[Enterprise Social Platform] Socialware 'Tigris' introduction_EN

Introduction of Enterprise Social Network

Platform

Social Ware

Page. 1 TigerCompany Co., Ltd. The Project Group : Human Network and Intelligence

The status of communication within an organization

65.3% of employees think that the communication is not well

in their organization, the half (46.0%) of Executive Officers also agree.

45.2%

46.5%

7.5% 0.8%

60.3%

33.4%

1.3% 5.0%

Executive officers

Employees

Good

Bad

Not bad

Lack of communication

(source. Samsung Economic Research Institute report in 2011)

About communication within an organization.


Alteration of the ways of communication

e-Mail

Groupware

Simple and easy to communicate

Real-time communication

Enable knowledge search by communication history base.

[Enterprise SNS] Inconvenient to log in and check things each time

Difficult to notice when new writing is uploaded (without push service)

Uncomfortable to write freely within the formal structure

Inconvenient for cooperative work and communication between multi-users

Inefficient and time-consuming

Inconvenient for inviting people each time

Difficult to share and inconvenient to keep and track record Messenger


Social Ware, TIGRIS

TIGRIS is based on Enterprise SNS Platform which provides timeline as Facebook to communicate real-time on both PC and smart phone. Also share information and create a knowledge through based on work related communication.


TIGRIS structure

TIGRIS supports to interface with existing or legacy system and cross multi web browser including mobile(android/iOS) which based on the eGovernment Standard Framework.

E A I /

D B L I N K

등

Login Authentication Management

*OWASP security HTML web standard

API

The eGovernment Standard Framework(Based on J2EE)

Existing/legacy system

Smartphone User

Newsfeed

Schedule/To do list

Survey

Idea

Family event

Tag /attach. file

Share

Like/comments

LINK/Crawling]

Personal profile

information.

Additional information.

Follower/Following

Org. chart/Personal info. (e-HR interface)

Tablet User

PC User

HR

Etc

Timeline

Community

Profile

KM/Search

KM box Gathering knowledge Popular/recommend

knowledge Search knowledge

/people /organization /community

ERP

*EAS/Mail

Other system

.

.

Cross Web Browser

Friend matrix Total communication Extend people and

manage intimacy rate

People

Manage message

Batch process

PUSH notification

Mobile APP

Organization community

General community

Create/setting a

community

*OWASP : Open Web Application Security Project *EAS : Electronic approval system


Product Architecture

Display process (Presentation Layer)

Work process (Business Logic Layer)

Data Process (Persistent Layer)

Connection (Integration Layer)

Common base(Foundation Layer)

Feed

Open communication

SNA

Social network Analysis

Social Flower

Total communication

Social Matrix

Human network

Profile

Self branding

Social Search

Knowledge search

WAS (Apache tomcat, WebLogic, Websphere, Jeus, Jboss, etc)

DBMS (Oracle, MS-SQL, mySql, etc)

OS (Linux, AIX, Solaris, Unix, Windows, Mac OS X, etc)

IE Firefox Chrome Safari Opera Cross Web Browser :


Main functions of TIGRIS

Timeline

Community Social Matrix

Profile Social Search

SNA

A short post to freely share their thoughts and work Feed of a entire post, public dispute or public inquiry,

etc Hot Tags : Inquiry of issuing tags recently Feed List of Following/department/Community

Relationship management through social matrix Managed relationship by intimacy or

business associate of the high-order around me. Intimacy management and expand my

human relationship.

Community by department or specific group Create community for sharing opinion

of all received feed or comments. View all communities as well as my

own community.

Manage profile for Self-Branding Personal profile info.

(Name, department, duty, contact) Tag for personal interest(expert) part Self introduction. Follower/Following Member list

Search the accumulated knowledge through social activities Search shared knowledge Search expert in required field. Search network that connect with wish to

extend human relationship.

1

2 3

4 5

6

Social network analysis About activation of Communication, accumulation of knowledge and analytical reports

TIGRIS provides innovative communication such as Timeline, Community, Social Matrix, Profile, Social Search and SNA functions.


Product Features - ① Timeline for open communication

Time line makes it easier to write more often due to its simple and non-formal attribute.

It encourages people to share more information and opinions than through e-mail or bulletin board because people talk about not only work itself but also general feelings and opinions, which sometimes lead to important context of each issue.

Convenient to attach files(images or any text forms) and share links

Users can create communities (for department, club community, TFT) with the option of ‘open’ or ‘closed’

‘Message’ can be substituted for e-mail when users want to communicate with designated person or people.

‘KM box’ can be used to classify and accumulate knowledge information.


