eQuipMe - Mobile Solution for Field Service Technicians
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Right technician at the right time at right place. Assign tasks to your field technicians based on their locations without having to call them each time. Why Mobile Field Service Suite? Smart Scheduling Report labor & parts, invoice from the field and realize revenues quicker. With customer sign-off on invoices, avoid customer complaints as well. Quicker Revenue Realization Avoid empty miles during the day. Sort tasks based on distances and get navigation support. Real-Time GPS Tracking Already using an IT system to track service requests? Now extend that onto mobile devices seamlessly. Connect to Existing Systems Don’t depend on paper list of parts. Allow technicians to access the parts database, check availability and report accurate costs. Real-Time Parts Visibility Be in total control of your service operations. Track technicians, SLAs and much more with reporting analytics. 360 0 Reporting Don’t call the technician each time you assign a task or the task priority changes. Get them notified instantly. Alerts & Notifications Don’t spend on additional training. With our integrations, the processes are the same and user interface is simple to use. Minimal Training RapidValue’s Mobile Field Service Suite is a ready-to-run mobile application that integrates with your existing IT systems to extend field services processes and deliver optimized workflows across mobile channels. Whether in a remote location or on a customer site, technicians are equipped with the right information and tools to resolve customer issues in a single visit. © RapidValue Solutions
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RapidValue's eQuipMe is a ready-to-run mobile application that integrates with your existing IT systems to extend field services processes and deliver optimized workflows across mobile channels. Whether in a remote location or on a customer site, technicians are equipped with the right information and tools to resolve customer issues in a single visit.
Transcript of eQuipMe - Mobile Solution for Field Service Technicians
Right technician at the right time at right place. Assign tasks to your field technicians based on their locations without having to call them each time.
Why Mobile Field Service Suite?
Smart Scheduling
Report labor & parts, invoice from the field and realize revenues quicker. With customer sign-off on invoices, avoid customer complaints as well.
Quicker Revenue Realization
Avoid empty miles during the day. Sort tasks based on distances and get navigation support.
Real-Time GPS Tracking
Already using an IT system to track service requests? Now extend that onto mobile devices seamlessly.
Connect to Existing Systems
Don’t depend on paper list of parts. Allow technicians to access the parts database, check availability and report accurate costs.
Real-Time Parts Visibility
Be in total control of your service operations. Track technicians, SLAs and much more with reporting analytics.
3600 Reporting
Don’t call the technician each time you assign a task or the task priority changes. Get them notified instantly.
Alerts & Notifications
Don’t spend on additional training. With our integrations, the processes are the same and user interface is simple to use.
Minimal Training
RapidValue’s Mobile Field Service Suite is a ready-to-run mobile application that integrates with your existing IT systems to extend field services processes and deliver optimized workflows across mobile channels. Whether in a remote location or on a customer site, technicians are equipped with the right information and tools to resolve customer issues in a single visit.
© RapidValue Solutions
RapidValue is a leading provider of end-to-end mobility solutions to enterprises worldwide. Armed with a team of 250+ experts in mobility consulting and application development, along with experience delivering over 400 mobility projects, we offer a range of mobility services across industry verticals. RapidValue delivers its services to the world’s top brands and Fortune 1000 companies, and has offices in the United States and India. www.rapidvaluesolutions.com [email protected] +1 - 877.690.4844
© RapidValue Solutions
Overview
On Field Job
Inventory
Other Value-added Features
Offline Capability
Billing
Management
Field Service
DashboardsWorkflow Management
Real-time Task ListsReview Existing Service RequestService ContractsService ManualsAdd Service Tasks & RequestsReport Real-Time Material, Labor and Expenses
Time TrackingResource TrackingSign-Offs
Inventory ManagementTruck InventoryTransfers
View Charge SummaryCustomer InvoicingContracts
What we offer ?
GPS Tracking Route MapsReal-Time Communication Email Voice Call/SMS Video Conferencing Peer CommunicationOther Value Added Features Barcode Scanning Printing Attach Files/ Download PDF
Store data locally on mobile device Sync. task and other data when service is available
eQuipMeTM is a highly configurable and customizable solution suite. And RapidValue's mobile field service solution is part of eQuipMeTM. The implementation of mobile field service solution would be tailored to your specific service processes.
Why mobilize field service technicians?
Faster interaction with customers and better resolution of issues leads to improved customer satisfaction.
Enhances Customer ExperiencesWith control on your field service staff, enabling best in-class performance and providing loyalty to customers drives customer retention and profitability for the service organization.
Higher ROI
Maximum optimization of resources, higher efficiency and elimination of unnecessary visits to the field.
Streamlines Workflow
Real-time work management and ability to access accurate data in a timely manner provides flexibility, convenience to work thus improving employee performance.
Improves Productivity
Route optimization, proper resources allocation and efficient app utilization reduces drive times lower fuel costs and elimination of paperwork resulting in cost savings.
Reduces Cost
