse data, compile reports

and share insights with

colleagues.

Self-service tools facilitate

access though a browser to

virtually any data source across

the organisation. Content-driven

dashboards and scorecards are

created that enable users to

answer questions and dig down

into the root cause of business

performance issues.

Using familiar components from

the Microsoft stack, the IT

department is able to manage

and monitor the data centrally,

ensuring integrity is always

maintained and that users are

always working with the most

accurate and up-to-date

information.

Heading for the Cloud: Office 365/Azure As well as relieving

organisations of having to

manage and maintain

complex systems, the cloud

offers lower and more

predictable costs, shifting IT

from capital to operational

expenditure. Faster

deployment and robust

multi-layered security

strengthen the case for a new

IT model that more and more

Ergo customers are starting to

embrace.

Office 365 is the most significant

software-as-a-service

proposition to date, a cloud

version of Microsoft’s

best-selling communications

and collaboration suite, now

available with pay-as-you-go

pricing options. Easy to use and

administer, Ergo can help make

it a secure and fully

integrated part of a business.

The cost-saving principles of

the cloud are delivered to

maximum effect by Ergo on

Microsoft’s Azure platform.

Software solutions can be

developed with little or no outlay

and delivered back to the

business as a seamless

pay-as-you go service.

Building Better Relationships: Dynamics CRM The beauty of Microsoft’s CRM

solution is that it lets

organisation build better

customer relationships from

familiar software. Integration

with Outlook, the contacts,

calendar and email application

in Office, makes CRM central to

the business rather than an ad

hoc extra.

Ergo can help you create a

360-degree view of client

lifecycle management.

Drawing on a single and

consistent source of data, we

can help you create more

targeted marketing campaigns

or build loyalty with

multi-channel strategies.

We can deploy Dynamics on

premise or in the cloud as a

SaaS (Software-as-a-Service)

solution. We can customise it

to meet the needs of your sales

team, marketing department

or customer service agents. We

can even use the Dynamics

platform to develop xRM

solutions for any line of business

application, where ‘x’ stands for

‘any’ relationship in business-to-

business interactions.

“It’s about transforming productivity in organisations. I think we have

a great opportunity to help our customers really get the most of their

own people, their own suppliers, their vendors, their partners, to make

their organisations as productive as possible in a very

challenging economic time.”

Paul Rellis, Managing Director, Microsoft Ireland

“2008 was a watershed year for the Irish economy. Life

hasn’t been the same and my view is that life won’t be the

same for a long time, if ever. Year Zero is about new ways of

working, giving people the tools to deliver value within their

organisations in a whole new way.”

John Purdy, CEO, Ergo

YEARZERO

New ways of working

In Partnership with

Breaking Down Offi ce Walls: Lync 2010 Everything you need to communicate

within an organisation, Lync facilitates

audio, video, collaboration and instant

messaging, using familiar software and

time-saving features like ‘presence’ to tell

you who is available and the best way they

can be contacted.

As organisations struggle with a more

distributed workforce and a proliferation of

communication devices and

applications, Lync provides a single

interface that breaks down offi ce walls to

facilitate collaboration and instant

communication regardless of location.

By connecting people in new ways,

anytime, anywhere, you can reduce costs

and increase productivity. Used as a

replacement for traditional telephony,

further savings are guaranteed. Adoption

is quick and easy with features and

functionality accessed through Microsoft

Offi ce, using the same contacts and

calendar for making calls or setting up a

video conference. A skills search function

makes it an invaluable tool for bringing

people together.

More for Less: Virtual Client Services Ergo is at the forefront of Virtual Clients

Services, a revolutionary new way to

deliver applications to users form a

centrally hosted environment. With a

service fl avour for every type of worker and

every type of business, Ergo offers a

portfolio of options for direct delivery to

the user’s client, from publishing specifi c

applications to full-blown Virtual Desktop

Infrastructure. By centralising the

provisioning and ongoing management of

core client services, organisations are able

to dramatically reduce IT costs, do more

with less, and free up IT staff to work on

other projects. Service desk calls fall by up

ten per cent and Total Costs of Ownership

savings are around 35 per cent.

Upgrades and security patches become

routine. Compliance, control and security

functions are easier to manage and a new

agility allows the business to fl ex IT

services up and down to meet the

demands of the business.

Automating IT Operations: Microsoft System Center SuiteManaging IT as a service that’s delivered

back to the business is a concept that has

been pioneered in Ireland by Ergo. As the

country’s only Microsoft Services Ready

Partner, we have the skill and knowledge

to optimise System Center for your

business.

A highly automated suite of applications,

System Center manages physical and

virtual IT environments across data

centres, client computers, and personal

devices. It helps achieve the diffi cult

balance of empowering employees with

the fl exibility they need to be productive,

while providing IT with the necessary

controls to keep it safe and secure.

Ergo recommends System Center as the

superior management tool for virtualised

environments and cloud delivery. An

orchestration console lets you integrate

public and private clouds, while

self-service tools facilitate quick

provisioning. Unifi ed performance

monitoring provides visibility across the

entire estate.

Ergo and Microsoft PartnershipErgo is a Microsoft Gold Partner with 19 years experience. As a trusted technology partner, we help our clients develop and maintain

cost-effective and effi cient IT environments built on proven Microsoft technology which provides the highest levels of security,

reliability, and scalability for organisations business-critical applications.

Ergo have the largest number of Microsoft accredited engineers and developers in Ireland. We are proud to be the only Microsoft

partner in Europe to be Services Ready for System Center - the highest achievement for service delivery in a specialist area and one of

only two Microsoft partners in Ireland to be Services Ready for SharePoint 2010. Ergo also benefi t from a premiere support agreement

with Microsoft, giving clients access to the highest echelons of Microsoft’s knowledge base (only two partners in Ireland have this).

What does all this mean? It means you can trust us to advise you on the right technologies, to deploy them to best practice standards

and to support you in ensuring that you get the most out of the investment you have made in Microsoft technologies.

For more information call 1850 374673, email info@ergogroup.ie or visit www.ergogroup.ie

Consulting | Software Solutions | IT Infrastructure