ER ad CLO v2 (1)

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THE KEYS TO LEARNING SUSTAINMENT Interval reinforcement – people learn better in small bites RESEARCH SHOWS THAT LEARNERS RETAIN TRYING SOMETHING NEW THE SOLUTION = PRACTICE 2 10-12% of what they are taught in a workshop or eLearning When learners return to their real world, trying the new skills evokes a resistance to change and a threat response. Result = they do it the same as before Give FEEDBACK and COACHING Using Roleplay PROFESSIONALS There are 2 MAJOR CHALLENGES for Learning & Development Organizations 1 Learners DO NOT RETAIN training content Learners DO NOT USE the content taught ! The 10,000 Hour Rule of Deliberate Practice to master a new skill Research shows that people learn and retain a new skill by: 70 20 10 70% On the job - practice (experience) 20% informal learning (observing others) 10% formal learning (workshops- eLearning - reading) WHY DON’T THEY? Create TRUST vs ASSESSMENT in the process HOW DO YOU PRACTICE? Even the best athletes, police officers, musicians, actors, doctors and lawyers practice...business people do not! Safe and deliberate PRACTICE Break down the process into small steps and master them Repeat and increase skill & intensity to create long-term memory Receive feedback and coaching from a professional to ensure improvement and decrease bad habits Measure and track progress Simulate reality to increase intensity, emotion and stress 5. 1. 3. 4. 2. www.e-roleplay.com

Transcript of ER ad CLO v2 (1)

Page 1: ER ad CLO v2 (1)

THE KEYS TO LEARNING

SUSTAINMENT

Interval reinforcement – people learn better in small bites

RESEARCH SHOWS THAT LEARNERS RETAIN

TRYING SOMETHING

NEW

THE SOLUTION = PRACTICE

2

10-12%

of what they are taught in a workshop or eLearning

When learners return to their real world, trying the new skills evokes a resistance to change and a threat response. Result = they do it the same as before

Give FEEDBACK and COACHING

Using Roleplay PROFESSIONALS

There are 2 M

AJO

R

CH

ALLEN

GES

for Learn

ing &

Develo

pm

ent O

rganizatio

ns

1 Learners DO NOT RETAIN training content

Learners DO NOT USE the content taught

!

The 10,000 Hour Rule of Deliberate Practice to master a new skill

Research shows that people learn and retain a new skill by:

70

2010

70% On the job - practice (experience)

20% informal learning (observing others)

10% formal learning (workshops- eLearning - reading)

WHY DON’T THEY?

Create TRUST vs ASSESSMENT in the process

HOW DO YOU PRACTICE?Even the best athletes, police officers, musicians, actors, doctors and lawyers practice...business people do not!

Safe and deliberate PRACTICE

Break down the process into small steps and master them

Repeat and increase skill & intensity to create long-term memory

Receive feedback and coaching from a professional to ensure improvement and decrease bad habits

Measure and track progress

Simulate reality to increase intensity, emotion and stress

5.

1.

3.

4.

2.

www.e-roleplay.com

Page 2: ER ad CLO v2 (1)

Practice sales or coaching conversations with a professionalcoach giving real time feedback.

Telephone roleplaying with professionals who are trained inyour sales and coaching process.

Since our launch in 2000, wehave conducted more than150,000+ sales, service,and management practicesessions globally. OurRoleplayers are certifiedcoaches and professional

Actors with an averagetenure of 10 years.

Contact [email protected] www.e-roleplay.com

Toronto 416.366.6296 Chicago 312.878.0602

In PersonWorkshops

Sustainment& Assessment

1:1 Telephone& Live Roleplay

PracticeSales - Contact Centers B2B B2CCustomer Service

Coaching Leadership DevProduct & Process

Team Dynamics

Helping business professionals improve through practice.

Practice With Us, Not Your Clients

e-roleplay Inc. creates realistic one-on-onepractice conversations that allow participantsto convert the knowledge they obtainedduring training into well-honed skills. Wework with you to build a customized programthat helps you practice, sustain and reinforceyour learning and development investments.

“Having theopportunity to try

some new things withe-roleplay gave me

the confidence to usethem in real clientconversations.”

“e-roleplay’s workshopwas an amazing

experience. We got topractice the things we

learned in real time andhad a lot fo fun while

doing it! ”

Value & ROI

Use existing L&D content or use our learning modules

Reduce learning re-designand deployment costs

Reduce travel and outof office time

Bite sized learning andretention

Practice makes better

Promote and inspire individualdevelopmentData is reported by team and individual

1:1Developmental

Coaching& Learning

Content TutorialPsychometric Debrief