Enterprise Search - Vertica · With $7.4B in annual revenue, WWT is a financially strong,...
Transcript of Enterprise Search - Vertica · With $7.4B in annual revenue, WWT is a financially strong,...
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Enterprise SearchWorld Wide Technology, Inc.
Susan McClaren
James Nippert
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WWT – Enterprise Content Managment
Our Team’s Mission is:
Providing enterprise solutions that enable users to efficiently FIND, store and share relevant content.
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With $7.4B in annual revenue, WWT is a financially strong, privately-held technology integrator
Who We Are
$8B
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$020152014201320122011201020092008200720062005
WOMENDIVERSITY
MILLENNIALS
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Our PartnersSTRATEGIC
EMERGING
#1 #1 #2 #1 #1 #1#3#2
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Confusion, change, disruption and opportunity.
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The Complaint
“Search Sucks”
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The Problem
• Existing Intranet built on SharePoint 2010 OOTB Search
• 100+ Corporate Applications each with proprietary search
• Path of Least Resistance means no user Metadata
• “I can never find what I’m looking for”
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The Problem cont.
SharePoint WWT.com Salesforce
Exchange Dropbox ServiceNow
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Enterprise Search Affects Productivity
The Butler Group reports up to 10% of staff costs are lost because
employees are unable to find the right information to do their jobs. (2006)
In a study of over 1000 middle managers, Accenture found that managers
spend up to 2 hours a day searching for information, and more than 50% of
the information they obtain has no value to them. (2007)
According to the New York Times, data scientists spend 50-80% of their time
collecting and prepping data. (2014)
An Aberdeen Group study of 188 organizations that had implemented
enterprise search revealed executives at the top performing companies
within those examined saved 6 hours a week looking for information,
compared to 1 hour for executives at the other companies. (2009)
10%
50%
50-80%
6 Hours
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The Solution
A true Enterprise Search solution was needed.
• Intelligent, contextual search that looks into document contents
• Federated one-stop-shop searching across siloedcontent sources for enterprise content
• Configurable/customizable platform with ability to tune accuracy
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The Solution cont.
SharePoint WWT.com Salesforce
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The Tool
RFP Process with all vendors in Enterprise Search Magic Quadrant
Downselected 2 vendors for On-Site POC
Winner:
Reason: Extensibility, Scalability, and Customizable!
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Implementation
• Resourcing• WWT Oracle R12 Upgrade in
full swing• HP/HPE Split
• Scope Creep• Automation Requirement• New Data Sources (Exchange)
• New vs. Old UI Churn
Challenges
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Implementation cont.
Preparation• Bad reputation to repair
• Integrations• SharePoint
• Enterprise Involvement• Pilot Program• Infomercial Series• Launch Event
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The End Result: Fetch!
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Results
0
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4
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1 2 3
Overall Feedback
Series1 Series2
0
10
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30
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50
60
1 2 3 4
How Many Pages
Series1 Series2
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Results cont.
“just Fetched the MBE certificate. No need for emailing around to find the document and the document was located
and to the requester in no time. #itwassofetch!”
“Since Fetch results are now in the first page!”
“I never knew what love truly means until I
used Fetch the first time.”
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Lessons Learned
• Agile! Be more iterative
• The less data, the more accurate the search• Filtering• Date cutoffs
• No two shops have the same Search needs• User feedback throughout implementation/pilot• Start small – don’t overcustomize or assume• Continuous feedback loop
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What’s Next?
• Mobile First UI
• SharePoint Online Connector
• Expertise Finder
• OneDrive, Box, and Dropbox Connections
• Custom Application Connector• Index any JSON or XML output
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Questions?
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