Erbeterdezaak.nl Bedrijfs processen overzicht Een voorbeeld © de vries business consultancy, 2008.
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Transcript of Erbeterdezaak.nl Bedrijfs processen overzicht Een voorbeeld © de vries business consultancy, 2008.
erbeterdezaak.nl
Bedrijfs processen overzicht
Een voorbeeld
© de vries business consultancy, 2008
erbeterdezaak.nl
Warehousing Warehousing & Distribution& Distribution
HR processes
IT processes
Quality processes
Finance &control
processes
Business Creation processBusiness Creation process Marketing executionMarketing execution
Procure to payProcure to pay Order to cashOrder to cash
Customerand
consumerneedsand
LegalReq’ments
Stakeholdersatisfaction:
Consumers CustomersOur people
ShareholdersSociety
Strategy deployment
Strategy development Process
© de vries business consultancy, 2008
erbeterdezaak.nl
Het primaire proces van “dozen schuiven”:
• Spullen bestellen• Opslaan in het magazijn• Klantenorders ontvangen• Orders uitleveren• Geld ontvangen• Leveranciers betalen
….en graag in deze volgorde!
Warehousing Warehousing & Distribution& Distribution
Procure to payProcure to pay Order to cashOrder to cash
© de vries business consultancy, 2008
erbeterdezaak.nl
Warehousing & Distribution
Procure to pay Order to cash
Business Creation processBusiness Creation process Marketing executionMarketing execution
© de vries business consultancy, 2008
Het proces dat de product portfolio bepaald enhet proces dat zorgt dat er er vraag is naar het product
erbeterdezaak.nl
Warehousing & Distribution
Procure to pay Order to cash
Marketing executionBusiness Creation process
Customerand
consumerneeds
Strategy deployment
Strategy development Process
© de vries business consultancy, 2008
erbeterdezaak.nl
Customerand
consumerneedsand
LegalReq’ments
Stakeholdersatisfaction:
Consumers CustomersOur people
ShareholdersSociety
Strategy deployment
Strategy development Process
Warehousing & Distribution
Procure to pay Order to cash
Marketing executionBusiness Creation process
© de vries business consultancy, 2008
erbeterdezaak.nl
HR processes
IT processes
Quality processes
Finance &control
processes
Warehousing & Distribution
Procure to pay Order to cash
Marketing execution Business Creation process
Strategy deployment
Strategy development Process
Customerand
consumerneedsand
LegalReq’ments
Stakeholdersatisfaction:
Consumers CustomersOur people
ShareholdersSociety
© de vries business consultancy, 2008
erbeterdezaak.nl
Warehousing Warehousing & Distribution& Distribution
HR processes
IT processes
Quality processes
Finance &control
processes
Business Creation processBusiness Creation process Marketing executionMarketing execution
Procure to payProcure to pay Order to cashOrder to cash
Customerand
consumerneedsand
LegalReq’ments
Stakeholdersatisfaction:
Consumers CustomersOur people
ShareholdersSociety
Strategy deployment
Strategy development Process
© de vries business consultancy, 2008
erbeterdezaak.nl
Production processProduction process Warehousing & Distribution
HR processes
IT processes
Quality processes
Finance &control
processes
Business Creation process Marketing and Sales execution
Procure to pay
Order to cash
Customerand
consumerneedsand
LegalReq’ments
Stakeholdersatisfaction:
Consumers CustomersOur people
ShareholdersSociety
Strategy deployment and communications
Strategy development Process
Production process
© de vries business consultancy, 2008
erbeterdezaak.nl
Breng de volgende processen onder in het proces plaatje
- Persbericht uitsturen- Opnieuw verpakken van afgekeurde producten (rework)- Voorraad van het magazijn opnemen- Kantoor artikelen kopen- Klantenklachten afhandelen- Retouren terugzetten in magazijn- Credit nota’s verwerken - Kwartaal afsluiting- Nieuwe software installeren- Jaar afsluiting- Inbrengen nieuw product in verkoop systeem- Nieuwe verpakking ontwerpen
Oefening
© de vries business consultancy, 2008
erbeterdezaak.nl
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© de vries business consultancy, 2008
