Achieve Operational Efficiencyand Responsiveness

Long deployment schedules and a lack ofsystems interoperability present two keychallenges to the successful implementationof healthcare technology. And yet, quicklyconnecting staff with critical information is thekey to cost-effectively delivering quality care.

Leading healthcare organizations of all sizes areturning to Laserfiche to dramatically improve thebusiness productivity and responsiveness of theentire organization—not just the areas that dealwith patient charts.

By standardizing on an agile ECM system fromLaserfiche, you will improve information accessacross your organization—all without sacrificingthe quality of patient care.

Enterprise Content Management for Healthcare

Centrally and securelymanage patient records.

Reduce the cost of compliance.

Improve patient service.

Enhance back-office processes.

Accelerate payment cycles.

Learn More Inside

Many organizations believe that EHR/ EMR systems promote organizationalefficiency, but they are limited to managing structured content, leaving providerswith no way to store, locate, route, review or approve unstructured content such as:

Supporting patient information including admissions items, outsidelab reports and medical history files.

Back-office documentation including EOBs, invoices, purchaseorders, compliance records and employee files.

Laserfiche allows healthcare organizations to centrally and securely manageall of their content, providing a critical complement to EHR/ EMR, HIS andother clinical and back-office applications.

ECM: A Critical Complement to EHR/ EMR How Laserfiche ECM Complements EHR/ EMR

Capabilities EHR/ EMR ECM

Improve chart accessibility.

Increase record security.

Decrease the cost of handlingand storing paper records.

Offer preliminary diagnostics.

Offer advanced diagnostics.

Offer e-prescribe functionality.

Offer practice management functionality.

Manage patient records.

Scan doctors’ handwritten notes intopatient records.

Electronically capture and store EKGs.

Link scanned patient documentationto electronic medical records.

Automatically route information.

Offer audit trail tracking forHIPAA compliance.

Retrieve encounter forms, charts, EOB forms, checks and correspondencedirectly from billing applications.

Automatically route documents—with e-mailnotifications and time-out alerts—throughverification, coding and claim-preparation processes.

Scan and organize payer applications, diplomas, licenses, CVs and CMEs.

Digitize paperwork in employees’ personnel files andprovide employees with secure access to their HR records.

Manage partnership and joint venture agreements, casefiles, contracts, compliance records and correspondence.

Business Benefits: Agile ECM in Everyday Use

Centrally and Securely Manage Patient Records

Whether or not your organization has an EHR/ EMR system in place, Laserficheincreases efficiency by providing a central and secure digital repository for allpatient information, including:

Extensive search capabilities enable staff members to quickly locate informationburied deep within records, while flexible workflow rules automatically routerecords to the providers who need them. This saves time and effort for yourstaff, and it also reduces gaps in communication between healthcare providersand decreases duplicate testing.

EKGsPathology reportsLab resultsAdvance directives

UltrasoundsX-raysMedical history filesAnd more

With Laserfiche, our physicians don’t have to piece

together a complete patient record from a variety of

sources, wait for someone else to finish reviewing a chart

or wait for my department to make them a copy. They just

log into Laserfiche and everything is right there!

Michelle Rosson / HIM Director / Regional Medical Center at Memphis

Improve Efficiency, Security and Patient Care Enterprise- Wide

Organize work processesthroughout the enterprise.

Make patient informationinstantly accessible andfacilitate the transitionto an EMR.

Streamline businessprocesses, improverecords managementand reduce costs.

Accelerate paymentcycles, make sourcedocumentation fullysearchable andimprove accuracy.

Laserfiche forHospitals & Clinics

Laserfiche forMedical Practices

Laserfiche forAdministration

Laserfiche forBilling

Tax Forms

Facilities

Property Records

Maintenance ContractsDoctors

Patients

Staff

Managers

Contracts

Correspondence

Compliance Records

Patient IDs andInsurance Cards

Physician Notes andTranscriptions (audio, video)

Lab Results

A/R: EOBs

A/P: Financial Statements

Job Applications

Personnel Files

Credential Documentation

Insurers

Patient Charts

Finance

Administration

HR

Legal

Improve Patient Service

Laserfiche streamlines admissions procedures and simplifies the work of front- deskpersonnel by allowing them to quickly scan and retrieve admissions items such asdriver’ s licenses, referrals, insurance cards and more.

