Ercc

Coming together is a beginning. Keeping together is progress. Working together is success.

Confidential. © 2009-2010 Knowlarity Communications (P) Ltd. Please destroy if you are not the intended recipient

Communication Unbound

Confidential. © 2009-2010 Knowlarity Communications (P) Ltd. Please destroy if you are not the intended recipient 2

About Knowlarity

Knowlarity (P) Ltd is a pioneer in automated voice technologies with an inexpensive hosted custom voice

solution that organizations use to make personalized calls to lacs of their customers in a day. The technology

can be used for both – managing personalized relationship with existing customers or in prospecting new

customers. Knowlarity (P) Ltd. is the pioneer of cloud telephony based solutions.

Hosted on fault tolerant world-wide cluster of >10,000 servers

Knowlus – call processing engine designed to be fault tolerant and scalable to 10M calls /day.

Multiple Telcos for fault tolerance

Telco 1

Telco 2

Telco 3

• Designed for fault tolerance , massive scalability and quick extensibility• Uses the best –in-the-world, yet to be commercialized, technologies from Carnegie Mellon University research

labs, USA and developed by all star team of engineers from Google India and Indian Institute of Technology.• Proprietary technology developed for first time in India• Developed as a platform for quick iterations of market inputs and product development


Innovation- Cloud Telephony

PC

Phone

Fax

Laptop

MobileServer

Virtual Receptionist clickToCall

phoneAll superFax

superConference

Internet

Solution

Phone

Web Cloud Telephony

Cloud Telephony View

Solution


Cloud Advantages


ERCC System Architecture


Theft

Fire Warnings

Theft Attacks

Flood Warnings

Terror Attacks

The Concept of E.R.C.C.

• In an emergency, the ability to instantly communicate with multiple audiences can make the difference between a minor event and a major crisis.

• E.R.C.C. is a customizable, telephone cum web based emergency notification system designed to provide instant communication with people around the corner or around the world.

• Reach up to 3000 people in 2 minutes with voice messages delivered through landline and mobile phones.

• The system is off-site, redundant, reliable and completely scalable.


Calls

A designated caller triggers the alarm number of ERCC.

Our servers broadcast the alarm to thousands of people at once.

1000s of people receive emergency alert on their phone

Building catches fire

E.R.C.C. – How it Works ?

• A web interface is provided which can be customized as per need.

• User uploads the phone book containing the phone numbers of people to be alerted during an emergency.

• Specify the designated phone numbers that can trigger the ERCC alarm during an emergency.

• During an Emergency, alarm can be triggered using any of the designated phone number like that of owner, security guard, facility manager etc.


4 Simple Steps to Safety

• Step1: In case of emergency, call the ERCC Number from any of the designated mobile phones or via web panel.

• Step2: Specify the nature of emergency by pressing keys on your mobile phone as instructed by ERCC or select the preconfigured IVR on web panel.

• Step3: ERCC System pulls the pre-specified phone book from the server containing numbers of people to be alerted.

• Step4: The people listed in the ERCC phonebook receive a call on their mobile phone. The system tries to reconnect with people who haven’t answered the calls for ten minutes.


Information Flow

Welcome to ERCCPlease select the Emergency Type

Press 1 for Transport Disruption

Press2 for Fire AlarmPress 3 for Earthquake

………Press 9 for Bomb Blast

Please Select the phonebook Press 1 for First Floor

Press 2 for Second FloorPress 3 for visitors

Press 4 for All Employees

Employee will receive

automated pre-recorded calls

depending on the emergency set.

Knowlarity Server

Please Enter the pin to

confirm and trigger the

Alarm

ERCC Phonebook Database

They will also receive an sms alert – with the type of

Emergency Selected

Employee

EMC server Triggering ERCC Phone book

update API

EMC server Triggering ERCC Phone book

update API


ERCC

Employees

Visitor

Conference

Pre-recorded

Call & Forward

Guest Registration

Alert

ERCC

Personalized Message

SMS Update

E.R.C.C Power Features


Advantage

•Alert up-to 3,000 people in 2 minute : Our Emergency Number works on cloud telephony platform; hence all the calls will be done simultaneously as well as this number will never be down or engaged.

•Speed Response Time with Real-Time ReportingERCC provides real-time reporting of calls and call receipts, and easy-to-read, Web-

based reports allow you to immediately view if a call was sent and received during the alert.

•Multiple Phone Books : separate phone book for Admin, Security, Quality, Fire, Vendor, Transport etc , so that only dedicated user will listen the message

•Alert People of Emergency in Local Language : Option to broadcast up to 9 pre-recorded messages in multiple languages. This feature is especially useful in reaching out to a mutli-cultural environment.


Advantages

• Telephone cum Web Based Solution : In case somebody does not picks up the call, system will try at least 10 times to connect to that number followed by a text message ensuring that information has been communicated to the intended recipient

• No Hardware / Software Required : ERCC does not involve any on-premise hardware for its functioning.

• Extensive Run time Reporting : Automated report is generated immediately after and an emergency happens or a mock drill is conducted. The report can be downloaded and recorded for audit purpose

• Increase Safety, Reduce Risk Messages can be prepared beforehand to handle almost any emergency situation, allowing a lightning-fast response.


Catering to…

• Companies can communicate with whole departments over telephone by dialing a single number. • Effectively used for internal corporate communication such as:• Notifying all employees, all departments, various branches about unexpected situation or any other

information. • Recording/pre-recording and broadcasting the voice calls with a simple press of a button.• Providing facility to do conferencing with group of people at the time of emergency.• Automating the manual process handling to inform individual and reducing the total cost of

management.


• Plant Security & C ommunication : Extremely effective in the plant area which is expanded in large open area, where other tools

of communication like PA system or EPABX line availability is a complex process. ERCC provides the facility to communicate and coordinate with the employees working in these areas through their mobile phone and any one can inform about any kind of emergency in those area to their department. Here the response time is less than a minute therefore rescue or QRT team can reach at the critical site on time and avoid any further damages.

• Director Speak: ERCC comes with a built in feature in where Director can record his voice and store in the

system. His voice will be relayed to employees on their birthdays and any other important days of employees’ life. This is really personalized system and helps bring everybody closer.

ERCC Application


• Internal Communication: Helps large organization to make their internal communication more effective and interactive.

AS ERCC based on voice calls , hence it always attract the attention of audience about the message and its persistent calling facility where call will keep on coming until and unless it will not picked assures that important message get delivered at right time. It is very useful for the department like HR where they want to communicate to their employees about any announcement like Holiday celebrations, announcement about certain achievements, women club member etc.

• IT Department : ERCC plays a very important role for IT dept , where frequent mass announcement like server

failure, system down time or maintenance keep on coming, hence they can inform to all employees about these announcement in advance.

ERCC Application


Some of our Clients

And many more…


Thank You !!

And many more…

For Enquires Call: XXXXXXXXXXXXXXXXX

Ercc

Documents

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