ElectronicQueueManagementSystem

O r g a n i z e d w a i t i n g a r e a , e n h a n c e d c u s t o m e r e x p e r i e n c e

Wavetec’s eQ, Electronic QueueManagement System, redefines customercare to a highly customer centric concept.eQ tunes up your waiting area so thatyour clients have a pleasant experiencethroughout by offering them a hassle-free and personalized service.

The eQ system is practical for facilitiesthat require managing physical queuesdynamically like embassies, airports,immigration centers or those with‘dispersed queues’ to allow customersthe freedom to browse while waitingfor their turn for example super markets;and yet others that want their customersto catch a breath before serving themlike banks, hospitals etc. - eQ system issure to speed up service time, reducefrustration, enhance customer experienceand ensure fair service.

This systematic approach towards crowdmanagement gives more control to thefront-end personnel, thereby empoweringthem to ensure dedicated service. eQ’sstate-of-the-art Reporting Engine equipsmanagement with valuable informationto measure their staff performanceagainst service standards for continuousimprovement.

eQ’s audio component for announcement,flexibility in choice of language andcontent management allows for in-storepromotions and better customerguidance. Delighted customers,empowered employees and informedmanagement – all translate intoincreased revenue for your business.

3

5

eQ System is a combination of five

distinct modules. Synchronization

among all the components of eQ

system is maintained through the

application software, eQWave.

Another sub-unit of eQWave is its

robust Reporting Engine that allows

the management to measure its

counter staff’s performance.

Reporting Engine also provides vital

data for efficient management of

your waiting area.

1

23

4

Ticket Dispenser UnitStatus Display UnitCounter Display UnitTeller Station Unit1

2

3

4

eQWave5

eQ automatically routes customersto their destinations. Each moduleis designed intuitively to make it selfexplanatory and usable for thecustomers. Equipped with featuressuch as ability to display foreignlanguage characters and genderspecific audio announcement helpretain the human element and makeyour visitors feel at home.

7

o r gan i z e d

TDUTicket Dispenser Unit

9

TDU encased in a wooden stand

f e a t u r e s

. A utilitarian design encased in awooden stand or powder coatedmetal casing

. Provision for smart card, magneticcard and bar-code reader

. Able to accommodate up to 8 servicecategories on standard TDU & upto 64 categories on touchscreen TDU.

. Multiple layers of interactive options,with personalized background,available on the touchscreen TDU

. Multiple TDUs can be installed toaccommodate more serv icecategories

. Fully customizable tickets: numberseries, language, layout, logo,promotional messages and serviceparameters like average wait time,service time etc. all through user-friendly ticket designing software

. LCD screen to guide the customersthrough the process and reach themwith promotional messages

. Paper out/low paper indicationthrough a special module which canbe connected anywhere on thenetwork

0001 - 9999 (default ticket range)CUSTOMIZABLE (ticket size)PAPER CUTTER (automatic)60mm WIDTH (paper size)THERMAL PAPER (paper type)MULTILINGUAL (language)

s p e c i f i c a t i o n s

TDU2 - TCXX (model)XX = 1 - 8 (categories/TDU)

220 Volts (power)THERMAL (printer)LCD (display type)

20 CHARACTERS PER LINE (width)4 LINES (height)

MULTILINGUAL (language)

240

225

115

230

* dimensions are in mm

370

Size of the tickets canbe

tailoredto

comm

ensurateyourchosenlayout.

Anatta

ched paper

cutter sizes the ticket accordingly as it prints.37

5

50

i n t e r a c t i v e

Touch Screen TDUT i c k e t D i s p e n s e r U n i t

11

Touch Screen KIOSK

f e a t u r e s

. Wavetec offers an advanced, touchscreen based ticketing unit .

. The interactive display creates anenjoyable experience for thecustomer, as well as an excellentpromotional opportunity for the Client.

. The digital interface can accomodatein excess of 64 service categories.

. Screen-saver mode can show eye-catching, dynamic promotional mediato captivate the audience.

. Multiple screens can be used toinform and guide customers throughthe process of “acquiring a ticket”in an organized and methodicalapproach.

Size of the tickets canbe

tailoredto

comm

ensurateyourchosenlayout.

Anatta

ched paper

cutter sizes the ticket accordingly as it prints.