Laserfiche also automates the filing process, accelerating admissions and making iteasy to link digital content in the Laserfiche repository to electronic medical recordsstored in an EHR/ EMR.

Accelerate informationretrieval and answerpatient inquiries faster.

Reduce misfiling anddocument loss, alongwith their related costs.

Eliminate the expense associatedwith copying, filing, transportingand storing paper documents.

Automatically route test resultsand updates to physicians assoon as information is enteredinto Laserfiche.

Reduce the Cost of Compliance

Laserfiche serves as the records management cornerstone of your HIPAA and JointCommission compliance initiatives. It provides comprehensive security that protectssensitive patient data while still allowing authorized personnel instant access to theinformation they need to deliver outstanding care.

With Laserfiche, healthcare organizations:

Use audit trails to demonstrateadherence to established retentionand access procedures.

Ensure proper destructionof expired patient records.

It’s much safer having patient information in a secure, electronic

repository than to have paper copies of records lying around on

people’ s desks. No one can access Laserfiche without a log- in

and a password. Even then, everyone’ s level of access is tailored

specifically to their role and responsibilities.

Tracy Guzman- Barron / Administrative Services Supervisor / Fertility Centers of Illinois

Minimize the risk of non-consensualrelease of protected health informationPHI) by limiting access by user, role,

folder, document and/ or data field.

Enhance Back-Office Processes

Although there is currently a great deal of focus on the efficiencies that can be gained byemploying EHR/ EMR systems, these systems are focused exclusively on patient records. In contrast, ECM provides back-office benefits across the entire organization, including:

Accounting: Simplify the payment cycleby automatically routing requisitions andlinking documents that must be matchedor reviewed for payment, such as purchaseorders, bills of lading and invoices.

Credentialing: Streamline the credentialingprocess by scanning and organizing payerapplications, diplomas, licenses, CVs, CMEsand contracts, and then routing applicationpackets to reviewers such as departmentchairs, the medical executive committeeand/ or the board.

Facilities Management: Manageproperty and equipment purchaserecords, warranties, tax forms, leaseagreements and repair and maintenancecontracts.

Human Resources: Automate the hiringand HR onboarding process, securepaperwork in employees’ personnel filesand manage record retention schedules.

Legal: Manage partnership and jointventure agreements, case files, businessand employment contracts, compliancerecords and correspondence.

After implementing Laserfiche, the speed at which we

can process applications skyrocketed. We’re currently

completing approximately 1,500 applications a month,

which is up from just under 800 a month a year back.

Ryan Boe / Corporate Credentialing Manager / Molina Healthcare

Laserfiche streamlines the billing process by eliminating time-consuming searchesand providing claim processors and service representatives with on-demand access toEOBs, claims, statements and remittance information. It also increases efficiency byadding staff members who can work remotely.

Scan charts and other documents atthe point of service, and automaticallyroute them through verification, codingand billing workflows.

Shorten billing cycles and enable fasterdiscrepancy resolution with on-demandaccess to EOBs, claims, statements andremittance information.

Perform electronic ADT-to-chartreconciliation.

At the end of just two weeks, we had a fully functional

system and the coders were coding remotely. Getting this

kind of technology in place normally takes months.

Marsha Hunter / Medical Records Director / Iredell Memorial Hospital

Manage interactions withprimary, secondary and tertiarypayers more efficiently.

Simplify integration with coding, billing and other applicationswith an open architecture andsupport for the HL7 protocol.

Automating Billingfor Speed, Service andCompetitive Advantage

Paper documents.

Electronic documents.

Faxes.

CDs.

FTP upload.

E-mail.

HL7/ANSI.

Import electronic documents.

Monitor network FTP, fax and e-mailfolders for automatic import.

Sort and scan paper documentation.

Convert electronic documentsto non-proprietary TIFF formatfor long-term archival.

Automatically name, file andindex documents.

Extract information from your billingapplication to fill in template fields.

Route charge forms to appropriate personnelfor verification, coding and billing input.

Create work lists based on client, dateof service, follow- up flags or other user-defined fields.

Scan payer EOBs for easy searchand retrieval.

Scan checks.

Post checks in billing system.*

Analyze accounts by referring tosource documents in Laserfiche.

Transmit collection reports fromLaserfiche to provider.

