CASE STUDY

About the ClientEmployees’ Old-Age Benefits Institution (EOBI), formed in 1976, is the government entity for management of the national pension scheme in Pakistan. EOBI has been collecting payments from over 50,000 companies and other employers across the country and currently disburses pension payments to over 400,000 pensioners on a monthly basis.

EOBI lacked an effective online platform to facilitate self-service by key external stakeholders (such as employers, employees and beneficiaries). Also, the intranet based transactional application was lacking several core functions. EOBI decided to re-engineer its core business processes to enable eServices to its stakeholders with a vision towards dramatically improving service quality and satisfaction.

Techlogix successfully re-engineered EOBI’s core business processes and provided them with an enterprise-class online portal, transactional application and an integra-tion interface, so as to enable EOBI to offer state-of-the art facilitation services to all its stakeholders.

CustomerEmployees’ Old-Age Benefits Institution

IndustryGovernment

OfferingApplication Development

Harmonizing People | Process | Technology

EOBI Improves Revenue Collection

The ChallengeBeing the national institution for pensions, EOBI faced multiple challenges:

◉ Providing an online platform in order to enable speedy facilitation services to the key stakeholders for the Institution: employers, employees/insured persons and pensioners.

◉ Linking information flow across EOBI’s core business activities: submission of employees’ details, voucher generation and payment of contribution.

◉ Managing data properly and reconciling contribution payment.

The SolutionTechlogix partnered with EOBI to develop an enterprise-class, web-based facilitation system for employers & employees that has linked EOBI’s core business processes, ensures 100% data and contribution payment reconciliation and offers the following online functionality:

◉ Provide employers and beneficiaries a portal for beneficiary registration and tracking accrued benefits and payments due to the beneficiaries.

◉ Enable service alerts for beneficiaries through SMS, email etc.

◉ Provide internal workflow for EOBI to monitor and manage payments.

◉ Provide employers a mechanism for electronic payments through integration with commercial banks.

◉ Create the technical infrastructure at EOBI to integrate with commercial banks for automated pension disbursement to pensioners and contribution collec-tion from employers.

Registering to use the Facilitation System

The user (employer) submits a profile creation request from the portal. The request is assigned to the respective EOBI Field Officer who, after verification, will either approve or reject the request. On approval, the user is sent login credentials along with the secret key, via a service alert, which the user will use to login to the System.

Transacting using the Facilitation System

The Employers are required to perform the following three activates on a monthly basis in order to comply with EOBI’s legal requirements:

◉ Submission of employee details that include entry/registration of new employees, exit of employ-ees who have left using any one of the following mechanisms:

○ By amending the last submitted employee details

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Facilitation System for EOBI02

○ By uploading employee details via a CSV file

○ By manually entering employee details directly in the portal

◉ Generation of the contribution voucher using either of the following mechanisms:

○ SMS based voucher generation (for small employers only)

○ Portal based voucher generation

◉ Payment of contribution using either of the following mechanisms:

○ Payments at EOBI’s designated bank

○ Online payments using Interbank Fund Transfer (IBFT)

Third Party Integrations

The Employers are required to perform the following three activates on a monthly basis in order to comply with EOBI’s legal requirements:

◉ Integrations with Telenor Easy Paisa and National Bank of Pakistan for pension disbursement and employer contribution collection.

◉ Integrations with NADRA (Verisys) for identity verifica-tion of employees registering with EOBI.

◉ Integrations with OneLink for Online Payment of Contribution by Employers.

◉ Integrations with mobile phone service providers for SMS based voucher generation and alerts to employ-ers, employees, pensioners and EOBI staff.

System ArchitectureThe solution consists of three tiers: presentation tier, middleware tier and database tier.

The presentation tier is built using an AJAX Framework for J2EE called ICEfaces. ICEfaces applications are based on Java Server Faces (JSF) and provide Rich Internet Application (RIA) functionality. The presentation tier interacts with the middleware using a SOA based model (for integrations with EOBI’s Intranet based application and with other third parties) and with the database tier (for portal based activi-ties).

The middleware tier is built using IBM’s WebSphere Process Server and WebSphere Integration Developer. The middle-ware tier is where the Business Process Management (BPM) based business processes are developed and deployed. These business processes are designed for integration with EOBI’s Intranet based application and other third party channels. Also, EOBI core business activity related approval workflows are developed and deployed on the middleware tier.

The database tier is based on an Oracle database. The middleware tier and the application tier communicate with

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the database tier (by calling the specific procedures) for fetching the desired information.

The high level architecture diagram is included below:

Reporting Solution

Detailed reporting for all stakeholders was a key require-ment and this purpose is served using Business Intelli-gence and Reporting Tools (BIRT). BIRT is an open source software that provides reporting and business intelligence capabilities for rich client and web applications, especially those based on Java and Java EE. An extensive set of reports and a dashboard was created for EOBI using BIRT.

Benefits

◉ EOBI has been able to connect its core business activities that ensure transparency of operations.

◉ EOBI has been able to achieve data and payment reconciliation.

◉ EOBI is now able to provide speedy services to the stakeholders and expedition of employees’ detail submission, voucher generation and payment processes, resulting in improved customer service.

3-Layer Architecture

Persistent Objects

PresentationLayer

Business LogicLayer

Data AccessLayer

JSF FRAMEWORK

DAL Logic/Router

View Controller

Model

Business Objects

Translator

Business Object (BO) toPersistent Object (PO)

Business Objects

Business Logic

JSP Action Servlet

Bean

WEB-INF

gov.eobi.PRESENTATION

gov.eobi.BLL

gov.eobi.DAL

gov.eobi.BO

gov.eobi.BO

gov.eobi.DAL.DAL

gov.eobi.DAL.DLL.translator

Data Logic Layer

Database

gov.eobi.DAL.datastore.databasegov.eobi.DAL.datastore.services

Data Store

gov.eobi.HELPER

Utility / Helper Classes

About Techlogix

Techlogix is an IT Services, Consulting and Business Solutions company that helps its global clientele achieve enterprise transformation by harmonizing people, process, and technology. Techlogix builds high performance solutions using practice-specific delivery methodologies that utilize its globally distributed development teams. Our people combine the spirit of engineering excellence with a strong commitment to end-to-end customer experience. Techlogix employs approximately 300 people in 5 delivery centers worldwide.

Visit us online at www.techlogix.com

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“The core issue of EOBI had been the acquiring of details of Employees on whose

behalf monthly contribution is paid by the Employer. Techlogix has come up with a

user-friendly, functional, simple, and above all flexible application as a result of which

key stockholders started believing that our Government has done something great in

enabling the Government to Public business through Information Technology. Techlogix

has credibility because of its sincere and professional work.”

Ayaz Ahmed UqailiProject Director / IT HeadEOBI