0001 - 9999 (default ticket range)CUSTOMIZABLE (ticket size)PAPER CUTTER (automatic)60mm WIDTH (paper size)THERMAL PAPER (paper type)MULTILINGUAL (language)

s p e c i f i c a t i o n s

TDU3 - TSXX (model)XX = 1 - 64 (categories/TDU)

110 - 220 Volts (power)THERMAL (printer)LCD (touch screen)Screen Size (15”)

Body Style (brushed stainless steel)OS (windows)

v i s i b l e

SDUStatus Display Unit

13

LED based, wall mounted 2 liner SDU

f e a t u r e s. Strategically mounted in waiting areas,

lobbies, hallways etc. to direct the crowdtowards service counters

. Flashes ticket numbers to be servedalong with their respective servicecounters

. Optional Directional arrows promptcustomers towards service counters

. Available in various configurations tocorrespond to waiting areas of any size

. Multiple SDUs can be installed at differentlocations in a single facility to displaysimilar or disparate information

. Display effects include scrolling fromany direction and flashing for a pre-defined time period

. Information can be displayed in differentlanguages simultaneously in a sequencefor different audience

. Shows promotional messages in idlestate

To ensure that the waiting customers don’tmiss their turn, number is flashed on thedisplay along with a pleasant chime followedby an audio announcement in male/femalevoice and in language of your choice. Newannouncement and melody can be uploadedusing eQWave.

a u d i o a n n o u n c e m e n t s

Alert SoundChime or any other melody

Voice AnnouncementConfigurable through eQWave.

LanguageMultilingual

SDU-A02* - Dual line SDUDOT MATRIX, MULTICOLOR (display)16x64 DOTS (resolution per row)160(H)x550(W)x110(D) (dimensions in mm)121x486 (display area per line)MULTILINGUAL (language)

s p e c i f i c a t i o n s

* Multiple lines of SDUs can be groupedtogether as per requirement. The ticketinformation will be displayed from latest (firstline) to earliest (last line).

550mm

100m

m

Ticket Counter

160m

m11

0mm

160m

m

managed

CDUCounter Display Unit

Wall Mounted CDU

f e a t u r e s

17

s p e c i f i c a t i o n s

. Wall mounted, desk fixed orsuspended from the cei l ing

. Displays the ticket number to beserved

. Ac t i va ted when the serv i cerepresentative hits the next button

. Remains activated for a defined timeperiod only

. When the counter is inactive, CDUdisplays “OFF” or any other customizedmessage

. Display effects include scrolling fromany direction and flashing for a pre-defined time period

. Labeled with counter number foreasy identification

. Information can be displayed indifferent languages simultaneouslyin a sequence for different audience

270mm

122m

m

50m

m

CounterNumber

90mm

c a p t i v a t i n g

Media ControllerM u l t i m e d i a S t a t u s D i s p l a y U n i t

Media Controller

f e a t u r e s

15

Internal Storage (128MB)Media Type (MPG, AVI)Media Resolution (1024 x 768)Audio Stereo - Un Amplified (requires Amplifier and Speaker)Interface (LAN interface with eQ)Dimensions (L: 204mm x D: 165.5mm x 65.6mm)

s p e c i f i c a t i o n s

. Media Controller converts your lobbyplasma / LCD screen into an eQstatus display unit (SDU). ThisAdvanced Multimedia Status DisplayUnit provides high resolution Full-color graphics for your Ticket Calling

. By connecting your Plasma / LCD orProjector to a Media Controller youcan display Ticket calling informationon Graphical slides customized asper your requirements. The Ticketcalling over rides the graphics andcan be customized using any Fonts,sizes, colors and back grounds.

. By adding a Video keyer to MediaController, you can run any videofeed (providing a video input fromany source such as DVD player orCable TV) on the plasma or projectorbased Multimedia SDU whilesimultaneously displaying the eQ-Ticket calling.

f l e x i b l e

TSUTeller Station Unit

TSU-06 (model)GRAPHICS LCD - BACKLIT (display type)4x20 CHARACTERS (display area in mm)160(L)x99(W)x44(D) (dimensions)MEMBRANE KEYPAD

f e a t u r e s

19

s p e c i f i c a t i o n s

feature-rich TSU

. TSU is used by the counter staff tocall the waiting customers

. Easy to use keypad with intuitivelayout

. LCD screen and sound associatedwith keys to verify key presses

. Following possible queue controlfunctions:

. Call the next customer in queue

. Transfer a ticket to another queue

. Put a customer on wait

. Call a customer randomly

. Select a queue/category to be served

. Re-announce the last called ticket

25

The eQ Active Controller is the brains ofthe entire eQ system. Active Controller isa Linux based Queuing Server providingextensive functionality and robust operationfor demanding environments.

e Q A c t i v e C o n t r o l l e r

Directional arrows on SDU

For those who strive to profile unified corporate image and brand values in everything theydo, eQ provides more sophisticated options:

C u s t o m i z e d M o d u l e s

The Active Controller was created to provide asingle point of connectivity for all queuing needs;it features an inbuilt Active Hub, Audio Amplifier,DB storage and Local Area Network connectivity.

