ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum
-
Upload
joyce-seitzinger -
Category
Education
-
view
337 -
download
0
Transcript of ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum
![Page 1: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/1.jpg)
LX DESIGN: MAPPING THE BADGE (L)EARNER JOURNEY
![Page 2: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/2.jpg)
THE NATURE OF EXPERIENCE
![Page 3: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/3.jpg)
![Page 4: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/4.jpg)
TRANSCENDING THE MATERIAL
“Experience is not about good industrial design, multi-touch, or fancy interfaces. It is about transcending the material. It is about creating an experience through a device.”
MARC HASSENZAHL
![Page 5: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/5.jpg)
CHANGING NATURE OF LEARNING EXPERIENCES
![Page 6: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/6.jpg)
CHANGING NATURE OF LEARNING EXPERIENCES
![Page 7: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/7.jpg)
Transfor mational
Meaningful
Convenient
Usable
Reliable Functional
LX PYRAMID The Learner Experience Pyramid describes different levels at which learning resources, services, solutions and systems can be experienced by learners & staff. Based on CX Pyramid by Aberdeen Research after Mark Scibelli and Stephen Anderson.
FOCUS ON EXPERIENCES
FOCUS ON TASKS
Many traditional LMS & learning resource experiences
Transformational learning experiences
Has personal significance
Memorable experience worth sharing
Easy to use, works as expected
Used without difficulty
Is available & accurate
Works with inconvenience
![Page 8: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/8.jpg)
ACCESS MINI LX DESIGN TOOLKIT
• Poster of LX Double Diamond • Handouts to get started on User Research:
User interviews, Empathy Maps and Persona,
• Journey Maps • Lean LX Cycle
http://tinyurl.com/eportforum-toolkit
![Page 9: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/9.jpg)
WHAT IS EXPERIENCE DESIGN?
![Page 10: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/10.jpg)
NEW JOBS: UX DESIGNERS
https://generalassemb.ly/blog/top-5-highest-paying-careers-tech/
![Page 11: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/11.jpg)
USER EXPERIENCE DESIGN
…to achieve high-quality user experience in a company's offerings there must be a seamless merging of the services of multiple disciplines.
The first requirement for an exemplary user experience is to meet the exact needs of the customer, without fuss or bother.
DON NORMAN & JAKOB NIELSEN
![Page 12: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/12.jpg)
www.uxisnotui.com
![Page 13: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/13.jpg)
![Page 14: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/14.jpg)
![Page 15: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/15.jpg)
EXPERIENCE DESIGN
It is crucial to view experience as the consequence of many different systems.
Experience emerges from the intertwined works of perception, action, motivation, emotion and cognition in dialogue with the world (place, time, people and objects).
Experience Design: Technology for all the right reasons Marc Hassenzahl
![Page 16: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/16.jpg)
The world is complex, and so too must be the activities that we perform. But that doesn’t mean that we must live in continual frustration. No. The whole point of human-centered design is to tame complexity, to turn what would appear to be a complicated tool into one that fits the task, that is understandable, usable, enjoyable.
DON NORMAN The Design of Everyday Things
HUMAN-CENTRED DESIGN
![Page 17: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/17.jpg)
SERVICE DESIGN THINKING
Service design is the intentional and thoughtful design of internal and customer-facing activities needed to deliver a service. Where experience design concerns itself only with the customer-facing aspects, service design looks also at the experience of staff.
This Is Service Design Thinking
![Page 18: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/18.jpg)
SERVICE DESIGN INFOGRAPHIC
http://www.sutherlandlabs.com/thoughts/top-tips-successful-customer-journey-mapping/
![Page 19: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/19.jpg)
METHODOLOGY
![Page 20: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/20.jpg)
EMPATHY FOR THE USER
![Page 21: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/21.jpg)
EMPATHY FOR THE USER
“Feelings are integral to experiences (maybe even its core), inextricably intertwined with our action.”
MARC HASSENZAHL
![Page 22: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/22.jpg)
EMPATHY FOR THE USER
“Empathy is a noun. A thing. It is an understanding you develop about another person. Empathizing is the use of that understanding – an action.”
