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Tabitha Liddell, Product Manager

Simon Allen, Partner Account Manager

EoFTTC webinar

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What is EoFTTC?

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EoFTTC: The Ethernet Value Product

Option of managed solution

DATAOver copper

DATAOver fibre

Customer site

Network Terminating Equipment

Customer premise Equipment

Talk Talk’s Next Generation

Network

Internet

MPLS IPVPN

Hosted Services

Street Cabinet Network Exchange

MSAN Switch

Ethernet over Fibre to the Cabinet

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7 Hour Fix Service Level Agreement

24/7 Business Grade Support

Guaranteed Speeds

Improved Internal Delivery Journey

Managed Installation

Average 25 working day Delivery Lead Time

Enhanced In Life Experience

Competitive pricing

Multiple benefits & business grade service

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How does EoFTTC compare?

Features EoFTTC FTTC EFM

BANDWIDTHMax 20Mbps symmetrical speed

(varies with copper length) & Max 80Mbps downstream

Data Only or Voice & BB options: 40/10MB 80/20MB

2 Pairs- Up to 10MBPS4 Pairs- Up to 20MBPS

INSTALL Managed Managed or Self Install Managed

7H FIX SLA ✓ ✓

24/7 BUSINESS GRADE SUPPORT ✓ ✓

TYPE Layer 2 Interconnect Layer 2 Tunnel Protocol Layer 2 Interconnect

SPEED GUARANTEEMin speed guarantee

Cancel FOC if insufficient Min speed provided at point of sale Min speed provided at point of sale

UNDERLYING TECH Openreach FTTC variant (copper) FTTC based on WLR or MPF (copper) ADSL (copper)

VOICE/DATA Data Only Voice + Data + Data Only Data Only

UNCONTENDED ✓ ✓

RESILIENCE✓

Shadow VLAN & backup options available

✓

VLAN/RADIUS VLAN Customer RADIUS VLAN

MODEM Comtrend VR3030 Modem Version 13 RAD Box

CPE INCLUDED Only Layer 3 Only Layer 3

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Delivery based on Technology

Features EoFTTC FTTC EAD

DELIVERY LEAD TIME Average 25 Working Days Average 5-10 Working Days Average 65 Working Days

SPECIALISED TTB DELIVERY TEAM ✓ ✓ ✓

SUPPLIER Openreach Openreach Openreach

NAMED ENGINEER ✓

RE-APPOINTMENT Up to 48 Hours before install date Up to 48 Hours before install date Highly flexible

COMMSTREND MODEM ✓

INSTALLATION

Managed Installation for the line (Knowledgeable site contact required)

Self Install for the modem

Managed or self-installation(Knowledgeable site contact required)

Managed Installation

CAPACITY Availability can vary depending

on cabinet capacityAvailability can vary depending

on cabinet capacityAvailability can vary depending

on exchange capacity

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EoFTTC suits a variety of customer types

✓ High street, pubs, retail, schools & small offices

✓ Businesses looking for a cost-effective backup solution

✓ Businesses with employees who use VoIP/Skype/Cloud-based apps

✓ Businesses with onsite servers

✓ Businesses who are rolling out a WAN network

What type of customer is EoFTTC for?

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Improvements to EoFTTC

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✓ Clear & concise updates

✓ Faster lead times for circuit delivery

✓ More reliable connectivity

✓ Consistent 24/7 support model

✓ Product information is up to date & easier to consult

✓ Refreshed internal order updates

✓ Enhanced process automation on selected milestones

✓ New firmware for new & replacement modems

✓ Improved modem support

✓ Improved training & product collateral

We’ve been working hard to make EoFTTC even better …

EoFTTC improvements How it benefits you

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The feedback speaks for itself …

“EoFTTC has really helped us deliver business grade connectivity to our customers at a price that fits within their budgets, which is key in our market! Improvements in the delivery journey and the lead times will really help us going forward.”

– David Tindall, CEO, Talk Straight

“Our EoFTTC order journey has been significantly improved because of the recent changes. Updates are more frequent and contain more relevant detail, with the team being more pro-active than ever before. Any issues are tackled and resolved swiftly with very little need for escalation. We’ve also seen an improvement in delivery times which are undoubtably as a result of these workflow changes and additional staff on the team.”

- James Stewart, Head of Provisioning, Commsworld

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To-Do List

All Tasks

Ask your Account Manager about volume-based incentives

If you aren’t onboarded for EoFTTC already, speak to your Account Manager

Ask about our new and improved product collateral

Business grade service for a competitive price

✓

✓

✓

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Appendices

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EoFTTC: The Ethernet Value Product

Option of managed solution

DATAOver copper

DATAOver fibre

Customer site

Network Terminating Equipment

Customer premise Equipment

Talk Talk’s Next Generation

Network

Internet

MPLS IPVPN

Hosted Services

Street Cabinet Network Exchange

MSAN Switch

Ethernet over Fibre to the Cabinet