EQ and Leadership - Mentor Plus® . . . We Mentor the...

© Mentor Plus 2016 All Rights Reserved.

EQ and Leadership

Emotional Quotient:

The Measure of

Emotional Intelligence

© Mentor Plus 2016. All Rights Reserved.

Listening Exercise

How do your emotions affect your

performance?

Pair Up – 2 minutes each


How are you impacted by

negative situations?


How do you manage your

emotional stressors?


Take YOUR Emotional Temperature


Emotional Impact on Your

Effectiveness?

With your:

• Self

• Customers

• Vendors

• Team members


What we’ll cover today:

• Neuroscience and Physical Response

• The Emotional Intelligence Model

• The Emotional Quotient Assessment

• How this leads to making Better Decisions


Today’s Take-aways…….

1. To enhance our ability to manage our

emotions

2. To be able to manage the emotions of

others and

3. To manage the emotions of groups



A paradigm shift . . .

To shift from a task-oriented to a

collaborative environment

Moving from technician to advisor

Understanding neuroscience is the bridge


The New Business Environment

• Demand for more services – Advisory

• Speed of Change

• Increasing Uncertainty

EI skills yield a high probability of

success.


Traditional Focus


EQ Defined

EQ = Core Competency

Emotional Intelligence is the ability to sense, understand, and effectively apply the power and acumen of emotions to facilitate high levels of collaboration and productivity. (Cooper)


The Effects on Everyday Life

• Sports



• Change



• Business


EQ Defined - EQ Value Chain

© EQmentor 2009


●●●●●●●●●●●●●●●●●●●●●●●●●●

At L’Oreal, employees selected on the basis of certain emotional competencies performed better than employees selected with old

selection procedures:

sold $91,370 more net revenue increase of $2,558,360

63% less turnover

●●●●●●●●●●●●●●●●●●●●●●●●●●●

EQ Value and ROI


Experienced partners in a multinational consulting firm:

EQ

competency

Increase in

profit

Incremental

gain

Self-

Regulation$1.46 million

390% per

partner

Social Skills $931,000110% per

partner

Overall EQ $1.2 million139% per

partner

Dr. Richard Boyatzis, Linkage Conference on Emotional Intelligence

EQ Value and ROI


EQ Stats & Facts



Seven Basic Emotions

• Love

• Fear

• Hate

• Anger

• Joy

• Sadness

• Envy

Copyright © 2013. Target Training International, Ltd. under Licensing Agreement with Dr. Izzy Justice


“Anyone can become Angry- that is easy.

But to be Angry with the right person, to the

right degree, at the right time, for the right

purpose, and in the right way – that is not

easy.”

Aristotle


IQ vs. EQ

• IQ is fixed – What you see is what you get

• EQ can be developed

• We can learn to manage our Emotions

Intelligently


The Neuroscience

How does EI work in our brain

and our body?


Physiological Response &

The Decision-Making Process


Emotional Intelligence is the ability to sense, understand, and effectively apply the power and

acumen of emotions to facilitate high levels of collaboration and productivity. (Cooper)

© Mentor Plus 2016. All Rights Reserved.Copyright © 2013. Target Training International, Ltd. under Licensing Agreement with Dr. Izzy Justice

Your Brain Under Stress

Primitive emotional zone is close to spinal cord


Your Brain Under Stress



Emotions Impact Our Physiology

Q: How much of our body is water?

A: 50-75%, depending on age, activity, etc.


How clear is your glass?


Negative Events

and Interactions




Stress Response


Emotionally Charged



Emotionally Cleared


Positive Events

and Interactions




Relaxation Response



YOUR Emotional Temperature

• Take your

emotional

temperature

throughout the

day.


EQ Model


Five Dimensions of EQ

1. Self-Awareness

2. Self-Regulation

3. Motivation

4. Empathy

5. Social Skills


Self-Awareness

• The ability to recognize and

understand your moods, emotions and

drives, as well as their effect on others

– Knowing how you’re feeling and why

– Knowing your personal strengths and

limits

– Having a sense of your self-worth and

capabilities


Self-Regulation• The ability to control or redirect disruptive impulses

and moods, and the propensity to suspend

judgment and think before acting

– Keeping disruptive emotions and impulses in

check

– Maintaining standards of honesty and integrity

– Taking responsibility for personal performance

– Flexibility and handling change

– Being comfortable with novel ideas,

approaches, and new information


Motivation• A passion to work for reasons that go

beyond money or status, and a propensity to

pursue goals with energy and persistence

– Striving to improve or meet a standard

of excellence

– Aligning with the goals of a group or

organization

– Readiness to act on opportunities

– Persistence in pursuing goals despite

obstacles and setbacks


Empathy• The ability to understand the emotional makeup of other

people

– Sensing others’ feelings and perspectives and

taking an active interest in their concerns

– Sensing others’ development needs and bolstering

their abilities

– Anticipating, recognizing and meeting the needs of

others

– Cultivating opportunities through different kinds of

people

– Reading a group’s emotional currents and power

relationships


Social Skills

• A proficiency in managing relationships and building

networks

– Wielding effective tactics for persuasion

– Listening openly and sending convincing messages

– Negotiating and dissolving disagreements

– Inspiring and guiding individuals and groups

– Initiating and/or managing change

– Nurturing instrumental relationships for building bonds

– Working with others toward shared goals

– Creating group synergy in pursuing collective goals


Listening Exercise

What did you learn about your emotional

make-up from your assessment?

Pair Up - 3 minutes each


The Emotional Quotient

Report



0 1 2 3 4 5 6 7 8 9 10

SOCIAL SKILLS

EMPATHY

MOTIVATION

SELF-REGULATION

SELF-AWARENESS

7.6*

7.4*

7.2*

7.9*

7.5*

7.5

6.9

7.3

7.0

6.7

Emotional Quotient Results

* 68% of the population falls within the shaded area


0 1 2 3 4 5 6 7 8 9 10

TOTAL

INTERPERSONAL

INTRAPERSONAL 7.2

6.8

7.0

7.4*

7.6*

7.5*

Emotional Quotient Results* 68% of the population falls within the shaded area


Moving Forward……

• Change Management

• Transformational Triangle

• Service Value Chain



What Changes are we facing as

Advisors?

• Relationship Vs. Transactional

• Continuous Vs. Seasonal

• Business Advisor Vs. Financial Advisor

• Coach Vs. Doing It!


Transformational Triangle

Self-

Awareness

EmpathySelf-

Regulation


Service Value Chain

Greater Profit

Loyal Customers

Happy Customers

Happy Employees

Enlightened Leadership (EQ Skills)


Listening Exercise

What are you going to do moving forward

with the information you learned about

yourself

?

Pair Up – 2 minutes each

EQ and Leadership - Mentor Plus® . . . We Mentor the...

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