INDI YOUNG
![Page 23: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/23.jpg)
DO WE NEED LEARNER EXPERIENCE DESIGN?
![Page 24: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/24.jpg)
A DESIGN SCIENCE FOR EDUCATION
“Educational technologists needs to develop a set of principled working practices....that contribute to a design science for education.”
EILEEN SCANLON
![Page 25: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/25.jpg)
TEACHING AS A DESIGN SCIENCE
Because technology is changing both what and how students learn we can only lead educational innovation by being clear about the principles of designing good teaching and learning and therefore what education needs from technology.
DIANA LAURILLARD
![Page 26: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/26.jpg)
CONTRARY POINT TODAY: AUDREY WATTERS
![Page 27: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/27.jpg)
LX DESIGN IS PEDAGOGY AGNOSTIC
![Page 28: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/28.jpg)
https://techknowtools.wordpress.com/2015/04/03/checklist-technology-learning/
![Page 29: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/29.jpg)
ON THE CO-CREATION OF EXPERIENCES
![Page 30: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/30.jpg)
EXPERIENCES ARE CO-CREATED
![Page 31: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/31.jpg)
A BOOK IS A GOOD EXAMPLE…
![Page 32: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/32.jpg)
ELEANOR CATTON: ON PURPOSE
Reading is a creative act: it cannot happen automatically, and it cannot happen passively. Any piece of writing is therefore as intimately shaped by the reader’s imagination, their memories, their intelligence, their disposition and their state of mind, as by the writer’s.
ELEANOR CATTON
![Page 33: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/33.jpg)
DESIGN FOR EXPERIENCE
Participatory design makes everyday people, such as users, an integral part of the design process, especially at the early front end.
Experience design has emerged recently as a new discipline in response to the new information and communication technologies. But I will argue that there is no such thing as experience design. Experiencing is in people and you can’t
design it for someone else. You can, however, design for experiencing.
http://www.maketools.com/articles-papers/NewDesignSpace_Sanders_01.pdf
LIZ SANDERS
![Page 34: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/34.jpg)
DESIGN ACROSS THE GAPS
LECTURES
PERSONAL LEARNING NETWORK
TUTORIALS
LMS COURSE SITE
SUPPORT SERVICES
MOBILE APP PEER LEARNING
LABS WORK PLACEMENTS
![Page 35: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/35.jpg)
LX PROCESS
![Page 36: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/36.jpg)
DISCOVER DEFINE DEVELOP DELIVER
USER EMPATHY Learner & stakeholder interviews Learner observation Learning analytics Persona
CHALLENGE DEFINITION Workshops Affinity diagramming Scenario mapping How might we…? Challenge statements
RESEARCH Technology research Competitor analysis Service design blueprint
Learner & stakeholder driven design research
Gain insights and define challenges
Develop possible learning solutions through iteration
Improve and optimize final learner experience
TESTING Usability testing A/B testing User observations & interviews
General challenge
Specific challenge
Specific solution
PROTOTYPING Paper prototyping Journey mapping User testing Service design blueprint Information architecture
IMPLEMENT Feedback loops A/B testing Learning analytics
IDEA GENERATION Sketching Storyboarding Scenario mapping
![Page 37: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/37.jpg)
YOUR BRIEF
![Page 38: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/38.jpg)
BRIEF INSPIRED BY #EPORTFORUM
![Page 39: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/39.jpg)
YOUR BRIEF
You have been asked to design a professional development program for academic staff to upskill in … As part of this program, staff will produce evidence over time and earn a badge. You’ve overheard academic staff talk about the difficulty of getting to PD sessions or finding time, so you know this will be a consideration.
![Page 40: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/40.jpg)
IN YOUR GROUP
• You are going to design this learning experience in a group
• For now, discuss what your PD will be towards.
• Decide on what type of evidence learners may need, and the badge you want to create.
