Enterprise Content Alignment Program

October 8, 2014

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Why are we here today?

Because of the large footprint of this effort, ERCOT will need to ensure that program activities are aligned with other projects and initiatives.

Communicate scope Future activities

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What is ECAP?

The Enterprise Content Alignment Program (ECAP) is a multiphase, cross-departmental effort to consolidate the technology, people and processes used to manage and deliver content in order to address the following High Level Program Goals:  Increase accuracy and consistency of information in support of the ERCOT Market

Improve rate of change affecting multiple systems

Clearly define roles, communication and content management processes

Maximize resources and improve cross-departmental collaboration

Improve ability to locate information

Provide consistent branding and user experiences for all stakeholders

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Content Management Steering Committee

Amy Apodaca

Theresa

Gage

Aub

rey

Hal

e

John M

esser

Jam

ie L

avas

David Forfia

Candy C

lark

Ron H

endersonBrian Brandaw

Dave Pagliai

ProdSupportData

Services

IT

Archite

cture

Use

rEx

perie

nce Communications

ApplicationServices

EnterpriseInfo Services

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External Public

Business Drivers Channels Audiences

• Accurately inform stakeholders about the current state of the ERCOT grid and market

• Provide ‘Public’ information in order to facilitate the management of all activities associated with the ERCOT market, grid operations and reliability

• Support the Protocol and Market Guide governance process

• Support Board, Committee, Sub-Committee, Working Group and Task Force activities

• Provide access to public reports as defined by ERCOT Protocols

• Keep Legislators, Regulators and the Media informed via News Releases, Reports and Presentations

• Attract, develop and retain a highly skilled workforce

• Foster a positive impression of ERCOT to all stakeholders

• ERCOT.com• Energy Saver Mobile App• Social Media• FAQ Site• RSS Feeds and iCal Subscriptions• APIs – Machine to Machine• Learning Management System

(LMS)• Renewable Energy Credits (REC)• Career Center• Public Notices

• Market Participants• General Public• Media• ERCOT Employees• Regulatory Entities• Consultants• Vendors

External Public content is comprised of the systems, processes and technologies that manage, store and publish content to unauthenticated users in open, unprotected communication channels. ERCOT.com is required by Protocol 12.4 and much of its content is driven by required protocols or binding documents.

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External Non-Public

Business Drivers Channels Audiences

• Provide ‘Secure’ and ‘Certified’ reports to registered Market Participants in order to facilitate the management of all activities associated with ERCOT markets, grid operations and reliability

• Accurately inform stakeholders about the current state of the ERCOT grid and market

• Minimize friction of locating information via consistent user experience and search

• Support Board, Committee, Sub-Committee, Working Group and Task Force activities

• Provide access to public reports as defined by ERCOT Protocols

• MIS• EWS/APIs – Machine to Machine• MarkeTrak• Retail Testing site• Secure and Certified Notices

• Registered Market Participants

• ERCOT Employees• Governmental Agencies

(PUCT, TRE, NERC, FERC)

External Non-Public is comprised of the systems, processes and technologies that manage, store and publish Secure and Certified content to authenticated users in a secure web portal accessed with digital certificates. (Protocol 12.1)

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Internal ERCOT

Business Drivers Channels Audiences

• Communicate ‘need to know’ information to ERCOT employees

• Accurately inform stakeholders about current state of the ERCOT grid and market to ERCOT employees and visitors (TiE Displays)

• Display tools and information based on employee department and usage history

• Minimize friction of locating information via consistent user experience and search

• Intranet• Today in ERCOT (TiE) Displays• SharePoint Home

• ERCOT Employees• ERCOT Visitors

Internal ERCOT is comprised of systems, processes and technologies that manage, store and publish content to ERCOT employees who are logged into the ERCOT network. The Intranet is a curated communication channel that presents ERCOT Employees with information they need to know, when they need to know it and has the ability to actively push content to users.

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Future Activities

Road Map Capital Projects O&M Initiatives

Project Requests Branding Content Management Solution