Product Features - ② Community for communication by department/group

Not only create or delete a department community by organization chart but also can manage any kind of community such as TFT, Project, CoP, and etc. Community manager can set open scope of community(public or private) and member management(approve to join or invite).

Search all community (Apply to join)

Manage community info. And members

Department community by org. chart Group community such as TFT, Cop, club and so on Manage member’s picture and post.


Product Features - ③ Social Matrix for managing personal relationship

Convenient and efficient communication using matrix function that preferentially show recent communicated person in personal connection. Also offer total communication tool to fast communicate with personal connection.

Manage friends

Interesting people

Add to Community

Search people

Profile

E-mail

message

History

Linkage with e-mail, message, massenger, mobile and facebook

* MCF (multi-channel flower) pops up when you click the picture of a person on Social Matrix or timeline that provide various communication functions to use

‘Green zone’ is made up by recent communicated or most communicated person.


Product Features - ④ Information/Knowledge Sharing to other Social Media

Not only communicate within the corporation, but also share knowledge or information to other social media such as Facebook, Tweeter, Gmail, etc.

Connect with other social media

Retweet or share to other social media (Facebook/Tweeter/Goole)


Product Features - ⑤ Personal Profile management for Self-Branding

Personal profile management for self branding – My expert field and interesting, also can provide own experience or bucket list.

Basic information (Based on HR info.)

Additional information for Self-Branding


Product Features - ⑥ Social Search to search the accumulated knowledge and human network through communication

Can search posted article in timeline by keyword or tag. It can extend search function to find related post using related tag function, also enable to search a expert for a specific field using people path search function

Saerch a post in timeline Search result would be expert, post,

attachment. Enable to search exper in specific field. Easy to search by keyword Related topic search by Tag


Product Features - ⑦ Ubiquitous Mobile Service

Provide smart working environment as regardless of time

and place by expand its functions to mobile device from

out of limitation of working process as PC based

networking environment.

[iPhone view] Timeline

[iPhone view] Social matrix

[Android view] Total communication


Expected Effectiveness of TIGRIS

Open Communication 1

Growth of employees 2

Knowledge sharing 3

Improvement of productivity

4

Human network Management

5

Diagnosis of organization

6

AS-IS TO-BE

vertical/ formal/ task-based closed/ fragmentary communication

horizontal/ informal /both work and relation based/creative/ innovative/ open/integrated communication

Passive self development Career management led by company limited to specific work or task

self branding (self PR) reinforcement of professionalism hunting and searching for experts

Formal sharing low participation limited know-how sharing

fast and pragmatic sharing Knowledge sharing under trust Active know-how sharing

PC based work in office slow work by personal experience

ubiquitous work (any time anywhere) Fast work with efficient cooperation

hierarchical formal relation limited network within organization general relation management

expert-oriented various relations expanded to outside network expanded relation quality management

intuitive/ empirical management post process of network problem separate management for biz talents

objective/ systematic network analysis network diagnosis and measures management of business talents


TIGRIS Customers

•Domestic - Korea

•Oversea – USA, Thailand, etc


Need a new portal system that can access any data or information of internal various system by one access point

Need SNS method of fast communication tool

Integrate formal/informal communication channel within a company

Enhance real-time communication and collaboration of the vertical/horizontal or formal/informal within employees(Executives and normal employees)

Increase utilizability of information system by mobile device

The communication way that can classify and define a knowledge by user oneself to share

The knowledge sharing system with regardless of time and space.

Usability enhancements for mobile centralized environment

Knowledge search for actual useable data.

Support to active communication of organizational culture dimensions, and to build a capacity and specialty of the individual members.

Fast notification for necessary information of sales task

Create group by team/by product/by location/etc to share an information

Appropriate sharing of competitors and market trends

Not only document file, but also informal work material to share

TIGRIS – Case study

Minimize delay and distortion of information sharing that occurs due to the nature of the various occupations of the department

Need a system for activating underutilized feature of internal portal and groupware.

Need a service for fast, accurate and public horizontal/vertical communication between CEO and inter-organizational.

Increasing utilization of information system for field worker.

Prompt customer response through providing total information of resort's promotion or event to SNS directly.

Strengthen internal communication and collaboration by utilizing SNS Platform and expand to portal based on social, knowledge management, customer related management and so on.


Case study - Internal communication and collaboration(SNS) (1/2)

Background - Spread understanding and sympathy within members through communication channel with fast and authenticity, and provide a opportunity for customer impression and regional development. Effects - Scattered field service of non-clerical employees as working in condo, hotel, casino and so on to use mobile device for sharing important notice or recent information. (17% of employees can use PC) - Beyond the limits of existing information systems have been focused on the clerical worker, provided all members can participate, regardless of the time and work type that the real meaning of the corporate communications environment Operation - Configure pages like by department/by personal/by community separately - Manage "My Interesting colleague" menu to grouping colleagues who often communicate with common work - Implement "Social Flower" function to integrate communication functions such as E-mail, message, call, SMS and etc.