Record billing codes, notes andannotations on the archived image.

Input billing information manually fromannotated charge forms, or integrateyour billing application with Laserficheto automatically pull billing codes fromthe annotated images.

Transmit electronic claims viaa clearinghouse.*

Mail hardcopy claims to payer.*

Locate original EOBs and relateddocumentation.

Electronically redact as needed forsubmittal.

Send documents directly fromLaserfiche to secondary andtertiary payers.

Occurs outside Laserfiche.

Automate Billing Work Processes — and Get Paid Faster

1. Document Types 5. Claim Submission

6. EOB Management

7. Payment Posting

9. A/R Analysis

10. Payment

2. Import and Capture

3. Billing and Coding

4. Workflow and Work Lists

8. Secondary and Tertiary Filings

Bottom- line Benefits

By leveraging the power of an agile ECM system fromLaserfiche, healthcare organizations enhance theirability to securely manage all organizational content—without hampering the productivity of their clinicians, IT staff or front- and back-office employees.

Doctors

Centralizes and storeselectronic medical recordswithout forcing majorchanges to the clinicalworkflow.

Minimizes the need fortraining with a user-friendlysystem that includes familiarWindows features suchas right-click menus andflexible folder structures.

Adapts to the way doctorsalready work rather thanrequiring them to usecomputers in the examroom or spend time typingnotes into the system afterappointments.

IT Group

Provides centralizedcontrol over informationstorage, security anddisposition while stillempowering other areasof the organization toconfigure the system tomeet their needs.

Simplifies systemmaintenance andadministration withMicrosoft®-standardadministration tools.

Enables role-based accessrights and permissions tobe assigned directly toActive Directory groups.

Front Office

Streamlines admissionsprocedures by enablinginstant search andretrieval of patientinformation.

Eliminates the needfor copying, filing, transporting and storingpaper documents.

Enables staff to quicklyrespond to patientinquiries.

Back Office

Minimizes manualdata entry whendigitizing employeerecords, legal contracts, compliance records, taxforms and more.

Automates accountspayable processing.

Streamlines thecredentialing process.

Billing

Shortens billing cyclesby automatically routinginformation through theverification, coding andbilling workflow.

Enables faster discrepancyresolution with on-demandaccess to EOBs, claims, statements and remittanceinformation.

Eliminates lost andmisplaced files.

Your Next Step

Laserfiche Product Suite

The Laserfiche system is designed to be straightforwardto purchase, deploy, extend, administer and support. Laserfiche solutions deploy quickly and easily scale toaccommodate both an increasing number of users andhigh-volume repository growth.

About Laserfiche

laserfiche.com/rio

Ì Enterprise content management

Ì Document imaging

Ì DoD 5015. 2-certified records management

Ì Business process management

Ì Complete auditing and security controls

Ì Production-level document capture and processing

Ì Unlimited Laserfiche servers to support backups,

failover clusters and testing environments

laserfiche.com/avante

Ì Document management

Ì Business process management

Ì Optional Web client and Audit Trail tracking

Ì Optional DoD 5015.2-certified records management

2011 Laserfiche

Laserfiche is a division of Compulink Management Center, Inc. Laserfiche is a registeredtrademark of Compulink Management Center, Inc. All other trademarks are properties oftheir respective companies. Due to continuing product development, product specificationsand capabilities are subject to change without notice. Printed in the USA. Item No. 7604.

Laserfiche

Laserfiche

Since 1987, Laserfiche® has used its Run

Smarter® philosophy to create simple and

elegant enterprise content management ( ECM)

solutions. More than 30,000 organizations

worldwide— including hospitals, medical

groups and Fortune 1000 companies— use

Laserfiche software to streamline document,

records and business process management.

The Laserfiche ECM system is designed

to give organizations central control over

their information infrastructure, including

standards, security and auditing, while

still offering business units the flexibility

to react quickly to changing conditions.

The Laserfiche product suite—built on top

of Microsoft® technologies to leverage your

existing technology investments— deploys

rapidly, enhances efficiency and integrates

seamlessly with the applications employees

use every day.

Get industry perspectiveslaserfiche. com/ hc

Arrange a demonstration800) 985-8533

Learn moreinfo@laserfiche. com3545 Long Beach Blvd.Long Beach, CA 90807