Environment Topic 2
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Transcript of Environment Topic 2
7/31/2019 Environment Topic 2
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In Line with
ISO 14001
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Management Representative
Co-ordinator
Operations (see next slide)
Finance
Legal
Marketing / Sales
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Appointed representative of Front of House
Housekeeping
Food & Beverage Conference & Meeting
Engineering and Maintenance
Sales and Marketing Personnel
Financial Control
Purchasing
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be documented and understood at all levels
commit to complying with the law
be publicly available commit to prevention of pollution and
improve environmental performance
provide for the setting of environmentalobjectives
relevant to the operations of the hotel or Resort
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Need to establish and maintain procedures to record all legal, regulatory and other policy
requirements regarding environmental aspects of activities services
Hence keep up to-date, and following the events in
the south and the degree of over-building you cansee an increase in government applied laws inThailand
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Need to evaluate and assess environmentalaspects - direct and indirect
controlled and uncontrolled emissions controlled and uncontrolled discharges
solid and other waste
land contamination
environmental requirements generated by customers
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use of land, resources and energy
noise, odour, dust, vibration and visualimpact
effects on specific parts of the environment
beneficial impacts
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“The organisation shall ensure that the
(environmental) aspects related to theseimpacts are
considered in setting its environmental
objectives”
Clause 4.3.1 ISO 14001
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front of house housekeeping
food & beverage
conference & meeting engineering &maintenance
back of house
sales & marketing personnel &
administration
financial control
purchasing
community & socio-economic programmes
grounds & externals
There is potential for improvement inenvironmental performance in every department of the hotel or Resort
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Energy blocking off and grouping rooms
light controlling key cards
environmental information in guest packsWater environmental information in guest packs
Waste
electronic internal information to reduce paper usage reuse of paper
recycle toner cartridges
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Energy check room temperatures
watch for malfunctioning fans, aircon, heating etc
use cold water instead of hot wherever possible
Water use minimum quantities during cleaning
notify maintenance immediately of any leaks
Waste
reuse linen unsuitable for its original purpose use dispensers instead of sachets
use cleaning materials in the recommendedconcentrations and dispose of containers properly
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Energy Appropriate lighting levels in restaurants and bars
Beverages coolers sited in cellars
Water „Dead man‟ valves on sluicing hoses
Dish and glass washers correctly maintained
WasteSegregation of glass, tin, plastics and paper
Menu planning to reduce waste food
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Energy Appropriate lighting in public areas
HVAC maintained and controlled
Water Maintenance of all water outlets in washrooms
Waste
Reuse of non-confidential papersSegregation of paper (and other packaging) for recycling
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Energy All HVAC fully maintained with controls correctly set
Low energy lighting wherever appropriate
Sensors in all low non-public traffic areas
Water Planned preventative maintenance and rapid response to
leaks
Waste Care of used oils, lubricants, paints and solvents
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Energy
Sensors in low traffic areas
Switch off and save policyWater
Prestel taps in washrooms
„Hippos‟ in flush cisterns
Report leaking tapsWaste
Recycling schemes for plastic cups, cans, bottles etc
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Energy Control of lighting in office areas
Low energy computers
Switch off and save policy
Waste Careful planning of brochure production runs
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Energy Control of lighting in office areas
Waste Control of use of paper, toners, etc.
Training is biggest contribution
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Energy Monitoring, measuring and controlling consumption
Water Monitoring, measuring and controlling consumption
WasteMonitoring, measuring and controlling food waste
Monitoring landfill and carrier returns
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Energy Distribution of excess and which cannot be stored
Water Inclusion on water treatment
Waste Excess estates compost for agriculture & horticulture
Use of non-confidential documents for schools and other social projects
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There is a need to set targets andobjectives
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Targets and objectives
S pecific
Measurable
Agreed
R ealistic
T rackable1st
Qtr
2nd
Qtr
3rd
Qtr
4th
Qtr
0
20
40
60
80
100
1st
Qtr
2nd
Qtr
3rd
Qtr
4th
Qtr
East
West
North
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Hotel Practice Initiated Impact
Westin, Seattle Changed incandescent bulbs to energy savingcompact fluorescent light bulbs and
improving control mechanisms
Achieved 66 percent reduction in guest roomwattage and an annual savings of
$400,000.
Apple Farm Inn and Restaurant, California Uses discharged water from washing machinesto flush toilets
Saving 15,900 liters (4,200 gallons) of waterper day and approximately $5,000 peryear.
Disney World, Florida Recycles 15.2 million liters (4 million gallons) of wastewater a day for irrigation of landscaping and golf courses.
More cost-effective as using municipal treatedwater would have been much moreexpensive.
Hotel Bel Air, Undertook a comprehensive environmentalprogram
Saved $10,000 in 10 months plus increasedrevenue from the sale of cardboards.
Hyatt Regency, Chicago A comprehensive waste reduction and recyclingprogram. Recovered approximately 70% of recyclablematerials and cut waste hauling costs inhalf. Recycling program has resulted inrecovery of $120,000 in hotel items.
Inter-Continental, LA Installed a power monitoring system Saved some $12,000 in electricity costs
Intercontinental, Miami Recycling program involving 30 materials. Diverts 65 percent of the waste stream withannual savings of $31,000
Recycling waste water for watering gardens aswell as use of aerators on water outlets
Saved over 400 gallons of water per year,amounting to $4,000
Reduced energy consumption by using energyefficient appliances Saved 400,000 kwh of energy annually whichamounted to $2,400
Habitat Suites Hotel, Austin, Texas Water conservation programmed such as useof low-flow sink and shower aerators,water-saving toilets and water savingsprinklers.
Combined water-saving measures led tosavings of $9,000
Use of fluorescent and air-conditioning units Saved over 122,000 kw of energy per year,which equals $10,954
Boston Park Plaza Installed 1,686 thermopane windows at a costof $1.2 million.
Each window saves the hotel $75 per year inenergy costs and the guests benefit
from quieter rooms
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establish and maintain manual relating to
environmental policy, objectives, targets and programmes
key roles and responsibilities
interaction between the
systems‟ elements
documentation
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control activities, particular attention to documented work instruction
procedures regarding suppliersmonitoring and control of effluent & waste
streams etc..
performance criteria
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procedures to establish compliance with programmes, targets or instructions
identify and document verificationinformation and procedures
establish and document acceptance criteria
assess validity of previous verificationinformation
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Step 11 Training(where most operations fail)
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train administrative and operational personnel
cascade the information, usingadministrative and operations managers
talk with suppliers, contractors and
customers
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Auditing Awareness Instrument EMS
Briefing
CEO
Executive
Supervisors
LineOperators
Design
Engineers
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system is required to confirm that thesystem works and compliance can be
demonstrated
‘When you can measure what you are speaking about and
express it in numbers, you know something about it.
When you cannot express it in numbers, your knowledgeis of a meagre and unsatisfactory kind.’
Lord Kelvin
Physicist
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when the system is in place and working properly an audit is needed to determine
environmental managementactivities conform to the programme
the system is effective in
relation to the policy
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audit schedule
audit procedurechecklists
audit reports follow-up and corrective action
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management team meets to review thesystem including audit results