HiOne Resort – Internal communication and collaboration, “HiTalk”


Case study - Internal communication and collaboration(SNS) (2/2)

View Profile

Send E-mail

Send message

Call

Send SMS

View history

Search people

Add/delete

people

Invite to

community

Add as interesting

people

PC Ver. “Social matrix” and “Total communication tool” <Social flower> Mobile Ver. “Social Matrix” Mobile Ver. “Total communication tool” <Social flower>

PC/Mobile device Smart Phone

Social flower


Case study – Social knowledge management(KM) (1/2)

Maeil Dairies Co.,Ltd. -

Create collaboration culture by voluntary internal knowledge sharing.

Share information naturally through interactive social feeds

Create a multitude knowledge of wiki method through sharing information based on relation focus

The communication way that can classify and define a knowledge by user oneself to share

Well formed UI that easy to use Improve search function by intelligence

classification technique, when save a knowledge or an information

Create an environment for the expertise of the individual with business associates parties by collaboration synergy to achieve a performance naturally

Communicate in timeline and add knowledge to my knowledge box.

To my box


Case study - Social knowledge management(KM) (2/2)

[My knowledge box]

Search knowledge which is classified by user oneself

[Total knowledge search]

Search knowledge based on categorized knowledge box.


Case study – Social Portal (EP) (1/2)

2

① Main menu for the system

② Personalized menu

③ Task calendar and to-do list management (Personal/department/common schedule)

④ Write a post(various type) function (Normal, schedule, To-do list, poll, idea and etc)

⑤ Communication with real-time news feed.

⑥ Support real-time communication such as CEO Message and notice for all.

3

1

4

5

6

GS Energy - Social, hold groupware


Case study – Social Portal (EP) (2/2)

Write a feed of various type (Normal feed, schedule, to-do list, poll, idea, family event)


Case study - Social CRM(CRM) (1/2)

Samsung Electronic

- GSBN B2B Communicator


Case study - Social CRM(CRM) (2/2)

Improve work productivity by providing necessary information

1 2

3

5 4

Pre-Sales opportunities

Effective customer responsiveness Estimation of customer countermeasures

Register Pre-Sales opportunities

Sharing of customer and sales opportunities Real-time sharing

for sales information

Can respond quickly by sharing

customer information and

sales opportunities for

the sales condition

In-bound Call

Customer Meeting

Customer response by Pipeline

Control customer countermeasures through sharing sales activities information

Value proposition for decision-making

Register information of

new customer and Pre-Sales

opportunities

"'ooo' register new sales opportunity

for customer 'ooo'"

Define current trading relation

Define connection of the customer

Provide customer countermeasures scenario for value proposition

Push notification


TIGRIS Example - Web

<TIGRIS Web>

- E-mail: Top extra menu

- Notice: Notice by whole company/ department/ community,

Newsfeed, survey, notice, etc

-Calendar : Manage schedule/ to do list by whole company/ department/personal

- Address book : Manage friends (matrix) by whole company/ department/ community

* Easy to execute personal profile(personal infor., relationship), email, message, invite friend to the community through social flower, also call or 는 by mobile device.

- Set notification(Both web and mobile)


TIGRIS Example - Community

<Community>

- My organization

: Setup by HR information

- My community

: The list of communities that joined

: The notice(newsfeed, survey schedule, etc) manage within the community

- Members : Each community members shows right menu in each community

* Matrix/Social flower

- Schedule : Can share members schedule each community(only within members)


TIGRIS Example – Calendar1

<Calendar>

- Manage schedule and to do list by whole company/ department/ Personal

- Possible to check importance

- Alarm function

- List by monthly, time.


TIGRIS Example – Calendar2

< Calendar >

To register and share schedule

- Register and share schedule by whole company/ Department/ community

- Set importance

- File attachment

- Set notification (Both web and mobile)


TIGRIS Example – Social matrix

<Social matrix>

Fast communication

- Allocate friend by communication frequency

- Send e-mail or message by personally as well as multi select.

- Possible to add outter friends

- Open social flower by click any picture.

TigerCompany Co., Ltd.

Phone : 82-02-581-0324 www.tigersw.com

E-mail: [email protected]

Creative management

starting with communication

The start from TIGRIS “ ”

[Enterprise Social Platform] Socialware 'Tigris' introduction_EN

Software

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