• Sketch it
![Page 41: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/41.jpg)
DISCOVERY
![Page 42: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/42.jpg)
DISCOVER DEFINE DEVELOP DELIVER
USER EMPATHY Learner & stakeholder interviews Learner observation Learning analytics Persona
CHALLENGE DEFINITION Workshops Affinity diagramming Scenario mapping How might we…? Challenge statements
RESEARCH Technology research Competitor analysis Service design blueprint
Learner & stakeholder driven design research
Gain insights and define challenges
Develop possible learning solutions through iteration
Improve and optimize final learner experience
TESTING Usability testing A/B testing User observations & interviews
General challenge
Specific challenge
Specific solution
PROTOTYPING Paper prototyping Journey mapping User testing Service design blueprint Information architecture
IMPLEMENT Feedback loops A/B testing Learning analytics
IDEA GENERATION Sketching Storyboarding Scenario mapping
![Page 43: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/43.jpg)
USER RESEARCH IN ACTION
https://www.youtube.com/watch?v=szr0ezLyQHY
![Page 44: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/44.jpg)
LEARNER OBSERVATION
![Page 45: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/45.jpg)
CARD SORTING
![Page 46: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/46.jpg)
CODING CONVERSATIONS
![Page 47: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/47.jpg)
CODING CONVERSATIONS
![Page 48: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/48.jpg)
USER INTERVIEWS
![Page 49: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/49.jpg)
YOUR TURN: USER INTERVIEWS
• For our project conduct a user interview with a learner
5 mins as a group 1. Prepare 4-5 learner questions 2. Create interview guide
![Page 50: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/50.jpg)
YOUR TURN: USER INTERVIEWS
See handout in toolkit. Tips • Be welcoming and put your user at ease • Ask them to think out loud • Explain why you are doing the interview • Be an active listener • Ask open questions • Give encouragement: “How did you feel about it?
What did you think?” • Silence is your best friend
![Page 51: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/51.jpg)
YOUR TURN: USER INTERVIEWS
ROLE PLAY. CAPTURE WHAT YOU CAN. Pair up with someone from another group • 15 mins • Interview each other as learners. • Don’t go for the obvious “learner”. • 7 minutes each way • Immediately after interview, capture 3
insights
![Page 52: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/52.jpg)
EMPATHY MAPPING
![Page 53: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/53.jpg)
PERSONAS
![Page 54: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/54.jpg)
PERSONAS
![Page 55: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/55.jpg)
PERSONAS
![Page 56: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/56.jpg)
RMIT CX TEAM - PERSONAS
![Page 57: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/57.jpg)
WHY PERSONA? TO AVOID ZOMBIE PERSONA
• They thrive in obscurity • They’re not really
“alive” (to the project) and, at the same time, they’re hard to kill
• They don’t seem that dangerous, but they’ll eat the brains of your project team
![Page 58: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/58.jpg)
WHERE ELSE CAN YOU FIND INFORMATION TO INFORM PERSONA?
• … • … • …
![Page 59: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/59.jpg)
YOUR TURN: CREATE A SIMPLE PERSONA
In your group, create a simple persona (use the orange paper) • Give a name and basic bio • Write a short “day in the life” • Write 3 points on their teaching
experience • Write 3 points for their pain points • Write 3 points on their goals
![Page 60: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/60.jpg)
DEFINING A CHALLENGE TO ADDRESS
![Page 61: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/61.jpg)
DISCOVER DEFINE DEVELOP DELIVER
USER EMPATHY Learner & stakeholder interviews Learner observation Learning analytics Persona
CHALLENGE DEFINITION Workshops Affinity diagramming Scenario mapping How might we…? Challenge statements
RESEARCH Technology research Competitor analysis Service design blueprint
Learner & stakeholder driven design research
Gain insights and define challenges
Develop possible learning solutions through iteration
Improve and optimize final learner experience
TESTING Usability testing A/B testing User observations & interviews
General challenge
Specific challenge
Specific solution
PROTOTYPING Paper prototyping Journey mapping User testing Service design blueprint Information architecture
IMPLEMENT Feedback loops A/B testing Learning analytics
IDEA GENERATION Sketching Storyboarding Scenario mapping
![Page 62: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/62.jpg)
AFFINITY DIAGRAMMING
![Page 63: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/63.jpg)
PROBLEM STATEMENT
I am [persona name, 3 characteristics]. I am trying to [outcome/job/task], but [problem/barrier] because [root cause]. This makes me feel [emotion].
![Page 64: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/64.jpg)
HOW MIGHT WE….?
From Stanford d.school
![Page 65: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/65.jpg)
DEVELOP POTENTIAL SOLUTIONS
![Page 66: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/66.jpg)
DISCOVER DEFINE DEVELOP DELIVER
USER EMPATHY Learner & stakeholder interviews Learner observation Learning analytics Persona
CHALLENGE DEFINITION Workshops Affinity diagramming Scenario mapping How might we…? Challenge statements
RESEARCH Technology research Competitor analysis Service design blueprint
Learner & stakeholder driven design research
Gain insights and define challenges
Develop possible learning solutions through iteration
Improve and optimize final learner experience
TESTING Usability testing A/B testing User observations & interviews
General challenge
Specific challenge
Specific solution
PROTOTYPING Paper prototyping Journey mapping User testing Service design blueprint Information architecture
IMPLEMENT Feedback loops A/B testing Learning analytics
IDEA GENERATION Sketching Storyboarding Scenario mapping
![Page 67: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/67.jpg)
SKETCHING & STORYBOARDING
![Page 68: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/68.jpg)
ON SKETCHING
“Your sketch is your first minimum viable product.”
CATHERINE HILLS
![Page 69: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/69.jpg)
SCENARIO SKETCHING
![Page 70: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/70.jpg)
IDEA SLAM
![Page 71: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/71.jpg)
JOURNEY MAPPING
![Page 72: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/72.jpg)
SIMILAR TECHNIQUES
• Journey mapping (emotional) • Scenario mapping (narrative) • Service Design Blueprint (channels)
![Page 73: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/73.jpg)
From https://sustainableservice.wordpress.com
Keeping Graduates Green
JOURNEY MAPPING
![Page 74: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/74.jpg)
From seed
andsp
rout.com
![Page 75: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/75.jpg)
LEARNER JOURNEY MAPPING – GETTING STARTED
![Page 76: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/76.jpg)
![Page 77: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/77.jpg)
WHEN DO YOU USE JOURNEY MAPPING?
• For an existing product, object or service • To get an overview of all the elements
and stakeholders • To map all the touch points • To identify emotions associated with
interactions • To identify pain points
![Page 78: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/78.jpg)
WHEN DO YOU USE JOURNEY MAPPING?
For a new product, object or service to be designed, developed and implemented: • To get a common understanding of aspiring
experience for all members of design & development team
• To identify touch points • To identify channels • To identify priorities for the development • To act as a prototype
![Page 79: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/79.jpg)
WHY DO YOU USE JOURNEY MAPPING?
• To map all the bricks in your bricolage (even those beyond your control)
• To step away from your medium
• To design across the gaps
• To facilitate conversation
• To facilitate collaboration
![Page 80: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/80.jpg)
@apolaine
![Page 81: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/81.jpg)
MAP THE LEARNER PATH & TOUCH POINTS
![Page 82: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/82.jpg)
MAP THE LEARNER PATH & TOUCH POINTS
![Page 83: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/83.jpg)
MAP THE PATHS & TOUCH POINTS OF OTHER STAKEHOLDERS & CHANNELS
![Page 84: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/84.jpg)
MAP THE INTERACTION PHASES
![Page 85: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/85.jpg)
IDENTIFY EMOTIONS
![Page 86: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/86.jpg)
IDENTIFY OPPORTUNITIES & BARRIERS
![Page 87: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/87.jpg)
From
http
://mad
ebym
any.com/b
log/we-re-b
uild
ing-th
e-next-stage-of-p
icle
![Page 88: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/88.jpg)
Pre Start Week 2-6
Week 7-10
Week 11-12
End & post
LMS Wiki is tricky to participate in!
Content
Early access ☺
Teacher Picture & intro video ☺
No involvement in review !
Peers No icebreaker !
Library Intro but use in wk 7 !
