Product Lifecyclesand

Support Options

for

Microsoft Server Operating Systems

And

Citrix XenApp (formerly Presentation Server)

February 7, 2012

Microsoft Windows Server 2000

And

Citrix Presentation Server 4.0

ARE BOTH DEAD!

http://support.microsoft.com/lifecycle/?p1=10394

Support provided Mainstream Support phase Extended Support phase

Paid support (per-incident, per

hour, and others)X X

Security update support X X

Non-security hotfix support X

Requires extended hotfix

agreement, purchased within 90

days of mainstream support

ending.

No-charge incident support X

Warranty claims X

Design changes and feature

requestsX

Product-specific information

that is available by using the

online Microsoft Knowledge

Base

X X

Product-specific information

that is available by using the

Support site at Microsoft Help

and Support to find answers to

technical questions

X X

3. What is the difference between Mainstream Support, Extended Support, and online self-help support?

Note A hotfix is a modification to the commercially available Microsoft product software code to address specific critical problems.

Microsoft Support Lifecycle Policy FAQhttp://support.microsoft.com/gp/lifepolicy

Product/Component

NameVersion/Model Language NSC* EOS* EOM* EOL*

Presentation Server for

Unix4.0 EN TBA N/A TBA TBA

Presentation Server for

Windows Server 20034.5 EN, DE, FR, ES, JA

28-Aug-09

CTX122442N/A 30-Sep-12 31-Mar-13

Presentation Server for

Windows Server 20034.5 FP1 EN, DE, FR, ES, JA

28-Aug-09

CTX122442N/A 30-Sep-12 31-Mar-13

XenAppfor Windows

Server 20035 and FP EN, DE, FR, ES, JA

28-Aug-09

CTX122442N/A 30-Sep-12 31-Mar-13

XenApp for Windows

Server 20085 and FP EN, DE, FR, ES, JA

28-Aug-09

CTX122442N/A 15-Jan-13 15-Jul-13

XenApp for Windows

Server 2008R26.0 EN, DE, FR, ES, JA

24-Oct-11

CTX122442N/A 15-Jan-13 15-Jul-13

XenApp for Windows

Server 2008R26.5 EN, DE, FR, ES, JA

24-Oct-11

CTX122442N/A 23-Jan-15 24-Jul-15

*Lifecycle Phases: NSC (Notice of Status Change), EOS (End of Sales), EOM (End of Maintenance), EOL (End of Life).

XenApp Lifecycles – Current as of Feb. 6, 2012

Support OptionMainStream

Maintenance

Extended

MaintenanceEnd of Life

Non-critical hotfix maintenance (bug fixes)

Critical hotfix maintenance (bug fixes)

Feature enhancements

New hardware support

Product specific information that is available in the online Citrix

Knowledge Center

Security-related hotfix maintenance

Paid technical support (per incident, per support plan and others)

Self-help resources

Citrix Support Options for Various Lifecycles