Ensuring Mission and Business-

Critical Performance for SAP and

SAP HANA

Jeff Thurston, Global Alliance Director

Application performance management

Business challenges

Complexity – Composite

services, applications, and

infrastructure

Change – Mobility,

consumerization, cloud

Speed – Increased business

agility without cost and project

blowouts across development

and operations

More things to monitor!

Stakes are much higher –

stakeholders more diverse

Many points of failure!

Application Performance management

Failure is not an option

Application Performance management

Failure is not an option

Application performance management

Traditional versus modern approach

Operations Roll out fix – verifies applications are back to normal

Application server admin

Transaction server admin

Java application developer

! ! IT application owner

Database manager

Network manager

Operations Roll out fix

Operations Collection of evidence, diagnosis, reassignment

Development Diagnosis and review, final assessment

Service desk Verifies application issue, notifies operations

Customer Customer calls to help desk

“Help!”

Reactive Management

Proactive Management

Problem resolved

Problem detected

Operations Detects problem

? ?

?

?

? ? ? ?

?

Network engineer

System admin

#$@!

Customer Complaints, escalation

Service-level agreement (SLA) alert detected

SLA

SLA

Problem diagnosed

SLA maintained

Application performance management

More than monitoring: lifecycle focus needed

Development “DevOps” Operations

Common look, feel, and language across all teams

Understand business

performance

requirements and

service levels

Catch code problems

and gain

understanding of

performance

Validate architecture,

identify bottlenecks,

set triage processes

Proactive performance

monitoring, rapid root

cause

Design Development Testing Production

Align with business Improve quality Increase speed

Prevent,

analyze,

forecast

CA Technologies and SAP relationship history

Introscope* chosen as

standard tool for Java

diagnostics. Introscope

becomes widely used

by SAP enterprise

portal taskforce.

Software license and

distribution agreement

(SLDA) giving SAP the

right to distribute

Introscope so that SAP

Active Global Support

engineers could use

Introscope.

SLDA amended to allow

customers to use

restricted “Right-to-

View” version of

Introscope for

applications on SAP

price list.

SLDA amended to allow

SAP to resell full version

of Introscope for SAP

applications and other

applications connected

to them. SAP branded

the full version SAP

Extended Diagnostics

application by CA Wily.

May 2004 October 2004 June 2006 October 2008

* Introscope was the brand name used by Wily prior to being acquired by CA Technologies.

SAP Extended Diagnostics by CA Wily

Delivering five essential capabilities

1 2

3 4

Business-centric

management

Complete

performance X-ray

Present information in business

terms, so users can more quickly

and easily understand the health

of their applications and

communicate with business

owners.

Visualize applications and

services; enable teams to more

quickly and easily pinpoint

problem’s root cause without

complex tools and processes.

Context and clarity Extensible value

Manage both SAP and non-

SAP systems; fully integrate

with service and systems

management tools and

support processes.

Application

5

lifecycle

support Give IT teams, SMEs, and

nonexperts the right

information at the right time to

make better decisions and

speed recovery.

Application performance management with SAP HANA

Traditional versus modern approach

Operations Roll out fix

Operations Collection of evidence, diagnosis, reassignment

Development Diagnosis and review, final assessment

Service desk Verifies application issue, notifies operations

Business analyst Calls help desk

“Help!” Reactive management

Problem resolved

Problem detected ? ?

?

?

? ? ? ?

?

Network engineer

System admin

SLA

Problem diagnosed

SAP

BusinessObjects

tools

SAP HANA platform

With real-time benefits from SAP HANA, customers and users see performance issues sooner and are more critical.

#$@! Business analyst/ line of business

Late analytics Business impact high Complaints, escalation

SAP Business Suite

applications

SAP

ERP

SAP

ERP

HCM

SAP

CRM SAP

XXX

SAP NetWeaver

Business Warehouse

application

SAP ERM HCM = SAP ERP Human Capital Management SAP CRM = SAP Customer Relationship Management

SAP HANA platform

Application performance management with SAP HANA

Traditional versus modern approach

Operations Roll out fix – verifies applications are back to normal

Application server admin

Transaction server admin

Java application developer

! ! IT application owner

Database manager

Network manager

Proactive management

Operations Detects potential SLA breach

SLA alert detected SLA

SLA maintained

SAP

BusinessObjects

tools

SAP Extended

Diagnostics

monitors all critical

applications and

services.

With deep

diagnostics

identifying the root

cause quickly –

before customers and

users are impacted.

Business analyst/ line of business

Uninterrupted business

SAP Business Suite

applications

SAP

ERP

SAP

ERP

HCM

SAP

CRM SAP

XXX

SAP NetWeaver

Business Warehouse

application

Why is SAP Extended Diagnostics important for your SAP

HANA implementations?

• Data in SAP HANA is only as healthy as the systems “feeding” and

“eating” it

• It is critical that systems feeding SAP HANA are operational and well maintained –

these can be SAP and non-SAP systems.

• By using SAP HANA, customers and users see performance

issues sooner and are more critical about them

• When a system goes down, IT will be able to find the root cause up to five times faster.

• Even when the system is performing as expected, IT can use SAP Extended

Diagnostics to proactively tune the system, find processes that are taking the most

time, and then find ways to break the bottleneck.

• This leads to 99.99% uptime to help ensure SAP HANA’s value.

• The way to maintain good system health is to use SAP Extended

Diagnostics

• Proactive monitoring

• Root-cause analysis

• Centralized monitoring approach across the entire enterprise

Upgrade management Comprehensive project support for release

transitions

SAP Extended Diagnostics by CA Wily

Delivering the essential elements of application lifecycle

management

Landscape transformation Management of business- and IT-driven

changes in SAP solution landscapes

Maintenance management Management of corrective software

packages, reduction of waste in

custom code

Business process operations Helping ensure business continuity

Providing business key performance

indicators

Business process benchmarking

Technical operations Central monitoring and alerting

infrastructure

Unique end-user experience

monitoring

Central administration tools

Application incident management Integrated service desk

Involvement of partners in problem resolution

Root-cause analysis for complex landscapes with

diverse technology stacks

Solution documentation Central documentation of processes, system

landscape, custom code, partner applications,

and more

Solution implementation Discovering and realizing enhanced business

functionality

Avoiding disruption of business

Template management Standardized configuration across

multiple projects

Test management Change impact analysis

Complete test management

Change control management Integrated quality management

Synchronized transports of various

components

Controlled and documented adjustment of

business processes incl. approval process

What customers are saying

More efficient testing

Lower mean time to resolution

“[SAP Extended Diagnostics] is an essential

Java monitoring tool that provides detailed

information about the health and availability of

SAP applications and multiple systems at a

glance.”

Chuck Neal, Senior SAP Basis Analyst, Dow

Corning Corporation

“SAP Extended Diagnostics provides a good

understanding of your entire landscape as well as

the details of single user sessions.”

Vishnu Chittem, Enterprise Architect, Coty Inc.

Time saver

Historical views

eliminate need for

multiple tests

Bu

sin

ess c

on

tin

uit

y!

Stops the finger pointing

Reduce dependence on specialized teams

Centralized

Less conference calls!

More visibility

Lower costs