Enterprise 2.0: Using inexpensive technology to increase business productivity
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Transcript of Enterprise 2.0: Using inexpensive technology to increase business productivity
Take away
• Business drives IT investment • How low cost, readily available technologies can
make posi<ve gains for your business
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Agenda
" Enterprise 2.0 (E2.0) defined " E2.0 Promise of Lower Costs and Increased Produc<vity " E2.0 Tools " E2.0 Myths and Risks " Innova<on as a driver of produc<vity " Digital Business models and web-‐based delivery " Why now is the right <me to invest in E2.0 and the future of your
company " Is your business posi<oned to adopt E2.0? " Why technology isn’t enough for success " Sponsors
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Enterprise 2.0 Defini<on and Objec<ve
Enterprise 2.0 is the use of "Web 2.0" technologies within an organiza<on to enable or streamline business processes while enhancing collabora<on. Enterprise 2.0 aims to help employees, customers and suppliers collaborate, share, and organize informa<on.
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Which means…
Increase produc<vity through the use of inexpensive internet based technologies such as Gmail, Skype, Cloud Compu<ng, So^ware as a Service, TwiEer, facebook and many many more.
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E2.0 Characteris<cs
" The Web as the Pla_orm " Collabora<on -‐ Harnessing Collec<ve Intelligence " Device independence " Rich user experience " Data is key
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E2.0 Promise: BeEer outcomes at lower cost
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• Leverage / harness innova<on • Create growth through innova<on • Transform the customer rela<onship to drive
revenue • Improve worker produc<vity / collec<ve
intelligence • Incorporate new business models and sources of
revenue
E2.0 Promise: Decrease opera<onal costs
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So^ware as a Service (SaaS) • Fewer servers to buy and maintain • No so^ware to install or upgrade, no fixes to
apply • Fewer IT staff required to maintain your
systems
Applies to Short and Long Term
" Cut costs " Ramp up skills " BeEer outcomes at a lower cost " Transform the way you work with your
" Staff, Customers, Suppliers, Shareholders
" Open new markets
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Frame of reference
Business drives IT
• You need a road map • A plan of what you want to accomplish and
how you will achieve it
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Framework
• Business Strategy • Aligning IT investments to support Business Strategy • Each project needs: • Charter • Scope • Business Case / Return on Investment • Project Plan / Implementa<on Plan • Post implementa<on evalua<on
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Who uses E2.0? All Companies all over the world
• All sizes • All industries
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Who Uses E2.0, Where and Why
Who Where Why
LA Police department / many local companies
Costs savings by outsourcing email infrastructure, security
Canadian Federal Government
Census, business registra<on, e-‐service +++
Cost savings through self service
Mount Sinai Hospital, Toronto
Web-‐based training Schedule training when staff had <me, staff learn at different rates, less invasive to core purpose of delivering care
All Base22 clients – big and small
Wiki: Project history / knowledge base
Share knowledge, ideas, exper<se, share & edit documents
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Who Uses E2.0, Where and Why
Who Where Why
Base22 External, Internal communica<ons & instant collabora<on
Costs savings, ability to capture threads and share informa<on, cost, build culture over a diverse geographic area
Placemaking – Intrawest –(owns ski resorts)
Employee wiki Replaced intranet, pervasive use, lower cost, aEract and retain ‘the right’ talent, unite work force across geography
Burlington & Joint Cycling CommiEees
Central repositories discussions and documents
Base22 Time tracking, invoicing, expense tracking
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Who Uses E2.0, Where and Why
Who Where Why
FutureWorks is seeking products and service business opportuni<es and especially new business models that capitalize on emerging consumer needs in crea<ve ways.
Disrup<ve technologies or business models that improve the lives of the world's consumers
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BOLD!! P&G is admiqng
THEY DON’T KNOW EVERYTHING!!
Myths of E2.0...
" Fear of sharing data / informa<on
" Only for “young” people
" My clients and employees aren’t on Social Media
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The Perceived Risks
" Misuse of blogs " The^ of informa<on " Perceived value of collabora<on " Ini<al informa<on seems minimal " Projects don’t ‘take off’ " The internet is ‘not there’ yet
Innova<on
“Innova<on is the specific instrument of entrepreneurship. It is the act that endows resources
with a new capacity to create wealth.”
Peter Drucker Management Expert and Author
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Inven<on
• Inven;on is the crea<on of something new • Usually involving patents
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Innova<on
• Innova;on is pulling together ideas and/or components
in a unique way to solve a problem
• Poten<al for wealth crea<on
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Where does Innova<on rank on your dashboard?
1. Top of your mind 2. One of the top 3 items 3. One of the top 10 4. Not in top 10
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Enterprise 2.0 Enables People to be Innova<ve
• People form their own solu<on groups, based on need • They share informa<on to arrive at the solu<on • The best ideas compete and emerge naturally
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Our View of the State of the Business World
" Highly compe<<ve " Tougher to make a profit " Demand for more results with less resources " Innova<on prized " Technology moves fast
" Don’t want to make the wrong investment " Don’t want money <ed up in obsolete technology
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E2.0 Address ALL of the Concerns
" Highly compe<<ve " Collabora<on involves all your stakeholders to create:
" BeEer products " BeEer solu<ons to issues
" Tougher to make a profit " Improved staff moral, reduced staff turnover " Reduced <me to market " Reduced <me to resolve issues
" Demand for more results with less resources " Leverage prior experiences stored in Corporate knowledge base " Improved training models " Collabora<ve solu<ons
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E2.0 Address ALL of the Concerns
" Innova<on prized " That is what this is about!
" Technology moves fast " Don’t want to make the wrong investment " Don’t want money <ed up in obsolete technology
" Minimal upfront investment in infrastructure " Need to invest in people – people will stay in a crea<ve, empowered work environment
" Connect with trusted advisors
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Why invest in E2.0 now?
• Compe<<ve advantage • Lower risk • Economic Climate • People are ready for change • Technology is ‘there’ and ever expanding • Investment Incen<ves
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Technology by itself is not enough to move you to E2.0
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People Process
Technology
Change Management is a requirement
• You and your staff need to: • Accept the new work model • Acquire new, useful habits and methods of working thru training • Define the new work model and desired behaviours
• Open / sharing / suppor<ve • Failure is acceptable
• You need to: • Get buy-‐in from your team • Con<nually communicate the vision • Walk the talk • Release control
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Take away
• Business drives IT investment • How low cost, readily available technologies can
make posi<ve gains for your business
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Contact Informa<on
" Robert Narejko " 416 880-‐4040 " [email protected] " [email protected]
" Neil Howie " 905 378-‐1074 " [email protected]