TSU Soft is a software replica of the traditional Teller Station Unit that allows the counter staff to operatethe queue from their desktop PC as opposed to its hardware alternative (for detail see TSU - 06). TSUSoft allows a user freindly functionality reducing operator training time.

A client can receive their ticket by sending anSMS to the eQ system. In response the systemsends a SMS-TicketThe SMS Ticket includes valuable informationsuch as: . Ticket number . Average Waiting Time . Average Service Time . Approximate Customer Approach Time

Mobile-SDU frees your customers to wander about your facility, it watches out for their turn and firesan alert SMS (text message) on their cell phone once their ticket number is about to be called. Thatway, your business gets more attention as the customers put all their senses to take a good lookaround. SMS alert can be customized to include several bits of information like service time, wait

time and promotional messages

M o b i l e - S D U

T S U S o f t - 0 2

23

T i c k e t s v i a S M S

21

mea su r ab l e

eQWaveR e p o r t i n g E n g i n e

eQWave is a multifunctional, networkenabled application package. Itsvarious utilities include ticketdesigning software, configurationsoftware and reporting tool. Itspowerful reporting engine recordsevery little detail to help you withbetter decision making. Recordedvariables include; service time, waittime, number of waiting customers,customers served, customers in aparticular category. These individualfragments are then organized intopre-defined reporting formats forfurther analysis. The reports include:

. Counter staff efficiency

. Report to indicate peak hours

. Daily activity report

. Other periodic reports.

Other than preformatted reports, datacan be visually presented in the formof charts and graphs for easyinterpretation and comparison. Youcan even set it to alert you if any ofthe service parameters is outside theacceptable bound.

Real-time reports

?

Are my customerswaiting longerthan they should?

How manycustomers didwe serve today?

?

?

?Have the resourcesbeen allocatedefficiently tominimize wait timeand maximizeproductivity?

What is theaverageservicetime?

eQ Hub

12VDCAdaptor

RS48

5

Twisted pair cat5e (LAN cable)

eQ Hub

SDU-Status Display Unit

RS48

5

In Out

Power

12VDCAdaptor

CDU-Counter Display Unit

RS48

5

RS48

5

RS485

5VDCAdaptor

5VDCAdaptor

eQ HubOut

Power

12VDCAdaptor

CDU-Counter Display Unit

1CDU-Counter Display Unit

2

Ticket Counter

TDU-Ticket Dispenser

eQ Hub

12VDCAdaptor

In

In Out

OutIn

TSU-Teller Station UnitTSU-Teller Station Unit

RJ12

twisted pair cat5e twisted pair cat5e (Flexible cable)

TSU-Teller Station Unit

RJ12

Twisted pair cat5e

Twisted pair cat5e (LAN

cabl

e)

RJ12

e Q S y s t e m V i e w

eQ system is a network of

individual devices connected

to one another to put up a

synchronized show

eQ’s modular system and star topology makes it possible to scalethe system to organization of any size and not just at the time of

installation but anytime during the life of your eQ system

The system capacity can be

extended in multiples by

looping to another eQ hub

through the ‘out' port of the

parent hub

Cat5e cable

Extension loops

Flexible Cat5e cable

cascading more HUBS

5VDC

cascading more HUBS

220VDC

RJ12RJ45Ceiling mounted speaker 8 (ohms)

eQ Active Controller Panel

100-240VAC

Cat5e cable

Amplifier

Optional Amplifier Speaker

LAN

Cat5e cable

Reporting Software PC (optional)

Ethernet Switch

The Technology Company

The information contained in this catalogueis subject to change without notice. Wavetecreserves the right to change specificationsand doesn’t guarantee reproducing the exactproducts as in this catalogue.

w w w . w a v e t e c . c o m

Wavetec is a leading manufacturer ofboth, wired and wireless, informationdisplay systems and electronic queuemanagement systems with variousconf igurat ions and opt ions toaccommodate your unique businessneeds . We prov ide a se t o fcomplementary hardware and softwareproducts that together form acomprehensive solution for your business.Our clients include financial institutions,stock exchanges, banks, hospitals, publicinstitutions and foreign currencyexchanges worldwide.

A l l Wavetec products carry acomprehensive 1-year warranty on partsand labor.

F o r f u r t h e r i n f o r m a t i o n a n d e l e c t r o n i c c o p y o f t h i s c a t a l o g u e , v i s i t

Pakistan: Wavetec (Private) Limited, Voice: +(92.21) 111.111.133 Fax: +(92.21) 454.5465

W e b s i t e : w w w . w a v e t e c . c o m E - m a i l : m a i l @ w a v e t e c . c o m

Dubai: Digital Wave (Pvt.) Ltd.: Voice: +(971.4) 331.3283 Cell: +(971.50) 548.6362