Ensuring Success in the Cloud (1)

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Ensuring Success in the Cloud Key Considerations in Planning Your Cloud Implementation Sarkis Kerkezian Implementation Success Program Manager

Oracle Confidential –Restricted


Ensuring Success in the Cloud – Key considerations

Oracle Confidential – Restricted 2

• Implementation Success Program

• Your Journey to the Cloud - Key Challenges

• How to Plan your Cloud Implementation

• Using Oracle Resources During Implementation

• Deployment Models

• Q&A

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Implementation Success Program


Support

Services

Customer

Success

Cloud Customer Journey

Selection

Implementation

Adoption

Evolution

Sustained

Value

Partners

Customer

Community

R&D

Management

Sales

Solution

Consulting

Consulting

Adoption


Committed to Customer Success

Account Team

Presales

Implementation

Go-Live

Upgrade

Implementation Success Customer Success

Strategy & Development

Implementation Partner


Committed to Customer Success - Role of an ISM


Implementation Success Manager Key Services:

• Provide a single point-of-contact to align Oracle resources for

project success.

• Review project plans and approach periodically at specific

checkpoints throughout the application and provide advice on

best practices.

• As necessary, coordinate with Product Development for

information requests and escalations.

• Track project status and go-live priorities for aligning Product

Development and Cloud Operations to ensure timely support and

execution.

• Detect and raise issues early.

• Align expectations as required.


Co itted to E e yo e’s “uccess - ISM Ways of Working


Implementation Success Manager How we work with Customers and Partners:

• On site role based on jointly defined schedule.

• Attend and participate in Status and Steering Committee

meetings.

• Conduct Just-in-time Partner training.

• Conduct Implementation startup and checkpoint reviews.

• Provide Internal Oracle Status and Management Reporting to

maintain visibility within Oracle Management.

• Escalate and manage critical issues on behalf of Customer.

• Build working relationships with key project stakeholders.

• Coo di ate pa ticipatio of esou ces as e ui ed f o O acle’s Product Development, Support, Cloud Operations and

Management.


Key Cloud Challenges


Financial Functional Technical

• Available vs

Build

• Integration with

OnPremise /

Legacy

Applications

• Real time

Reporting & BI

Dashboards

• Business Process

flow Alignment

• Competitive

Responsiveness:

Time to Market

• Higher User

Experience &

Mobility Needs

• Investment & ROI

(CAPEX vs OPEX)

• Faster, Reliable &

Economical

Your journey to the Cloud Key Challenges


How to Plan your Cloud

Implementation – Key considerations


How to Plan your Implementation


Key Strategies

• Implementation Success 101

• Leverage Implementation Best Practices

• Leverage Configuration Best Practices

• Leverage Cloud Operational Best Practices

https://cloud.oracle.com/home


Best Practices for Oracle Cloud Implementation Implementation Success 101

Oracle Confidential – Internal 12

Program Management

Benefits Management

Business Process Improvement

IT Strategy

Organizational Change Mgmt.

Decision Making & Accountability

Strategy

• Business and program strategic alignment

• Organizational design

• Goals and funding prioritization

• Program success accountability

• Decision rights and input rights

• Trade-off analysis decision-making framework

• Business value identification

• Metrics definition, baselining, and measurement

• Cascading benefits achievement targets

• Planning, scheduling, resources, costs, issues, and risks management

• Program communications cadence

• Business process improvement design

• Guiding principle of vanilla/out-of-the-box

• Efficiency and effectiveness measures and analysis

• Stakeholder Analysis, Roles and Responsibilities

• Change impacts, readiness, mitigation plans

• User adoption strategies

• Enterprise infrastructure and application architecture design and standards

• IT Evolution


Best Practices for Oracle Cloud Implementation Implementation Success 101

• Understand and communicate the realities of Cloud


Move from Customization

to Configurations

Reduce Total Cost of Ownership

Less IT Effort

More Functional Effort

Increase Software Release Cycle

Accelerate Cloud

Technology Value Stream

Additional Testing and

Deployment Effort

Outsource IT Infrastructure

Reduce Support Effort

Greater Coordination Effort


Best Practices for Oracle Cloud Implementation Implementation Best Practices – Understand where you are and where they want to be • Start with the end in mind

– Implementing a business solution

– Project must address all components

• Implement to the current business maturity level

– Technology alone does not mature a business process

• Eliminate the non-value-add and non-competitive

– Turn subjective to objective

• Strong Executive Sponsorship

– Ensure Implementation Governance & Change Management


Process

Technology

People


Went live with Talent Acquisition for 3 countries in 10 weeks. Primary success factor was the Executive sponsorship to the project

Oracle Confidential – Internal/Restricted/Highly Restricted 15

Customer Success Story


Best Practices for Oracle Cloud Implementation Implementation Best Practices

Take Advantage of the Oracle Cloud

Plan

Model

Execute

Realign

Wave 1 Process

Wave 2 Function

Wave 3

Task(s)

Wave 2 Function

Wave 3

Task(s) Wave 3

Task(s) Wave 3

Task(s)

Iterative Approach

• Quick wins

• Learn during the implementation

Real-Time Design

• Composers

• Formal requirements are historical

Requirements Management

• Solution-Driven vs. Requirements-Driven

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Implementation Methodology & Approach Implementation Best Practices

Supports fast, agile implementation of all Oracle

Cloud applications such as ...