![Page 89: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/89.jpg)
OUR VE EXPRESS LEARNER JOURNEY MAP
![Page 90: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/90.jpg)
THE TEAM
• Joyce Seitzinger • Mark Smithers
Lecturers • Annette Cook • Nicola Hardy Digital Learning Team • Spiros Soulis • Angela Nicolettou • Eloise Acuna
![Page 91: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/91.jpg)
USER RESEARCH IN INITIAL 3 HOUR MAPPING SESSION
![Page 92: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/92.jpg)
FURTHER RESEARCH TO INFORM DIGITAL COLLABORATIVE MAP
![Page 93: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/93.jpg)
FINAL LEARNER JOURNEY MAP
![Page 94: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/94.jpg)
MAP DETAIL
![Page 95: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/95.jpg)
![Page 96: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/96.jpg)
ADDRESS THE PAIN POINTS: IMPROVED COMMUNICATION
CHANNELS
![Page 97: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/97.jpg)
![Page 98: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/98.jpg)
YOUR TURN: CREATE A (L)EARNER JOURNEY MAP FOR YOUR SOLUTION
60 mins • For your PD solution, map the learner
journey and touch points • Remember that you have ePortfolio and
badge actions that need to be mapped • Organization & other stakeholder touch
points • Different phases • After 45 mins: present & feedback
![Page 99: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/99.jpg)
THINK ABOUT CHANNELS FIRST
• Learner • Facilitator /Teacher • Other
• Front Stage v Backstage
• Artefact
![Page 100: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/100.jpg)
PHASES FOR YOUR PROJECT
Some suggested phases: • Discovery • Information • Sign up • Participation • Claim • Badge storage
![Page 101: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/101.jpg)
DELIVER SOLUTIONS
![Page 102: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/102.jpg)
DISCOVER DEFINE DEVELOP DELIVER
USER EMPATHY Learner & stakeholder interviews Learner observation Learning analytics Persona
CHALLENGE DEFINITION Workshops Affinity diagramming Scenario mapping How might we…? Challenge statements
RESEARCH Technology research Competitor analysis Service design blueprint
Learner & stakeholder driven design research
Gain insights and define challenges
Develop possible learning solutions through iteration
Improve and optimize final learner experience
TESTING Usability testing A/B testing User observations & interviews
General challenge
Specific challenge
Specific solution
PROTOTYPING Paper prototyping Journey mapping User testing Service design blueprint Information architecture
IMPLEMENT Feedback loops A/B testing Learning analytics
IDEA GENERATION Sketching Storyboarding Scenario mapping
![Page 103: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/103.jpg)
PROTOTYPING
![Page 104: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/104.jpg)
ON PROTOTYPING
“If a picture is worth a 1000 words, a prototype is worth a 1000 meetings.”
TOM & DAVID KELLEY
![Page 105: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/105.jpg)
CREATIVE PRACTICE RESEARCH
![Page 106: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/106.jpg)
PROTOTYPING
• What is the minimum you can rapidly create?
• Get something in front of people • Get feedback • Create a new prototype
![Page 107: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/107.jpg)
PROTOTYPING WIREFRAMES: HIGH FIDELITY
![Page 108: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/108.jpg)
PROTOTYPING ON PAPER
![Page 109: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/109.jpg)
TRY IT: PROTOTYPING ON PAPER
• Trace the outline of your phone on paper • Sketch an app for … ?
![Page 110: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/110.jpg)
POP APP
![Page 111: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/111.jpg)
![Page 112: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/112.jpg)
GET A MINI LX DESIGN TOOLKIT
• Poster of LX Double Diamond • Handouts to get started on User Research:
User interviews, Empathy Maps and Persona,
• Journey Maps • Lean LX Cycle
http://tinyurl.com/eportforum-toolkit
![Page 113: ePortfolio Forum: Badge (l)Earner Journey Mapping #eportforum](https://reader034.fdocuments.in/reader034/viewer/2022051721/5874372c1a28ab0e6c8b4813/html5/thumbnails/113.jpg)
STAY IN TOUCH
www.academictribe.co @catspyjamasnz @academictribe #lxdesign Facebook.com/academictribe Search: lxdesign [email protected]