Enterprise Social Media – The hidden treasure

Rick Mans

Capgemini

@rickmansslideshare.net/rickmansdontmindrick.com

1960’s Mainframe Computing

1990’s Desktop

Cloud Computing

2000’s Mobile Cloud

Computing

2010’s Social

Revolution

1970’s Mini Computing

1980’s Client/Server Computing

Data Management

Apps

Business Logic Apps

Process Automation

Apps

Web Apps

Mobile Apps

Social Apps

Social tools a disruptive technology?

I see you’re wasting company time,

would you like help with that?

Discovering your hidden treasure(calculation based on an organization of 1000 people)

Costs

Fees

Avg. €3 - €15 euro per user per month

1000 x 15 x 12 = €180.000

Administration

1 FTE per year

€50.000

Implementation

4 FTE for three months

€50.000

Training

2 trainers training 1000 people for 1 hour

€25.000 (employee time)

+€50.000 (trainers have to be paid)

Fees: 180.000Adminstration: 50.000Implementation: 50.000Training: 75.000

Total: €355.000

Key Finding: People Invest Their Time Differently Leader/Executive People Manager Transactional/Process

Execution WorkerKnowledge Worker

Administrative AssistantNew Employee Contributor Networker

Professional Track/SME Mobile Worker/Road Warrior Relationship Management/Decision Making Knowledge Work Collaboration Business Processes

Your Business Case(assuming an employee costs €25 per hour)

Decrease time to solution

13 incidents per year500 people affected

For 1 hour per incidentSave 33%

Solve the problem500 x 0.33 x 13 x 25 =

€53.625

Reduce duplicate work

10 projects10 people doing duplicate work

80 hours duplicate work per year per team

Solve the problem10 x 80 x 9 x 25=

€180.000

Improved productivity

20% of the employees are highly engaged

Save 1 hour per week in productivity

Solve the problem1000 x 0.20 x 1 x 40 x 25 =

€200.000

Improved productivity (2)

20% of the employees are less highly engaged

Save 0.5 hour per week in productivity

Solve the problem1000 x 0.20 x 0.5 x 40 x 25 =

€100.000

Onboarding

Every year there is a 5% turnover in employees

Onboarding takes 5 daysSave 40% in onboarding

Solve the problem1000 x 0.05 x 2 x 8 x 25 =

€20.000

Meetings

80% of the employees have meetings for 20% of their time

Reduce 50% of the meetingsFree up 30% of their time

Solve the problem1000 x 0.8 x 8 x 0.3 x 25 =

€48.000

Telephone

600 people with an average of 4 conversations per day

3 minutes per conversation€0.01 costs per minute

Solve the problem600 x 4 x 3 x 0.01 x 200=

€14.400

Travel

100 people have 4 meetings per month which

requires travel50% of the attendees have to travel

Avg cost to travel is €50

Solve the problem100 x 4 x 0.5 x 50 x 12 =

€120.000

International travelSolve the problem

100 x 4 x 0.5 x 750 x 12 =

€1.800.000

Decrease solution time: 53.625Reduce duplicate work: 180.000Improve productivity: 300.000Onboarding: 20.000Meetings: 48.000Telephone: 14.400Travel 120.000

Total: €736.025Or €2.416.025 including international travel

Year 1Costs: €355.000

Benefits €736.025

Positive return €481.025

Year 2Costs: €230.000

Benefits €736.025

Positive return €506.025

We haven’t even talked about

Finding experts faster

Reducing Office Space

Increase employee retention

Increased innovation

Process optimizations

Eliminating email

Collaborating with your customers

Social as a job will disappear

Typist

Williamina Fleming (May 15, 1857 – May 21, 1911, standing) with her computers in the astronomy department at Harvard in the late 1800s, hired to carry out the mathematical calculations required to classify stars.

Social will be in every enterprise in the upcoming 5 years

With or without youThough with a solid and obvious

business case

Rick Mans

Capgemini

@rickmansslideshare.net/rickmansdontmindrick.com