Be efits of O acle’s Cloud Method


Incremental, Multi-Release Implementation

Incremental Release

Iterative and Incremental Optimization

Initial Deployment

Doorway to Success…Building on an initial set of essential functionality over multiple releases

• Setups

• Bus. Rule Config.

• Integrations

• Data Loads

• Localizations

Standard • Additional

Functionality +

reports

• New Release

functionality

Additional • Additional

Modules, etc.

Ongoing Solution

Refinements

Advantages of Incremental Approach

• Benefit from early access to essential functionality

• Incorporate complementary functions over time

• Continuous refinement increases ROI

Incremental Release


Entire Fusion HCM stack was initially planned for Big bang Approach – They went live in 4 iterative Releases: - Core HR - Talent/Performance mgmt. - Payroll /integration with EBS GL - Compensation




Best Practices for Oracle Cloud Implementation Configuration Best Practices

• Common data model for all entities

– Streamlines reporting, analysis and consolidations

• Leverage preseeded user roles & responsibilities

• Understand the shared information between Cloud and other systems

– Business Units, Legal Entities, Employees, Departments

• Oracle provides two types of templates to support configuration and data loading

– Standard and Rapid Templates



Best Practices for Oracle Cloud Implementation Cloud Operations Best Practices

• Instance Management Strategy

– Isolating efforts (logical vs. physical)

– Business case for additional instances

• Production Support, Multi-phased, multi-pillar rollout, dedicated training environment

• Flexible schedule to support Oracle Cloud updates/maintenance cycles

–Monthly update (cumulative, required)

– Plan for one upgrade to happen during your implementation (required)

–Oracle provides a level of flexibility regarding when the upgrade will occur



Using Oracle Resources During

Implementation

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Oracle Modern Best Practices Example - Recruit To Onboard

Recruit To Onboard

Relate To Retain

Benefits To Payroll

Incident To Workers

Compensation

Payroll To Payment Onboard New Hires Automated completion of onboarding tasks via new hire portal & dashboard

Create Vacancies Create job descriptions & requisitions. Interact on responses

Establish Assignments & Compliance Enable & equip new resources. Manage benefits, knowledge requirements, & learning plans

Generate Offer Select new hire & electronically confirm offer

Manage Sourcing Source candidates via social networks, referrals, job boards, agencies, etc

Manage Planning Use workforce modeling & prediction to establish resource & budget needs

Intelligent Screening Review backgrounds, resumes, & applications & conduct interviews

Mobile Big Data Analytics Internet of Things

Social


Using Oracle Resources during Your Implementation Configuration Best Practices – Business Process Models


• Oracle Fusion Applications are based on Business Process Models Notations (BPMNs)

• Levels of business process hierarchy are: industry, business process area, business process, activity, task

• Useful in security and organizational impact analysis


Followed Solution Driven – Modern best Practices approach: Went live in 40 days




Using Oracle Resources during Your Implementation Configuration Best Practices – Rapid Implementation Template


• Best-practice, real-world content available to customers in order to:

– Speed up implementations

– Improve implementation accuracy

– Deli e food fo thought fo changing business practices

• Data content is available through Oracle and Implementation Partners


Deployment Models


Different Deployment Models • CAPEX driven Budget • Longer timeline to go live • Requirements may open door for gaps • Upgrades may be required during implementation • More functionality & feature driven then objectives • Predefined Post Implementation Support Period

Proposal Based

Fixed Scope Offerings/ Packaged Solutions

Managed Services

• CAPEX/OPEX Mixed Budget • Shorter/Fixed timeline to go live • Predefined scope (quantified Functionalities) & Processes • Post Go live upgrades • Business Objective /Solution Driven • Post Implementation support to be agreed

• OPEX driven Budget • Flexible timelines to go live • Loose Scope - Requirements addressed in Future Releases • Aligned with subscription period Ongoing support and

maintenance to manage upgrades • balanced approach between objectives and requirements

1.


Get Going

Get Ahead

Get Better

Go Live Quickly

Whatever pathway you choose.....


• A balanced approach • Who’s i co t ol ?

– If ot you the ho…. • Plan for the journey

–What you have to do to go-live

–What you have to do to operate your business processes

–What you have to do to maintain your system

• Plan for continuity

– During Implementation

– Post go-live

You, Your Partner, and Oracle

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Ensuring Success in the Cloud (1)

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