EQ Course Outline
Transcript of EQ Course Outline
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MOHD NOR USOP
M.Sc (Management), B. Ed., Cert. Ed.
(Quality Management Consultant)
Course Title: Creating and Developing the EQ Workforce
Welcome to the Emotional Intelligence workshop. Emotional Intelligence is defined as
a set of competencies demonstrating the ability one has to recognize his or her
behaviours, moods, and impulses, and to manage them best according to thesituation. Emotional Intelligence (EQ OR EI) is critical for leaders, employees and
organizations to successfully navigate todays complex work dynamic; and it can be
developed!
Why should you care about emotional intelligence at work? It may not seem necessary
to think about your emotional intelligence when things are going well, but what about
on a bad day? Improving emotional intelligence will help you like your jobs more, like
your peers more, be more liked by your peers, and be more effective at your jobs.
This course will give you the tools you need to be emotionally intelligent in yourworkplace. An employee with high emotional intelligence can manage his or her own
impulses, communicate with others effectively, manage change well, solve problems,
and use humor to build rapport in tense situations. These employees also have
empathy, remain optimistic even in the face of adversity, and are gifted at educating
and persuading in a sales situation and resolving customer complaints in a customer
service role.
Workshop Objectives
Research has consistently demonstrated that when clear goals are associated with
learning, it occurs more easily and rapidly. This workshop as a learning process is
designed to help you in the following ways:
Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.
Understand, use and manage your emotions.
Verbally communicate with others.
Successfully communicate with others in a non-verbal manner.
Identify the benefits of emotional intelligence.
Relate emotional intelligence to the workplace.
Balance optimism and pessimism.
Making an impact through first impressions and personality
Deepen your appreciation of Emotional Intelligence (EQ) as a criticalleadership competency
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MOHD NOR USOP
M.Sc (Management), B. Ed., Cert. Ed.
(Quality Management Consultant)
Training Methods Used
Active learning, non formal education methods, exercises, group discussions, pair
activities, reflection
Course Outline
Module One: Getting Started
Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives
Module Two: What is Emotional Intelligence
Self Management
Self Awareness
Self Regulation
Self Motivation
Empathy
Module Three: Four skills in emotional intelligence
How to Accurately Perceive Emotions
Use Emotions to Facilitate Thinking
Understand Emotional Meanings
Manage Emotions
Module Four: Verbal Communication Skills
Focused Listening
Asking Questions
Communicating with Flexibility and Authenticity
Module Five: Non-Verbal Communication Skills
Body Language
The Signals You Send to Others
It's Not What You Say, It's How You Say It
Module Six: Social Management and Responsibility
Benefits of Emotional Intelligence
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MOHD NOR USOP
M.Sc (Management), B. Ed., Cert. Ed.
(Quality Management Consultant)
Articulate your Emotions Using Language.
Module Seven: Tools to Regulate Your Emotions
Seeing the Other Side
Self Management and Self Awareness Giving in Without Giving Up
Module Eight: Gaining Control
Using Coping Thoughts
Using Relaxation Techniques
Bringing it All Together
Module Nine: Business Practices (I)
Understand Emotions and How to Manage Them in the Workplace
Role of Emotional Intelligence at Work
Disagreeing Constructively
Module Ten: Business Practices (II)
Optimism
Pessimism
The Balance Between Optimism & Pessimism
Module Eleven: Making an Impact
Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive
Module Twelve: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations