Enterprise 112 Services in the EU

Enterprise LocationAddressing the problem of location reporting from callers within corporate networks

Presented by:Mark J. Fletcher, ENP (Fletch)Chief Architect – Worldwide Public Safety [email protected] +1 908 848-2602

mailto:[email protected]

© 2014 Avaya Inc. All rights reserved. 22

The problem

Emergency calling today is based on: – TN presentation to the network for routing

Citizen555-1234

Public Safety

Agency“A”

Public Safety

Agency“B”

Public Safety

Agency“C”

SRDB*555-1234 = Agcy A555-4567 = Agcy B555-6789 = Acgy C

*Selective Router Data Base

Citizen555-4567

Citizen555-6789

Telecom Provider


CLocDB*555-1234 = Addr A555-4567 = Addr B555-6789 = Addr C

The problem


– TN Presentation to the Control Room for response location reference

– Registered name

– Registered address

Citizen555-1234

Public Safety

Agency“A”

SRDB555-1234 = Agcy A555-4567 = Agcy B555-6789 = Acgy C

*Caller LocationData Base

Telecom Provider

555-1234David Smith3324 Arch St


CLocDB*555-1234 = Addr A555-4567 = Addr B555-6789 = Addr C

The problem


– TN Presentation to the Control Room for response location reference

– Registered name

– Registered address

– While this is typically sufficient for a residential citizen, individuals at work have additional challenges due to:

– Large Campuses with multiple buildings

– Unclear street addresses or no address

– Buildings with access control and multiple floors

Citizen555-1234

Public Safety

Agency“A”

SRDB555-1234 = Agcy A555-4567 = Agcy B555-6789 = Acgy C

*Caller LocationData Base

Telecom Provider

555-1234David Smith3324 Arch St


The primary confusion is the granularity of detail needed

Since we are used to the ‘residential model’, the initial inclination is to have a Public ALI record for each individual.

– Large Database

– Complex to manage

– Incurs monthly costs

There are 50 phones on this floor, imagine 10 floors in the building and 3 buildings in a campus.

That becomes 1500 TN’s to be managed monthly.


The problem scales out of control quickly

1,500 Records$3,000 Monthly

$36,000 Annually


Zones reduces the number of Managed TNs required

ZONE

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ZONE

ZONE

Response AddressA

Response AddressB

Response AddressC

30 Records$60 Monthly

$1,800 Annually


Emergency at Cube 2C-231 – Where is that!?

Responders on scene need to be ready and know help is coming.

?

?

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Enterprise Location granularity INTERNALLY

Enterprise environments can utilize additional call handling technology to aid in response:



Enterprise environments can utilize additional call handling technology to aid in response:– Designated 1st Response Teams

– Campus Police Officers and EMS

– Any other authorized group or individualEMERGENCY



Enterprise environments can utilize additional call handling technology to aid in response:– Designated 1st Response Teams

– Campus Police Officers and EMS

– Any other authorized group or individual

Data that can be provided includes– Floor Plan

– HazMat

– IP Video Feeds

EMERGENCY


Basic System Requirements

Direct access to Emergency ServicesEliminating the ‘Trunk Access Code’ (TAC)




On Site Notification Alerting to devices that an emergency call has occurred




On Site Notification Alerting to devices that an emergency call has occurred

Interception or termination of calls internally prohibited to untrained internal staff

PD


Location Discovery

Understanding where the emergency is occurring is the key piece of information required to provide assistance.

However the problem can be tackled – with cooperation from the network staff.

What is perceived as the biggest Enterprise challenge?


Common VoIP Location Discovery Mechanisms

Subnet (Zone Level reporting)

IP Subnet maps to floor plan

Instantaneous discovery

ADLR

Additional DataLocation

Repository






Switchport (Station Level reporting)

Maps to jack via wiremap

Near real-time discovery

ADLR


Repository


CableMgmt

PBXUser Data

WLANUser Data

EnviroInfo

LDAP

ActiveDirectory

Opt InInfo

Smart Building





Switchport (Station Level reporting)

Maps to jack via wiremap

Near real-time discovery

ADLR


Repository

Data is packaged ready for pick-up by the Control Room or

1st Responder


Enhanced On Site Notification with ADDITIONAL DATACorrelation of Information

• Screen Pop Alert Clients can be anywhere

• Detailed Floor Plans / Video

• Integrations with Smart Building Data

• Mobile apps, Web based or Reader boards

By empowering the Enterprise with information about the incident they can contribute additional data simplifying the call for help.

A hang up call now becomes a hang up with high temperature readings in the area.


Deliver detailed location information ‘by reference’ today and ‘by value’ using SIP in the future . . . .

SRDB and ALI databases will NO LONGER BE REQUIRED

Nor will their management and monthly fees.

Next Generation Emergency Services:

Today: OVER The TOP NG Emergency Services Tomorrow: URI/URL sent VIA the SIP header

NG Emergency Services Data

Aggregator

ANI/ or Location Data

Over the Top NG Emergency ServicesGetting the network ready TODAY = No Migration


Remote and Home based Devices

Almost any device can be nomadic– TDM (Virtual Office at remote location)

– VoIP (User Moves without notice)

– WLAN (Inherent Mobility built in device)

– Remote Workers (Nomadic VPN off premesis)

Enterprise MLTS / PBX can provide tracking– On Site Notification

– Proper call routing

– Caller ID (ANI) Manipulation

VPC Provider will be required for REMOTE users


CONCLUSION: While challenges do exist, enterprise networks can provide valuable and

relevant information to public safety control rooms that can significantly increase both location accuracy and on-site situational awareness of

emergency calls from within enterprise networks.

The most significant challenges are public awareness, and published best practices/legislation requiring commercial entities to implement a solution.

Enterprise 112 Services in the EU

Technology

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